Thrane&Thrane imarsat EXPLORER 300 User manual

EXPLORER
™
300
USERMANUAL
Thrane & Thrane A/S • [e-mail] • www.thrane.com

TT 98-123571-E
ii
TT-3705AEXPLORER
®
300
Document number: TT 98-123571-E
Release date: 7 June 2007
Informationinthisdocumentissubjecttochangewithoutnoticeanddoesnotrepresentacommitmenton
thepartofThrane&ThraneA/S.
Copyright
© 2007 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements
• EXPLORERisaregisteredtrademarkofThrane&ThraneA/S.
• WindowsandOutlookareregisteredtrademarksofMicrosoftCorporationintheUnitedStatesandother
countries.
• InmarsatisaregisteredtrademarkoftheInternationalMaritimeSatelliteOrganisation(IMSO)andis
licensedbyIMSOtoInmarsatLimitedandInmarsatVenturesplc.
• Inmarsat’s product names are either trademarks or registered trademarks ofInmarsat.
• Otherproductandcompanynamesmentionedinthismanualmaybetrademarksortradenamesoftheir
respectiveowners.
Company Addresses
www.thrane.com
Thrane&ThraneA/S
Lundtoftegårdsvej93D
DK-2800Kgs. Lyngby
Denmark
T: [phone]
F: [phone]
Thrane & Thrane AalborgA/S
Porsvej 2
DK-9200 Aalborg SV
Denmark
T: [phone]
F: [phone]
Thrane & Thrane Norge A/S
Bergerveien 12
PO Box 91
1375 Billingstad,
Norway
T: [phone]
F: [phone]
Thrane & Thrane, Inc.
509VikingDrive,SuitesK,LandM
VirginiaBeach,VA23452
USA
T: [phone]
F: [phone]
Thrane & Thrane Shanghai
Representative Office
28J Pufa Tower
588 Pudong Rd(S), Pu Dong
200120 Shanghai
P. R. China
T: [phone]
F: [phone]
China
USA
Denmark
Denmark
Norway

TT 98-123571-E
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Safety summary
Thefollowinggeneralsafetyprecautionsmustbeobservedduringallphasesof
operation,serviceandrepairofthisequipment.
Failuretocomplywiththeseprecautionsorwithspecificwarningselsewhereinthis
manualviolatessafetystandardsofdesign,manufactureandintendeduseofthe
equipment.Thrane&ThraneA/Sassumenoliabilityforthecustomer'sfailureto comply
with theserequirements.
Do not operate in an explosive atmosphere
Donotoperatetheequipmentinthepresenceofflammablegasesorfumes.
Operationofanyelectricalequipmentinsuchanenvironmentconstitutesadefinite
safetyhazard.
Keep away from live circuits
Operatingpersonnelmustnotremoveequipmentcovers.Componentreplacement
andinternaladjustmentmustbemadebyqualifiedmaintenancepersonnel.Donot
replace components with the power cable connected. Under certain conditions,
dangerousvoltagesmayexistevenwiththepowercableremoved.Toavoidinjuries,
always disconnect power and discharge circuits before touchingthem.
Do not service alone
Donotattemptinternalserviceoradjustmentsunlessanotherperson,capableof
renderingfirstaidresuscitation,ispresent.
Do not substitute parts or modify equipment
Becauseofthedangerofintroducingadditionalhazards,donotsubstitutepartsor
performanyunauthorizedmodificationtotheequipment.
Keep away from active antenna front
Thisdeviceemitsradiofrequencyenergywhenswitchedon.To
avoidinjury,keepaminimumsafetydistanceof0.6mfromthe
antennafrontwhentheEXPLORER300ison.Seealsothe
below section Antenna safetyinstructions.
Only use approved batteries from Thrane & Thrane
Use of non approved batteries may result in explosion, fire, electrical shock or injury.
Observe marked areas
Underextremeheatconditionsdonottouchareasofthe
EXPLORER300thataremarkedwiththissymbol,asitmay
resultininjury.

