Amcrest IP4M-1028EW User manual

Amcrest IP4M-1028EW / IP4M-1028EB
4MP ProHD Vandal Dome POE Camera
User Manual
Version 1.0.4
Revised October 16th, 2018

2
Contents
Welcome ...........................................................................................................................................................................3
Important Security Warning..............................................................................................................................................3
Important Safeguards and Warnings.................................................................................................................................3
1 Features and Specifications............................................................................................................................................5
1.1 Overview...................................................................................................................................................................5
1.2 Features ....................................................................................................................................................................5
2 Device Overview.............................................................................................................................................................6
3 Connection & Installation...............................................................................................................................................7
3.1 Connection Guide .....................................................................................................................................................7
3.2 Installation Guide......................................................................................................................................................7
3.3 MicroSD Card Installation Guide...............................................................................................................................8
3.4 Basic Wiring Overview ..............................................................................................................................................9
4 Camera Access Setup......................................................................................................................................................9
4.1 Default Username and Password ...........................................................................................................................10
4.2 How to Setup the Camera.......................................................................................................................................10
4.4 Desktop Access Setup.............................................................................................................................................19
4.5 Amcrest Cloud Desktop Setup ................................................................................................................................20
4.6 Web Access Setup (AmcrestView.com) ..................................................................................................................21
4.7 Remote Web Access Setup .....................................................................................................................................21
5 Operation and Interface ...............................................................................................................................................25
5.2 Playback..................................................................................................................................................................27
5.4 Setup.......................................................................................................................................................................29
5.5 Alarm ......................................................................................................................................................................77
6. FAQs/Troubleshooting ................................................................................................................................................78
Glossary of Terms............................................................................................................................................................81
FCC Statement.................................................................................................................................................................83
IC Warning Statement .....................................................................................................................................................84
Appendix A: Toxic or Hazardous Materials or Elements .................................................................................................84

3
Welcome
Thank you for purchasing an Amcrest camera!
Here you can find information about your camera’s features and functions, as well as
information to aid in troubleshooting.
Many of the setup and installation sections below have corresponding videos on YouTube
To access the setup videos, please go to http://amcrest.com/videos
For access to the quick start guide and other support information, go to
http://amcrest.com/support
To contact Amcrest support, please do one of the following:
•Visit http://amcrest.com/contacts and use the email form
•Call Amcrest Support using one of the following numbers Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: [phone]
Canada: 437-888-0177
UK: 203-769-2757
•Email Amcrest Customer Support supp[email protected]
Important Security Warning
To keep your Amcrest camera secure and prevent unauthorized access, please make sure to
follow the steps below:
•Always make sure that your camera has the latest firmware
as listed on www.amcrest.com/firmware
•Never use the default password for your camera. Always
ensure that your password is at least 810 characters long and
contains a combination of
lowercase characters, uppercase characters as well as numbers.
Important Safeguards and Warnings

4
1．Electrical Safety
All installation and operation should conform to your local electrical safety codes.
The product must be grounded to reduce the risk of electric shock.
We assume no liability or responsibility for any fires or electrical shock caused by improper
handling or installation.
2．Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation,
storage, and installation of the device.
3．Installation
Handle the device with care. Keep the device right side
up.
Do not apply power to the camera before completing
installation.
Do not place objects on top of the camera.
4．Repair Professionals
All the examination and repair work should be done by qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or user-attempted
repair.
5．Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable
materials, explosive substances, etc.
This product should be transported, stored, and used only in the specified environments as
stated above. Do not aim the camera at a strong light source, as it may cause overexposure of
the picture, and may affect the longevity of the camera’s sensors.
Ensure that the camera is in a well-ventilated area to prevent overheating.
6. Operation and Maintenance
Do not touch the camera sensor or lens directly.
To clean dust or dirt from the lens, use an air blower or a microfiber cloth.
7. Accessories
Be sure to use only the accessories recommended by manufacturer.
Before installation, please open the package and check to ensure that all the components are
present. Contact the retailer that you purchased from, or Amcrest directly if anything is
broken or missing in the package.

