Amcrest IP2M-853E User manual

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Amcrest IP2M-853E
Speed Dome PTZ Camera
User Manual

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Version 2.0.2
Revised February 13th, 2018
Welcome ................................................................................................................................................................................ 6
Important Security Warning................................................................................................................................................... 6
Important Safeguards and Warnings ..................................................................................................................................... 7
1 Features and Specifications................................................................................................................................................. 7
1.1 Overview....................................................................................................................................................................... 7
1.2 Features ........................................................................................................................................................................ 8
2 Device Overview.................................................................................................................................................................. 8
3 Connection & Installation.................................................................................................................................................... 9
3.1 Connection Guide ....................................................................................................................................................... 10
3.2 Installation Guide........................................................................................................................................................ 10
4 Camera Access Setup ........................................................................................................................................................ 10
4.1 Default Username and Password ............................................................................................................................... 11
4.2 Camera setup methods............................................................................................................................................... 12
4.2.1 Setting up your camera for the first time............................................................................................................ 12
4.2.2 Accessing your camera using multiple mobile devices ....................................................................................... 12
4.2.3 Configuring advanced settings on your camera .................................................................................................. 12
4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback....................................................................... 12
4.2.5 Using plug-and-play for remote web access ....................................................................................................... 12
4.3 Amcrest View App Setup ............................................................................................................................................ 12
4.3.1 P2P Setup ............................................................................................................................................................ 13
4.3.2 App walkthrough ................................................................................................................................................. 16
4.3.3 Motion detection setup....................................................................................................................................... 16
4.3.4 Push notifications setup ...................................................................................................................................... 19
4.3.5 Email alerts setup ................................................................................................................................................ 21

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4.4 Desktop access setup.................................................................................................................................................. 23
4.4.1 Amcrest IP Config Software method ................................................................................................................... 24
4.4.2 Installing the Amcrest browser plugin................................................................................................................. 28
4.4.3 Logging in............................................................................................................................................................. 29
4.5 Amcrest Cloud Setup .................................................................................................................................................. 30
4.6 Web Access Setup (AmcrestView.com) ...................................................................................................................... 31
4.6.1 Installing the AmcrestView.com browser plugin.......................................................................................... 31
4.6.2 User method..................................................................................................................................................... 34
4.7 Remote Web Access Setup ......................................................................................................................................... 42
4.7.1 UPnP/DDNS Remote Web Access Setup ............................................................................................................. 42
4.7.2 Port Forwarding Remote Web Access Setup....................................................................................................... 43
4.8 NVR Access ................................................................................................................................................................. 44
5 Operation and Interface.................................................................................................................................................... 45
5.1 Live.............................................................................................................................................................................. 45
5.2 PTZ .............................................................................................................................................................................. 47
5.3 Playback...................................................................................................................................................................... 48
5.4 Setup........................................................................................................................................................................... 50
5.4.1 Camera ................................................................................................................................................................ 50
5.4.1.1 Configuration................................................................................................................................................ 50
5.4.1.2 Video ............................................................................................................................................................ 53
5.4.1.3 Audio ............................................................................................................................................................ 57
5.4.2 Network............................................................................................................................................................... 58
5.4.2.1.1 TCP/IP ........................................................................................................................................................ 58
5.4.2.2 Connection ................................................................................................................................................... 60
5.4.2.3 PPPoE............................................................................................................................................................ 61
5.4.2.4 DDNS............................................................................................................................................................. 61

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5.4.2.5 IP Filter.......................................................................................................................................................... 62
5.4.2.6 SMTP (Email) ................................................................................................................................................ 63
5.4.2.7 UPnP ............................................................................................................................................................. 64
5.4.2.8 SNMP ............................................................................................................................................................ 65
5.4.2.10 Multicast..................................................................................................................................................... 66
5.4.2.11 802.1x ......................................................................................................................................................... 66
5.4.2.12 QoS ............................................................................................................................................................. 66
5.4.3 Event.................................................................................................................................................................... 67
5.4.3.1 Video Detection............................................................................................................................................ 67
5.4.3.2 Audio Detection............................................................................................................................................ 70
5.4.3.3 Alarm ............................................................................................................................................................ 72
5.4.3.4 Abnormality.................................................................................................................................................. 73
5.4.4 Storage ................................................................................................................................................................ 76
5.4.4.1 Schedule ....................................................................................................................................................... 76
5.4.4.2 Destination ................................................................................................................................................... 79
5.4.4.3 Record Control.............................................................................................................................................. 81
5.4.5 System ................................................................................................................................................................. 82
5.4.5.1 General ......................................................................................................................................................... 82
5.4.5.2 Manage Users............................................................................................................................................... 83
5.4.5.3 Restore Factory Settings............................................................................................................................... 84
5.4.5.4 Import/Export............................................................................................................................................... 85
5.4.5.5 Auto Maintain............................................................................................................................................... 85
5.4.5.6 Upgrade ........................................................................................................................................................ 85
5.4.6 Information.......................................................................................................................................................... 86
5.4.6.1 Version.......................................................................................................................................................... 86
5.4.6.2 Log ................................................................................................................................................................ 86

