AMTelecom AMT5500 User manual

October 2021 Rev.1.3
User Manual
AMT5500

AMT5500 User Manual
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Contents
SAFETY PRECAUTIONS (BE SURE TO FOLLOW)...........................................................................................4
SYMBOL DESCRIPTION ........................................................................................................................................5
HANDLING OF THIS PRODUCT ..............................................................................................................................6
HANDLING OF THIS PRODUCT IN THE VICINITY OF ELECTRONIC MEDICAL EQUIPMENT.....................................11
INTRODUCTION.....................................................................................................................................................12
1. HARDWARE FEATURES...............................................................................................................................13
1.1. PRODUCT OVERVIEW.........................................................................................................................13
1.1.1. Product Layout.............................................................................................................................13
1.1.2. Interface........................................................................................................................................14
1.1.3. Key & Switch ................................................................................................................................14
1.1.4. LED Indicator................................................................................................................................15
1.2. ASSEMBLE THE ROUTER....................................................................................................................17
1.2.1. Insert the USIM Card ..................................................................................................................17
1.2.2. Attach the Antennas....................................................................................................................18
1.2.2.1. Internal Antenna...................................................................................................................18
1.2.2.2. External Antenna(Optional)................................................................................................18
1.2.3. Connect the Adaptor Plug ..........................................................................................................20
1.2.4. Fixed installation of router ........................................................................................................21
1.2.4.1. Bracket(Optional).................................................................................................................21
1.2.4.2. Cable Tie...............................................................................................................................23
1.3. PLACE THE ROUTER...........................................................................................................................23
2. GETTING STARTED.......................................................................................................................................25
2.1. CONNECT TO NETWORK.....................................................................................................................25
2.2. LOGGING INTO THE WEB UI...............................................................................................................26
3. CHECKING THE ROUTER STATUS ...........................................................................................................27
3.1. NETWORK STATUS .............................................................................................................................27
3.2. WAN INFORMATION ...........................................................................................................................28
3.3. LAN INFORMATION.............................................................................................................................29
3.4. DEVICE INFORMATION........................................................................................................................30
3.5. SYSTEM PERFORMANCE....................................................................................................................31
4. CONFIGURING THE ROUTER SETTINGS ...............................................................................................32
4.1. NETWORK SETTING............................................................................................................................32

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4.1.1. Network Mode..............................................................................................................................32
4.1.2. PIN.................................................................................................................................................33
4.1.3. Profile Management....................................................................................................................34
4.1.4. Random NW Attach.....................................................................................................................34
4.2. WAN SETTING ...................................................................................................................................35
4.2.1. NTP................................................................................................................................................35
4.2.2. OpenVPN Client...........................................................................................................................36
4.2.3. Port Forward.................................................................................................................................36
4.3. LAN SETTING...................................................................................................................................38
4.3.1. Internet Protocol Settings...........................................................................................................38
4.3.2. MAC address filter.......................................................................................................................39
4.4. DIAGNOSIS .........................................................................................................................................41
4.4.1. Ping Diagnosis .............................................................................................................................41
4.4.2. Remote Access............................................................................................................................42
4.5. USER MANAGEMENT..........................................................................................................................43
4.5.1. Time zone.....................................................................................................................................43
4.5.2. Account Management.................................................................................................................43
4.5.3. Web UI Refresh Time..................................................................................................................44
4.5.4. Periodic Reboot ...........................................................................................................................44
4.5.5. Rebooting......................................................................................................................................45
4.6. FIRMWARE MANAGEMENT..................................................................................................................46
4.6.1. Software Upgrade........................................................................................................................46
4.6.2. Initialize Configuration.................................................................................................................47
4.6.3. Configuration Backup..................................................................................................................47
4.6.4. Configuration Restore.................................................................................................................47
4.7. SYSTEM LOG......................................................................................................................................49
A. PRODUCT SPECIFICATION............................................................................................................................50
B. FREQUENCY INFORMATION.........................................................................................................................51
C. CURRENT CONSUMPTION.............................................................................................................................52
D. TROUBLESHOOTING.......................................................................................................................................53
E. LIST OF STORED AND INIT ITEMS...............................................................................................................54
F. NOTIFICATION OF COMPLIANCE................................................................................................................58
F. ABBREVIATIONS................................................................................................................................................62

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Safety precautions (be sure to follow)
For correct use of this product, be sure to read through “Safety precautions” carefully
before use. After reading it, please keep it in a safe place.
You must follow the safety precautions presented here in order to prevent any
personal injury to yourself or other people or loss of property.
Do not remove the label attached to the product. This label indicates that the
certification of conformity to the technical standards and the certification of conformity
to the technical standards have been obtained, and this product cannot be used if the
label is removed.
Use only the designated products for AC Adaptor and Antenna.
Use this product within the temperature range of -20°C to 60°C and the humidity is
within 85%. Also, note that there are restrictions on the operating temperature and
environmental humidity of this product.
It contains general safety information for devices and may include content that does
not apply to your device.
The term ‘device’ refers to the product and its battery, the items supplied with the product,
and any approved accessories used with the product.

