Amcrest IP2M-850EB User manual

Amcrest IP2M-850EW / IP2M-850EB
2MP Outdoor POE PTZ Speed Dome Camera
User Manual
Version: 1.0.3
Revised December 20th, 2018

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Contents
Welcome........................................................................................................................................................................3
Important Security Warning ..........................................................................................................................................3
Important Safeguards and Warnings.............................................................................................................................3
1. Features and Specifications ......................................................................................................................................4
1.1 Overview..................................................................................................................................................................4
1.2 Features...................................................................................................................................................................4
2. Device Overview ........................................................................................................................................................5
3. Connection & Installation ..........................................................................................................................................5
3.1 Connection Guide ....................................................................................................................................................6
3.2. Installation Guide....................................................................................................................................................6
3.3 MicroSD card Installation ........................................................................................................................................6
3.4 Physical Installation Guide.......................................................................................................................................7
4. Camera Access Setup.................................................................................................................................................9
4.1 Default Username and Password ............................................................................................................................9
4.2 How to Setup the Camera .......................................................................................................................................9
4.3 App Setup ..............................................................................................................................................................10
4.4 Desktop Access Setup............................................................................................................................................15
4.5 Amcrest Cloud Desktop Setup ...............................................................................................................................16
4.6 Web Access Setup (AmcrestView.com) .................................................................................................................16
4.7 Remote Web Access Setup ....................................................................................................................................25
5. Web Operation and Interface..................................................................................................................................27
5.1. Live........................................................................................................................................................................28
5.2 PTZ .........................................................................................................................................................................30
5.3 Playback.................................................................................................................................................................32
5.4. Cloud Storage .......................................................................................................................................................33
5.5. Setup.....................................................................................................................................................................34
5.5.2 Video...................................................................................................................................................................40
5.5.3. Audio..................................................................................................................................................................45
5.6. Network ................................................................................................................................................................46
5.6.4. DDNS..................................................................................................................................................................50
5.7. PTZ ........................................................................................................................................................................56
5.8. Event.....................................................................................................................................................................58
5.9. Storage..................................................................................................................................................................67
5.9.2 Destination .........................................................................................................................................................69
5.10. System ................................................................................................................................................................72
5.11. Information.........................................................................................................................................................77
5.5 Alarm .....................................................................................................................................................................79
5.6 Logout....................................................................................................................................................................80
6. FAQs/Troubleshooting.............................................................................................................................................81
Glossary of Terms ........................................................................................................................................................82
FCC Statement .............................................................................................................................................................84
IC Warning Statement .................................................................................................................................................84
Appendix A: Toxic or Hazardous Materials or Elements..............................................................................................85

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Welcome
Thank you for purchasing an Amcrest Speed Dome PTZ camera!
This user manual is designed to be a reference tool for the installation and operation of your IP camera.
Here you can find information about the camera’s features and functions, as well as information to aid in
troubleshooting.
Many of the setup and installation sections below have corresponding videos on YouTube.
To access the setup videos, please go to http://amcrest.com/videos
For access to the quick start guide and other support information, go to http://amcrest.com/support
To contact Amcrest support, please do one of the following:
Visit http://amcrest.com/contacts and use the email form.
Call Amcrest Support using one of the following numbers:
Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: [phone]
Canada: 437-888-0177
UK: 203-769-2757
Email Amcrest Customer Support supp[email protected]
Important Security Warning
To keep your Amcrest camera secure and prevent unauthorized access, please make
sure to follow the steps below:
•Always make sure that your camera has the latest firmware as listed on
www.amcrest.com/firmware
•Never use the default password for your camera. Always ensure that your
password is at least 8-10 characters long and contains a combination of lowercase
characters, uppercase characters as well as numbers.
Important Safeguards and Warnings
1．Electrical Safety
All installation and operation should conform to your local electrical safety codes.
The product must be grounded to reduce the risk of electric shock. We assume no liability or responsibility for
any fires or electrical shock caused by improper handling or installation.
2．Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and
installation of the device.
3．Installation
Handle the device with care. Do not apply power to the camera before completing installation. Do not place
objects on top of the camera.
4．Repair Professionals