5
1 Features and Specifications
1.1 Overview
The Amcrest IP4M-1028E camera is an excellent digital surveillance product that can be useful
to a wide variety of users. The camera connects to any router and uses an internet connection
to allow the user to access all of its functionality from many internet connected devices. It’s
easy to use and can be set up in a relatively small amount of time. It has various functions
such as recording, playback, and monitoring functionality and it synchronizes audio and video
by default.
This IP4M-1028E camera adopts a high-quality design to achieve high levels of reliability and
security. It can be configured to work locally, as well as on a network. The IP4M-1028E camera
works using a POE connection and interfaces with most networks through the Ethernet port of
your router.
1.2 Features
The Amcrest IP4M-1028E camera has the following features:
•Network Access
The IP4M-1028E camera connects to a wide variety of routers to connect to the
internet. Once setup, the camera can be accessed remotely from a wide variety of
internet connected devices, including PCs, iPhones, iPads, Android tablets, and
Android phones.
•Cloud Storage Functionality
The IP4M-1028E camera can record video and audio streams to the Amcrest Cloud
service to enable long-term storage for recordings. Amcrest Cloud also allows the
user to easily find and download recorded video for playback from any internet
connected PC or Mac computer.
•Advanced Network Protocol Support
The IP4M-1028E camera is UPnP compatible, and includes functionality for use with
PPPoE, DDNS, and other protocols to allow remote and local connection with a large
variety of network hardware.
Note: There may be slight differences in functionality due to the existence of different product
series.

6
IMPORTANT: Due to specific hardware limitations within your camera it is important to note
that these devices will not be able to automatically pan/tilt or pivot in either the app or via the
web UI on a computer. For this reason, it is imperative to make sure to mount the cameras
properly and position them as efficiently as you can to the areas you wish to monitor. All
positioning actions to the camera will have to be performed manually.
2 Device Overview
The image below shows the structure of the camera:
The images below show the dimensions for the camera. The measurements are in millimeters (mm):
To access the reset button and to adjust the camera angle, use a Torx/Hex wrench to open the
camera assembly by removing the 3 screws.
For reference, a Torx/Hex screwdriver tip looks like this:

7
3 Connection & Installation
This section provides information about the connection and installation of the Amcrest IP4M-1028E
camera.
3.1 Connection Guide
The camera initially should be connected via the following method:
The IP4M-1028E uses a POE cable to enable connection to the camera via a PC, as well as to power
the camera.
3.2 Installation Guide
To install the camera on a ceiling or wall, please reference the below diagram as well as the steps:
Note: Prior to installation, please ensure that the installation environment can support at least 3x the
weight of the camera + bracket.
Note: Due to specific hardware limitations within your camera it is important to note that these
devices will not be able to automatically/remotely pan/tilt or pivot in either the app or via the
web UI on a computer. For this reason, it is imperative to make sure to mount the cameras

8
properly and position them as efficiently as you can to the areas you wish to monitor. All
positioning actions to the camera will have to be performed manually.
To install the camera onto a wall, follow the steps below:
1. Use a Torx/Hex wrench (included) to open the dome enclosure by unfastening the three
inner hex screws on enclosure.
2. Place the installation sticker on the wall or ceiling surface that you wish to mount your
camera.
3. Using the X’s on the installation sticker, drill 3 holes to allow for the insertion of the included
expansion bolts.
4. If the camera’s cable will be exiting through the wall or ceiling surface, please be sure to drill
an exit hole and pull the cable through.
5. If the camera’s cable will be exiting through the side of the camera, route the cable through
the U-shaped channel on the side of the enclosure.
6. Align the camera with the installation sticker, then line up the 3 screw holes in the camera
pedestal to the three plastic expansion bolts on the installation surface. Put the three
included screws through the camera then insert them into the expansion bolts firmly.
7. Adjust the camera in the position that you want it to be in, then reattach the dome body to
the base of the camera. Note: Range of lens: vertical (0°～+65°), horizontal (0°～+355°).
When adjusting the camera into position, please ensure that the camera’s enclosure does
not block the image or cause reflection of
IR light.
3.3 MicroSD Card Installation Guide
To Install a microSD card into your camera, please refer to the step by step guide below:
Note: You will need to access the camera’s motherboard to insert the microSD card.
1. Remove the lens cover for the camera with the supplied wrench tool to access the motherboard.
2. Locate the provided microSD card slot on the motherboard and slide the clasp back to open.
3. Place the microSD card, into the provided microSD card slot gold pins down and close the clasp.
4. Slide the clasp forward to secure the microSD card to the pins and secure the clasp.

