Amer WAP223NC User manual

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QIG2012
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QuickInstall&
TroubleshootingGuide
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WAP223NCCloud‐Managed
WirelessNAccessPoint
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QIG2012
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PackageContents
‐1xWAP223NCIndooraccesspointpoweredbyCloudCommand™
‐1xwallandceilingmounts
‐1x24VPoEpoweradapter
‐1xpowercable
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AmerNetworksIntroduction
ThisinstallguideisfortheAmerNetworksWAP223NCCloud‐Managed
WirelessNAccessPoint(AP)poweredbyCloudCommand.
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Amer’scloud‐managedWi‐Fisolutioncombinesbusiness‐grade
functionalitydeliveredbytheCloudCommandsoftwareplatformwith
high‐performing,affordablehardwaretodeliveranunparalleled
networkingexperience.
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QIG2012
ProductOverview
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BreakthroughBusiness‐
GradeWi‐Fi
AmerNetworks’cloud‐managed
accesspoint(AP)poweredby
CloudCommandisabest‐in‐class
solutionthatprovidesbusiness‐
grademanagementfunctionality
toyourWi‐Finetworksby
deliveringeverythingneededto
deploy,configure,secureand
remotelyadministerthemoneor
multiplelocationsinrealtime.
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ExperiencetheBenefitsofCloudCommand
Designedspecificallytomeettheconnectivity,budgetaryandease‐of‐useneedsofthe
educationmarketaswellasbusinesses,theAmersolutionincludesindoor,outdoorand
extended‐rangeWi‐Fiproducts.ThisQuickInstallGuideisfortheWAP223NCIndooraccess
point.
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CloudCommand,acustomizableonline‐softwareplatformfromPowerCloud™Systems,
powerstheAmerNetworks'portfolio.TheCloudCommandplatformenablesnetworking
administratorstodeployandmanagenetworksthatdelivercoreenterprise‐levelfunctionality
forafractionoftraditionalenterprisecosts.
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UnbeatableCombinationofFeatures&Affordability
Enterprise‐levelfeaturesdeliveredbyAmerinclude(SeeAppendix3forfulllist):
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‐ Remotemanagement
‐ Multi‐locationroaming
‐ Intuitive,real‐timedashboard
‐ Real‐timereporting&alerts
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‐ Enhancedsecurity
‐ Self‐configuringdeployments
‐ Securehotspotwithbillingfeatures
‐ Compliancelogging

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QIG2012
GettingStarted
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1.1.SystemRequirements
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Configurationrequirements:
‐ Internetconnection
‐ ComputerwithaWindows®,Macintosh®,orLinux‐based
operatingsystem
‐ Firefox3.6,Chrome5.0,Safari4.0,IE8.0orlaterversions
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1.2.RegisteringtheAPOnline
Step1:LocatetheuniqueUnitIdentificationCode
(UIC)onthelabelplacedonthebottomoftheAP.
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Step2:Onacompatiblebrowser,gotothe
CloudCommandsite:
http://amer.cloudcommand.com.
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To operate in cloud-management mode, the AP must be registered with the
CloudCommand service. CloudCommand is free for 30 days. It then requires a
subscription, which may be obtained from Amer Networks.
IMPORTANT

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QIG2012
Step3:Choosetheappropriateregistrationoption:
‐ NewCustomer:Createacustomeraccountbyclicking“Create
newaccount.”CloudCommandwillguideyouthroughasimple
step‐by‐stepwizardtoestablishanaccountandcompletethe
setupofyourentirewirelessnetwork.
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‐ ExistingCustomer:Useyourusernameandpasswordtologin.
Onthedashboard’sleftmenubar,select“NewAccessPoint”and
followtheinstructions.
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1.3.APDeployment
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1.3.1DeployinganAPwithDynamicIPAddressing(DHCP)
IfyournetworkautomaticallyassignsIP
addresses(DHCPservice),connecttheAP
directlytothenetworkbypluggingan
EthernetcableintotheLANportonthe
bottomoftheaccesspoint.
Somenetworksaredesignedtoprovide
powerviaan802.3afEthernetswitch.Iftheis
thecase,youwillneedtouseaconvertorto
providethe24VrequiredbytheAP.
Otherwise,insertthecable’sotherendinto
the24VPoEpoweradapterportlabeledPoE.

