Nortel CallPilot User manual

Nortel CallPilot
1005r Server Hardware
Installation
NN44200-308
.

Document status: Standard
Document version: 01.04
Document date: 30 April 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot server and the switch or system is
proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by
alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Trademarks
*Nortel, the Nortel logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250,
DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail,
Norstar, SL-1, SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA is a trademark of Qualcomm.
eTrust and InoculateIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT,
MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO,
WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
LOGITECH is a trademark of Logitech, Inc.
MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, In.

RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their respective owners.
Information for Japan
Japan Denan statement
The following applies to server models 600r, 1005r, 703t, and 1002rp:
Japan VCCI statement
The following applies to server models 600r, 1005r, 703t, 201i, and 1002rp:
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in
which case, the user may be required to take corrective action.

5
Publication History
April 2007
CallPilot 5.0, Standard 01.04 of CallPilot Installation and Configuration,
1005r Server Hardware Installation is issued for general release.
April 2007
CallPilot 5.0, Standard 01.03 of CallPilot Installation and Configuration,
1005r Server Hardware Installation is issued for general release.
April 2007
CallPilot 5.0, Standard 01.02 of CallPilot Installation and Configuration,
1005r Server Hardware Installation is issued for general release.
February 2007
CallPilot 5.0, Standard 01.01 of CallPilot Installation and Configuration,
1005r Server Hardware Installation is issued for general release.
August 2006
CallPilot 4.0, Standard 01.04 of the CallPilot Installation and Configuration,
1005r Server Hardware Installation guide is issued for the Service Assist
program.
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

6Publication History
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

7
Contents
Chapter 1 How to get help 9
Chapter 2 1005r server description 11
1005r Server features 11
Valid PCI card configurations 16
Network connectivity 17
Supported peripheral devices 20
Chapter 3 Preparing for installation 23
Installation overview 23
Unpacking the 1005r server 25
Removing the front bezel 26
Chapter 4 Installing the server and peripheral devices 29
Installing the server 29
Inspecting the modem 31
Connecting peripherals to the server 31
Connecting the server to the ELAN subnet 35
Connecting the server to the Nortel server subnet (optional) 36
Installing the Nortel software feature dongle 37
Chapter 5 Connecting the server to power 41
Safety precautions 41
Locating the power supply modules 41
Connecting the server to power 42
Appendix A EMC emission level protection for the 1005r
Server 47
Index 49
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

8Contents
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

9
Chapter 1
How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically,
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and have a Nortel support contract, you can also get help over the
phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:
www.nortel.com/callus
Getting Help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can usean Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

10 Chapter 1 How to get help
www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

11
Chapter 2
1005r server description
In this chapter
"1005r Server features" (page 11)
"Valid PCI card configurations" (page 16)
"Network connectivity" (page 17)
"Supported peripheral devices" (page 20)
"Reference documents" (page 21)
1005r Server features
Introduction
The 1005r CallPilot server is a long life industrial server in a standard
rack-mount 2U form factor. It utilizes dual Xeon technology and proven,
reliable SCSI hard-drive technology.
This section provides a general overview of the 1005r server features.
RoHS compliance
The 1005r server meets the requirements of the Restriction of Hazardous
Substances Directive 2002/95/EC, applicable in countries affected by the
EUED (European Union Environmental Directives). RoHS requirements
impose restrictions on the type and quantity of materials used in the
manufacturing and construction of Electronic and Electrical Equipment
(EEE).
To comply with the RoHS directive, some of the part numbers now
contain an E5 or E6 suffix. For example, part number NTRH2014 is now
NTRH2014E6. The part numbers in this guide do not contain the suffix.
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

12 Chapter 2 1005r server description
Server dimensions and weight
Height 87.6 mm (3.45 in.)
Width 435.3 mm (17.4 in.)
Depth (distance from front to back) 508 mm (20 in.)
Weight of fully loaded system 20 kg (44 lb)
Environmental specifications
Environmental condition Specification
Operating temperature 5