9
3.4 Basic Wiring Overview
On your device you will notice a few additional wiring connections. These connections contain a power adapter
connection, an Ethernet connection, audio wires, and alarm wiring. This device comes equipped with audio
capabilities, the audio wiring is featured in the wire harness attached to this device. There are no built-in speakers
or microphones, all audio for this device will be provided using external third-party devices such as microphones
and speakers.
Power
This connection is optional for this device since the device will draw power via an Ethernet
cable (PoE) however, the option is there. The camera will require a basic 12V DC power
adapter. This wire also has an optional grounding (EARTH) wire for additional grounding of
the unit.
Ethernet Port
This connection is used to transmit data and transmit PoE power to the unit.
AUDIO IN
This connection allows for the connection of a single channel, external RCA microphone to be
utilized for this device. This can also be useful when setting up two-way audio for your
system.
AUDIO OUT
This connection allows for the utilization of a single channel, RCA speaker.
ALARM
This connection provides alarm in and alarm out features to an external alarm or security
system. The basic overview of these wires are as follows: 1Yellow: ALARM_IN1, 2Orange
ALARM_OUT1, 3Gray Alarm_GND (Ground)
4 Camera Access Setup
This section of the guide will provide the user with information on how to setup access to the
camera through any of the following methods.

10
4.1 Default Username and Password
To login to the system for the first time, use one of the following default username/password
combinations. Once you’ve successfully logged in, it is highly recommended to change the
password for security reasons.
Username: admin
Password: admin
Note: Logging in for the first time will prompt the user to change the password to the admin
account.
4.2 How to Setup the Camera
To make your experience with the Amcrest IP4M-1028E camera easy and simple, we've
provided multiple ways to set up, view, and operate your camera depending on your needs.
Please follow the instructions on this page to set up your camera in the way that works best
for you.
4.2.1 Setting up Your Camera for the First Time
If you are setting up your camera for the first time, or you are setting up your camera for
mobile viewing, please follow the instructions as outlined on section 4.3. Using the Amcrest
Cloud app or Amcrest View app on your smartphone or tablet, you can view your camera live
from anywhere, and access features such as taking snapshots, creating recordings, and more.
4.2.1 For Configuring Advanced Settings on Your Camera
If you would like to configure your camera to enable advanced features such as motion
direction, e-mail alerts, FTP, image adjustments, scheduling and more, please follow the
instructions as outlined on section 4.4 (Desktop Access).
4.2.3 For Cloud Storage and Playback
Amcrest Cloud is our optional cloud storage and playback service which allows you to access
recorded footage from any device. We offer 4 hours of free storage for your first camera.

11
Please follow the instructions as outlined on section 4.5 (Cloud Access) to sign up for our
Amcrest Cloud service and get 4 hours of free storage.
4.2.4 For Quick Web Access to Your Cameras
AmcrestView.com is a web portal that allows you to view your cameras and recordings quickly
and easily from anywhere in the world using a web browser. Use AmcrestView.com if you
need to simply check-in at a moment's notice. If you would like to use AmcrestView.com,
please follow the instructions outlined on section 4.6 (Web Access).
4.3 App Setup
Amcrest cameras can be used on your mobile device using the following apps:
•Amcrest Cloud
•Amcrest View Pro
Both apps are free and available in the App Store and Google Play store. Please note, each app requires an iOS 6.0 or
later version. Android will require a 3.0 or later version OS to run these apps.
For purposes of this guide, we will use iOS, though both apps. The App Interface may differ slightly from the
screenshots below as updates are released. Below, you'll find instructions on how to set up your camera up on the
Amcrest cloud app as well as the Amcrest View Pro app.
4.3.1. Amcrest Cloud App Setup
Amcrest Cloud allows you to access your device from anywhere in the world. Please note, you will need an Amcrest
Cloud account to proceed with Amcrest Cloud app setup. You can register for a cloud account in the Amcrest Cloud
app or from the Amcrest Cloud website at amcrestcloud.com
•Please make sure your camera is plugged into a power source and your Ethernet cable is connected from the
camera to your router.
•Make sure your camera and mobile device are on the same network during setup.
•To ensure the camera connects to the cloud, a reboot of your camera is recommended.
To add your camera onto the Amcrest Cloud app, follow these steps:
1. Download and open the Amcrest Cloud app from the App Store or Play Store

12
Note: Connect your mobile device to the same network that your camera is on.
3. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration.
4. Tap on Add Camera.
5. Give your camera a name (Ex. Garage, Living Room, Kitchen, etc.) and tap Next to continue.
6. Scan the QR code on the back/side/bottom of the camera or manually enter the camera’s serial number into
the Enter camera S/N (serial number) field. Press Next to continue.