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QIG2012
Next,plugtheEthernetcableintothepoweradapterportlabeledLAN
theninsertthecable’sotherendintoyour
existingswitchorrouterwithInternet
connectivity.Lastly,connectthepowercable
forthe24VPoEpoweradapterintoanoutlet
andpoweruptheadapter.
Thereisnofurthersetupnecessary,aslong
astheAPcanaccesstheInternet.TheAP
willautomaticallyselfconfigureandbeready
touseinseveralminutes.Youcan
reconfigureittoastaticIPusingthe
CloudCommandinterfaceanytimeinthefuture.
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Note1:Fornetworkfirewalls,usethefollowingOUTBOUNDtrafficon
ports:53(DNS),80(HTTP),443(HTTPS),and3478(STUN).Thesesettings
arestandarddefaultsforthelargemajorityoffirewalls.
Note2:Ifcontentfilteringandnetworktrafficmonitoringsoftwarearein
use,ensurethefollowingentriesarewhitelisted:
‐107.20.199.144
‐http://amer.cloudcommand.com+https://amer.cloudcommand.com
‐http://u01.cloudcommand.com+https://u01.cloudcommand.com
‐23.21.195.45
‐http://time.cloudcommand.com

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QIG2012
1.3.2DeployinganAPwithoutDynamicIPAddressing(DHCP)
IfyournetworkdoesnotautomaticallyassignIPaddresses(NoDHCP
service),followthesesteps:
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Step1:ConnecttheAPdirectlytoyourcomputerusinganEthernetcable
andprovidepower.(DoNOTconnectittotheLAN.)
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Step2:ConfiguretheEthernetconnectionofyourcomputerasfollows:
‐IPAddress:192.168.101.50
‐SubnetMask:255.255.255.0
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Step3:LaunchawebbrowserandtypethedefaultIPaddressoftheAP
(http://192.168.101.55).EnterthefollowingUserNameandPassword:
‐UserName:admin
‐Password:password
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Step4:Usingthedropdownmenu,select“NetworkConfiguration.”
Select“static”andcompletetheIPaddress,Netmask,GatewayandDNS
serversinfobasedonwhatyouractualnetworkutilizes.Click“Saveand
Apply.”
Step5:TheAPisnowconfigured.Select“Logout”anddisconnecttheAP
fromyourcomputer.

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QIG2012
Step6:BEFOREconnectingtheAPtotheLAN,logintoyouraccount.On
thedashboard,selectthetab,“NetworkManager”andsub‐tab“Access
Points.”FindyourAP,select“Actions”fromthedropdownmenuand
choose“EditIP.”
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Step7:Select“Static”andsetthesamestaticIPconfigurationonthe
CloudCommandinterfaceasintheAP.Bothsettingswillmatch,andthe
connectionwillbemade(recommended).
Alternately,select“Local.”ThissettingallowstheAP’slocal
configurationtobeusedandacceptedbyCloudCommandtoconnectto
thenetwork.
Step8:ConnecttheAPtothelocalareanetwork.Itwillautomatically
receiveitsconfigurationfromCloudCommandasitconnectstothe
Internet.Configurationrequiresseveralminutes.TheAPbecomes
operationalwithitsstatuschangesto“OK”toindicateitisproperly
functioning.

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QIG2012
1.4.CloudCommandDashboard
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Loginathttp://amer.cloudcommand.comtoviewyourdashboard.The
dashboardisentrypointintotheCloudCommandvirtualcontroller.This
iswhereyouwillmonitoryournetwork,troubleshootproblems,manage
permissionsofindividualdevicesorchangeyourAP’sconfiguration.
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1–ManageAPs,Connect
Devices,andChange
configurations,Wi‐Fi
NetworkNames,security,
andpasswords
2–ViewAlertsandEvents
andsetupAlert
Notifications
3–DisplaydetailedActivity
ReportsforusersandAPs
4–ViewUserand
Licensing
5–ViewActivityGraphs
6–Viewdevices
connectedtoyourguest
network
7–Viewdevices
connectedtoyour
primarywireless
network
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8–ViewAPsbystatus
andconnecteddevices
9–Authorizenew
devicetoconnecttothe
network(IDAonly)
10–Registernew
AccessPointonthe
wirelessnetwork
11‐Monitoralertsin
realtime