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All the examination and repair work should be done by qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or user-attempted repair.
5．Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials, explosive
substances, etc.
This product should be transported, stored, and used only in the specified environments as stated above. Do not
aim the camera at a strong light source, as it may cause overexposure of the picture, and may affect the longevity
of the camera’s sensors.
Ensure that the camera is in a well-ventilated area to prevent overheating.
6. Operation and Maintenance
Do not touch the camera sensor or lens directly.
To clean dust or dirt off the lens, use an air blower or a microfiber cloth.
7. Accessories
Be sure to use only the accessories recommended by manufacturer. Before installation, please open the package
and check to ensure that all the components are present.
Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package.
1. Features and Specifications
1.1 Overview
The Amcrest Outdoor Speed Dome PTZ camera is an excellent tool for digital surveillance that can be useful to a
wide variety of users. The camera connects to any router and uses an internet connection to allow the user to
access all of its functionality from many internet connected devices. It’s easy to use and can be set up in a
relatively small amount of time. It has various functions such as recording, playback, and monitoring functionality
and it synchronizes audio and video by default.
This Outdoor Speed Dome PTZ camera adopts a high-quality design to achieve high levels of reliability and security.
It can be configured to work locally, as well as remotely over the internet.
1.2 Features
The Amcrest Outdoor Speed Dome PTZ camera has the following features:
Network Access
The Outdoor Speed Dome PTZ camera connects to a wide variety of routers to connect to the internet, using a
wired PoE connection. Once setup, the camera can be accessed remotely from a wide variety of internet
connected devices, including PCs, iPhones, iPads, Android tablets, and Android phones.
Cloud Storage Functionality
The Outdoor Speed Dome PTZ camera can record video and audio streams to the Amcrest Cloud service to enable
long-term storage for recordings. Amcrest Cloud also allows the user to easily find and download recorded video
for playback from any internet connected PC or Mac computer.
Advanced Playback Function
This device supports real-time recording and supports searching through recorded footage, fast forward playback,
and downloading of videos and screenshots. The Outdoor Speed Dome PTZ camera can also playback in slow
motion, backwards, and frame by frame as needed. When recording, the Outdoor Speed Dome PTZ network
camera shows a date/time overlay to ensure accurate viewing of events when they occurred. Lastly, the Outdoor
PTZ camera can support video enlargement of certain zones within a stream.

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Advanced Network Protocol Support
The Outdoor Speed Dome PTZ camera is UPnP compatible, and includes functionality for use with PPPoE, DDNS,
and other protocols to allow remote and local connection with a large variety of network hardware. Note: There
may be slight differences in functionality due to the existence of different product series.
2. Device Overview
The diagram below shows the camera’s rear panel.
The images below show the microSD card slot for the camera. The microSD card slot can be found on the board
behind the reset switch:
3. Connection & Installation
This section provides information about the connection and installation of the Amcrest Outdoor PTZ camera.
Note: This is a POE+ device and requires a POE+ compatible router/switch to function.

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3.1 Connection Guide
The camera initially should be connected via the following method:
3.2. Installation Guide
Important Notice: Prior to installation ensure that the installation environment can support at least 3 times the
weight of the camera.
When accessing your camera, you will notice a few additional wiring connections associated with the device. These
connections contain a power connection and ground, an Ethernet connection, audio wires, and alarm wiring.
POWER - This connection is optional for this device since the device will draw power via an Ethernet cable (PoE)
however, the option is there. The camera will require a basic 12V DC power adapter. This wire also has a optional
grounding (EARTH) wire for additional grounding of the unit.
Ethernet Connection - This connection is used to transmit data and transmit PoE power to the unit. The unit is PoE
+(802.3af) compatible.
AUDIO - This connection provides two-way audio to the unit. The red wire is for AUDIO OUT, the white wire is for
AUDIO IN, and the black wire is there to ground the audio.
ALARM -This connection provides alarm in and alarm out features to an external alarm or security system. The
basic overview of these wires are as follows:
Blue
Alarm OUT1
Green
Alarm COM1 (Communication
Port)
Yellow & Green
Alarm Ground
Red
Alarm IN1
Brown
Alarm IN2
3.3 MicroSD card Installation
To install a microSD card into your camera, please refer to the step by step guide below.
Note: Please refer to section 2, Device Overview, for more details on how to access the microSD card slot.
1. Locate the microSD card slot can be found on the board behind the reset switch.
2. Slide the microSD card into the SD card slot, gold pins down.