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5.4.6.3 Online Users ................................................................................................................................................. 87
5.5 Alarm .......................................................................................................................................................................... 87
5.6 Logout......................................................................................................................................................................... 88
6. FAQs/Troubleshooting ..................................................................................................................................................... 88
Glossary of Terms................................................................................................................................................................. 92
FCC Statement...................................................................................................................................................................... 94
Appendix A: Toxic or Hazardous Materials or Elements ...................................................................................................... 95

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Welcome
Thank you for purchasing an Amcrest Outdoor PTZ camera!
This user manual is designed to be a reference tool for the installation and operation of your IP camera.
Here you can find information about the camera’s features and functions, as well as information to aid in
troubleshooting.
Many of the setup and installation sections below have corresponding videos on YouTube
To access the setup videos, please go to http://amcrest.com/videos
For access to the quick start guide and other support information, go to http://amcrest.com/support To
contact Amcrest support, please do one of the following:
•Visit http://amcrest.com/contacts and use the email form
•Call Amcrest Support using one of the following numbers Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: [phone]
Canada: 437-888-0177
UK: 203-769-2757
•Email Amcrest Customer Support sup[email protected]
Important Security Warning
In order to keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the
steps below:
•Always make sure that your camera has the latest firmware as listed on
www.amcrest.com/firmware
•Never use the default password for your camera. Always ensure that your
password is at least 8-10 characters long and contains a combination of lowercase
characters, uppercase characters as well as numbers.
•

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Important Safeguards and Warnings
1．Electrical Safety
All installation and operation should conform to your local electrical safety codes.
The product must be grounded to reduce the risk of electric shock.
We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.
2．Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and
installation of the device.
3．Installation
Handle the device with care.
Do not apply power to the camera before completing installation.
Do not place objects on top of the camera.
4．Repair Professionals
All the examination and repair work should be done by qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or user-attempted repair.
5．Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials, explosive
substances, etc.
This product should be transported, stored, and used only in the specified environments as stated above. Do
not aim the camera at a strong light source, as it may cause overexposure of the picture, and may affect the
longevity of the camera’s sensors.
Ensure that the camera is in a well-ventilated area to prevent overheating.
6. Operation and Maintenance
Do not touch the camera sensor or lens directly.
To clean dust or dirt off of the lens, use an air blower or a microfiber cloth.
7. Accessories
Be sure to use only the accessories recommended by manufacturer.
Before installation, please open the package and check to ensure that all of the components are present.
Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package.
1 Features and Specifications
1.1 Overview
The Amcrest Outdoor PTZ camera is an excellent tool for digital surveillance that can be useful to a wide variety of
users. The camera connects to any router and uses an internet connection to allow the user to access all of its
functionality from many internet connected devices. It’s easy to use and can be set up in a relatively small amount
of time. It has various functions such as recording, playback, and monitoring functionality and it synchronizes
audio and video by default.

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This Outdoor PTZ camera adopts a high-quality design to achieve high levels of reliability and security. It can be
configured to work locally, as well as remotely over the internet. The camera works using a POE connection and
interfaces with most networks through the POE port of your router.
1.2 Features
The Amcrest Outdoor PTZ camera has the following features:
•Network Access
The Outdoor PTZ camera connects to a wide variety of routers in order to connect to the internet, using a
wired PoE connection. Once setup, the camera can be accessed remotely from a wide variety of internet
connected devices, including PCs, iPhones, iPads, Android tablets, and Android phones.
•Cloud Storage Functionality
The Outdoor PTZ camera is able to record video and audio streams to the Amcrest Cloud service in order
to enable long-term storage for recordings. Amcrest Cloud also allows the user to easily find and
download recorded video for playback from any internet connected PC or Mac computer.
•Advanced Playback Function
This device supports real-time recording and supports searching through recorded footage, fast forward
playback, and downloading of videos and screenshots. The Outdoor PTZ camera can also playback in slow
motion, backwards, and frame by frame as needed. When recording, the Outdoor PTZ network camera
shows a date/time overlay to ensure accurate viewing of events when they occurred. Lastly, the Outdoor
PTZ camera can support video enlargement of certain zones within a stream.
•Advanced Network Protocol Support
The Outdoor PTZ camera is UPnP compatible, and also includes functionality for use with PPPoE, DDNS,
and other protocols in order to allow remote and local connection with a large variety of network
hardware.
Note: There may be slight differences in functionality due to the existence of different product series.
2 Device Overview
The diagram below shows the camera’s rear panel.

