Amcrest AMC043AMC043 User manual

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Amcrest Outdoor WiFi PTZ Camera
User Manual
Version 2.0.1
Revised October 13, 2017

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Welcome........................................................................................................................................................................6
Important Security Warning ..........................................................................................................................................6
Important Safeguards and Warnings.............................................................................................................................7
1 Features and Specifications ........................................................................................................................................8
1.1 Overview..............................................................................................................................................................8
1.2 Features ...............................................................................................................................................................8
2 Device Overview .........................................................................................................................................................9
3 Connection & Installation .........................................................................................................................................10
3.1 Connection Guide ..............................................................................................................................................10
3.2 Installation Guide...............................................................................................................................................10
4 Camera Access Setup................................................................................................................................................11
4.1 Default Username and Password ......................................................................................................................11
4.2 Camera setup methods......................................................................................................................................12
4.2.1 Setting up your camera for the first time ...................................................................................................12
4.2.2 Accessing your camera using multiple mobile devices...............................................................................12
4.2.3 Configuring advanced settings on your camera .........................................................................................12
4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback ..............................................................12
4.2.5 Using plug-and-play for remote web access...............................................................................................12
4.3 Amcrest View App Setup ...................................................................................................................................13
4.3.1 WiFi Configuration setup ............................................................................................................................13
4.3.2 Ethernet WiFi Setup....................................................................................................................................17
4.3.3 P2P Setup....................................................................................................................................................21
4.3.4 App walkthrough ........................................................................................................................................23
4.3.5 Motion detection setup..............................................................................................................................24
4.3.6 Push notifications setup .............................................................................................................................26
4.3.7 Email alerts setup .......................................................................................................................................28
4.4 Desktop access setup.........................................................................................................................................30

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4.4.1 Amcrest IP Config Software method ..........................................................................................................30
4.4.2 Installing the Amcrest browser plugin........................................................................................................34
4.4.3 Logging in....................................................................................................................................................35
4.5 Amcrest Cloud Setup .........................................................................................................................................36
4.6 Web Access Setup (AmcrestView.com) .............................................................................................................37
4.6.1 Installing the AmcrestView.com browser plugin.................................................................................37
4.6.2 User method ............................................................................................................................................40
4.7 Remote Web Access Setup ................................................................................................................................46
4.7.1 UPnP/DDNS Remote Web Access Setup.....................................................................................................46
4.7.2 Port Forwarding Remote Web Access Setup ..............................................................................................47
4.8 NVR Access ........................................................................................................................................................48
5 Operation and Interface ...........................................................................................................................................49
5.1 Live.....................................................................................................................................................................49
5.2 PTZ .....................................................................................................................................................................51
5.3 Playback.............................................................................................................................................................52
5.4 Setup..................................................................................................................................................................54
5.4.1 Camera........................................................................................................................................................55
5.4.1.1 Configuration .......................................................................................................................................55
5.4.1.2 Video....................................................................................................................................................58
5.4.1.3 Audio....................................................................................................................................................61
5.4.2 Network ......................................................................................................................................................62
5.4.2.1 TCP/IP ..................................................................................................................................................62
5.4.2.2 Connection...........................................................................................................................................64
5.4.2.3 PPPoE...................................................................................................................................................65
5.4.2.4 DDNS....................................................................................................................................................66
5.4.2.5 IP Filter.................................................................................................................................................67
5.4.2.6 SMTP (Email)........................................................................................................................................68

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5.4.2.7 UPnP ....................................................................................................................................................69
5.4.2.8 SNMP ...................................................................................................................................................70
5.4.2.9 Bonjour ................................................................................................................................................70
5.4.2.10 Multicast ............................................................................................................................................71
5.4.2.11 WiFi....................................................................................................................................................71
5.4.2.12 802.1x ................................................................................................................................................72
5.4.2.13 QoS.....................................................................................................................................................73
5.4.3 Event...........................................................................................................................................................74
5.4.3.1 Video Detection ...................................................................................................................................74
5.4.3.2 Audio Detection ...................................................................................................................................77
5.4.3.3 Alarm ...................................................................................................................................................78
5.4.3.4 Abnormality .........................................................................................................................................80
5.4.4 Storage........................................................................................................................................................83
5.4.4.1 Schedule ..............................................................................................................................................83
5.4.4.2 Destination ..........................................................................................................................................86
5.4.4.3 Record Control.....................................................................................................................................88
5.4.5 System ........................................................................................................................................................89
5.4.5.1 General ................................................................................................................................................89
5.4.5.2 Manage Users ......................................................................................................................................91
5.4.5.3 Restore Factory Settings ......................................................................................................................92
5.4.5.4 Import/Export ......................................................................................................................................92
5.4.5.5 Auto Maintain......................................................................................................................................93
5.4.5.6 Upgrade ...............................................................................................................................................93
5.4.6 Information.................................................................................................................................................94
5.4.6.1 Version.................................................................................................................................................94
5.4.6.2 Log .......................................................................................................................................................94
5.4.6.3 Online Users.........................................................................................................................................95

