Amcrest IP4M-1028E User manual

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Amcrest IP4M-1028E
4MP Vandal Proof POE Dome Camera
User Manual

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Amcrest IP4M-1028E
Version 1.0.1 Revised

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November 17th, 2017
Welcome ........................................................................................................................................................................... 5
Important Security Warning.............................................................................................................................................. 6
Important Safeguards and Warnings ................................................................................................................................ 6
1 Features and Specifications ........................................................................................................................................... 7
1.1 Overview ................................................................................................................................................................. 7
1.2 Features................................................................................................................................................................... 7
2 Device Overview............................................................................................................................................................. 8
3 Connection & Installation............................................................................................................................................... 9
3.1 Connection Guide.................................................................................................................................................... 9
3.2 Installation Guide .................................................................................................................................................... 9
4 Camera Access Setup ................................................................................................................................................... 11
4.1 Default Username and Password .......................................................................................................................... 11
4.2 How to Setup the Camera ..................................................................................................................................... 12
4.2.1 Setting up Your Camera for the First Time..................................................................................................... 12
4.2.1 For Configuring Advanced Settings On Your Camera..................................................................................... 12
4.2.3 For Cloud Storage and Playback..................................................................................................................... 12
4.2.4 For Quick Web Access To Your Cameras........................................................................................................ 12
4.3 Amcrest View App Setup ....................................................................................................................................... 12
4.4 Desktop Access Setup............................................................................................................................................ 16
4.6 Amcrest Cloud Setup ............................................................................................................................................. 17
4.7 Web Access Setup (AmcrestView.com)................................................................................................................. 17
4.8 Remote Web Access Setup.................................................................................................................................... 19
4.8.1 UPnP/DDNS Remote Web Access Setup ........................................................................................................ 19
4.8.2 Port Forwarding Remote Web Access Setup ................................................................................................. 20
4.10 NVR Access .......................................................................................................................................................... 21
5 Operation and Interface............................................................................................................................................... 21

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5.1 Live ........................................................................................................................................................................ 22
5.2 PTZ......................................................................................................................................................................... 23
5.3 Playback (Not Available on IP3M-956E) ................................................................................................................ 25
5.4 Setup ..................................................................................................................................................................... 26
5.4.1 Camera ............................................................................................................................................................... 27
5.4.1.1 Configuration .......................................................................................................................................... 27
5.4.1.2 Video ....................................................................................................................................................... 30
5.4.1.3 Audio ....................................................................................................................................................... 33
5.4.2 Network.............................................................................................................................................................. 34
5.4.2.1 TCP/IP...................................................................................................................................................... 34
5.4.2.2 Connection .............................................................................................................................................. 36
5.4.2.3 PPPoE ...................................................................................................................................................... 37
5.4.2.4 DDNS ....................................................................................................................................................... 38
5.4.2.5 IP Filter .................................................................................................................................................... 38
5.4.2.6 SMTP (Email) ........................................................................................................................................... 39
5.4.2.7 UPnP........................................................................................................................................................ 40
5.4.2.8 SNMP....................................................................................................................................................... 41
5.4.2.9 Bonjour.................................................................................................................................................... 42
5.4.2.10 Multicast ............................................................................................................................................... 42
5.4.2.11 WiFi (Not Available on the IP3M-956E)................................................................................................. 43
5.4.2.12 802.1x.................................................................................................................................................... 44
5.4.2.13 QoS........................................................................................................................................................ 44
5.4.3 Event................................................................................................................................................................... 45
5.4.3.1 Video Detection ...................................................................................................................................... 45
5.4.3.2 Audio Detection (Not Available on the IP3M-956E)................................................................................ 48
5.4.3.3 Alarm (Not Available on the IP3M-956E) ................................................................................................ 49
5.4.3.4 Abnormality............................................................................................................................................. 51

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5.4.4 Storage................................................................................................................................................................... 53
5.4.4.1 Schedule.................................................................................................................................................. 53
5.4.4.2 Destination.............................................................................................................................................. 56
5.4.4.3 Record Control ........................................................................................................................................ 58
5.4.5 System............................................................................................................................................................ 58
5.4.5.1 General.................................................................................................................................................... 58
5.4.5.2 Account ................................................................................................................................................... 60
5.4.5.3 Default..................................................................................................................................................... 61
5.4.5.4 Import/Export ......................................................................................................................................... 61
5.4.5.5 Auto Maintain ......................................................................................................................................... 61
5.4.5.6 Upgrade................................................................................................................................................... 62
5.4.6 Information .................................................................................................................................................... 62
5.4.6.1 Version .................................................................................................................................................... 62
5.4.6.2 Log........................................................................................................................................................... 63
5.4.6.3 Online Users ............................................................................................................................................ 63
5.5 Alarm ..................................................................................................................................................................... 64
5.6 Logout.................................................................................................................................................................... 64
6. FAQs/Troubleshooting ................................................................................................................................................ 64
Glossary of Terms............................................................................................................................................................ 67
Appendix A: Toxic or Hazardous Materials or Elements ................................................................................................. 68
Welcome
Thank you for purchasing our Amcrest IP4M-1028E!
This user manual is designed to be a reference tool for the installation and operation of your IP4M-1028E.
Here you can find information about the camera’s features and functions, as well as information to aid in
troubleshooting.

