AMERITECH AM100 User manual

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User's Manual
AM100
N7527-3V1 Rev B 4/99

– 2 –

– 3 –
TABLE OF CONTENTS
SYSTEM OVERVIEW .................................................... 4
General..................................................................... 4
Zones ......................................................................... 4
Burglary Protection ................................................ 5
Security Codes.......................................................... 5
Fire Protection ......................................................... 5
Alarms ...................................................................... 6
Memory of Alarm .....................................................6
Phone Access & Voice Response.............................. 6
Paging Feature ......................................................... 6
ENTRY/EXIT DELAYS................................................... 7
General Information ................................................ 7
Exit Alarms .............................................................. 8
ABOUT THE KEYPADS ................................................ 9
FUNCTIONS OF THE KEYPADS................................ 12
CHECKING FOR OPEN ZONES ................................. 14
ARMING PERIMETER ONLY (HOME) ....................... 15
ARMING PERIMETER ONLY (INSTANT)................... 16
ARMING ALL PROTECTION (AWAY)........................ 17
DISARMING AND SILENCING ALARMS................... 18
Memory of Alarm ................................................... 19
BYPASSING PROTECTION ZONES .......................... 20
Quick Bypass.......................................................... 21
Displaying Bypassed Zones................................... 21
CHIME MODE .............................................................. 22
PANIC KEYS............................................................... 23
USING DEVICE COMMANDS......................................24
PAGING FEATURE......................................................25
USING THE KEYSWITCH............................................26
General....................................................................26
Arming/Disarming..................................................26
SECURITY CODES ......................................................27
General....................................................................27
Babysitter Code.......................................................27
Duress Code.............................................................27
Quick Arming..........................................................27
To Add or Change A User.......................................28
To Delete A User.....................................................28
TESTING THE SYSTEM...............................................29
TROUBLE CONDITIONS .............................................31
FIRE ALARM SYSTEM................................................33
NFPA RECOMMENDATIONS......................................34
EMERGENCY EVACUATION ......................................35
MAINTAINING YOUR SYSTEM ...................................36
QUICK GUIDE TO SYSTEM FUNCTIONS...................38
SUMMARY OF AUDIBLE NOTIFICATION..................40
GLOSSARY..................................................................41
INSURANCE CREDIT REQUEST FORM ....................47
INDEX ...........................................................................50

– 4 –
SYSTEM OVERVIEW
General Congratulations on your ownership of an Ameritech Security System. You've made
a wise decision in choosing it, for it represents the latest in security protection
technology today.
This system offers you three forms of protection: burglary, fire and emergency.
Your system consists of at least one keypad which provides control of system
operation, and includes various sensors which provide perimeter and interior
burglary protection, plus smoke or combustion detectors designed to provide early
warning in case of fire.
The system uses microcomputer technology to monitor all protection zones and
system status, display appropriate information on the keypad(s) used with the
system, and initiate appropriate alarms. Your system may also have been
programmed to automatically send alarm or status messages over the phone lines
to a central alarm monitoring station.
Zones Your system's sensing devices have been assigned to various "zones." For example,
the sensing device on your Entry/Exit door may have been assigned to zone 01,
sensing devices on windows in the master bedroom to zone 02, and so on. These
numbers will appear on the display, along with a description for that zone (if
programmed), when an alarm or trouble condition occurs.

– 5 –
SYSTEM OVERVIEW (cont’d)
Burglary
Protection Your system provides three modes of burglary protection: HOME, AWAY, and
INSTANT, and allows you to BYPASS selected zones while leaving the rest of the
system armed. You must turn on or "arm" the burglary protection portion of your
system before it will sense burglary alarms. The system also provides a CHIME
mode, for alerting users to the opening of protected doors and windows while the
system is disarmed. Refer to the other sections of this manual for procedures for
using these features.
The following table lists the four different arming modes and the results of each.
Arming Features For Each Arming Mode
Mode Exit Delay Entry Delay Perimeter Armed Interior Armed
AWAY Yes Yes Yes Yes
HOME Yes Yes Yes No
INSTANT Yes No Yes No
Security Codes At the time of installation, you were assigned a personal four digit security code,
known only to you. You must enter the security code when arming and disarming
the system, and when performing other system functions. As an additional safety
feature, other users who do not have a need to know your code can be assigned
different security codes. Refer to the SECURITY CODES section for procedures on
adding security codes to the system.
Fire Protection The fire protection portion of your security system (if used) is always active and
will sound an alarm if a fire condition is detected. Refer to the FIRE ALARM
SYSTEM section for important information concerning fire protection, smoke
detectors and planning emergency exit routes from the premises.