Cto35

C (41

Fto95

F)
Maximum rate of change must not
exceed 10

C (50

F) per hour.
Non operating (storage) temperature -40

C to +70

C (-40

F to +158

F)
Non operating humidity 95% @ 23 to 40

C
Altitude < 1 829 m (6 000 ft)
Electrostatic discharge <= 15 kV
Acoustic noise < 55 dBA
Handling drop (storage) 18 in free-fall (when packaged)
Handling drop 2g 11 mS
Front clearance 50.8 mm (2 in.)
Side clearance 25 mm (1 in.)
Rear clearance 92 mm (3.6 in.)
Front panel controls and features
The following diagram shows the front view of the 1005r server chassis with
the bezel cover removed. When the bezel cover is on, only the DVD and
USB connections, controls, alarm LEDs, and status LEDs are visible. With
the bezel cover removed, both hard drives, the peripheral DVD/CD/CDRW
drive, the anti-static connection, and the front serial port are accessible.
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

1005r Server features 13
Front panel controls
Lab
el Control or feature Lab el Control or feature
A Power switch L HDD1 activity
B Reset switch M HDD0 activity
C Critical alarm LED N DVD/CD/CDRW LED and
eject button
D Major alarm LED O Front serial port
E Minor Alarm LED P USB 2
F Power Alarm LED Q Electrostatic Discharge (ESD)
connection
G NMI switch (not used) R Hard drive 1 pull handle
H ID switch S Hard drive 1 release lever
I ID LED T Hard drive 0 pull handle
J NIC activity LED U Hard drive 0 release lever
K Status LED
Back panel controls and features
The following diagram shows the back panel controls and features. On
the right are the AC power supply banks. The PCI card brackets are in
the middle of the back panel while the connectors and ports are along the
bottom and left side.
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

14 Chapter 2 1005r server description
Back panel controls and features
Lab
el Control or feature Lab el Control or feature
A DB15 Telco alarm connector
(not used) G Rear connection to Comm 2 serial port
B1 PCI low-profile card #1
bracket H RJ45 NIC 1 connector
B2 PCI card #2 dual NIC for
HA configuration. For
more information about
HA, see High Availability:
Installation and Configuration
(NN44200-311).
I RJ45 NIC 2 connector
B3 PCI card #3 dual NIC for High
Availability (HA) configuration.
For more information about
HA, see High Availability:
Installation and Configuration
(NN44200-311).
J Video connector
C PCI full-size card brackets.
Numbered (1, 2, 3) from top
to bottom.
K USB 1
D Power Supply 1 L USB 0
E Power Supply 2 M Server management LAN port
F PS/2 mouse and keyboard
connectors N External SCSI tape drive
PCI riser assembly
The PCI riser assembly holds the PCI add-in cards; MPB96, RAID and
dual Network Interface Card (NIC). For more information about your
configuration, see "Valid PCI card configurations" (page 16). The following
diagram shows the PCI riser held above the server.
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

1005r Server features 15
PCI riser card
The following picture shows the PCI riser assembly when removed from the
1005r chassis. The PCI riser assembly is shown turned over with low-profile
and full-size cards installed.
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

16 Chapter 2 1005r server description
PCI riser card (turned over)
CAUTION
Risk of physical equipment damage
Remove the 1005r from the rack, and place it on a solid surface
when replacing or adding cards. The PCI riser assembly requires
considerable force when inserting it into the connector, and
physical damage can result if the assembly is not properly aligned.
When you place the server on a solid surface such as a
workbench, you have a better view of the card alignment, and
you can exert the necessary force when inserting the assembly
into the connector.
ATTENTION
If The PCI riser assembly must be fully seated to avoid server malfunction.
Valid PCI card configurations
Introduction
There are six PCI card slots; three low-profile and three full-size. Valid
configurations of low-profile and full-size cards are shown in the table Table
1 "1005r PCI card slot configurations" (page 17).
Note: Your server configuration depends on what was ordered from
Nortel. Therefore, your server may not have all of the slots populated.
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

Network connectivity 17
When looking at the server from the rear (see "Back panel controls and
features" (page 13)), both full-size and low-profile cards are numbered from
the top down.
ATTENTION
You must connect the DS30X-1 cable to an MGate card to receive the clock
source for the MPB96 board. Failure to connect the DS30X-1 cable to an MGate
card can result in noise interference on the remaining voice channels.
Table 1
1005r PCI card slot configurations
Configuration
Card
slot
type Slot
number Position Card type Meridian 1*/
CS* 1000
FS_PCI-1 top MPB96 MGate 1, 2, 3
FS_PCI-2 middle Not used
Full size
FS_PCI-3 bottom Not used
LP_PCI-1 top RAID
LP_PCI-2 middle Dual NIC
Single MPB96
Low profile
LP_PCI-3 bottom Dual NIC
FS_PCI-1 top MPB96 MGate 1, 2, 3
FS_PCI-2 middle MPB96 MGate 4, 5, 6
Full size
FS_PCI-3 bottom MPB96
Note: 3 Mgate cards connect to 1 MPB96
LP_PCI-1 top RAID
LP_PCI-2 middle Dual NIC
Three MPB96
(High Capacity)
Low profile
LP_PCI-3 bottom Dual NIC
Network connectivity
Introduction
This section describes how the 1005r server can be integrated into your
network. The integration depends on the type of switch you are using.
ATTENTION
To secure the CallPilot server from unauthorized access, ensure that the CallPilot
network is inside your organization’s firewall.
Sample network setup: Meridian 1
The following diagram shows a CallPilot server sample network setup with a
Meridian 1 switch. The Meridian 1 switch can be one of the following:
•Option 11C or Option 11C Mini
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