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5.5 Alarm .................................................................................................................................................................95
5.6 Logout................................................................................................................................................................95
6. FAQs/Troubleshooting.............................................................................................................................................96
Glossary of Terms ......................................................................................................................................................100
FCC Statement ...........................................................................................................................................................102
Appendix A: Toxic or Hazardous Materials or Elements............................................................................................103

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Welcome
Thank you for purchasing an Amcrest camera!
This user manual is designed to be a reference tool for the installation and operation of your IP camera.
Here you can find information about the camera’s features and functions, as well as information to aid in
troubleshooting.
Many of the setup and installation sections below have corresponding videos on YouTube
To access the setup videos, please go to http://amcrest.com/videos
For access to the quick start guide and other support information, go to http://amcrest.com/support
To contact Amcrest support, please do one of the following:
Visit http://amcrest.com/contacts and use the email form
Call Amcrest Support using one of the following numbers
Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: [phone]
Canada: 437-888-0177
UK: 203-769-2757
Email Amcrest Customer Support [email protected]m
Important Security Warning
In order to keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the
steps below:
Always make sure that your camera has the latest firmware as listed on
www.amcrest.com/firmware
Never use the default password for your camera. Always ensure that your
password is at least 8-10 characters long and contains a combination of lowercase
characters, uppercase characters as well as numbers.

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Important Safeguards and Warnings
1．Electrical Safety
All installation and operation should conform to your local electrical safety codes.
The product must be grounded to reduce the risk of electric shock.
We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.
2．Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and
installation of the device.
3．Installation
Handle the device with care.
Do not apply power to the camera before completing installation.
Do not place objects on top of the camera.
4．Repair Professionals
All the examination and repair work should be done by qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or user-attempted repair.
5．Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials, explosive
substances, etc.
This product should be transported, stored, and used only in the specified environments as stated above.
Do not aim the camera at a strong light source, as it may cause overexposure of the picture, and may affect the
longevity of the camera’s sensors.
Ensure that the camera is in a well ventilated area to prevent overheating.
6. Operation and Maintenance
Do not touch the camera sensor or lens directly.
To clean dust or dirt off of the lens, use an air blower or a microfiber cloth.
7. Accessories
Be sure to use only the accessories recommended by manufacturer.
Before installation, please open the package and check to ensure that all of the components are present.
Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package.

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1 Features and Specifications
1.1 Overview
The Amcrest camera is an excellent tool for digital surveillance that can be useful to a wide variety of users. The
camera connects to any router, and uses an internet connection to allow the user to access all of its functionality
from many internet connected devices. It’s easy to use and can be set up in a relatively small amount of time. It
has various functions such as recording, playback, and monitoring functionality and it synchronizes audio and
video by default.
This camera adopts a high-quality design in order to achieve high levels of reliability and security. It can be
configured to work locally, as well as remotely over the internet. The camera also has a built-in WiFi adapter that
allows for the camera to be used on a wireless network, without needing a physical connection to a router or PC.
1.2 Features
The Amcrest camera has the following features:
•Network Access
The camera connects to a wide variety of routers in order to connect to the internet, both through a wired
connection and wirelessly. Once setup, the camera can be accessed remotely from a wide variety of
internet connected devices, including PCs, iPhones, iPads, Android tablets, and Android phones.
•Cloud Storage Functionality
The camera is able to record video and audio streams to the Amcrest Cloud service in order to enable long-
term storage for recordings. Amcrest Cloud also allows the user to easily find and download recorded
video for playback from any internet connected PC or Mac computer.
•Advanced Playback Function
This device supports real-time recording and supports searching through recorded footage, fast forward
playback, and downloading of videos and screenshots. The camera can also playback in slow motion,
backwards, and frame by frame as needed. When recording, the camera shows a date/time overlay to
ensure accurate viewing of events when they occurred. Lastly, the camera can support video enlargement
of certain zones within a stream.
•Advanced Network Protocol Support
The camera is UPnP compatible, and also includes functionality for use with PPPoE, DDNS, and other
protocols in order to allow remote and local connection with a large variety of network hardware.
Note: There may be slight differences in functionality due to the existence of different product series.