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3. Gently press the card into place within the slot to click and lock the microSD card into place.
3.4 Physical Installation Guide
This installation guide will highlight how to properly install and mount your camera in several different
environments. These environments included; wood, masonry (brick /block walls), and cement. Prior to installation,
please ensure that the installation environment can support at least three times the weight of the camera and the
installation bracket.
Note: There are 3 carabiners included with the camera. These carabiners will be used to provide additional support
to the camera after installation. To install, link one carabiner to the mounting bracket then link the third carabiner
to the camera.
The camera will come with proper installation materials such as screws and anchors already, however, if
replacements are needed a 9/16 lag bolt, masonry anchor, cement anchor will be required.
Please ensure the following tools are available and ready for use:
oPower Drill/impact Drill
o9/16 Drill Bit (Masonry)
o9/16 Hex Head Drill Bit
oMarker or Sharpie
oHammer/Impact
oSafety Glasses
o3/16 Allen wrench
o1” Paddle Bit (In-wall Installation)
Note: In-wall installation is when the cables run hidden inside the ceiling or wall.
3.4.1 Wood Installation
1. Using a 3/16 Allen wrench, remove the three security screws from the mounting bracket of the camera to
remove the unit from its base.
2. Using the mounting bracket, mark holes in the appropriate areas you would like to mount the camera.
3. Remove the mounting bracket and using a 1” paddle bit, drill a hole into the center of the surface area.

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4. Run the camera wiring through the mounting bracket and to the applied 1” hole created for in-wall installation.
5. Using a 9/16 drill bit, drill additional holes into each marked area to insert the appropriate lag bolt screws.
6. Align the mounting bracket to the drilled holes and place a 5/16 lag bolt into the mounting bracket holes.
7. Using a 9/16 Hex Head drill bit, drill the lag bolts into the applied holes to secure the camera to the surface
area.
8. Secure the camera back to the mounting bracket with the three provided bolts using a 3/16 Allen wrench.
3.4.2 Masonry Installation (Brick/Block)
1. Using a 3/16 Allen wrench, remove the three security screws from the mounting bracket of the camera to
remove the unit from its base.
2. Using the mounting bracket, mark holes in the appropriate areas you would like to mount the camera.
3. Remove the mounting bracket and using a 1” masonry paddle bit, drill a hole into the center of the surface area.
4. Run the camera wiring through the mounting bracket and to the applied 1” hole created for in-wall installation.
5. Using a 9/16 masonry bit, drill a hole into each marked area to insert the appropriate sleeve anchors.
6. Align the mounting bracket to the drilled holes and place the 9/16 sleeve anchors to the mounting bracket.
7. Using a hammer, drive the sleeve anchors into the hole, the tightening torque applied should be roughly 8ft lbs.
for each anchor.
8. Tighten the anchors down to secure and lock the sleeve anchors into the surface area. This should only require
about two to three turns to secure each sleeve anchor into place.
9. Secure the camera back to the mounting bracket with the three provided bolts using a 3/16 Allen wrench.
Note: For a more detailed representation of the process, please refer to figure 3.4.2 below:
Figure 3.4.2
3.4.3 Cement Installation
1. Using a 3/16 Allen wrench, remove the three security screws from the mounting bracket to remove the unit
from its base.
2. Using the mounting bracket, mark holes in the appropriate areas you would like to mount the camera.
3. Remove the mounting bracket and using a 1” drill bit, drill a hole into the center of the surface area.
4. Run the camera wiring through the mounting bracket and to the applied 1” hole created for in-wall installation.
5. Using a 9/16 drill bit, drill a hole into each marked area to insert the appropriate concrete anchor screw into the
hole.

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6. Align the mounting bracket to the drilled holes and place the 9/16 concrete anchor screw to the mounting
bracket.
7. Using an impact or manual wrench, drive the concrete anchors into the appropriate hole to secure the bracket
to the surface area.
8. Secure the camera back to the mounting bracket with the three provided bolts using a 3/16 Allen wrench.
Note: For a more detailed representation of the process, please refer to figure 3.4.3 below:
Figure 3.4.3
4. Camera Access Setup
This section of the guide will provide the user with information on how to setup access to the camera through any
of the following methods.
4.1 Default Username and Password
To login to the system for the first time, use one of the following default username/password combinations. Once
you’ve successfully logged in, it is highly recommended to change the password for security reasons.
Username: admin
Password: admin
Note: Logging in for the first time will prompt the user to change the password to the admin account.
4.2 How to Setup the Camera
To make your experience with your Amcrest camera easy and simple, we've provided multiple ways to set up,
view, and operate your camera depending on your needs. Please follow the instructions on this page to set up your
camera in the way that works best for you.
4.2.1 Setting up Your Camera for the First Time
If you are setting up your camera for the first time, or you are setting up your camera for mobile viewing, please
follow the instructions as outlined on section 4.3. Using the Amcrest Cloud app or Amcrest View app on your