13
7. If you are adding a new camera that does not have a set password the app will automatically detect that a new
camera is being added. Tap OK to proceed.
8. Set a new password for your camera. The password must be between 8 to 32 characters long and contain only
letters and numbers. When you have finished setting the password for your camera, enter the password again in the
Confirm Camera Password section. Tap Next to continue.

14
9. Confirm and adjust any needed settings for your camera. When all settings have been confirmed, tap Finish.
The camera has now been successfully added to your Amcrest Cloud account.

15
For more information about the Amcrest Cloud app and its features, visit amcrest.com/support
4.3.2. Amcrest View Pro Setup
To add your PoE camera to the Amcrest View Pro app follow these steps:
•Make sure your camera is plugged into a power source and your Ethernet cable is connected
from the camera to your router.
•Make sure your camera and mobile device are on the same network during setup.
1. Download and open the Amcrest View Pro app from the App Store or Play Store.
2. Open the app and tap on the + symbol in the middle of the screen to begin adding your PoE device.

16
3. Tap on Add Device to add a new device to your app.
4. Tap on PoE Camera.
5. Next, we will need to select a connection type. Since we will be setting up a basic P2P connection with the device,
tap on "P2P Connection" to continue.

17
6. Scan the QR code on the back/side/bottom of the camera or manually enter the camera’s serial
number into the Enter camera S/N (serial number) field. Press Next to continue.
Note: Android users, tap on Scan QR Code to access the QR code reader.
7. Give the camera a name (e.g. Garage, Kitchen, Living Room, etc.) and provide the username and password for
your camera. The default username and will be admin. Tap Start Live View to continue.

18
Note: You can tap on the icon to verify the password.
8. The app will prompt you to change the password. Enter a password between 8 and 32 characters and confirm the
password. Press OK to continue.
9. Your camera is now set up and ready for use on the Amcrest View Pro app.

19
For more information about Amcrest View Pro and its functionalities visit amcrest.com/support
4.4 Desktop Access Setup
Access your camera and all its features and settings on your local network using Internet
Explorer, Firefox, or Safari on Windows or Mac.
This method of accessing the camera’s interface is necessary to setup remote access. Ensure
that the following items are completed:
Note: Make sure the camera and the PC are on the same network before proceeding.
•Use one of the following web browsers: Safari, Internet Explorer, or Mozilla Firefox
(Google Chrome support in Development).
To easily connect to the camera’s interface, install and run the Amcrest IP Config tool.You can
download the IP Config software from www.amcrest.com under the “Support” tab, Apps &
Software. The IP Config tool’s interface looks like the below image:
After launching the IP Config tool, click the Refresh button to bring up the cameras on the
network.

20
Double click the camera’s line item to login and connect to the camera. Once logged in, click the
icon to open the camera’s interface in a web browser.
Log in to the camera using your login credentials (default username and password are both
“admin”). If this is your first-time logging into the camera, you will be prompted to change
your password. Please select a password that is at least 8 characters long, and one that uses a
combination of uppercase letters, lowercase letters, and numbers.
When opening the camera’s interface, the browser may prompt you to install a plugin. The
plugins are necessary for using the camera’s interface. Click install to download the plugin,
and then click on the plugin installation file to install the plugin. If the browser prompts you to
allow the plugin to work on the computer, hit Allow to ensure the plugin can run successfully.
The camera is now successfully set up for live viewing!
For quick and easy remote access on your PC or Mac, please use amcrestcloud.com (section
4.5) or amcrestview.com (section 4.6).
To setup advanced remote access via UPnP/DDNS or Port Forwarding see section 4.7.1 and
4.7.2.
For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-
212-7538. Step by step video tutorials available at http://www.amcrest.com/videos
4.5 Amcrest Cloud Desktop Setup
Amcrest cameras can sync with Amcrest Cloud; a service that stores recorded video streams
to enable long-term storage. Amcrest Cloud also allows the user to easily find and download
recorded video for playback from any internet connected PC or Mac computer.
For more information on how to setup your camera on Amcrest Cloud on the web, visit
amcrest.com/cloudwebsetup or follow the steps provided below:
1. Connect the camera to power and wait 30 seconds for the camera to start-up and
initialize.
2. Using a web browser on your PC or Mac, visit www.amcrest.com/cloud and register for a
cloud account. Once registered, click the “Add Camera” button. Select “Amcrest”, give
the camera a name, and enter the camera’s SN (located on the bottom of the camera),
then click “Next”.
3. On the settings page, you can adjust optional preferences for your camera. Once settings
have been adjusted, click “Finish”. Your camera is now successfully set up for cloud access
and storage.