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2 Device Overview
The diagram below shows the camera’s dimensions.

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3 Connection & Installation
This section provides information about the connection and installation of the Amcrest camera.
3.1 Connection Guide
The camera initially should be connected via the following method:
In addition to connecting the camera to a computer, the camera should also be connected to a power source, by
connecting the included power cable to both a power outlet, and the camera.
3.2 Installation Guide
The camera has a standard camera tripod screw hole (1/4-20 UNC thread) for use in mounting the camera onto a
stable surface.
Note:Prior to installation ensure that the installation environment can support at least 3 times the weight of the
camera.

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4 Camera Access Setup
This section of the guide will provide the user with information on how to setup access to the camera through any
of the following methods.
4.1 Default Username and Password
To login to the system for the first time, use one of the following default username/password combinations. Once
you’ve successfully logged in, it is highly recommended to change the password for security reasons.
Username: admin
Password: admin
Note: Logging in for the first time will prompt the user to change the password to the admin account.

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4.2 Camera setup methods
To make your experience with the Amcrest WiFi camera easy and simple, we've provided multiple ways to set up,
view, and operate your camera depending on your needs. Please follow the instructions on this page to set up your
camera in the way that works best for you.
4.2.1 Setting up your camera for the first time
If setting up your camera for the first time, please follow the instructions as outlined in section 4.3.1. Using the
Amcrest View app on your smartphone or tablet, you can view your camera live from anywhere, and access
features such as pan/tilt/zoom, recording, taking snapshots, two-way audio, and more.
4.2.2 Accessing your camera using multiple mobile devices
If you followed the app setup instructions in section 4.3.1 to initially set up your camera and would like to add the
camera to another smartphone or tablet, follow the instructions as outlined on section 4.3.3 using your other
devices.
4.2.3 Configuring advanced settings on your camera
If you would like to configure your camera to enable advanced features such as motion detection, e-mail alerts,
FTP, image adjustments, scheduling, and more, please follow the instructions as outlined on section 4.4 (Desktop
access setup).
4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback
Amcrest Cloud is our optional cloud storage and playback service which allows you to access recorded footage
from any device. We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined
on section 4.5 (Amcrest Cloud setup) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
4.2.5 Using plug-and-play for remote web access
AmcrestView.com is a web portal that allows you to view your cameras and recordings quickly and easily from
anywhere in the world using a web browser. Use AmcrestView.com if you need to simply check-in at a moment's
notice. If you would like to use AmcrestView.com, please follow the instructions outlined on section 4.7 (Remote
web access setup).

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4.3 Amcrest View App Setup
Amcrest IP2M-846 cameras enable access through the use of the Amcrest View app on either iOS or Android
mobile operating systems. There are two versions of the app, Amcrest View Lite, and Amcrest View Pro. Amcrest
View (Lite or Pro) on the App Store or Play Store. The Pro version contains features such as push notifications,
sharing video and image files, exporting video in MP4 format, and exporting image files to your phone. The
Amcrest Pro version of the app is now free to download from the Play Store and App Store.
For purposes of this guide, we will use iOS, though both apps have the same interface. The App Interface may
differ slightly from the screenshots below as updates are released. Below, you'll find instructions on how to set up
your camera, as well as instructions on how to configure different settings on your camera such as motion
detection and email alerts. Every major app setup method will be covered in the following sections.
4.3.1 WiFi Configuration setup
Plug in your camera and follow the steps below to get your camera up and running. Please wait 30 seconds after
plugging in the camera to allow it to initialize. The LED on the back will blink green when ready.
1. Download and open the Amcrest View Pro app from the App Store or Play Store.
Note: After installing the app, and before starting the app setup process,
please make sure your phone is connected to the WiFi network you will be
connecting your camera to.
2. From the home screen, tap the icon in the top-right corner to open the
Device List.

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3. Tap the Add Device button.
4. Tap WiFi Camera.
Note: Move the
camera or the
phone to ensure
that the entire QR
code is visible and
focused in the
frame. In case the
QR code cannot be
scanned, please
tap Enter S/N
Manually to enter
in the camera’s
serial number.
5. Tap WiFi Configuration Setup.
6. Scan the QR code from the sticker on your
camera.