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smartphone or tablet, you can view your camera live from anywhere, and access features such as taking snapshots,
creating recordings, and more.
4.2.1 For Configuring Advanced Settings on Your Camera
If you would like to configure your camera to enable advanced features such as motion direction, e-mail alerts,
FTP, image adjustments, scheduling and more, please follow the instructions as outlined on section 4.4 (Desktop
Access).
4.2.3 For Cloud Storage and Playback
Amcrest Cloud is our optional cloud storage and playback service which allows you to access recorded footage
from any device. We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined
on section 4.5 (Cloud Access) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
4.2.4 For Quick Web Access to Your Cameras
AmcrestView.com is a web portal that allows you to view your cameras and recordings quickly and easily from
anywhere in the world using a web browser. Use AmcrestView.com if you need to simply check-in at a moment's
notice. If you would like to use AmcrestView.com, please follow the instructions outlined on section 4.6 (Web
Access).
4.3 App Setup
Amcrest cameras can be used on your mobile device using the following apps:
•Amcrest Cloud
•Amcrest View Pro
Both apps are free and available in the App Store and Google Play store. Please note, each app requires an iOS 6.0
or later version. Android will require a 3.0 or later version OS to run these apps.
For purposes of this guide, we will use iOS, though both apps. The App Interface may differ slightly from the
screenshots below as updates are released. Below, you'll find instructions on how to set up your camera up on the
Amcrest cloud app as well as the Amcrest View Pro app.
4.3.1. Amcrest Cloud App Setup
Amcrest Cloud allows you to access your device from anywhere in the world. Please note, you will need an Amcrest
Cloud account to proceed with Amcrest Cloud app setup. You can register for a cloud account in the Amcrest Cloud
app or from the Amcrest Cloud website at amcrestcloud.com
•Please make sure your camera is plugged into a power source and your Ethernet cable is connected
from the camera to your router.
•Make sure your camera and mobile device are on the same network during setup.
•To ensure the camera connects to the cloud, a reboot of your camera is recommended.
To add your camera onto the Amcrest Cloud app, follow these steps:
1. Download and open the Amcrest Cloud app from the App Store or Play Store.
Note: Connect your mobile device to the same network that your camera is on.

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2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration.
3. Tap on Add Camera
4. Give your camera a name (Ex. Garage, Living Room,
Kitchen, etc.) and tap Next to continue.
5. Scan the QR code on the back/side/bottom of
the camera or manually enter the camera’s serial
number into the Enter camera S/N (serial number)
field. Press Next to continue.
6. If you are adding a new camera that does not have
a set password the app will automatically detect that
a new camera is being added. Tap OK to proceed.

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7. Set a new password for your camera. The password
must be between 8 to 32 characters long and contain
only letters and numbers. When you have finished
setting the password for your camera, enter the
password again in the Confirm Camera Password
section. Tap Next to continue.
8. Confirm and adjust any needed settings for your
camera. When all settings have been confirmed, tap
Finish.
For more information about the Amcrest Cloud app and its features, visit amcrest.com/support
4.3.2. Amcrest View Pro Setup
To add your PoE camera to the Amcrest View Pro app follow these steps:
•Make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to
your router.
•Make sure your camera and mobile device are on the same network during setup.
1. Download and open the Amcrest View Pro app from the App Store or Play Store.

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2. Open the app and tap on the + symbol in the middle
of the screen to begin adding your PoE device.
3. Tap on Add Device to add a new device to your app.
4. Tap on PoE Camera
5. Next, select a connection type. Since we will be
setting up a basic P2P connection with the device, tap
on "P2P Connection" to continue.

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6. Scan the QR code on the back/side/bottom of
the camera or manually enter the camera’s serial
number into the Enter camera S/N (serial number)
field. Press Next to continue.
7. Give the camera a name (e.g. Garage, Kitchen,
Living Room, etc.) and provide the username and
password for your camera. The default username and
will be admin. Tap Start Live View to continue.
Note: You can tap on the icon to verify the
password.
Note: Android users, tap on Scan QR Code to access the QR code reader.
8. The app will prompt you to change the password.
Enter a password between 8 and 32 characters and
confirm the password. Press OK to continue.
9. Your camera is now set up and ready for use on the
Amcrest View Pro app. For more information about
Amcrest View Pro and its functionalities visit
amcrest.com/support
For more information about Amcrest View Pro and its functionalities visit amcrest.com/support