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Symbol Description
The following symbols indicate the different levels of hazards or damages that may be
caused when this product is misused without following the instructions.
WARNING
This indicates a potentially hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION
This indicates a potentially hazardous situation which, if not
avoided, may result in minor or moderate injury.
The following symbols indicate the instructions that must be followed.
Don’t
This indicates an action that is prohibited.
Do
This indicates that the action must be performed strictly according
to the instructions provided (action which must be performed)

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Handling of this product
WARNING
Don’t
Do not use, store or leave this product in any location at a high
temperature or heat likely to accumulate (near a flame, near a stove, in
a futon or kotatsu, in direct sunlight, or inside a vehicle exposed to
sunlight).
It may cause a fire, a burn, an injury or an electric shock. In addition,
some parts of the case may be hot, which may cause burns.
Do not disassemble, modify, or repair your device
Any changes or modifications to your device can void your
manufacturer’s warranty. If your device needs servicing, take your device
to a Service Centre.
Do not pour and get it wet with liquid (drinking water, sweat, seawater,
urine of the pet, etc.).
This product is not waterproof. It may cause a fire, a burn, an injury or an
electric shock. Please note that if our inspection determines that the
failure was caused by the customer's negligence, this product will not be
covered by the warranty and the unit may not be repairable. Also, even
if the unit is repairable, there will be a charge to repair the unit.
Foreign objects or liquids may enter the product. If anyabnormality occurs,
immediately stop using it, turn off the power, and remove all connected
cables.
Do not apply excessive force or shocks such as drop, stamp or hurl.
It may cause a fire, a burn, an injury or an electric shock and Repair due
to the user's carelessness is excluded from free warranty.
Do not touch or apply excess force to the connector pins. It may cause
failure.
Do not use damaged power cords or plugs, or loose electrical sockets
Unsecured connections can cause electric shock or fire.
Do not pull the power cord excessively when disconnecting it
Doing so may cause electric shock or fire.
Do not bend or damage the power cord.
Doing so may cause electric shock or fire.
Do not touch this product and AC Adaptor by wet hands. If the AC
adaptor is wet, stop using it and contact your place of purchase.

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Do not apply excessive force or shocks such as drop, stamp or hurl the
AC adaptor.
Do not use the product when there is severe thunder or lightning, and
disconnect the product from the AC adaptor. Injury or fire may result from
lightning.
Do not put this product in the vicinity of the outlet air vent of an air
conditioner.
Do not use aplace that can emit flammablegas such asa service station.
If used in such a place, it may cause an explosion or fire.
Do not put it in a heating cooking apparatus such as microwave ovens
and the high pressure containers.
It may cause a fire, a burn, an injury or an electric shock.
Do not use while driving, such as a car. It may cause an accident. When
setting the product, stop and operate
If you notice any abnormalities such as odor, abnormal noise, smoke
emission, heat, discoloration or deformation during use or storage, turn
off this product immediately.
It may cause fire, burns, injury or electric shock.
Do not place the product where there is a risk of overheating.
The heat can damage the battery, causing overheating or personal injury
Conductive materials may cause a short circuit or corrosion of the
terminals, which may result in an explosion or fire.
Do not use or store your device in areas with high concentrations of dust
or airborne materials
Dust or foreign materials can cause your device to malfunction and may
result in fire or electric shock.
Do not use a cable whose covering is peeled off or damaged, and do not
use any charger or battery that is damaged or malfunctioning.
Prevent the multipurpose jack and the small end of the charger from
contact with conductive materials, such as liquids, dust, metal powders,
and pencil leads. Do not touch the multipurpose jack with sharp tools or
cause an impact to the multipurpose jack
Do not bite or suck the device or the battery
Doing so may damage the device or result in an explosion or fire and
Children or animals can choke on small parts.
If children use the device, make sure that they use the device properly.
Do not insert the device or supplied accessories into the eyes, ears, or
mouth. Doing so may cause suffocation or serious injuries.