– 6 –
SYSTEM OVERVIEW (cont’d)
Alarms When an alarm occurs, both the keypad and external sounders will sound, and the
keypad will display the zone(s) causing the alarm. If your system is connected to a
central monitoring station, an alarm message will also be sent. To stop the alarm
sounding, simply disarm the system.
Memory of Alarm When an alarm condition occurs, the keypad displays the number(s) of the zone(s)
that caused the problem, and displays the type of alarm (ex. FIRE, ALARM). It
remains displayed until it is cleared by disarming the system (see DISARMING
THE SYSTEM section).
Phone Access &
Voice
Response
Capability
Your system may include a voice module that will permit you to access the system
via a Touch-tone phone, either on-premises or by call-in when away. The phone
access feature will enable you to do the following:
•Receive synthesized voice messages over the telephone regarding the status
of the security system.
•Arm and disarm the system and perform most function commands via the
telephone, with voice confirmation provided after each command entry.
Complete information regarding the use of this feature is provided in a separate
manual entitled PHONE ACCESS USER'S GUIDE, which accompanies the voice
module.
Paging Feature If the paging feature has been programmed for your system, your pager will
respond to certain conditions as they occur in your system. Your pager will display
code numbers indicating the type of condition that has occurred. Refer to the
PAGING FEATURE section later in this manual for detailed information.

– 7 –
ENTRY/EXIT DELAYS
General
Information Your system has preset time delays, known as exit delay and entry delay.
Whenever you arm your system, exit delay gives you time to leave through the
designated exit door without setting off an alarm. Exit delay begins immediately
after entering any arming command, and applies to all modes of arming
protection. If programmed, a slow beeping will sound throughout the exit delay
period.
Entry Delays give you time to disarm the system when you reenter through the
designated entrance door. But you must disarm the system before the entry delay
period ends, or an alarm will occur. The keypad beeps during the entry delay
period, reminding you to disarm the system. There are two entry delays (if
programmed). The first is for your primary entrance and the second can be used
for a secondary entrance, where a longer delay is required to walk to the keypad to
disarm the system.
You can also arm the system with no entry delay at all by using the INSTANT
arming mode. This mode provides greater security while on the premises.
See your installer for your delay times (you may want to record them below).
Exit Delay : seconds Entry Delay 1: seconds
Entry Delay 2: seconds

– 8 –
ENTRY/EXIT DELAYS (cont’d)
Exit Alarms
To minimize false
alarms sent to the
alarm monitoring
company, your system
may have been pro-
grammed for this fea-
ture. Ask your installer
if "Exit Alarm" is active
for your system.
Exit Alarm Active
Whenever you arm the system, the exit delay begins. If an entry/exit door or interior zone
is faulted when the exit delay ends (e.g., exit door left open), the system sounds an alarm
and starts the entry delay timer. If you disarm the system before the entry delay ends, the
alarm sound stops and the message "CANCELLED ALARM" or "CA" is displayed on the
keypad, along with a zone number indicating the faulted zone. No message is sent to the
alarm monitoring company.
To clear the exit alarm condition, the open zone must be made intact to clear the display,
enter your code plus OFF.
If you do not disarm the system before the entry delay ends, and an entry/exit door or
interior zone is still open, the alarm sound continues and an "exit alarm" message is sent to
the alarm monitoring company. The message ""EXIT ALARM" or "EA" is displayed on the
keypad, along with a zone number indicating the faulted zone. To stop the alarm, the
system must be disarmed (your code plus OFF) to clear the display, enter your code plus
OFF a second time.
An “exit alarm” also results if an entry/exit door or interior zone is faulted within two
minutes after the end of the exit delay.