TT 98-123571-E
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safety instructions
Use only manufacturer supplied
Directional, with maximum gain of 10.5 dB reference to isotropic.
The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio
Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.
The suppliedbythemanufacturermustbelocatedsuchthatduringradiotransmission,nopersonor
personscancomecloserthantheaboveindicatedminimumsafedistancetotheantenna,i.e.60cm.
TocomplywithcurrentFCCRFExposurelimits,theantennamustbeinstalledatorexceedingtheminimum
safedistanceshownabove,andinaccordancewiththerequirementsoftheantennamanufactureror
supplier.
Donotsubstituteanyantennaforthemodelssuppliedorrecommendedbythemanufacturer.Youmaybe
exposingpeopletoexcessradiofrequencyradiation.Youmaycontactthemanufacturerforfurther
instructions.

TT 98-123571-E
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Aboutthismanual
Aboutthis manual
Intended readers
ThismanualisausermanualfortheEXPLORER300.Thereadersofthemanualincludeanyonewhoisusing
orintendstousetheEXPLORER300.NospecificskillsarerequiredtooperatetheEXPLORER300.However,it
isimportantthatyouobserveallsafetyrequirementslistedintheSafetysummaryandintheAntennasafetyinstru
ctionsinthebeginningofthismanual,andoperatetheEXPLORER300accordingtotheguidelinesin
thismanual.
Manual overview
ThismanualmaynotalwaysreflectthelatestsoftwarefunctionalityofyourEXPLORER300.Toobtainthe
latestversion,pleasedownloaditfromtheThrane&ThraneExtranet,oracquireitfromyourdistributor.
This manual has the following chapters:
• Introduction containsanoverviewoftheBGANservicesandabriefdescriptionofthesystem.
• Gettingstarted explainshowtoinsertSIMcardandbattery,startuptheunit,pointtheantennaandenter
thePIN.Italsocontainsashortguidetomakingthefirstcall.
• Usingthedisplayandkeypad containsanoverviewofthedisplaymenusystemandexplainshowtouse
themenus.
• Maintenanceandtroubleshooting containsashorttroubleshootingguideandexplainshowtoupdate
software.Italsodescribesandliststhealarmmessagesthatmayappearinthehandset,andgives
informationonwheretogetfurtherhelpifnecessary.
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• Toemphasizewords.
Example: “Do not touch the antenna front during pointing”.
• Toindicatewhattheusershouldselectintheuserinterface.
Example: “Select Settings > Bluetooth and clickEnabled”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
COURIER is used for the following purposes:
• Toindicatetextappearinginthedisplay.
Example:“theMainscreenshows READY ”.
• ToindicatelowlevelcommandssuchasATcommands.
Example:“Inyourterminalprogram,type ATD ”.

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Contents

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Safetysummary.....................................................................................iii
Antennasafetyinstructions.............................................................................iv
Aboutthismanual ............................................................................................v
Introduction
Welcome..............................................................................................................................1
Inthischapter............................................................................................................1
TheBGANsystem ....................................................................................................2
TheBGANservices ..................................................................................................4
FeaturesandinterfacesoftheEXPLORER
®
300.............................................. 5
Your EXPLORER
®
300terminal..............................................................................7
Matrixofservicesandcommunicationinterfaces............................................ 10
What’snext?...........................................................................................................10
Gettingstarted
Inthischapter..........................................................................................................11
Unpackingandassembling....................................................................................11
Placing theEXPLORER
®
300................................................................................15
Connectingcables .................................................................................................15
Powering theEXPLORER
®
300 ............................................................................17
Options for thestart-upprocedure................................................................ 18
Entering theSIMPIN .................................................................................... 20
Pointing ....................................................................................................... 21
UsingafixedEXPLORER
®
300(semi-fixedinstallation)................................. 26
Making thefirstcall ...............................................................................27
Makingthefirstdataconnection(LAN) ........................................................... 29
What’snext? ................................................................................................ 30
Usingthedisplayandkeypad
Inthischapter ............................................................................................... 31
Menuoverview.......................................................................................................31
Displayduringstart-up ..........................................................................33
Displaysymbols ........................................................................................... 34
Navigating the displayandkeypad............................................................... 35
Themenus .............................................................................................................36
Messagesmenu.....................................................................................................37
Connectmenu.............................................................................................. 38
Callsmenu ................................................................................................... 39
Settingsmenu .............................................................................................. 40