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Many of the setup and installation sections below have corresponding videos on YouTube
To access the setup videos, please go to http://amcrest.com/videos
For access to the quick start guide and other support information, go to http://amcrest.com/support
To contact Amcrest support, please do one of the following:
•Visit http://amcrest.com/contacts and use the email form
•Call Amcrest Support using one of the following numbers Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: [phone]
Canada: 437-888-0177
UK: 203-769-2757
•Email Amcrest Customer Support supp[email protected]
Important Security Warning
In order to keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the
steps below:
•Always make sure that your camera has the latest firmware as listed on
www.amcrest.com/firmware
•Never use the default password for your camera. Always ensure that your
password is at least 8-10 characters long and contains a combination of lowercase
characters, uppercase characters as well as numbers.
Important Safeguards and Warnings
1．Electrical Safety
All installation and operation should conform to your local electrical safety codes.
The product must be grounded to reduce the risk of electric shock.
We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.
2．Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and
installation of the device.

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3．Installation
Handle the device with care. Keep the device right side up.
Do not apply power to the camera before completing installation. Do
not place objects on top of the camera.
4．Repair Professionals
All the examination and repair work should be done by qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or user-attempted repair.
5．Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials, explosive
substances, etc.
This product should be transported, stored, and used only in the specified environments as stated above. Do
not aim the camera at a strong light source, as it may cause overexposure of the picture, and may affect the
longevity of the camera’s sensors.
Ensure that the camera is in a well ventilated area to prevent overheating.
6. Operation and Maintenance
Do not touch the camera sensor or lens directly.
To clean dust or dirt off of the lens, use an air blower or a microfiber cloth.
7. Accessories
Be sure to use only the accessories recommended by manufacturer.
Before installation, please open the package and check to ensure that all of the components are present.
Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package.
1 Features and Specifications
1.1 Overview
The Amcrest IP4M-1028E camera is an excellent digital surveillance product that can be useful to a wide variety of
users. The camera connects to any router, and uses an internet connection to allow the user to access all of its
functionality from many internet connected devices. It’s easy to use and can be set up in a relatively small amount
of time. It has various functions such as recording, playback, and monitoring functionality and it synchronizes
audio and video by default.
This IP4M-1028E camera adopts a high-quality design in order to achieve high levels of reliability and security. It
can be configured to work locally, as well as on a network. The IP4M-1028E camera works using a POE connection
and interfaces with most networks through the POE port of your router.
1.2 Features
The Amcrest IP3M-956E camera has the following features:
•Network Access

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The IP4M-1028E camera connects to a wide variety of routers in order to connect to the internet, both
through a wired POE connection. Once setup, the camera can be accessed remotely from a wide variety
of internet connected devices, including PCs, iPhones, iPads, Android tablets, and Android phones.
•Cloud Storage Functionality
The IP4M-1028E camera is able to record video and audio streams to the Amcrest Cloud service in order
to enable long-term storage for recordings. Amcrest Cloud also allows the user to easily find and
download recorded video for playback from any internet connected PC or Mac computer.
•Advanced Network Protocol Support
The IP4M-1028E camera is UPnP compatible, and also includes functionality for use with PPPoE, DDNS,
and other protocols in order to allow remote and local connection with a large variety of network
hardware.
Note: There may be slight differences in functionality due to the existence of different product series.
2 Device Overview
The image below shows the structure of the camera:
The camera has 3 cables: 1 DC 12V power, 1 RJ45 Ethernet Network I/O port 1 I/O audio RCA cables for two-way
audio capabilities.
The images below shows the dimensions for the camera. The measurements are in millimeters (mm):

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To access the reset button and to adjust the camera angle, use a Torx/Hex wrench to open the camera assembly
by removing the 3 screws.
For reference, a Torx/Hex screwdriver tip looks like this:
3 Connection & Installation
This section provides information about the connection and installation of the Amcrest IP4M-1028E camera.
3.1 Connection Guide
The camera initially should be connected via the following method:
The IP3M-956E uses a POE cable to enable connection to the camera via a PC, as well as to power the camera.
3.2 Installation Guide
To install the camera on a ceiling or wall, please reference the below diagram as well as the steps:
Note: Prior to installation, please ensure that the installation environment can support at least 3x the weight of
the camera + bracket.

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To install the camera onto a wall, follow the steps below:
1. Use a Torx/Hex wrench (included) to open the dome enclosure by unfastening the three inner hex screws
on enclosure.
2. Place the installation sticker on the wall or ceiling surface that you wish to mount your camera.
3. Using the X’s on the installation sticker, drill 3 holes to allow for the insertion of the included expansion
bolts.
4. If the camera’s cable will be exiting through the wall or ceiling surface, please be sure to drill an exit hole
and pull the cable through.
5. If the camera’s cable will be exiting through the side of the camera, route the cable through the U-shaped
channel on the side of the enclosure.
6. Align the camera with the installation sticker, then line up the 3 screw holes in the camera pedestal to the
three plastic expansion bolts on the installation surface. Put the three included screws through the
camera then insert them into the expansion bolts firmly.
7. Adjust the camera in the position that you want it to be in, then reattach the dome body to the base of
the camera. Note: Range of lens: vertical (0°～+65°), horizontal (0°～+355°). When adjusting the camera
into position, please ensure that the camera’s enclosure does not block the image or cause reflection of IR
light.