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QIG2012
Appendix1–APStatusLevels
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TheAPhasmultipleCloudCommandstatuslevelswhichenableyouto
monitoritsreal‐timeconditionandactivity.ViewanAP’sstatuslogin
the“AccessPoints”sectionoftheCloudCommanddashboard.Sixstatus
levels:
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Registered:APwassuccessfullyregisteredbuthasnotyetconnectedto
CloudCommand.
Starting:Theinitialconfigurationisoccurring.Itrequiresseveralminutes,during
whichtimetheAPisofflineandunabletobroadcast.Thestatusshouldprogress
from“Starting”to“OK.”Startingmayoccurformultiplereasons,includingdevice
managementandsettingschanges.
OK/OK:APisoperational.AnupwardarrowindicatesthattheAPiscurrently
communicatingwiththeCloudCommandServer.Itisnormalbehavior.
Upgrading:TheAPisexecutingafirmwareupgrade.DONOTDISCONNECTfrom
powerorInternetconnection.
NetDegraded:NetworkconnectivitytotheInternetispoor.TheAPoperates
properly,butresponsivenessmaybedelayed.Ifconditionsimprove,thestatus
revertsto“OK.”
Unmanageable:APisnotcommunicatingproperlywiththeCloudCommandservice
forover4minutesalthoughitisstilloperational.TheAPisnotdisconnected.
However,managementisunavailable.IftheAPmovestothisstatethefirsttimeit
isconnected,itmayindicateyourfirewallsettingsmayneedstobeadjusted.This
stateifreachedafteraperiodofproperoperationmayindicateissueswithyour
Internetserviceorhardwareproblemssuchasafailedswitchorrouter.
Disconnected:APisnotcommunicatingwiththeCloudCommandsite.Reasons
includenoInternetconnectivityorimproperfirewallconfigurations.
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Additionally,thehardwareunithastwostatuslevels.Whenitshalo
glowsgreen,itisoperational.Whenitglows/flashesamber,thereisa
connectivityissue.

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QIG2012
Appendix2–TroubleshootingGuide
Step1:EnsuringValidConnectivity 
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ReplacetheEthernetcablewithaknowngoodcable. 
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Ensurethecableispluggedintoarouterorswitchportthathas
functionedproperlywithanotherdevice. 
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Power‐cycletheAP,theswitchorroutertowhichitisconnected. 
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Ifafirewall(s)isused,reviewsettingsrequirementsonPage5. 
‐
Ifcontentfilteringornetworktrafficmonitoringsoftwarearein
use,ensuretheentriesonPage5arewhitelisted. 
IfthesestepsfailtochangetheAPstatus,resettheunittoitsfactory
defaultconfiguration,asdescribedintheStep2(below).
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Step2:ResettoFactoryDefault 
‐WiththeAPpoweredonandtheEthernetcableconnected,usea
pintopresstheResetbuttonfor10seconds.Theresetbuttonis
locatednexttotheEthernetportontheunit’sbottom.
‐Releasethebuttonandwait10seconds.
‐TheAP’shalowillflashgreenthenchangetosolidgreen.
‐Afterapproximately2minutes,refreshyourviewon
CloudCommanddashboard.TheAPstatusshouldread“OK.”
Ifthethisstepdidnotchangethestatus,pleaseDeregisterandRe‐
registertheAPasdescribedinthefollowingStep3.

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QIG2012
Step3:DeregisteringandRe‐Registering
‐De‐registertheAP:
‐MakenoteoftheAP’sUnitIdentificationCode(UIC)numberfor
theproblematicAP.
‐InCloudCommand,underthe“NetworkManager”tab,“Access
Point”sub‐tabselecttheAPandclick“Actions.”
‐Fromresultingdropdownmenu,select“Deregister.”The
deregisteredAPshouldnowhavedisappearedfromthestatus
line.

Re‐registertheAP:
‐ InCloudCommand,clickthe“NewAccessPoint”linklocatedin
theleftmenubar.
‐ Followtheinstructionsinthedialogboxesthatappear.
‐ ConnecttheAPtothenetworkusingtheEthernetcablethen
pluggingthepowercordin.(IfthenetworkhasPowerover
Ethernet(PoE),justconnecttheEthernetcabletotheAP.)
‐ TheAPrequiresseveralminutestoself‐configure.Thestatus
shouldprogressfrom“Registered”to“Starting”to“Updating”to
“OK.”
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Appendix3–FeaturesofCloudCommand

Configuration&Updating
Self‐ConfiguringAccessPoints.Self‐configuringequipmentdeploysinminutesinsteadofhoursor
days.SimplyplugtheequipmentintoaliveEthernetconnectionwithInternetaccessandinless
thanthreeminutes,itisreadyforuse.
GroupConfiguration,Network‐WideRoaming.Seamlesslyconfigureaccesspointsacrossmultiple
locationsandroamwithnoneedtoreconfiguredevices.
RemoteResetandReboot.Accesspointscanberemotelyresetandrebootedtosolvebasic
connectivityproblemswithnoneedforon‐sitepresence.
AutomaticFWUpdatewithGroupUpdatesandScheduledUpdates.Allcomplicationsrelatedto
upgradingthefirmwareonyouraccesspointsdisappears:everytimeoneisavailable,itcanbe
pushedittoallaccesspointsattheclickofabutton.