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4.4 Desktop Access Setup
Access your camera and all its features and settings on your local network using Internet Explorer, Firefox, or Safari
on Windows or Mac.
This method of accessing the camera’s interface is necessary to setup remote access. Ensure that the following
items are completed:
Note: Make sure the camera and the PC are on the same network before proceeding.
Use one of the following web browsers: Safari, Internet Explorer, or Google Chrome extension.
To easily connect to the camera’s interface, install and run the Amcrest IP Config tool. You can download the IP
Config software from www.amcrest.com under the “Support” tab, Apps & Software. The IP Config tool’s interface
looks like the below image:
After launching the IP Config tool, click the Refresh button to bring up the cameras on the network.
Double click the camera’s line item to login and connect to the camera. Once logged in, click the icon to open
the camera’s interface in a web browser.
Log in to the camera using your login credentials (default username and password are both “admin”). If this is your
first-time logging into the camera, you will be prompted to change your password. Please select a password that is
at least 8 characters long, and one that uses a combination of uppercase letters, lowercase letters, and numbers.
When opening the camera’s interface, the browser may prompt you to install a plugin. The plugins are necessary
for using the camera’s interface. Click install to download the plugin, and then click on the plugin installation file to

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install the plugin. If the browser prompts you to allow the plugin to work on the computer, hit Allow to ensure the
plugin can run successfully.
The camera is now successfully set up for live viewing!
For quick and easy remote access on your PC or Mac, please use amcrestcloud.com (section 4.5) or
amcrestview.com (section 4.6).
To setup advanced remote access via UPnP/DDNS or Port Forwarding see section 4.7.1 and 4.7.2.
For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-7538. Step by step
video tutorials available at http://www.amcrest.com/videos
4.5 Amcrest Cloud Desktop Setup
Amcrest cameras can sync with Amcrest Cloud; a service that stores recorded video streams to enable long-term
storage. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any
internet connected PC or Mac computer.
For more information on how to setup your camera on Amcrest Cloud on the web, visit
amcrest.com/cloudwebsetup or follow the steps provided below:
1. Connect the camera to power and wait 30 seconds for the camera to start-up and initialize.
2. Using a web browser on your PC or Mac, visit www.amcrest.com/cloud and register for a cloud account. Once
registered, click the “Add Camera” button. Select “Amcrest”, give the camera a name, and enter the camera’s SN
(located on the bottom of the camera), then click “Next”.
3. On the settings page, you can adjust optional preferences for your camera. Once settings have been adjusted, click
“Finish”. Your camera is now successfully set up for cloud access and storage.
4. View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the
Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from
anywhere. For more information visit amcrest.com/support
For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-7538. Step by step
video tutorials available at http://www.amcrest.com/videos
4.6 Web Access Setup (AmcrestView.com)
You can access your camera through a computer using the P2P web portal AmcrestView.com for quick plug and
play access. It uses the same technology as the Amcrest View mobile app and is an easy, non-technical setup
method.
There are 2 methods of accessing your camera using AmcrestView.com: the user method (registering an account
for login), and the device method (instant direct access using the serial number).
Both methods require that the Amcrest browser plugin be installed for AmcrestView.com.
4.6.1 Installing the AmcrestView.com browser plugin
Open Internet Explorer, type ”www.amcrestview.com”into the search bar, and hit Enter. This will take you to the
login screen:

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Once you’re on the login page, you will see a message about installing the plugin below the login box. Click
Download Now:
This will take you to another page where you will need to click the Download Now button:
You will be prompted by the browser to install the plugin. Click Run:

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You may be prompted to verify this download. This software is not harmful to your computer and will not make
any unwanted changes. To verify, start by clicking View Downloads:
In the View Downloads page, right click the plugin, then click Run Anyway.
The plugin will close your browser sessions to install. Save any pages, then click Yes:
On the next prompt, it will say the install was successful and ask you to restart your browser. Click OK:

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You will be taken back to the login page and see another notification from your browser asking you to allow this
plugin on this web page. Click the small arrow next to Allow, then click Allow for all websites:
Another popup will appear asking you to allow this plugin. Mark the checkbox next to Do not show me the
warning for this program again, then click Allow:
Now the plugin has been installed successfully and you can continue to register for an account for camera access
through AmcrestView.com
4.6.2 User method
The user method requires that you first install the Amcrest browser plugin for AmcrestView.com. Then, you can
register for an account to set up your camera. 1. On the main login screen, www.amcrestview.com, click the
Register Now button:

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You will be taken to the registration form. Enter your Username, Password, then Confirm Password, type your
Email, enter the Verification Code, make sure the box is checked confirming you’ve read the ‘Amcrest Terms of
Service’, then click Create an Account:
You will see the Registration Successful message and a confirmation email will be sent to you: