Amroad IX-6030 User manual

version v20131202 - eng
 
AMROAD
IXSERIES
  

About this product
The use of this equipment may be subject to local rules and regulations. The following rules and
regulations may be relevant in some or all areas.
Federal Communications (FCC Statement)
This device complies with FCC Rules Part 1 . Operation is subject to the following two conditions: (1)
this device may not cause harmful interference and (2) this device must accept any interference
received including interference that may cause undesirable operation.
This equipment has been tested and found to comply within the limit of a Class A digital device,
pursuant to Part 1 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by switching the equipment on and off, the user is encouraged to try to correct the interference by one
or more of the following measures:
˙Reorient or relocate the interference receiving antenna.
˙Increase the distance of separation between the equipment and interference receiver.
˙Connect the equipment to a power outlet on a circuit different from that to which the interference
receiver is connected.
Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.

CE Notice (European Union)
The symbol indicates compliance of this equipment to the EMC Directive and the Low Voltage
Directive of the European Union. These markings indicate that this system meets the following
technical standards:
EN 55022:1 8+A1: 2000+A2: 2003 Class A
EN 61000-3-2: 2000
EN 61000-3-3: 1 5+A1: 2001
EN 55024: 1 8+A1: 2001+A2: 2003
EN 61000-4-2: 1 5+A1: 1 8 +A2: 2001
EN 61000-4-3: 2002+A1: 2002
EN 61000-4-4: 1 5+A1: 2001 +A2: 2001
EN 61000-4-5: 1 5+A1: 2001
EN 61000-4-6: 1 6+A1: 2001
EN 61000-4-8: 2001 (optional)
EN 61000-4-11: 2004
RF INTERFERENCE WARNING: This is a Class A product. In a domestic environment this product
may cause radio frequency (RF) interference, in which case the user may be required to take
adequate measures.
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TABLE OF CONTENTS
1Introduction.......................................................................................................................................... 1
1.1 Overview................................................................................................................................. 1
1.2 Platform Category................................................................................................................... 2
1.3 Installation............................................................................................................................... 2
2Managing with Web Interface.............................................................................................................. 6
3Wizard Configuration........................................................................................................................... 7
1.4 Add Account Wizard................................................................................................................ 7
Step 1: Add User Group.......................................................................................................7
Setp 2: Add User.................................................................................................................. 9
Step 3: Choose Device...................................................................................................... 10
Step 4: Add Device............................................................................................................10
Step : Add Extension........................................................................................................ 11
3.1. .1Add Extension of IP Phone..............................................................................11
3.1. .2Add Analog Phone...........................................................................................13
1. Add Route & Trunk................................................................................................................14
Step 1: Add Route.............................................................................................................. 14
Step 2: Add Route Group...................................................................................................1
Step 3: Choose Trunk........................................................................................................16
Step 4: Add Trunk..............................................................................................................16
2. .1Add SIP Trunks.................................................................................................. 16
2. .2Add Analog PSTN Trunks...................................................................................19
2. .3Add ISDN PSTN Trunks.....................................................................................21
Step : Assign Trunk.......................................................................................................... 23
1.6 Mass Extension Adding......................................................................................................... 24
Step 1: Add User & Extension............................................................................................24
4System Configuration........................................................................................................................ 26
1.7 PBX System.......................................................................................................................... 26
1.8 Time...................................................................................................................................... 26
4.1.1 System Time Zone..................................................................................................... 26
4.1.2 Real Time Clock (RTC) Setup....................................................................................26
1.9 WAN...................................................................................................................................... 26
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4.1.3 Static IP..................................................................................................................... 27
4.1.4 DHCP.........................................................................................................................27
4.1. PPPoE....................................................................................................................... 27
4.1.6 LAN Only................................................................................................................... 27
4.1.7 MAC Clone................................................................................................................ 28
1.10 LAN..................................................................................................................................... 28
1.11 LAN Routing........................................................................................................................28
4.1.8 Add a Route............................................................................................................... 28
4.1.9 Edit a Route............................................................................................................... 29
4.1.10 Delete a Route.........................................................................................................29
1.12 Dynamic DNS...................................................................................................................... 29
4.1.11 Enable Dynamic DNS.............................................................................................. 29
4.1.12 Disable Dynamic DNS.............................................................................................29
1.13 QoS..................................................................................................................................... 29
4.1.13 Enable QoS............................................................................................................. 30
4.1.14 Disable QoS............................................................................................................. 30
1.14 Virtual Server....................................................................................................................... 30
4.1.1 Add a Service...........................................................................................................31
4.1.16 Edit a Service...........................................................................................................31
4.1.17 Delete a Service......................................................................................................31
1.1 Firewall................................................................................................................................ 31
4.1.18 Firewall General.......................................................................................................31
4.1.18.1Allow WAN to Respond PING.......................................................................31