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Propertiesmenu........................................................................................... 43
Helpdesk ..................................................................................................... 45
Dynamicinformationinthedisplay..........................................................46
What’snext?...........................................................................................................47
Using
Inthischapter .............................................................................................. 48
General ...................................................................................................... 48
Tools for setupanduse ................................................................................ 48
Services ...................................................................................................... 49
Enabling or disabling .................................................................................. 50
Pairing ..................................................................................................................51
Whatispairing? ............................................................................................ 51
Pairingdevicesinwhichyoucanenterapasskey ............................................. 51
Usingaphone ............................................................................................. 52
Connecting ananalogphone........................................................................ 52
Connecting ahandset.................................................................................. 53
EnteringtheSIMPINusingaphone ................................................................ 54
MakingorreceivingaphonecallwiththeEXPLORER
®
300 ............................. 55
MakingacalltotheEXPLORER
®
300............................................................. 56
Dialingfunctions........................................................................................... 57
Usingacomputer ........................................................................................ 60
Choosinganinterfacefordataconnection...................................................... 60
Standard orStreamingdata.......................................................................... 61
Using theLAN.............................................................................................. 62
Using a computer........................................................................................ 64
Creating adial-upconnection....................................................................... 65
UsingtheEXPLORER™BluetoothHandsetcharger ..................................... 67
What’snext? ............................................................................................... 67
Inthischapter ............................................................................................... 68
Introduction .................................................................................................68
Theweb.................................................................................................................. 68
Accessingandnavigatingtheweb........................................................................... 70
EnteringtheSIMPINintheweb ................................................................................ 72
TheDashboard ....................................................................................................73
Overview................................................................................................................73
Terminalproperties................................................................................................ 73
Managingcallsanddatasessions........................................................................... 74
Pointing usingweb................................................................................................. 75

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Usingthephonebook ........................................................................................... 76
Generalusage........................................................................................................ 76
Editing phonebookentries..................................................................................... 77
Calllog .........................................................................................................78
Information ontotalusage...................................................................................... 78
Exportingthecalllog.......................................................................................78
Viewingthelistsofcalls...................................................................................79
Handlingmessages ....................................................................................................... 80
SendinganSMSmessagefromtheEXPLORER
®
300..................................................... 80
OptionsformessagesintheOutbox..........................................................................81
OptionsformessagesintheSentfolder..................................................................... 81
SendinganSMSmessagetotheEXPLORER
®
300 .......................................................... 82
Receivingamessage ............................................................................................. 82
OptionsfornewSMSmessages ........................................................................................ 83
OptionsforSMSmessagesintheInbox ................................................................... 83
Configuringmessagesettings .......................................................................................... 84
EXPLORER
®
300settings ............................................................................................. 86
AccessingtheEXPLORER
®
300settings......................................................................... 86
Powerupbehavior.................................................................................................. 86
Settingthedisplaybacklightandcontrast ................................................................ 87
Turningaudioindicatorsonoroff ..................................................................... 88
Enablingactivationofstealthmode ......................................................................... 88
Setting up ............................................................................................................. 89
Enabling/disabling................................................................................................. 89
Description ofdatasettings .......................................................................... 90
Configuring theLAN..................................................................................... 92
Configuring.................................................................................................. 95
Pairing......................................................................................................... 97
Configuring thePhone ............................................................................... 100
Setting upcallservices.........................................................................................101
Setting acommonAPN .............................................................................. 108
Settingthelanguage ................................................................................ 109
Properties,softwareuploadandalarmlist ............................................... 110
ViewingthepropertiesoftheEXPLORER
®
300............................................ 110
Uploadingsoftware ........................................................................................................ 111
Viewing theAlarmList ..........................................................................................114
Administration ...................................................................................................115
Accessing theadministrationsettings..................................................................115
UsingProfiles.......................................................................................................119
Using a TrafficFlowTemplate.................................................................... 122

