dejavoo Z Series User manual

Quick Reference Guide
EMV RESTAURANT
For non-touch screen Z-Line models
Z8 with AURA
TERMINAL HELP DESK: 877-358-6797 (option 2) E: [email protected]om dejavoosystems.com
CHIP CREDIT SALE
DEBIT SALE
CREDIT CARD RETURN
MANUALLY ENTERED CREDIT SALE
VOID CREDIT TRANSACTION (CARD PRESENT)
VOID CREDIT TRANSACTION (CARD NOT PRESENT)
1. Input your SERVER ID and press OK.
2. Input the SALE AMOUNT and press OK.
3. If prompted, conrm the SALE AMOUNT by pressing F2 (OK)
or F4 (CANCEL). Conditional on the terminal’s conguration.
4. Tap (contactless only) or insert chip card.
5. The transaction is processed. Sales receipts will print with
details of the transaction.
1. Input your SERVER ID and press OK.
2. From your terminal home screen, use the $arrow key to
highlight DEBIT and press OK.
3. Input the SALE AMOUNT and press OK.
4. If prompted, conrm the SALE AMOUNT by pressing F2 (OK)
or F4 (CANCEL). Conditional on the terminal’s conguration.
5. Tap (contactless only), swipe or insert chip card.
6. Cardholder inputs PIN on terminal PIN Pad or external PIN Pad
and presses OK.
7. The transaction is processed. Sales receipts will print with
details of the transaction.
1. From your terminal home screen, press the key to highlight
RETURN and press OK.
2. Input the RETURN AMOUNT and press OK.
3. Conrm void amount by pressing F2 (OK) or F4 (CANCEL).
4. If prompted input Manager Password (1234 default).
5. Tap (contactless only), insert, swipe or manually enter card #.
. The transaction is processed. Return receipts will print with
details of the transaction.
1. Input your SERVER ID and press OK.
2. Input the SALE AMOUNT and press OK.
3. If prompted, conrm the SALE AMOUNT by pressing F2 (OK)
or F4 (CANCEL). Conditional on the terminal’s conguration.
4. Manually input card #.
5. Follow the CNP prompts (input exp. date, ZIP code etc).
Conditional on the terminal’s conguration.
6. The transaction is processed. Sales receipts will print with
details of the transaction.
1. From your terminal home screen, press the key to
highlight VOID and press OK.
3. Input VOID AMOUNT and press OK.
4. Conrm void amount by pressing F2 (OK) or F4 (CANCEL).
5. If prompted, input Manager Password (1234 default).
6. Tap (contactless only), insert, swipe or manually enter card #.
7. Conrm void amount by pressing F2 (YES) or F4 (NO).
8. The transaction is processed. Void receipts will print with details
of the transaction.
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the #$ arrow keys to highlight FAVORITES and press OK.
3. Use the #$ arrow keys to highlight VOID TRANSACTION and press
OK.
4. If prompted, input Manager Password (1234 default).
5. Use the #$ arrow keys to select BY TRANSACTION # and press OK.
6. Input TRANSACTION # to be voided and press OK.
7. Conrm the TRANSACTION details to be voided by pressing OK.
8. If prompted, conrm the VOID AMOUNT by pressing F2 (OK) or
F4 (CANCEL). Conditional on the terminal’s conguration.
9. The transaction is processed. Void receipts will print with details
of the transaction.
These steps have been provided as a guide for assistance with your Dejavoo non-touch screen payment device with AURA software.
IMPORTANT: The terminal’s idle prompt displays CREDIT and SALE options and a prompt to enter the amount.
To change payment type, press the $arrow key to select the payment type you prefer. To change transaction type,
press the key to select the transaction type you prefer.

Quick Reference Guide
EMV RESTAURANT
For non-touch screen Z-Line models
Z8 with AURA
TERMINAL HELP DESK: 877-358-6797 (option 2) E: [email protected]om dejavoosystems.com
REPRINT RECEIPT
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the #$ arrow keys to highlight FAVORITES and press OK.
3. Use the #$ arrow keys to highlight REPRINT RECEIPT and
press OK.
4. If prompted, input Manager Password (1234 default).
5. Use the #$ arrow keys to highlight desired option (LAST,
BY TRANSACTION # or BY CARD NUMBER) and press OK.
6. Use the #$ arrow keys to highlight desired copy (MERCHANT
or CUSTOMER) and press OK.
7. Transaction receipt prints.
PRINTING REPORTS
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the #$ arrow keys to highlight FAVORITES and press OK.
3. Use the #$ arrow keys to highlight REPORT and press OK.
4. If prompted, input Manager Password (1234 default).
5. Use the #$ arrow keys to highlight desired report type and
press OK.
6. REPORT prints.
CALL ME FEATURE (MUST BE ENABLED)
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the #$ arrow keys to highlight MANAGED SERVICES and
press OK.
3. If prompted, input Manager Password (1234 default).
4. Use the #$ arrow keys to highlight CALL ME and press OK.
5. Use the #$ arrow keys to highlight the service you require and
press OK.
6. The terminal sends notication to the help desk and you will
receive a call back from a representative with assistance.
SETTLE DAILY BATCH
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the #$ arrow keys to highlight FAVORITES and press OK.
3. Use the #$ arrow keys to highlight SETTLE DAILY BATCH and
press OK.
4. If prompted, input Manager Password (1234 default).
5. Terminal communicates with the host.
6. Settlement report prints.
TURN CLERK PROMPT ON/OFF
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the #$ arrow keys to highlight CORE and press OK.
3. Use the #$ arrow keys to highlight APPLICATIONS and press OK.
4. Use the #$ arrow keys to highlight DvCREDITAPP and
press OK.
5. Use the #$ arrow keys to highlight SETUP and press OK.
6. If prompted, input Manager Password (1234 default).
7. Use the #$ arrow keys to highlight TRANS PROMPTS and
press OK.
8. Press OK to select CLERKS.
9. Press OK to select PROMPT.
10. Use the #$ arrow keys to highlight desired option and press OK.
11. To return to the home screen press the key 3 times.
XX
WI-FI ICON INDICATOR (FOR WI-FI ENABLED UNITS)
Wi-Fi connected successfully.
These steps have been provided as a guide for assistance with your Dejavoo non-touch screen payment device with AURA software.
IMPORTANT: The terminal’s idle prompt displays CREDIT and SALE options and a prompt to enter the amount.
To change payment type, press the $arrow key to select the payment type you prefer. To change transaction type,
press the key to select the transaction type you prefer.
XX
EDIT TIPS BY TRANSACTION #
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the #$ arrow keys to highlight FAVORITES and press OK.
3. Use the #$ arrow keys to highlight TRANSACTION # and
press OK.
4. Input TRANSACTION # and press OK.
5. Transaction will display, enter TIP AMOUNT and press OK.
6. Repeat Steps 3 and 4 as needed.
7. Press the key after all desired tips have been adjusted.