4.1.18.2Deny Administration From WAN....................................................................31
4.1.18.3Allow Auto Provision From WAN...................................................................32
4.1.18.4Allow Telnet Connection From WAN..............................................................32
4.1.18. Deny SSH Connection From WAN................................................................32
4.1.18.6Allow HTTP Administration From WAN.........................................................32
4.1.18.7Deny SNMP Service From WAN...................................................................32
4.1.19 Firewall Expert......................................................................................................... 32
1.16 Maintenance........................................................................................................................ 33
4.1.20 Storage Backup....................................................................................................... 33
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4.1.20.1Back up to USB Mass Storage......................................................................33
4.1.20.2Back up to NFS Server..................................................................................33
4.1.21 System Alert............................................................................................................. 34
4.1.22 SIP UA..................................................................................................................... 34
4.1.23 CDR Log.................................................................................................................. 3
4.1.24 System Log..............................................................................................................37
4.1.2 Active Calls.............................................................................................................. 38
1.17 Firmware Upgrade...............................................................................................................38
1.18 Stackable Management (PC#1 only)...................................................................................39
4.1.26 Operation Modes..................................................................................................... 39
4.1.27 Consolidated Management......................................................................................39
4.1.28 Configuration Procedure..........................................................................................39
4.1.28.1Case I: Stack multiple IP PBX boxes from scratch........................................39
4.1.28.2Case II: Stack a new IP PBX box with an existing running box.....................40
4.1.28.3Case III: Add new slave boxes to an existing stack.......................................41
4.1.28.4Remove slave boxes from stack....................................................................41
1.19 Shutdown............................................................................................................................ 41
1.20 Logout................................................................................................................................. 41
Service Configuration........................................................................................................................ 43
1.21 NTP..................................................................................................................................... 43
.1.1 Enable NTP Service...................................................................................................43
.1.2 Disable NTP Service..................................................................................................43
1.22 SNMP.................................................................................................................................. 43
.1.3 Enable SNMP Service...............................................................................................43
.1.4 Disable SNMP Service...............................................................................................44
1.23 STUN.................................................................................................................................. 44
.1. Enable STUN Service................................................................................................44
.1.6 Disable STUN Service...............................................................................................44
1.24 TFTP................................................................................................................................... 44
.1.7 Enable TFTP Service.................................................................................................44
.1.7.1Change Directory............................................................................................4
.1.7.2Add a Folder.................................................................................................... 4
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.1.7.3Del a Folder..................................................................................................... 4
.1.7.4Download a File..............................................................................................4
.1.7. Delete a File....................................................................................................4
.1.7.6Upload a File...................................................................................................4
.1.8 Disable TFTP Service................................................................................................46
1.2 DHCP.................................................................................................................................. 46
.1.9 DHCP Service............................................................................................................ 46
.1.9.1Enable DHCP Service.....................................................................................46
.1.9.2Disable DHCP Service....................................................................................46
.1.10 Add New.................................................................................................................. 46
.1.10.1Add DHCP Range.........................................................................................46
.1.10.2Edit DHCP Range.........................................................................................47
.1.10.3Delete DHCP Range..................................................................................... 47
.1.11 Show Leased Clients...............................................................................................47
1.26 IP PBX................................................................................................................................. 47
.1.12 Operations............................................................................................................... 47
.1.12.1Reload IP PBX Configuration........................................................................47
.1.12.2Backup IP PBX Configuration........................................................................47
.1.12.3Restore IP PBX Configuration.......................................................................48
.1.12.4Restart IP PBX Configuration........................................................................48
.1.12. Revert IP PBX Configuration.........................................................................48
.1.13 Settings.................................................................................................................... 48
.1.14 Hotkey...................................................................................................................... 0
.1.1 Systemwide Speed Dial........................................................................................... 1
6IP PBX Configuration......................................................................................................................... 2
1.27 User Management............................................................................................................... 2
6.1.1 User Group................................................................................................................ 2
6.1.1.1Add a User Group........................................................................................... 2
6.1.1.2Edit a User Group............................................................................................ 2
6.1.1.3Delete a User Group....................................................................................... 2
6.1.1.4Search a User Group...................................................................................... 3
6.1.2 User........................................................................................................................... 4
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6.1.2.1Add a User......................................................................................................