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Introduction
Welcome
Congratulations on the purchase of your EXPLORER 300!
TheEXPLORER300isthesmallestandmostcompactBGANterminalintheEXPLORERfamily.Itis
abroadbandmobileterminal,providinghigh-speeddataandvoice
communicationviasatellitethroughtheBroadbandGlobalAreaNetwork(BGAN).
Justpluginaphone,laptoporPDA,orusetheBluetooth®interface,pointtheantennatowards
theBGANsatellite-andyouareonline.
Theflat,light-weightdesignoftheEXPLORER300makesiteasytocarrye.g.inthefrontpocketof
alaptopbag.
Applications include:
a. Internetbrowsing
b. E-mail
c. Phoneservices
d. Large filetransfers
e. Video conferencing andStreaming
f. VPN(VirtualPrivateNetwork)accesstocorporateservers
In this chapter
ThischaptergivesanoverviewoftheBGANsystemandservices,andintroducesthe
EXPLORER300.
It also gives an overview of the physical unit and its features and functions.

Chapter 1: Introduction
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The BGAN system
What is BGAN?
TheBroadbandGlobalAreaNetwork(BGAN)isamobilesatelliteservicethatoffershigh-speed
dataupto492kbpsandvoicetelephony.BGANenablesuserstoaccesse-mail,corporate
networksandtheInternet,transferfilesandmaketelephonecalls.
Coverage
TheInmarsat®BGANservicesarebasedongeostationarysatellitessituatedabovetheequator.
Eachsatellitecoversacertainarea(footprint).Thecoveragemapbelowshowsthefootprintsofthe
BGANsystem.
ThemapdepictsInmarsat'sexpectationsofcoverage,butdoesnotrepresenta
guaranteeofservice.Theavailabilityofserviceattheedgeofcoverageareasfluctuates
dependingonvariousconditions.
The launch of the F3 satellite (POR) will be determined in due course.
Note

Chapter 1: Introduction
TT 98-123571-E
3
Overview of the BGAN system
AcompleteBGANsystemmayincludetheEXPLORER300withconnectedperipherals,theBGAN
satellite,andtheSatelliteAccessStation(SAS).Thesatellitesaretheconnectionbetweenyour
EXPLORER300andtheSAS,whichisthegatewaytotheworldwidenetworks(Internet,telephone
network,cellularnetwork,etc.).
Packet SwitchedNetwork
Satellite
IPRouter
PC
EXPLORER® 300
Satellite AccessStation
(SAS)
Switch
Voice andISDN
Circuit SwitchedNetwork
Bluetooth
handset
Laptop