– 9 –
ABOUT THE KEYPADS
General
IMPORTANT: If the
keypad beeps rapidly upon
entering the premises, it
indicates that an alarm
has occurred during your
absence and an intruder
may still be on the
premises.
LEAVE IMMEDIATELY
AND CONTACT THE
POLICE from a nearby
safe location.
Your keypads allow you to control all system functions. The keypads feature a
telephone style (digital) keypad and a Liquid Crystal Display (LCD) which shows
the nature and location of all occurrences.
The keypads also feature a built-in sounder which will sound during alarms and
troubles. The keypads also "beep" during certain system functions, such as
during entry/exit delay times, in CHIME mode, and when depressing any of the
keys (to acknowledge the key press).
There are two basic types of keypads – a Fixed-Word keypad and an Alpha
keypad (both described below). These keypads are available in two styles, shown
as style A and style B, either of which may have been used in your system.
Although different in appearance, both styles are functionally the same. Style B
keypads have a flip-down cover which can be removed, if desired.
2-Line Alpha Keypad 2-line Alpha keypads feature a 2-line, 32-character alphanumeric LCD which can
display system messages in friendly English. These keypads can also be
programmed with custom zone descriptors. The screen displays depicted in
this manual are those that typically appear on a 2-line Alpha keypad.
Fixed-Word Keypad Fixed-Word keypads are functionally identical to Alpha keypads, but the LCD display
uses pre-designated words to identify the nature and location of occurrences.

– 10 –
ON
READY
EMERGENCY
123
654
897
0
*#
INSTANT CHIME
OFF AWAY HOME
READYON
EMERGENCY
123
654
897
0
*#
ON INSTANT INSTANT CHIME
ON HOME
ON AWAY OFF AWAY HOME
A
B
C
D
AM6128 AM6139
FIXED-WORD KEYPAD ALPHA KEYPAD

– 11 –
ABOUT THE KEYPADS (cont’d)
Fixed-Word Keypad Displays
AWAY: All burglary zones, interior and perimeter, are armed.
HOME: Perimeter burglary zones, such as protected windows
& doors, are armed.
INSTANT: Perimeter burglary zones armed and entry delay is
turned off.
BYPASS: One or more burglary protection zones have been
bypassed.
NOT READY: Appears when burglary portion of the system is not
ready for arming (due to open protection zones).
READY: The burglary system is ready to be armed.
NO AC: Appears when AC power has been cut off. System is
operating on backup battery power.
AC: Appears when AC power is present.
CHIME: Appears when the CHIME feature is activated.
BAT: Low battery condition in a wireless sensor (if zone
number displayed) or low system battery (if no zone
number displayed).
FIXED-WORD KEYPAD DISPLAY
ON AWAY
ON HOME
INSTANT
BYPASS
ALARM
CHECK
FIRE READY ENTER CODE
NO AC
CHIME
BAT
NOT READY
ALARM: Appears when an intrusion has been detected and the system is armed (also appears during a fire
alarm or audible emergency alarm). Accompanied by the protection zone in alarm.
CHECK: Appears when a malfunction is discovered in the system at any time or if an open is detected in a
FIRE zone at any time or a fault in a DAY/NIGHT burglary zone during a disarmed period.
Accompanied by a display of zone number in trouble.
FIRE: Appears when a fire alarm is present. Accompanied by a display of the zone in alarm.

– 12 –
FUNCTIONS OF THE KEYPADS
1. ALPHA DISPLAY WINDOW: 2-line Liquid Crystal
Display (LCD). Displays protection point identification
and system status, messages, and user instructions.
2. OFF KEY: Disarms the burglary portion of the system,
silences alarms and audible trouble indicators, and clears
visual alarm trouble after the problem has been
corrected.
3. AWAY KEY: Completely arms both perimeter and
interior burglary protection for backup protection by
sensing an intruder's movements through protected
interior areas as well as guarding protected doors,
windows, etc. Entrance can be made through an entry
delay zone without causing an alarm if the system is
disarmed before the entry delay time expires.
4. HOME KEY: Arms the perimeter burglary protection,
guarding protected doors, windows and other perimeter
protection points, and sounds an alarm if one is opened.
Interior protection is not armed, which allows movement
within your house without causing an alarm. Entrance
can be made through an entry delay zone without causing
an alarm if the system is disarmed before the entry delay
time expires.
5. CHIME KEY: Turns the CHIME mode on and off.
When on, any entry through a protected delay or
perimeter zone while the system is disarmed will cause
a tone to sound at the Keypad(s).
6. #KEY: Permits ARMING of the system without use of
a security code (‘Quick Arm”).
7. KEYS 0-9: Used to enter your individual security access
code(s).
8. INSTANT KEY: Arms in manner similar to HOME
mode, but turns off the entry delay period, offering
greater security while inside and not expecting any late
arrivals. An alarm will occur immediately upon opening
any perimeter protection point, including entry delay
zones.
9. D KEY: For Sending a Pager Message
When pressed, if programmed to do so, will send a
special message to a pager and display “Pager Msg sent”
on the keypad for 30 seconds. The message it sends is
coded as 999-9999. This code could mean whatever the
user decides such as, “call home,” reminder to “pick up
ice cream,” or whatever.
10. A-B-C KEYS: Provide instant arming as follows:
A = arm AWAY
B= arm HOME
C= arm HOME INSTANT
11. INTERNAL SOUNDER: Source of audible internal
warning and confirmation sounds, as well as alarms (see
"Summary of Audible Notifications" on page 41).