6.1.2.2Edit a User......................................................................................................
6.1.2.3Clone a User...................................................................................................
6.1.2.4Delete a User..................................................................................................
6.1.2. Search a User.................................................................................................
1.28 Device Management........................................................................................................... 6
6.1.3 IP Phone.................................................................................................................... 6
6.1.3.1Add a Device................................................................................................... 6
6.1.3.2Edit a Device................................................................................................... 6
6.1.3.3Delete a Device............................................................................................... 7
6.1.3.4Search a Device.............................................................................................. 7
6.1.4 Extension of IP Phone............................................................................................... 8
6.1.4.1Add an Extension............................................................................................ 9
6.1.4.2Edit an Extension............................................................................................ 9
6.1.4.3Clone an Extension......................................................................................... 9
6.1.4.4Delete an Extension........................................................................................ 9
6.1.4. Search an Extension.......................................................................................60
6.1. Analog Phone............................................................................................................63
6.1. .1Add an Analog Phone......................................................................................64
6.1. .2Edit an Analog Phone......................................................................................64
6.1. .3Delete an Analog Phone..................................................................................64
6.1.6 IP Phone Firmware....................................................................................................67
6.1.6.1Add IP Phone Firmware..................................................................................67
6.1.6.2Delete IP Phone Firmware..............................................................................67
1.29 Call Route............................................................................................................................ 67
6.1.7 Route Management................................................................................................... 67
6.1.7.1Add a Route.................................................................................................... 68
6.1.7.2Edit a Route....................................................................................................68
6.1.7.3Delete a Route................................................................................................68
6.1.7.4Search a Route............................................................................................... 68
6.1.8 Route Group Management........................................................................................69
6.1.8.1Add a Route Group.........................................................................................70
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6.1.8.2Edit a Route Group..........................................................................................70
6.1.8.3Delete a Route Group.....................................................................................70
6.1.8.4Search a Route Group....................................................................................70
1.30 Trunk................................................................................................................................... 71
6.1.9 SIP Trunk................................................................................................................... 71
6.1.9.1Add a SIP Trunk..............................................................................................71
6.1.9.2Edit a SIP Trunk..............................................................................................71
6.1.9.3Clone a SIP Trunk...........................................................................................71
6.1.9.4Delete a SIP Trunk..........................................................................................71
6.1.9. Search a SIP Trunk.........................................................................................71
6.1.10 Analog PSTN Trunk.................................................................................................76
6.1.10.1Add an Analog PSTN Trunk..........................................................................77
6.1.10.2Edit an Analog PSTN Trunk...........................................................................77
6.1.10.3Delete an Analog PSTN Trunk......................................................................77
6.1.11 ISDN PSTN Trunk....................................................................................................79
6.1.11.1Add an ISDN PSTN Trunk.............................................................................79
6.1.11.2Edit an ISDN PSTN Trunk.............................................................................80
6.1.11.3Delete an ISDN PSTN Trunk.........................................................................80
6.1.12 POTS....................................................................................................................... 82
6.1.12.1FXO Port Configuration Settings...................................................................82
6.1.12.2FXS Port Configuration Settings....................................................................84
6.1.12.3ISDN Port Configuration Settings..................................................................84
6.1.13 Digitmap................................................................................................................... 8
6.1.13.1Add a Digitmap..............................................................................................8
6.1.13.2Edit a Digitmap..............................................................................................8
6.1.13.3Delete a Digitmap..........................................................................................8
7Feature.............................................................................................................................................. 87
1.31 Call Park.............................................................................................................................. 87
1.32 Life Line............................................................................................................................... 87
7.1.1 Add a Life Line Pattern...............................................................................................88
7.1.2 Edit a Life Line Pattern...............................................................................................88
7.1.3 Delete a Life Line Pattern.......................................................................................... 88
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1.33 Meet-me Conference...........................................................................................................88
7.1.4 Add a Meet-me Conference.......................................................................................89
7.1. Edit a Meet-me Conference.......................................................................................89
7.1.6 Delete a Meet-me Conference...................................................................................89
1.34 Music On Hold..................................................................................................................... 90
7.1.7 Music on Hold Management......................................................................................90
7.1.7.1Add a MOH File...............................................................................................90
7.1.8 Media File Management............................................................................................90
7.1.8.1Edit a MOH File...............................................................................................90
7.1.9 MOH ID List............................................................................................................... 91
7.1.9.1Edit a MOH ID.................................................................................................91