Chapter 1: Introduction
TT 98-123571-E
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The BGAN services
Supported services
The services currently supported by BGAN comprise:
g. A Packet Switched connection to theInternet
h. ACircuitSwitched(Dialed)connectionforvoice,faxordata
i. ShortMessagingService(SMS)
Packet data service
The BGAN network supports different classes of data connection to the Internet.
j. UsingaStandarddataconnection,severaluserscansharethedataconnection
simultaneously.Thistypeofconnectionisidealfore-mail,filetransfer,andInternetand
intranetaccess.Theuserpaysfortheamountofdatasentandreceived.
k. UsingaStreamingdataconnection,yougetanexclusive,high-priorityconnection,ensuring
seamlesstransferofdata.Thistypeofconnectionisidealfortimecriticalapplicationslikelive
videooverIP.Theuserpaysforthedurationoftheconnection(perminutecharge).
Circuit switched (dialed) service
Two types of circuit switched connection are available:
l. StandardVoice.Alow-tariffconnectionforvoiceonly.Thevoicesignaliscompressedto
4.0 kbps, which reduces the bandwidth use and consequently the tariff.
m. 3.1kHzAudio.AhighqualityconnectionwhichcanbeusedforPremiumVoice,G3fax,
analog modem orISDN.
The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.
SMS service
The BGAN system provides a Short Messaging Service (SMS) for sending and receiving messages.
Supplementary services
The BGAN system also provides the following supplementary services:
n. Callhold
o. Callwaiting
p. Callforwarding
q. Voicemail
r. Callbarring
s. Calling lineidentification
t. Closed usergroup

Chapter 1: Introduction
TT 98-123571-E
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Features
The EXPLORER 300 provides the following features:
■ Highspeeddataupto384kbps-sharedbandwidth
■ SupportforStreamingclasses32and64kbps
■ Simultaneous voice anddata
■ Standard LAN, phoneports
■ Built-inwebinterfaceallowingyoutomanageyourphonebook,messagesandcalls,and
customizetheterminaltoyourspecificneeds
■ 100-240VACpoweradapter
■ Lightweightandportabledesign
■ Easysetupanduse
■ Robust and durabledesign
■ CE,FCCandGMPCScertified

Chapter 1: Introduction
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Overview
The EXPLORER 300 provides interfaces for connection of a phone or a computer.
Using the interfaces on page 48 describes how to use each of the available .
Minimizing power consumption
The EXPLORER 300 is designed for minimum power consumption. This means that functions that
are not currently used will automatically go into a “sleep mode” to minimize the power
consumption.
Inadditiontothisautomaticsleepmodefunction,youcandisableeachoftheinterfacesiftheyare
notcurrentlyused.Note,however,thatyouwillnotbeabletousetheseinterfacesuntilyou
enablethemagain.Forinformationonhowtoenable/disableinterfaces,seeEnablingordisabling.

Chapter 1: Introduction
TT 98-123571-E
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Your EXPLORER
®
300 terminal
Overview
TheEXPLORER300isacompactunitcomprisingantenna,compass,displayandkeypad,allinone unit.
Display and keypad
TheEXPLORER300hasadisplayandakeypadfordisplayingstatusandforsettingupthe
EXPLORER300.
Forinformationonhowtousethekeypadanddisplay,andforanoverviewofthedisplaymenu
system.

Chapter 1: Introduction
TT 98-123571-E
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Light indicators
TheEXPLORER300hastwolightindicatorsnexttothedisplay:agreenpowerindicatorandared
messageindicator.
Green Power indicator
The function of the green Power indicator to the left of the display is as follows:
Behavior of green indicator
Meaning
Short flash every 2 seconds
The EXPLORER 300 is on.
Steady light
The battery is charging.
Flashing rapidly
A charging error has occurred.
Forfurtherinformation,refertotheTroubleshootingGuideon pa
ge131.
Off
No power or Stealth mode.
Red Message indicator
The function of the red Message indicator is as follows:
Behavior of red indicator
Meaning
Flashing
An alarm is active or
An SMS message has arrived.
PressOKonthekeypadtoviewthealarm(s)orSMS
message(s).
a
The red light will keep flashing after OK is pressed if
• therearemoreSMSmessages,or
• analarmisstillactive.
For information on alarm messages, see Alarm messages
on page 137.
Off
Nomessagesarepresent,ortheEXPLORER300isinStealth
mode.
u. Ifacomputerisconnected,youcanalsoviewalarmsandSMSmessagesinthebuilt-inwebinterfaceinthe
EXPLORER300.Forfurtherinformation,seeIconsintheiconbaronpage71.