Security
PrivateNetworkwithWPA2‐PSKEncryption.AsecureWi‐Ficonnectionprovidesaccessforyour
trustedwirelessdevicestoyourbusinessLocalAreaNetwork(LAN).
EnhancedSecuritywithIndividualDeviceAuthentication.Patented,two‐factorIndividualDevice
Authentication(IDA)technologyenablesadministratorstoidentifyandsecureeachconnected
deviceindividuallyviaaself‐serviceprocessleveragingemailortextmessaging.Knowwhoisonthe
networkandwhattheiractivitylevelsare.
SiteSurvey&RogueAPDetection.LearnwhatotherWi‐Finetworkarebroadcastingnearyouand
usetheinformationtoidentifyaccesspointsthatmaybeconnectedtoyournetworkwithoutbeing
authorizedbeforetheybecomesecuritythreats.Thesameinformationcanalsobeusedtooptimize
yourchannelselection.

Management
RemoteCloudManagement.Withcloudmanagement,Wi‐Finetworksacrossmultiplelocations
canbemonitoredandadministeredinrealtimethroughtheInternet.
Real‐TimeAlerting.Thesystemcanprovidereal‐timeSMSoremailalertsifcriticalelementsofthe
systemredisrupted
AutoRFManagementwithAutoTXPowerandAutoChannelSelection.Simplifiedautomated
managementofradiofrequencyparametersmeansnoneedforplanningandmanualconfiguration
insimpleenvironments.
NetworksBroadcastingSchedule(Weekly).SelectonadailyandweeklybasiswhenyourWi‐Fi
networksshouldbebroadcastingandwhenshouldremaindormant,limitingsecurityexposureand
unauthorizedbandwidthusage.

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VLANTagging.EachSSIDcanbeassociatedtoaVLANtagforVLANpartitioning.IfVLANtagsare
usedacrosstheEthernetnetwork,eachSSIDisindependentlyconnectedonlytotheresources
associatedtotheassignedVLAN.
ExtendedUsageReportingandGraphing(30days).Viewupload,downloadbandwidthusageon
yourwirelessnetworkonaper‐connecteddeviceorAccessPointBasisforupto30dayshistory.
YoucanusethistooltooptimizetheplacementofyourAccessPointsbasedontheiractualusage.

Hotspot/GuestNetworking
GuestNetworkwithClientIsolation,FirewalledAccess,CaptivePortalPasswordProtection.A
separateWi‐FiconnectionforguestsandoccasionalusersprovidesInternetonlyaccess,keeping
yourLocalAreaNetwork(LAN)secure.Nomoresharingpassphrasemeanshighersecurity.
CustomizableGuestCaptivePortal.Addbrandingandcustomtermsofusetothepageusedby
gueststologintotheHotspot.
CustomizableGuestRedirectPage.Redirectguestuserstoyourwebsiteofchoiceaftertheylog
intotheHotspot.
Per‐GuestDownload/UploadLimits.Definehowmuchtotalbandwidthaguestusercanutilizeper
achsession.Differentuserscanreceivedifferentallocationsoftotalbandwidthbasedonhowthey
areauthenticatedontheHotspot.
Per‐GuestTimeAccessLimits.Definehowlongaguestusercanaccessthehotspotfor.Different
userscanbealloweddifferentsessiondurationsbasedonhowtheyareauthenticatedonthe
Hotspot.
Front‐DeskInterfaceforHotspotManagement.Adedicatedloginrolewithadedicatedinterface
canbeassignedforguestservicesoperatorsinchargeofissuingguestpassesandmonitorthe
Hotspotactivity.
SharedGuestPasswordOption.Asinglesharedpasswordcanbeusedforcommonusersofthe
guestnetwork.
IndividualPassOption.Individualpassesassociatedwithindividualtimeandbandwidthrulescan
bemanuallyissuedforin‐persondistributionorsentviaTextmessageoremail.
SMSPassRequestforGuestNetwork.Self‐servicerequestofpassescanbeenabledviaSMS.
HotspotPaidAccesswithCredit‐CardProcessing.Offerpaidaccesstoyourhotspotatclickofa
button.Nohassle,justtherevenue.Creditcardprocessing,authentication,totalbandwidth
allocationandsessiondurationtimesareallsimplyhandledbytheCloudCommandsystem.
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QIG2012
Appendix4–HardwareInstallation

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TechnicalSupport
SupportisavailablethroughAmerNetworks.
Website
http://amer.cloudcommand.com
SupportEmail
[email protected]




Copyright©2012PowerCloudSystems,Inc.Allrightsreserved.
PowerCloudSystems,CloudCommand™isatrademarkofPowerCloud™Systems,Inc.Allrightsreserved.Othertrademarksarethepropertyof
theirrespectiveowners.Productspecifications,sizeandshapearesubjecttochangewithoutnotice,andactualproductappearancemaydiffer
fromthatdepictedherein.
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