7.1.9.2Delete a MOH File...........................................................................................91
1.3 Voicemail............................................................................................................................. 91
1.36 Broadcast............................................................................................................................ 93
7.1.10 Add a Broadcast......................................................................................................93
7.1.11 Edit a Broadcast.......................................................................................................93
7.1.12 Delete a Broadcast.................................................................................................. 93
1.37 Worktime............................................................................................................................. 94
7.1.13 Add a Worktime........................................................................................................94
7.1.14 Edit a Worktime........................................................................................................ 94
7.1.1 Delete a Worktime...................................................................................................9
1.38 Memo Call........................................................................................................................... 9
7.1.16 Add a Memo Call.....................................................................................................96
7.1.17 Edit a Memo Call..................................................................................................... 96
7.1.18 Delete Memo Call.................................................................................................... 96
1.39 Automatic Call Distribution (PC#1 only)...............................................................................97
7.1.19 Set Agent Login and Logout.....................................................................................97
7.1.20 Add an Agent........................................................................................................... 97
7.1.21 Edit an Agent........................................................................................................... 97
7.1.22 Delete an Agent.......................................................................................................98
7.1.23 Add a Queue............................................................................................................ 98
7.1.24 Edit a Queue............................................................................................................ 98
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7.1.2 Delete a Queue........................................................................................................ 98
1.40 Paging............................................................................................................................... 100
7.1.26 Add a Paging.........................................................................................................100
7.1.27 Edit a Pagine.........................................................................................................101
7.1.28 Delete Paging........................................................................................................ 101
1.41 D-Auth............................................................................................................................... 101
1.42 Interactive Voice Response (IVR)......................................................................................102
7.1.29 Add a new IVR Menu.............................................................................................102
7.1.30 Edit an IVR Menu...................................................................................................103
7.1.31 Clone an IVR Menu................................................................................................ 103
7.1.32 Delete an IVR Menu............................................................................................... 103
7.1.33 IVR Parameters..................................................................................................... 106
1.43 Prompts............................................................................................................................. 106
7.1.34 Meet-me Prompts.................................................................................................. 106
7.1.3 Voicemail Prompts.................................................................................................107
7.1.36 IVR Prompts.......................................................................................................... 108
7.1.36.1Add an IVR Prompt.....................................................................................108
7.1.36.2Delete an IVR Prompt.................................................................................108
7.1.37 Auto Attendant Prompts.........................................................................................108
8Example Provisioning...................................................................................................................... 110
1.44 Internal Extension Configuration........................................................................................110
1.4 Case I: Singe-site Configuration........................................................................................110
1.46 Case II: Two-site configuration...........................................................................................112
9Appendix.......................................................................................................................................... 11
1.47 Default Hotkey Settings for IP PBX....................................................................................11
1.48 Managing with CLI Commands..........................................................................................11
9.1.1 Introduction.............................................................................................................. 11
9.1.2 Console Interface..................................................................................................... 11
9.1.2.1Connection....................................................................................................116
9.1.2.2Login.............................................................................................................. 116
9.1.2.3Basic Commands.......................................................................................... 116
9.1.2.4Admin Commands.........................................................................................117
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9.1.2. PBX Commands............................................................................................118
1.49 IP PBX Voicemail System Menu Tree................................................................................122
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1 Introduction
1.1 Overview
The IP PBX Administration Guide provides instructions for administering the IP PBX system. IP PBX is
an embedded call-processing server communicating with client stations with Session Initiation
Protocol (SIP). It migrates the telephony network and the data network of a small-to-medium business
(SMB) company into a manageable converged network. IP PBX works with various IP phones, voice-
over-IP (VoIP) gateways, and analog telephone adapters to route calls among client phones, analog
phones, and PSTN network. Additional voice features such as conferencing, auto attendant, and
voicemail are seamlessly enabled to all phones. IP PBX also provides Internet access to all LAN
devices through Network Address Translation (NAT).
IP PBX provides call control and media relay services to SIP clients and applications. It performs the
following primary functions:
˙ACD (Automatic Call Distribution)
˙Configurable multiple-layer IVR with office-hour setting
˙Configurable broadcast calls
˙Fax relay and pass-through (T.38 and T.30)
˙Voicemail IVR system
˙Meet-me conference
˙Intercom and Paging
˙SIP registrar
˙SIP outbound proxy for signaling and media
˙SIP gateway (FXO/FXS/ISDN BRI)
˙SIP PBX for extension calls
˙LAN stacking up to 4 units in the same model
˙Step-by-Step Wizard for adding users, extensions and trunks
IP PBX has a built-in suite of voice applications for supplementary services, and no special-purpose
hardware is required. Therefore, the total cost of ownership of a converged network enabled by IP
PBX is lower than building separated infrastructures for legacy telephony network and data network.
Moreover, it comes with a web-browsable1 interface to the data network configuration and voice
service provisioning, which brings both local and remote manageability of networks together to
facilitate administration. IP PBX web configuration also provides Wizard to help administrator easily
1It is highly recommended to use Internet Explorer 6.0 or later.
1

