AMP AMP 1200 User manual

AMP 1200
Quick Reference Guide
v 1.0
PQR-1200-1.0-E
Note: This information is CONFIDENTIAL and must be used exclusively for the operation of
Advanced Mobile Payment Inc.™ (AMP) products. It may not be duplicated, published, or
disclosed without prior written permission.
Advanced Mobile Payment Inc.

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AMP 1200 Quick Reference Guide
PROPRIETARY NOTICE
© 2017 AMP Inc. All Rights Reserved
All pages of this document contain information proprietary to
Advanced Mobile Payment Inc (AMP). This document shall not be
duplicated, transmitted, used, or otherwise disclosed to anyone
other than the organization or specific individuals to which this
document is delivered, and then only for the purpose of evaluation
of the AMP proposal. This restriction is applicable to all sheets of
this document. AMP reserves the right to have the recipient return
all copies of this document at any time.

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AMP 1200 Quick Reference Guide
ID
Title
Category
Access Level
PQR-1200-1.0-E
AMP 1200 Quick Reference Guide
AMP POS 1 Series
General
Version Date Summary of Change Updated by
1.0 Nov 2017 Initial version R. Gibbs
Version Software Release Supported Hardware Model
1.0+ 1.0 AMP POS 1 Series - 1200
DOCUMENT PROPERTIES
Information
Version Control
Supported Hardware & Software

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AMP 1200 Quick Reference Guide
CONTENTS
1 Introduction
2 AMP 1200 Architecture
2.1 Front View
2.2 Underside View
2.3 Rear View and Ports
3 General Precautions
4 Powering Device On/Off
5 Technical Specifications
6 Troubleshooting Common Problems
4
4
4
5
5
6
6
7
8
The following items should be found inside the original packaging:
Micro USB cable or RS232 cable
Product Quick Reference Guide
The AMP 1200 PIN pad terminal

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AMP 1200 Quick Reference Guide
1
2
3
4
5
LCD display
NFC contactless reader
Keypad
PIN privacy shield
Indicator LEDs
1 Introduction
The AMP 1200 secure NFC PINpad is designed to instantly add contactless and PIN
enabled payments to any existing POS systems. Merchants can easily connect the 1200
terminal via Micro USB or RS232 to rapidly and affordably expand their payment
acceptance ability, while the EMV and PCI PTS 5.0 certifications mean they can accept
payments with confidence. Featuring a 1.7” backlit LCD and adjustable display elements
such as scaled text and images, the terminal can be modified to fit any merchant’s payment
flow to include content directly aimed at key customers. Optional customizations such as
the biometric fingerprint scanner and three programmable function buttons further allow
the AMP 1200 to expand and enhance existing point of sale payment options.
2 AMP 1200 Architecture
2.1 Top View
2
4
5
3
1

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AMP 1200 Quick Reference Guide
1
2
3
Micro USB port
RS232 port
Cable management
1
2
3
4
Built-in speakers
Anti-slip rubber pads
Identification label
Tamper-evident screw
2
4
3
1
2.2 Underside View
2.3 Rear View & Ports
1
2
3

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AMP 1200 Quick Reference Guide
3 General Precautions
4 Powering Device On/Off
Basic care and consideration should be used when handling, operating or installing the AMP
1200 terminal. This is a secure device, with both physical and logical tamper protection, and
no attempt should be made by the user to open or service the device in any way other than
approved troubleshooting methods. Keep these basic guidelines in mind to prolong the
longevity and functionality of your product:
Powering On the device
First ensure that the Micro USB or RS232 cable is inserted into a known working port, then
insert the cable into the correct port on the AMP 1200, the device will then power itself On.
Powering Off the device
Unplug the cable from the back of the terminal and it will power itself Off.
Use only the dedicated cables provided with the terminal or equally high quality RS232
and micro USB cables to avoid damage to the device’s electrical components
Avoid spills or exposure to liquids, which could cause the terminal to short circuit
Protect the terminal from impact, including: vibration, shaking, knocks, falling objects,
being dropped, etc.
Keep the terminal from environments that produce excessive dust, humidity, high or
low temperatures or electromagnetic fields
While charging, do not attach or remove any components to avoid damage to the
internal circuitry
There are no user-serviceable internal parts or mechanisms, do not try to open, modify
or repair the device
Be aware, this terminal contains a failsafe where all internal data will be erased
immediately upon detection of tampering (such as opening the housing)
If a fault occurs, immediately disconnect the power supply, discontinue use and
contact your service provider to request repairs and diagnostics

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AMP 1200 Quick Reference Guide
Nothing displayed
on screen
Contactless card
data read error
Ensure the power is properly connected at both ends of the cable
Confirm that the card supports contactless communication
Check whether the card is properly aligned above the contactless reader area
Problem Troubleshooting
PROCESSOR
MEMORY
DISPLAY
CONNECTIVITY
32-bit secure processor,
4 MB flash, 512 KB RAM
Micro USB, 4P4C RS232
EMV contactless level I, PCI PTS 5.0, Mastercard Contactless, Visa Paywave
CERTIFICATION
CARD READER NFC, ISO4443 A/B, Mifare
OTHER Optional built-in speakers, Buzzer with warning tone, voice function support
SECURITY Master/Session and DUKPT Key Management
10 alphanumeric keys, 3 function keys
Optional fingerprint scanner
1.77 “ 128 x 160 backlit LCD, 4 color LED indicator lights
POWER 5V DC, 1A
(157x82x71mm) - (6.2x3.2x2.8”) LxWxH PHYSICAL
BUTTONS
BIOMETRICS
O°C ~ 50°C (32°F ~ 122°F), 10% -90% humidity (non-condensing)
-20°C ~ 60°C (-4°F ~ 140°F), 5% -95% humidity (non-condensing)
OPERATION
230 g (0.5 lbs)
WEIGHT
STORAGE
If problems occur with the terminal, try these simple troubleshooting methods to correct
the fault, or contact a service representative to further diagnose the issue.
6 Troubleshooting Common Problems
5 Technical Specifications
The following are specifications detailing the overall capabilities of the AMP 1200, including
optional or variable elements. To obtain the specifications for your individual terminals, refer
to the original sales order or your sales representative for more information.
If problems persist after completing these troubleshooting procedures, please contact your
sales or service representative. Do not attempt to open the terminal or make further repairs.