18 Chapter 2 1005r server description
•Option 51C
•Option 61C
•Options 81 and 81C
Sample network setup: Communication Server 1000
The following diagram shows a CallPilot server network setup with a
Communication Server 1000 (CS 1000) system.
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

Network connectivity 19
In the previous illustration, the telephony LAN (TLAN subnet) provides
IP connectivity between the CS 1000 system and the i2004 Internet
phonesets. The connection between the call server and media gateway
can be point-to-point (or through the LAN), if the system is installed in
a distributed data network.
For information about the CS 1000 system and i2004 Internet phoneset
bandwidth and network requirements, refer to the Communication Server for
Enterprise 1000 Planning and Installation Guide (553-3023-210).
Switch connectivity
For more details about how the 1005r server and switch connection
is established, refer to the Installation and Configuration Task List
(NN44200-306).
CallPilot ELAN subnet and Nortel server subnet setup
The 1005r server provides 10/100/1000Base-T Ethernet connectivity
through NICs installed in the server. The function of the NIC varies based
on switch connectivity, as follows:
Meridian 1 or CS 1000 systems
•One NIC provides connectivity to the ELAN subnet. Connect the NIC
labeled LAN2 on the back of the server to the ELAN subnet.
For information about the purpose and requirements of the ELAN
subnet, see the Planning and Engineering Guide (NN44200-200).
•The second NIC, labeled LAN1 can be connected to the Nortel server
subnet.
This optional NIC is required only for Meridian 1 or CS 1000 systems
that require a Nortel server subnet connection (in addition to the
ELAN subnet connection). The Nortel server subnet provides data
connectivity between desktop and Web messaging clients, Web-enabled
administrative PCs, and the CallPilot server.
Network requirements
Appropriate networking equipment must be available for both the Nortel
server subnet and ELAN subnet.
The Nortel server subnet and ELAN subnet must be properly configured
for correct CallPilot operation. To ensure correct configuration, Nortel
recommends that you consult a network specialist.
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.

20 Chapter 2 1005r server description
Remote access connectivity
Use one of the USB connectors on the rear of the 1005r server to connect
to an external plug-and-play modem. The modem is used for remote
administration and technical support.
RRAS is used to establish the remote access connection to the server. Use
either RDC or pcAnywhere to communicate with the CallPilot server.
Supported peripheral devices
Introduction
This section identifies external devices that are supported by the 1005r
server.
Device Description
Modem Use a 56-Kb/s external modem to provide remote access to the
1005r server. The modem connects to one of the USB connectors
on the rear of the server. You cannot use a serial port modem.
Ethernet switch or hub A 10Base-T Ethernet switch or hub provides the ELAN subnet
connection between the 1005r server and the Meridian 1 switch
or CS 1000 system. The customer can supply an Ethernet hub
or switch from third-party vendors or from Nortel.
Since the Ethernet switch or hub is an external device, it requires
an AC power source.
ATTENTION
To comply with EMC radiation requirements, a Class A
Ethernet hub or switch must be located 10 m (33 ft) away from
the 1005r server. Shielded Ethernet cables must be used.
Monitor, keyboard, and
mouse •VGA Monitor with Male DB-15 connector (customer supplied)
Since the monitor is an external device, it requires its own AC
power source.
•Keyboard: (customer supplied)
•Mouse: (customer supplied)
Tape drive •Use an external SCSI tape drive to back up your system. The
Tandberg SLR 75 is provided with your system.
Nortel CallPilot
1005r Server Hardware Installation
NN44200-308 01.04 Standard
5.0 30 April 2007
Copyright © 2007, Nortel Networks
.