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The images below show the microSD card slot for the camera. The microSD card slot can be found on the board
behind the reset switch:
3 Connection & Installation
This section provides information about the connection and installation of the Amcrest Outdoor PTZ camera.

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3.1 Connection Guide
The camera initially should be connected via the following method:
The camera uses a POE cable for internet access, as well as to power the camera.
3.2 Installation Guide
The camera has a standard camera tripod screw hole (1/4-20 UNC thread) for use in mounting the camera onto a
stable surface.
Note:Prior to installation ensure that the installation environment can support at least 3 times the weight of the
camera.
When accessing your camera, you will notice a few additional wiring connections associated with the device. These
connections contain a power connection and ground, an Ethernet connection, audio wires, and alarm wiring.
POWER - This connection is optional for this device since the device will draw power via an Ethernet cable (PoE)
however, the option is there. The camera will require a basic 12V DC power adapter. This wire also has a optional
grounding (EARTH) wire for additional grounding of the unit.
Ethernet Connection - This connection is used to transmit data and transmit PoE power to the unit. The unit is PoE +
(802.3at) compatible.
AUDIO - This connection provides two-way audio to the unit. The red wire is for AUDIO OUT, the white wire is for AUDIO
IN, and the black wire is there to ground the audio.
ALARM - This connection provides alarm in and alarm out features to an external alarm or security system. The basic
overview of these wires are as follows:
Blue
Alarm OUT1
Green
Alarm COM1 (Communication Port)
Yellow & Green
Alarm Ground
Red
Alarm IN1
Brown
Alarm IN2

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4 Camera Access Setup
This section of the guide will provide the user with information on how to setup access to the camera through any
of the following methods.
4.1 Default Username and Password
To login to the system for the first time, use one of the following default username/password combinations. Once
you’ve successfully logged in, it is highly recommended to change the password for security reasons.
Username: admin
Password: admin
Note: Logging in for the first time will prompt the user to change the password to the admin account.

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4.2 Camera setup methods
To make your experience with the Amcrest PoE camera easy and simple, we've provided multiple ways to set up,
view, and operate your camera depending on your needs. Please follow the instructions on this page to set up
your camera in the way that works best for you.
4.2.1 Setting up your camera for the first time
If setting up your camera for the first time, please follow the instructions as outlined in section 4.3.1. Using the
Amcrest View app on your smartphone or tablet, you can view your camera live from anywhere, and access
features such as pan/tilt/zoom, recording, taking snapshots, two-way audio, and more.
4.2.2 Accessing your camera using multiple mobile devices
If you followed the app setup instructions in section 4.3.1 to initially set up your camera and would like to add the
camera to another smartphone or tablet, follow the instructions as outlined on section 4.3.3 using your other
devices.
4.2.3 Configuring advanced settings on your camera
If you would like to configure your camera to enable advanced features such as motion detection, e-mail alerts,
FTP, image adjustments, scheduling, and more, please follow the instructions as outlined on section 4.4 (Desktop
access setup).
4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback
Amcrest Cloud is our optional cloud storage and playback service which allows you to access recorded footage
from any device. We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined
on section 4.5 (Amcrest Cloud setup) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
4.2.5 Using plug-and-play for remote web access
AmcrestView.com is a web portal that allows you to view your cameras and recordings quickly and easily from
anywhere in the world using a web browser. Use AmcrestView.com if you need to simply check-in at a moment's
notice. If you would like to use AmcrestView.com, please follow the instructions outlined on section 4.7 (Remote
web access setup).
4.3 Amcrest View App Setup
Amcrest PoE cameras enable access through the use of the Amcrest View app on either iOS or Android mobile
operating systems. There are two versions of the app, Amcrest View Lite, and Amcrest View Pro. Amcrest View