configure information of user, usergroup, route, routegroup, device and extensions step by step.
1.2 Platform Category
PC#1
PC#2
Category Module Name Dimension Power Consumption
PC#1 IPBX-182 , IPBX-1823 443 x 31 x 44(mm) 40W (Max)
PC#2 IPBX-1802, IPBX-1801, IPBX-1801EU 300 x 1 x 38(mm) 2 W (Max)
1.3 Installation
Operating Condition
The environment of installation site is suggested to meet the following Environmental Parameters.
Operating Temperature: 0 - 0℃
Storage Temperature: -10 - 70℃
Humidity (RH): 10~80%, non-condensing
2

Installation Overview for PC#1
1. AC Power 100-240 V, 0-60 Hz
Warning: Make sure the AC power is within this range, and the system is properly
shut down before AC power is disconnected. Power outage or sudden power off
will cause severe damage to the system and may not be recoverable.
2. Expandable PCI
interface
Usually 4 ports per daughter card, numbered from right to the left.
The rightmost port at slot 0 is port 1 and the leftmost port at slot 1
(if installed) is port 8. FXO ports are to be connected to FXS jacks
on wall or analog PBX using RJ-11 cables. FXS ports are to be
connected to analog phones, fax machines, or FXO ports of other
devices. ISDN BRI TE ports are to be connected to NT points from
PSTN or other ISDN network-side devices.
Warning: Make sure the power is off before changing any daughter card.
3. USB ports 2 external ports with compliance to USB 1.1/2.0. Plug in a USB
hard drive for CDR (Call Detail Record) /voicemail backup from
the internal storage.
4. WAN Connect to a broadband modem or a WAN router.
. LAN Connect to a LAN switch.
6. RESET Press to restart IP PBX system, or hold the button more than 10
seconds to factory default.
3