Chapter 1: Introduction
TT 98-123571-E
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User interfaces
Thekeypadanddisplayareusedforpointingtheantenna,fordisplayingstatusandforchanging
simpleparameters.
Toobtainfullaccesstoallfeaturesandforease-of-use,youshoulduseacomputer
(aPC,Laptoporsimilar)andoneofthefollowing:
v. Thewebinterface.Abuilt-inwebinterfaceforeasyconfigurationanddailyuse.Theweb
interfaceisaccessedfromacomputerconnectedtotheEXPLORER300,usinganInternet
browser.Noinstallationofsoftwareisneeded.Forfurtherinformationonthewebi,
seeChapter5,Usingtheweb.
w. TheBGANLaunchPadfromInmarsat.BGANLaunchPadisacomputerapplicationusedto
controlterminalsintheBGANsystem.LaunchPadisprovidedontheInmarsatBGANCD-ROM
suppliedwithyourEXPLORER300.ForinformationonhowtousetheLaunchPad,refertothe
manualontheInmarsatCD-ROM.
Additionally, it is possible to control the EXPLORER 300 using AT Commands. Refer to Appendix B,
AT commands.
Compass
TheEXPLORER300alsoprovidesacompasstohelppositioningthe
antenna.Forfurtherinformationonhowtousethecompass,see
Pointingtheantennaonpage21.
SIM card
TheSIM(SubscriberIdentityModule)cardusedfortheEXPLORER300isastandardSIMcard,
whichisacquiredfromtheAirtimeProvider.
TheEXPLORER300requiresaSIMcardtogoonlineandtoaccessthesettingsofthe
EXPLORER300.WithoutaSIMcardyoucanonlyseetheMainscreenofthedisplaysystem
showing battery status etc. Using the web, you can view the properties of the
EXPLORER300anduploadsoftwarewithoutinsertingaSIMcard.Uploadofsoftware,however,
requiresanAdministratorusernameandpassword.

Chapter 1: Introduction
TT 98-123571-E
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SIM lock
ThesuppliermaySIMlocktheEXPLORER300toaspecificprovider.Forfurtherinformation,
contactyoursupplier.
What’s next?
This chapter has provided an overview of the BGAN system and of the EXPLORER 300.
ThenextchapterswillgointomoredetailabouthowtosetupandusetheEXPLORER300.The
followingchapter,Gettingstarted,explainshowtounpackandstartuptheEXPLORER300,and
howtopointtheantennainordertogetthebestpossiblesignal.
Getting started
In this chapter
This chapter describes:
x. whatisincludedinthedelivery,
y. howtoinsertandremovethebatteryandSIMcard,and
z. howtostartuptheEXPLORER300andmakethefirstcallordatasession.
Unpacking and assembling

Chapter 2: Getting started
TT 98-123571-E
12
Inserting the SIM card
TheEXPLORER300isdeliveredwiththebatteryseparatedfromtheterminal.Ifthebatteryis
alreadyinserted,removeitasdescribedinRemovingthebatteryonpage13.
The SIM card is provided by your Airtime Provider. Insert the SIM card as follows:
1. InserttheSIMcardintotheSIMslot.Make
suretheSIMcardispositionedasshown!
2. Pressgentlyuntilitclicks.
3. SlidethelocktoclosetheSIMslot.
Inserting the battery
Do as follows:
1. Insertthebattery.
Makesurethebatteryispositionedcorrectlyas
shown.
2. Pressgentlyuntilitlocks.
Beforeusingtheterminalthefirsttime:Toensureaccurateinformationonthebattery
capacityyoushouldfullycharge,thenfullydischargethebattery(untilthe
EXPLORER 300 closes down automatically), and finally recharge the battery. The
EXPLORER 300 can be used during the discharging process, but the remaining battery
capacity may not be displayed correctly.
Forinformationonhowtorechargethebattery,seeRechargingthebatteryonpage128.
Note