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Do
On an aircraft, using electronic devices can interfere with the aircraft’s
electronic navigational instruments. Follow the regulations provided by
the airline and the instructions of aircraft personnel. In cases where it is
allowed to use the device, always use it in flight mode.
Electronic devices in your car may malfunction, due to radio interference
from your device. Contact the manufacturer for more information.
Please switch off this product in the vicinity of the electronic equipment
handling highly precise control or subtle signals.
It may adversely affect it such as malfunction.
※Examples of the electronic equipment which requires attention:
A hearing aid, an implantable pacemaker and an implantable
defibrillator, other medical service electric apparatuses, a fire alarm,
an automatic door, and other automatic control apparatuses.
If you use an implantable pacemaker, an implantable defibrillator or other
medical electric apparatus, please confirm the influence of the radio
wave with each medical electric apparatus maker or distributor involved.
When designing an instrument equipped with this product, it must be
designed so that high temperature components do not come into direct
contact with the user. Depending on the communication condition, the
temperature of this product may rise, causing fires, burns, and other
accidents.

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CAUTION
Don’t
Do not store this product in a dusty, highly humid, or high-temperature
place. It may cause a fire, a burn or an electrical shock.
Do not place this product on an unstable surface such as a loose
pedestal, inclined platform, or a place subject to vibration. The product
may fall and cause injury or product malfunction.
Do not store your device near magnetic fields
Your device may malfunction from exposure to magnetic fields.
Magnetic stripe cards, including credit cards, phone cards, passbooks,
and boarding passes, may be damaged by magnetic fields.
Do not dispose of with trash. It may cause fire or environmental
damage. If the product becomes unnecessary, contact the retailer or
manufacturer for a collection method.
Inserting a card or connecting a cable by force or improperly may result
in damage to the multipurpose jack or other parts of the device.
Do not remove the connecting cable and antenna of each connector
while this product is turned on. It may cause failure.
Avoid contact with device when it is overheating. Failure to do so may
cause low temperature burns, redness and skin pigmentation
When inserting a card or connecting a cable to your device, make sure
that the card is inserted or the cable is connected to the proper side.
Do
This product may become hot when used for communication for many
consecutive hours, but it is not failure. Be careful with the handling of
this product as it may be still hot even after communication.
If you do not use the product for a long time, disconnect the power
cable from the product. If you use it for a long time, this product may
overheat, so be careful when handling it.
If this product is affected by noise by your environment, implement noise
countermeasures as wireless characteristics may be compromised.
Do not use your device near other electronic devices
Most electronic devices use radio frequency signals. Your device may
interfere with other electronic devices.
If you use this device in the vicinity of a phone, television set, or radio
receiver, it may cause some interference. Please use this device at a
distance as far as possible from such units.
Using a wireless data connection may cause interference with other

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devices, such as audio equipment and telephones.
Electronic devices in your car may malfunction, due to radio
interference from your device. Contact the manufacturer for more
information. Comply with all safety warnings and regulations regarding
mobile device usage while operating a vehicle.

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Handling of this product in the vicinity of electronic
medical equipment
WARNING
Do
Those who wear an implantable pacemaker or a defibrillator must carry
or use this product at least 22 cm away from the implanted product.
The radio wave from this product may affect the operation of electronic
medical equipment.
Do not use this product in crowded places as there may be people
nearby with implantable cardiac pacemakers and implantable
defibrillators. Theradio wave from this product may affect the operation
of electronic medical equipment.
Use the following indoors in the medical institution:
Do not bring this product into the operating room, Intensive Care Unit
(ICU) or Coronary Care Unit (CCU)
Do not use this product in the ward.
Even if you are in a lobby, etc., do not use this product if there are
medical electrical equipment nearby.
Please follow the instructions from each medical institution when you
use this product in a medical institution.
If any electronic medical equipment other than an implantable
pacemaker or an implantable defibrillator is used outside a medical
institution, such as in the home, please confirm the possible effect of
radio waves with the manufacturer ofthe electronicmedical equipment.
The radio wave from this product may affect the operation of electronic
medical equipment.
If you use medical equipment, contact the equipment manufacturer
before using your device to determine whether or not the equipment
will be affected by radio frequencies emitted by the device.

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Introduction
This product is a wireless router that supports GSM, UMTS, LTE wireless data
communication and Ethernet connection.
It is a miniaturized model that supports various frequency bands and supports both
internal and external antennas. We will provide the best choice for all customers who
want a wireless router.