– 13 –
12. POWER/READY INDICATOR:
On keypads with a “POWER” LED,
primary power is on when lit. If off,
system is operating on backup
battery power. On keypads with a
“READY” LED, system is ready to
be armed if lit, while unlit indicates
system is not ready (a zone is
open).
13. ARMED INDICATOR: (RED) Lit
when the system has been armed
(HOME, AWAY, or INSTANT
IMPORTANT!: When you use the
keypad to enter codes and
commands, press the keys within 2
seconds of one another. If 2 seconds
elapse without a key depression,
the entry is aborted and must be
repeated from its beginning.
READYON
EMERGENCY
123
654
897
0
*#
ON INSTANT INSTANT CHIME
ON HOME
ON AWAY OFF AWAY HOME
A
B
C
D
1234
5
6
7
8
11
9
SHOWN WITH
KEYPAD COVER
REMOVED 10
12
13

– 14 –
CHECKING FOR OPEN ZONES
Using the ✱ Key Before arming your system, all protected doors, windows and other protection
zones must be closed or bypassed (see BYPASSING section). Otherwise the keypad
will display a "Not Ready" message. Using the [✱]key will display all zones that
are faulted, making it easier for you to secure any open zones.
To show faulted zones:
NO T READY - PR ESS ✱ Note: A green READY indicator (if present) on the keypad
TO SH OW FAUL TS will be lit if the system is ready to be armed. If not
lit, the system is not ready.
1. ✱ PRESS THE [✱] KEY
Do not enter security code, but simply press the [✱]
key.
2. F AU LT 05 FR ON T
U PS T A IR S BE DR OO M
SECURE FAULTED ZONES
Typical fault display shows open zones. Secure or
bypass the zones displayed before arming the
system.
3. * *SY ST E MRE AD Y* * SYSTEM CAN BE ARMED
The "Ready" message will be displayed when all pro-
tection zones have been either closed or bypassed.
You may now arm the system as usual.

– 15 –
ARMING PERIMETER ONLY
(With Entry Delay ON)
Using the 3 Key
HOME Use this key when you are staying home, but might expect someone to use the
entrance door later.
When armed in HOME mode, the system will sound an alarm if a protected door
or window is opened, but you may otherwise move freely throughout the premises.
Late arrivals can enter through the entrance door without causing an alarm, but
they must disarm the system within the entry delay period or an alarm will occur.
Close all protected perimeter windows and doors before arming (see
CHECKING FOR OPEN ZONES section). The green READY indicator (if present)
on the keypad should be lit if the system is ready to be armed.
1. + 3 ENTER SECURITY CODE THEN PRESS HOME
(Security Code) HOME if using the AM6128 keypad
or for quick arming PRESS THE “B” KEY (ON HOME) for 2 seconds if
using the AM6139 keypad.
Example: 7 2 9 6 then press the HOME key.
2. A RM ED
* H OM E* LISTEN FOR 3 BEEPS
The keypad will beep three times and will display
the armed HOME message. The red ARMED
indicator also lights.
You can restart the exit delay at any time after arming in HOME mode by
pressing the ✴ key. This is useful if you wish to open the entry/exit door to let
someone in after arming the system and avoids having to disarm the system and
then re-arm it again.

– 16 –
ARMING PERIMETER ONLY (cont’d)
(With Entry Delay OFF)
Using the 7 Key
INSTANT
Use this key when you are staying home and do not expect anyone to use the
entrance door.
When armed in INSTANT mode, the system will sound an alarm if a protected
door or window is opened, but you may otherwise move freely throughout the
premises. The alarm will also sound immediately if anyone opens the entrance
door. Close all protected perimeter windows and doors before arming (see
CHECKING FOR OPEN ZONES section). The green READY indicator (if present)
on the keypad should be lit if the system is ready to be armed.
1. + 7 ENTER SECURITY CODE THEN PRESS INSTANT
(Security Code) INSTANT
Example: 7 2 9 6 then press the INSTANT key
if using the AM6128 keypad
or for quick arming PRESS THE “C” KEY (ON INSTANT) for 2 seconds if
using the AM6139 keypad.
2. H OM E
* IN ST AN T* LISTEN FOR 3 BEEPS
The keypad will beep three times and will display the
armed HOME message. The red ARMED indicator also
lights.
You can restart the exit delay at any time after arming in HOME mode by
pressing the ✴key. This is useful if you wish to open the entry/exit door to let
someone in after arming the system and avoids having to disarm the system and
then re-arm it again.

