Amcrest IP3M-HX2W User manual

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Amcrest IP3M-HX2W / IP3M-HX2B
3MP Dual Band WiFi Hex Camera
User Manual
Version 2.0.2
Revised December 14th, 2018

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Contents
Welcome.................................................................................................................4
Important Security Warning.................................................................................... 4
Important Safeguards and Warnings.......................................................................4
1 Features and Specifications.................................................................................. 5
1.1 Overview........................................................................................................5
1.2 Features ......................................................................................................... 5
2 Device Overview ..................................................................................................6
3 Connection & Installation..................................................................................... 7
3.1 Connection Guide...........................................................................................7
3.2 Installation Guide ...........................................................................................8
4 Camera Access Setup ...........................................................................................8
4.1 Default Username and Password ...................................................................8
4.2 Camera setup methods .................................................................................. 9
4.2.1 Setting up your camera for the first time..................................................9
4.2.2 Accessing your camera using multiple mobile devices..............................9
4.2.3 Configuring advanced settings on your camera........................................9
4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback .............9
4.2.5 Using plug-and-play for remote web access .............................................9
4.3. App Setup......................................................................................................9
4.3.1. Amcrest Cloud App Setup........................................................................9
4.3.2. Amcrest View Pro Setup ........................................................................ 12
4.4 Desktop Access Setup................................................................................... 16
4.5 Amcrest Cloud Desktop Setup ...................................................................... 17
4.6 Web Access Setup (AmcrestView.com) ........................................................ 17
4.7 Remote Web Access Setup........................................................................... 18
5 Operation and Interface..................................................................................... 20

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5.1 Live............................................................................................................... 21
5.2 Playback .......................................................................................................22
5.3 Setup............................................................................................................ 24
5.3.1 Camera ...................................................................................................25
5.3.2 Network.................................................................................................. 31
5.3.3 Event ...................................................................................................... 41
5.3.4 Storage ................................................................................................... 51
5.3.5 System.................................................................................................... 56
5.5 Alarm............................................................................................................ 61
6. FAQs/Troubleshooting ...................................................................................... 62
Glossary of Terms ................................................................................................. 64
FCC Statement ......................................................................................................65
Appendix A: Toxic or Hazardous Materials or Elements........................................66

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Welcome
Thank you for purchasing an Amcrest camera!
Here you can find information about the camera’s features and functions, as well as
information to aid in troubleshooting.
Many of the setup and installation sections below have corresponding videos on YouTube
To access the setup videos, please go to http://amcrest.com/videos
For access to the quick start guide and other support information, go to
http://amcrest.com/support
To contact Amcrest support, please do one of the following:
Visit http://amcrest.com/contacts and use the email form
Call Amcrest Support using one of the following numbers
Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: [phone]
Canada: 437-888-0177
UK: 203-769-2757
Email Amcrest Customer Support supp[email protected]
Important Security Warning
To keep your Amcrest camera secure and prevent unauthorized access, please make sure
to follow the steps below:
•Always make sure that your camera has the latest
firmware as listed on www.amcrest.com/firmware-subscribe
•Never use the default password for your camera. Always
ensure that your password is at least 810 characters long and
contains a combination of
lowercase characters, uppercase characters as well as
numbers.
Important Safeguards and Warnings
1．Electrical Safety
All installation and operation should conform to your local electrical safety codes.
The product must be grounded to reduce the risk of electric shock.
We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.
2．Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and
installation of the device.
3．Installation
Handle the device with care. Keep the device right side up.
Do not apply power to the camera before completing installation.

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Do not place objects on top of the camera.
4．Repair Professionals
All the examination and repair work should be done by qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or user-attempted repair.
5．Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials, explosive
substances, etc.
This product should be transported, stored, and used only in the specified environments as stated above. Do not
aim the camera at a strong light source, as it may cause overexposure of the picture, and may affect the longevity
of the camera’s sensors.
Ensure that the camera is in a well-ventilated area to prevent overheating.
6. Operation and Maintenance
Do not touch the camera sensor or lens directly.
To clean dust or dirt off the lens, use an air blower or a microfiber cloth.
7. Accessories
Be sure to use only the accessories recommended by manufacturer.
Before installation, please open the package and check to ensure that all the components are present. Contact the
retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package.
1 Features and Specifications
1.1 Overview
Amcrest cameras are an excellent digital surveillance product that can be useful to a wide variety of users. This
camera connects to any router and uses an internet connection to allow the user to access all of its functionality
from many internet connected devices. It’s easy to use and can be set up in a relatively small amount of time. It has
various functions such as recording, playback, and monitoring functionality and it synchronizes audio and video by
default.
This camera adopts a high-quality design to achieve high levels of reliability and security. It can be configured to
work locally, as well as on a network. This camera works using an Ethernet/Wi-Fi connection and interfaces with
most networks through the Ethernet port of your router.
1.2 Features
The camera has the following features:
•Network Access
The camera connects to a wide variety of routers to connect to the internet. Once setup, the camera can be
accessed remotely from a wide variety of internet connected devices, including PCs, iPhones, iPads, Android
tablets, and Android phones.
•Cloud Storage Functionality