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1. Hardware Features
This section outlines the physical aspects of your router.
1.1. Product Overview
1.1.1. Product Layout

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1.1.2. Interface
The following parts are located on the rear panel.
Item
Description
External Antenna Port
(ANT1, ANT2)
To Connect the provided external antenna.
Debug Port (DEBUG)
For debugging purposes, do not use by users.
Power Input Port (DC IN)
For connecting the router to a power socket via the provided
power adaptor.
Serial Port (SERIAL)
To use the serial interface via the provided cable. (Option)
Ethernet Port (LAN1, LAN2)
For connecting your PCs or other wired network devices to the
router
1.1.3. Key & Switch
Item
Description
Function Key (FUNCTION)
Press and hold this button for more than 3 seconds to reboot
the router.
INIT Key (INIT)
Press and hold this button for more than 3 seconds to Initialize
the router setting values. After the initialization is complete, the
router is restarted. Regarding initialization items, refer to E. List
of Stored and INIT items.

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Item
Description
ANT Select Switch
This is a switch to select an external or internal antenna.
-. Internal Antenna(Default)
-. External Antenna(Optional)
Please refer to 1.2.2 Attach the Antennas for Antenna Setting
details
USIM Card Slot (SIM)
This is the slot to insert the USIM Card.
Please refer to 1.2.1 Insert the USIM Card for how to insert the
USIM.
1.1.4. LED Indicator
LED
Status
Indication
PWR
Solid Green
The router is booted up and ready.
Solid Red
The router is booting.
Off
Power is not supplied.
ANT
Solid Green
LTE Network is attached and good signal is detected.
Blinking Green
LTE Network is attached and poor signal is detected.
Solid Blue
UMTS or GSM Network is attached and good signal is detected.
Blinking Blue
UMTS or GSM Network is attached and poor signal is detected.

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Solid Red
No signal or service failure is detected.
Blinking Red
USIM is not detected or PIN/PUK is required.
Off
Non-operation
DATA
Solid Green
Internet connection is ready.
Blinking Green
Internet connecting is in progress.
Off
Internet connection is disconnected.
LAN1
Solid Green
LAN1 port has detected wired links with device.
Blinking Green
Data is being transmitted or received.
Off
No link is detected on LAN1 port.
LAN2
Solid Green
LAN2 port has detected wired links with device.
Blinking Green
Data is being transmitted or received.
Off
No link is detected on LAN2 port.
CTRL
Blinking Red
Software upgrade is in progress.
Off
Non-operation
LED visibility may decrease depending on the surrounding environment of the
product.

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1.2. Assemble the Router
1.2.1. Insert the USIM Card
This product uses a separate USIM card tray. Mount the USIM card asshown in the figure
and insert it into the product.
Make sure to tighten the screw after inserting the USIM card.
Inserting a USIM card in the opposite direction or applying excessive force can
cause product damage.
Be careful not to touch or scratch the IC part of the USIM card.
Do not force the USIM card out.
Do not insert or remove a USIM card with the product powered on.

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1.2.2. Attach the Antennas
1.2.2.1. Internal Antenna
This product includes internal antenna. To use the Internal antenna, set the Antenna
Selection Switch as shown in the figure.
1.2.2.2. External Antenna(Optional)
In addition to the build-in antenna designed to satisfy your basic needs, you can also
install external antenna to the router to improve signal reception.
The router needs two external antennas. Please contact AM Telecom to purchase the
antenna.
1. Turn off the router and unplug the power adaptor before installing any external
antennas.
2. Set the Antenna Selection Switch to external antenna.
Check the direction of the antenna selection switch on initial installation.

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3. Align the antennas with the antenna ports on your router.
4. Turn the external antenna to fix it on the product.
5. Orient the antenna for best fit.
or
Only use external antenna authorized byAM Telecom.
Do not install or remove the external antenna with the product powered on.
The external antenna must be connected when the antenna selection switch is set
to an external antenna. If the external antenna is not connected, the product
cannot be used.

If you don't use two external antennas, please use without removing protective cap
attached to antenna ports.

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1.2.3. Connect the Adaptor Plug
Insert a plug meeting respective standard of nation where you use in the power adaptor
body.
Plug
Country
Japan, USA,
Vietnam,
Taiwan,
Thailand,
Cambodia,
Bangladesh
Korea
UK, Malaysia,
Singapore,
Hong Kong, UAE,
Bangladesh
Europe
(France, Germany,
Belgium, Turkey,
etc), Myanmar,
Bangladesh, Chile,
Mongolia
Only use adaptor authorized by AM Telecom.
Be careful not to damage the adaptor when inserting or unplugging the adaptor.