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(Lite or Pro) on the App Store or Play Store. The Pro version contains features such as push notifications, sharing
video and image files, exporting video in MP4 format, and exporting image files to your phone. The Amcrest Pro
version of the app is now free to download from the Play Store and App Store.
For purposes of this guide, we will use iOS, though both apps have the same interface. The App Interface may
differ slightly from the screenshots below as updates are released. Below, you'll find instructions on how to set up
your camera, as well as instructions on how to configure different settings on your camera such as motion
detection and email alerts. Every major app setup method will be covered in the following sections.
4.3.1 P2P Setup
The P2P Setup method is the method that should always be used to add a camera to your Amcrest View app on a
tablet or smartphone.
Note: Before following the steps below, make sure you have an Ethernet cable connected to your camera’s
Ethernet/PoE port on one end, and connected to an Ethernet/PoE port on a router or switch on the other end.
1. Download the Amcrest View Pro app from the App Store or Play Store, then open the app.

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2. From the home screen, tap the icon in the top right
corner to open the Device List.
3. Tap the Add Device button.
4. Tap PoE Camera.
5. Tap P2P Setup.

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Note: Move the
camera or the
phone to ensure
that the entire QR
code is visible and
focused in the
frame. In case the
QR code cannot be
scanned, please tap
Enter S/N
Manually to enter
in the camera’s
serial number.
6. Scan the QR code from the sticker on your camera.
7. Double check to ensure that your S/N (Serial
Number) is entered correctly, then tap Next.
Note: The default
username is admin
and the default
password is admin.

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8. Give your camera a name, then enter in the
camera’s username and password. Once you’ve
filled out all of the fields, tap Next.
9. Your camera is now ready to go! Tap the Start Live
Preview button to get started!
4.3.2 App walkthrough
Once you've set up your camera, the app will present you with a popup
that offers a walkthrough of different features. Tap “Yes” on this popup
to begin a tour of all of the icons located on the Live View screen. In the
future, you can always access the walkthrough again by opening the
Menu, tapping Help, then tapping Wizard.
4.3.3 Motion detection setup
Setting up motion detection for the Outdoor PTZ camera through the Amcrest View app will allow you to choose
how your camera will react to and record motion. This is the best way to record events that are particularly of
interest without needing to waste storage space by constantly recording. However, you can have motion detection
set up along with 24/7 recording. The motion recordings will overlap the regular recordings and classify each
motion-triggered recording as a motion event for your convenience when searching.
There are a lot of customization options for motion detection that can be configured directly through the app. This
gives you complete control over how to make motion detection work the way you want it to.
Here is a list of all the advanced configuration options for motion detection:
•Schedule: Modify motion detection recording timings.
•Anti-Dither: Set how long motion detection can still be triggered after motion stops.
•Sensitivity: Select motion detection sensitivity.
•Region Setting: Specify motion detecting regions of the screen.
•Record: Toggle this switch to start recording when motion is detected.

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•Delay: Set how long motion detection recording will continue after a motion event.
•Alarm Out: Configure alarm system integration.
•Snapshot: Toggle this switch to take snapshot when motion is detected.
Follow the steps below to setup motion detection on your camera.
1.
From the home screen, tap the icon in the
top left corner to open the main menu.
2.
Tap Configuration Center to open the
Configuration Center.

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3.
Tap Motion Detect to open the motion
detection settings menu.
4.
Select the camera that you want to modify
motion detection settings for.

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5.
By default, motion detection is enabled. To
configure advanced settings, tap the toggle
switch in the Advanced Config row.
6.
From this screen, you can modify the settings
to fine tune how you use motion detection.
4.3.4 Push notifications setup
Push notifications are an incredibly useful way to get instantly notified of motion events when you’re on the go.
This is a very convenient way to stay connected without having to constantly monitor your live feeds. It allows you
to immediately tune into what’s happening, when it’s happening.
There are several options for configuring exactly how you receive these notifications or “alerts” through your
smartphone as well as options for what type of events trigger a notification.
Note: This feature is only available on the Amcrest View Pro version of the app, which is free to download.
Here is a list of the configuration options for push notifications:
•Push Type: Modify what type of push notifications are displayed.
•Motion Detect: Enable push notifications for motion detection alerts.
•Cam Masking: Enable push notifications for cam masking alerts.
•Local Alarm: Enable push notifications for local alarm alerts.
•HDD Alarm: Enable push notifications for low hard drive capacity alerts.

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1.
From the home screen, tap the icon in the
top left corner to open the main menu.
2.
Tap Push Notifications to open the Push
Notifications settings menu.
3. Tap Configuration to open the push
notifications settings menu. Tap Event List to
see a history of past push notifications.
4. Select the camera that you want to modify
push notification settings for.