7. Console port Connect to a PC through console mode.
Installation Overview for PC#2
1. AC Power 100-240 V, 0-60 Hz
Warning: Make sure the AC power is within this range, and the system is properly
shut down before AC power is disconnected. Power outage or sudden power off
will cause severe damage to the system and may not be recoverable.
2. Pots port Usually 4 ports per box, numbered from left to the right. FXO ports
are to be connected to FXS jacks on wall or analog PBX using RJ-
11 cables. FXS ports are to be connected to analog phones, fax
machines, or FXO ports of other devices. ISDN BRI TE ports are
to be connected to NT points from PSTN or other ISDN network-
side devices.
3. USB port 1 external port with compliance to USB 1.1/2.0. Plug in a USB
hard drive for CDR (Call Detail Record) /voicemail backup from
the internal storage.
4

4. WAN Connect to a broadband modem or a WAN router.
. LAN Connect to an IP phone or a LAN switch.
6. RESET Press to restart IP PBX system, or hold the button more than 10
seconds to factory default.
7. Console port Connect to a PC through console.
Indicators
The mainboard indicators have the following meanings:
Indicator Color Description
PWR (Power) Green Power is on.
Off Power is off.
System Green The system is successfully started and ready to use.
Note that it will take around 90 seconds on first boot up.
Flashing Fan fault.
Off System fails to start, has been shut down, or IP PBX
service malfunctions.

2 Managing with Web Interface
The factory default of LAN IP address is 192.168.1.1. Connect to LAN port and the configuration Web
interface is at https://192.168.1.1/. Once connected, the browser will ask for accepting a certificate.
Click Yes to see the home page. Type in the default administrator ID and password (both are admin)
to log in for administration. The administrator password can be changed in the User Management ->
User.
1. Click admin in the Login ID.
2. Change the password in Password.
3. Click Apply to change the password.
Note: For the system security, please change the password after the first log-in.
After login, you will see four icons, Add Account Wizard, Add Route & Trunk, Mass Extensions
Adding and Customize Setup. The first three icons can lead you step by step to configure some
basic settings of IP PBX. Click the Customize Setup icon to see all the PBX configurations into detail.
Administrator can click on the top-left side of the webpage to go back to the home page of IP PBX
Web Interface.
6

3 Wizard Configuration
With IP PBX Wizard configuration, the administrator can set basic configurations for IP PBX easily.
With basic setup, IP PBX can function, and connect to the relevant devices and trunks. The Wizard
Configuration including Add Account Wizard, Add Route & Trunk and Mass Extension Adding.
When entering Wizard configuration, you will see at the bottom of each page that helps
you to configure with Wizard. Any configuration change in Wizard requires clicking at the
bottom of the homepage.
1.4 Add Account Wizard
In Add User & Device page, the administrator can setup usergroups, users and devices. You can
follow the following steps to finish configuration. After finishing configuration, click at the
bottom of the homepage to take the configuration effect.
Step 1: Add User Group
1. Enter a group ID and then click Add.
2. The name will show in the table of the webpage.
3. Click the name to view the edit page.
4. Enter settings shown in Table 3 -1.
. Click Back to return to the ADD USER GROUP page.
For deleting a usergroup, select a group ID and click Del.
Note: Make sure there is no user associate with the usergroup, or it cannot be deleted.
Click Next to add a user.
Table 3-1Add Usergroup Settings
Field Description
Description Arbitrary description information. Click Set to
add/update the information.
Associated Trunks2Select routegroups and outbound trunks accessible by
2Please refer to 1.30 for details.
7

this usergroup. Note the order matters the hunting
sequence in run-time.
Routegroup: display available routegroups.
Trunk: Display available trunks.
Group ID: The default number is “0”. A trunk with
Group ID “0” does not form a balance group with any
other trunks in Group 0. If Group ID is 1~ , trunks with
the same Group ID form a usage balance group.
Priority: the priority of a trunk to be selected in a trunk
balance group for an outgoing call – the larger number,
the higher the priority. The number ranges from 0 to
100.
Click or to add or delete the associate
trunks. After add all trunks, click Apply.
 If there is not any appropriate SIP trunk and PSTN
trunks to select, you may assign trunks at Step 5:
Assign Trunk in Add Route & Trunk wizard
configuration after trunks are created in the
previous step.
Reachable User Groups Select a usergroup and click that is reachable
from this usergroup. By default, only users in the same
usergroup can reach one another.
 If there is not any appropriate usergroup to select,
come back later to revise this selection, once
more usergroups have been created.
Associated PBX Features3Select PBX features enabled to this usergroup.
Member List Show the users associated with this usergroup.
Auth. Dial Passcode Select and enter a password in number for caller to
have the same privilege as this usergroup to dial out.
Group Call A group call number is a virtual number that presents
all extensions belong to this group. Enter a group call
number (not an existed extension/service number).
3Please refer to 7 for details.
8