– 17 –
ARMING ALL PROTECTION
(With Entry Delay ON)
Using the 2 Key
AWAY
Use this key when no one will be staying on the premises.
When armed in AWAY mode, the system will sound an alarm if a protected door
or window is opened, or if any movement is detected inside the premises. You may
leave through the entrance door during the exit delay period without causing an
alarm. You may also re-enter through the entrance door, but must disarm the
system within the entry delay period or an alarm will occur.
Close all protected perimeter windows and doors before arming (see
CHECKING FOR OPEN ZONES section). The green READY indicator (if present)
on the keypad should be lit if the system is ready to be armed.
1. + 2 ENTER SECURITY CODE THEN PRESS AWAY
(Security Code) AWAY Example: 7 2 9 6 then press the AWAY key if using
the AM6128 keypad.
or for quick arming PRESS THE “A” KEY (ON AWAY) for 2 seconds if
using the AM6139 keypad.
2. A RM ED ** AW AY **
Y OU M AY EX IT NO W
LISTEN
The keypad will beep twice, or beep continuously if
exit warning has been programmed for your system,
and displays the armed AWAY message. The red
ARMED indicator also lights.
The “You May Exit Now” portion of the message
disappears when the exit delay expires.

– 18 –
DISARMING AND SILENCING ALARMS
Using the
1 Key
OFF
Use the OFF key to disarm the system and to silence alarm and trouble sounds.
See "SUMMARY OF AUDIBLE NOTIFICATION" section for information which
will help you to distinguish between FIRE and BURGLARY alarm sounds.
IMPORTANT: If you return and the main burglary sounder is on, DO NOT
enter the premises, but call the police from a nearby safe location. If you return
after an alarm has occurred and the main sounder has shut itself off, the keypad
will beep rapidly upon entering, indicating that an alarm has occurred during
your absence and an intruder may still be on the premises. LEAVE
IMMEDIATELY and CONTACT THE POLICE from a nearby safe location.
To disarm the system and silence burglary alarms:
1. + 1
(Security Code) OFF
ENTER SECURITY CODE, THEN PRESS OFF
KEY
Example: 7 2 9 6 then press the 1 key.
OFF
2. * *
S YS T E M RE AD Y* * LISTEN FOR 1 BEEP
The “Ready” message will be displayed (if no alarms
have occurred while armed) and the keypad will
beep once to confirm that the system is disarmed.

– 19 –
DISARMING AND SILENCING ALARMS
(cont’d)
Memory of Alarm If an alarm occurs, the keypad displays the zone number (s) that caused the alarm
and the type of alarm. These messages remain displayed until cleared by a user.
To clear the display, note the zone number displayed and enter an OFF sequence
(enter your security code and press the 1 key).
OFF
If the “Ready“ message will not display, go to the displayed zone and correct the
fault (close windows, etc.). If the fault cannot be corrected, notify your alarm
company.

– 20 –
BYPASSING PROTECTION ZONES
Using the 6 Key This key is used when you want to arm your system with one or more zones
intentionally unprotected. Bypassed zones are unprotected and will not cause an
alarm when violated while your system is armed. All bypasses are removed
when an OFF sequence (security code plus OFF is performed. Bypasses are
also removed if the arming procedure that follows the bypass command is not
successful.
The system will not allow fire zones to be bypassed.
To bypass zones, the system must be disarmed first.
1. + 6 ENTER SECURITY CODE THEN PRESS [6] KEY
(Security Code) Example: 7 2 9 6 then press the 6 key.
2. ENTER ZONE NUMBERS
(Zone Numbers) Enter the zone number(s) for the zones to be bypassed
(e.g., 01, 02, 03, etc.).
Important! All single digit numbers must be preceded by
a zero (for example, enter 01 for zone 1).
3. B YP AS S 07 FR ON T
U PS TA IR S BE DR OO M
Typical bypass message
WAIT
The keypad will display the word BYPASS along with
each bypassed zone number. Wait for these zones to be
displayed, to be sure that intended zones are bypassed.
4. * Z ON E BY PA SS ED*
S YS TE M RE AD Y
ARM AS USUAL
Arm the system as usual when the keypad displays the
"Ready ” message.
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