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Note: The default
username is
admin and the
default password
is admin.
7. Double check to ensure that your S/N (Serial
Number) is entered correctly, then tap Next.
8. Give your camera a name, then enter in the
camera’s username and password. Once
you’ve filled out all of the fields, tap Next.
Note: Most
Amcrest cameras
can only connect to
2.4 GHz WiFi
networks, so please
ensure that your
phone is connected
to a compatible
network.
Otherwise, perform
the Ethernet WiFi
Setup method in
section 4.3.2.
9. Enter your WiFi password, then tap Next.
10. Your camera is almost ready. Tap the Start
Live Preview button to proceed with
changing your password.

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Note: Once the
password is
changed here, it
will take effect
immediately. If
you forget your
password, you can
always hard reset
the camera using
the steps detailed
in the FAQs
section of this
guide.
Note: To connect
your camera to
additional
smartphones and
tablets, please use
the P2P Setup
method as outlined
on section 4.3.3.
11. To ensure the security of your camera, you
will be asked to change the password for your
camera’s default username (admin). Please
select a password that is at least 8 characters
long and one that uses a combination of
uppercase letters, lowercase letters, and
numbers. Then, tap Change Password.
12. Your camera is now ready to go! Tap the Start
Live Preview button to get started!
Still not working?
If you have a dual band router, and your camera does not connect to your WiFi network after following the WiFi
Configuration method below, please use the Ethernet WiFi Setup method as detailed in section 4.3.2.
Tip: To better understand the App's interface and features, please visit the Help Center within the app. To access
the Help Center, tap the menu icon on the top left hand side, tap Help, then select which screen you'd like more
information about. For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-
7538. Step by step video tutorials available at www.amcrest.com/videos

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4.3.2 Ethernet WiFi Setup
The Ethernet WiFi Setup process is a useful and stable setup method that uses a temporary Ethernet (hardwired)
connection to your camera. By the end of the process, your camera will be working on WiFi and will not need a
cable.
If the WiFi Configuration setup method (see section 4.3.1 WiFi Configuration setup) does not work, this is a great
“backup” method. Alternatively, this method can also be used as an initial setup method, if preferred. It will take a
few more steps but still ends with your camera being added to WiFi for wireless use.
Plug in your camera and follow the steps below to get your camera up and running. Please wait 30 seconds after
plugging in the camera to allow it to initialize.
1. Download and open the Amcrest View Pro app from the App Store or Play Store.
2. From the home screen, tap the icon in the top-
right corner to open the Device List.
3. Tap the Add Device button.

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4. Tap WiFi Camera.
5. Tap Ethernet WiFi Setup.
6. Plug your camera into your router via an Ethernet
cable. Don’t worry, once the camera is set up, the
camera can be unplugged and moved to a
different location. Tap Next when finished.
7. Ensure your mobile phone is connected to the
WiFi network that you will be connecting your
camera to, then tap Next.

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Note: Move the
camera or the
phone to ensure
that the entire QR
code is visible and
focused in the
frame. In case the
QR code cannot
be scanned,
please tap Enter
S/N Manually to
enter in the
camera’s serial
number.
8. Scan the QR code [QR code icon] from the sticker
on your camera.
9. Double check to ensure that your S/N (Serial
Number) is entered correctly. Then, tap Next.
Note: The default
username is admin
and the default
password is admin.
10. Give your camera a name, then enter in the
camera’s username and password. Once you’ve
filled out all of the fields, tap Next.
11. Pick a WiFi network, enter in the password, and
tap Next.

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Note: Note that
once the password
is changed here it
will take effect
immediately. If you
forget your
password, you can
always hard reset
the camera using
the steps detailed
in the FAQs section
of this guide.
12. Your camera is almost ready. Tap the Start Live
Preview button to proceed with changing your
password.
13. To ensure the security of your camera, you will be
asked to change the password for your camera’s
default username (admin). Please select a
password that is at least 8 characters long and
one that uses a combination of uppercase letters,
lowercase letters, and numbers.
14. Your camera is now ready to go! Unplug the camera from Ethernet and
power, then relocate the camera to anywhere within range of the WiFi network
that you connected the camera to. Plug in the camera, then wait 1-2 minutes
before tapping the Start Live Preview button.