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The camera can record video and audio streams to the Amcrest Cloud service to enable long-term storage for
recordings. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any
internet connected PC or Mac computer.
•Advanced Network Protocol Support
The camera is UPnP compatible, and includes functionality for use with PPPoE, DDNS, and other protocols to allow
remote and local connection with a large variety of network hardware.
Note: There may be slight differences in functionality due to the existence of different
product series.
2 Device Overview
The diagram below shows the camera’s profile and rear panel.
Please refer to the following chart for information about the camera and its ports.
Port Number
Function

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1
Reset/WPS button/Indicator light (For reset, press and hold for 10 seconds; for
WPS, one push and release)
2
Network port
3
Power port
4
SD Card slot
Please refer to the chart below for information about the camera’s indicator light:
Indicator Light Status
Device Status
Red Light is blinking quickly.
The device is activating.
Green Light is blinking.
The device is ready to connect or is connecting to the network.
Red light is solid and steady.
The device failed to connect to the network.
Green Light is solid and steady.
The device is connected to the network and is functioning normally.
Red Light is blinking slowly.
The device is upgrading itself.
The images below show the dimensions for the camera. The measurements are in millimeters (mm):
3 Connection & Installation
This section provides information about the connection and installation of the Amcrest IP3M-HX2 network camera.
3.1 Connection Guide
The camera initially should be connected via the following method:

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In addition to connecting the camera to a computer, the camera should also be connected to a power source, by
connecting the included power cable to both a power outlet, and the camera.
3.2 Installation Guide
The camera has a standard camera tripod screw hole (1/4-20 UNC thread) for use in mounting the camera onto a
stable surface.
Note:Prior to installation ensure that the installation environment can support at least 3 times the weight of the
camera.
4 Camera Access Setup
This section of the guide will provide the user with information on how to setup access to the camera through any
of the following methods.
4.1 Default Username and Password
To login to the system for the first time, use one of the following default username/password combinations. Once
you’ve successfully logged in, it is highly recommended to change the password for security reasons.
Username: admin
Password: admin
Note: Logging in for the first time will prompt the user to change the password to the admin account.

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4.2 Camera setup methods
To make your experience with the Amcrest WiFi camera easy and simple, we've provided multiple ways to set up,
view, and operate your camera depending on your needs. Please follow the instructions on this page to set up your
camera in the way that works best for you.
4.2.1 Setting up your camera for the first time
If setting up your camera for the first time, please follow the instructions as outlined in section 4.3.1. Using the
Amcrest View app on your smartphone or tablet, you can view your camera live from anywhere, and access
features such as recording, taking snapshots, two-way audio, and more.
4.2.2 Accessing your camera using multiple mobile devices
If you followed the app setup instructions in section 4.3.1 to initially set up your camera and would like to add the
camera to another smartphone or tablet, follow the instructions as outlined on section 4.3.4 using your other
devices.
4.2.3 Configuring advanced settings on your camera
If you would like to configure your camera to enable advanced features such as motion detection, e-mail alerts,
FTP, image adjustments, scheduling, and more, please follow the instructions as outlined on section 4.4 (Desktop
access setup).
4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback
Amcrest Cloud is our optional cloud storage and playback service which allows you to access recorded footage from
any device. We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined on
section 4.5 (Amcrest Cloud setup) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
4.2.5 Using plug-and-play for remote web access
AmcrestView.com is a web portal that allows you to view your cameras and recordings quickly and easily from
anywhere in the world using a web browser. Use AmcrestView.com if you need to simply check-in at a moment's
notice. If you would like to use AmcrestView.com, please follow the instructions outlined on section 4.7 (Remote
web access setup).
4.3. App Setup
Amcrest cameras can be used on your mobile device using the following apps:
•Amcrest Cloud
•Amcrest View Pro
Both apps are free and available in the App Store and Google Play store. Please note, each app requires an iOS 6.0
or later version. Android will require a 3.0 or later version OS to run these apps.
For purposes of this guide, we will use iOS, though both apps. The App Interface may differ slightly from the
screenshots below as updates are released. Below, you'll find instructions on how to set up your camera up on the
Amcrest cloud app as well as the Amcrest View Pro app.
4.3.1. Amcrest Cloud App Setup
Amcrest Cloud allows you to access your device from anywhere in the world. Please note, you will need an Amcrest
Cloud account to proceed with Amcrest Cloud app setup. You can register for a cloud account in the Amcrest Cloud
app or from the Amcrest Cloud website at amcrestcloud.com

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•Please make sure your camera is plugged into a power source and your Ethernet cable is connected from the
camera to your router.
•Make sure your camera and mobile device are on the same network during setup.
•To ensure the camera connects to the cloud, a reboot of your camera is recommended.
To add your camera onto the Amcrest Cloud app, follow these steps:
1. Download and open the Amcrest Cloud app from the App Store or Play Store
Note: Connect your mobile device to the same network that your camera is on.
2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration.
3. Tap on Add Camera
4. Give your camera a name (Ex. Garage, Living Room,
Kitchen, etc.) and tap Next to continue.