Anelto OnTheGo Elite User manual

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QUICK START GUIDE
Personal Mobile Alert System

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Table of Contents
Items in your Box ...................................................................3
Step 1: Reading the Directions ..............................................5
Step 2: Preparing your System ..............................................6
Step 3: Activating your System..............................................7
Step 4: Talking to the Call Center ..........................................8
Step 5: Wearable Accessories................................................9
Step 6: Setting up your Wearable..........................................10
Step 7: Care4Mom App..........................................................11
Step 8: Receiving Messages...................................................12
Quick Reference: General Information..................................13
Quick Reference: LED Indicators............................................14
Important Tips and Reminders ..............................................16
Regulatory Compliance: FCC/IC.............................................17
Regulatory Compliance: RF Exposure....................................18

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Items in your Box
Mobile Alert Phone Power Cord and Adapter
and Charging Cradle
1 Wearable
(with Pendant and Wristband Accessories)

Page 4
Items in your Box
Plug USB into back of Cradle
for home use or bottom of
Mobile Alert Phone for travel
charger
Plug into Wall
Socket
USB on cradle for home use
ON/OFF Button
Speaker
Mini USB for
travel charger
Charger Pins
Microphone
Power LED
EMERGENCY
Call Button
Power LED
Network LED
MESSAGE
Button
LED Call Indicator
(Green or Red)

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Step 1: Reading the Directions
1) Please take a few minutes to read through this quick
start guide so you will be familiar with the steps
required to set up your Personal Mobile Alert System.
2) Please make sure someone is with you while you are
setting up and testing your system.
3) The Mobile Alert Phone is programmed with multiple
audio prompts to make it easier to use. Please follow
the audio prompts if they occur.

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Step 2: Preparing your System
1) Locate a place in your home that is central and is near a
standard wall outlet. It should be easy to access for daily
charging and to allow you to take the Mobile Alert Phone
with you when you leave the house.
2) Plug the Power Cord into a wall socket not controlled by a
switch and the small end into your Charging Cradle.
3) The green LED on the Charging Cradle will light up solid
GREEN to show you that the
Cradle is plugged in correctly.
4) Place the Mobile Alert Phone
in the Cradle. The Mobile
Alert Phone will take a few
moments to wake up. It will
announce “Now Charging”.
The Network LED will blink
GREEN while it is attempting
to find your network and will
be solid GREEN when your
Mobile Alert Phone is
connected to the network and is ready to make emergency
calls.
5) The Power LED on the Mobile Alert Phone will blink RED
while it is charging and will be OFF when fully charged.
Plug into the charging cradle
Plug into a wall socket
#4 #5
#3
#2

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Step 3: Activating your System
1) Your Mobile Alert Phone will prompt you and guide
you through the remaining setup.
2) When your Mobile Alert Phone has sufficient charge, it
will say “Hello, it’s time to test your system to make
sure it is working properly. Please press and hold your
EMERGENCY Call Button for
three seconds now to allow us to
confirm that your system is
working properly.”
3) Press and hold the
EMERGENCY Call Button
for three seconds. You will hear
a tone and when you RELEASE
the button, the RED lights around
the EMERGENCY Call Button will
turn ON. At this point, the
Mobile Alert Phone will
announce “Dialing the Emergency Call Center now. To
cancel this call, press and hold the EMERGENCY Call
Button for three seconds now.”
4) If the call is not cancelled, you will hear a ring-back
sound from your Mobile Alert Phone and an operator
from the call center will answer your call.
5) The microphone is at the bottom of the Mobile Alert
Phone. Be sure that your hand is not covering the
microphone when you speak with the call center
operator.
microphone

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Step 4: Talking to the Call Center
1) The operator should have your name from your
original order form, as well as the address where your
cradle will be located. The operator will confirm:
a. Your name
b. Your Cradle address **
c. The quality of your call
d. Your Mobile Alert Phone location
2) The Mobile Alert Phone will automatically end the call
when the operator hangs up.
3) The Mobile Alert Phone will announce “Your call has
ended. Thank you.”
4) When you are home, your Mobile Alert Phone should
always be returned to the Charging Cradle after talking
to the operator.
5) When you go out of your home don’t forget to bring
your unit with you.
** Please note that the location of the Cradle as your call
center registered address is a key part of identifying your
location should you need emergency help. PLEASE DO
NOT MOVE THE CRADLE TO ANOTHER ADDRESS
WITHOUT NOTIFYING THE CALL CENTER.

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Step 5: Wearable Accessories
1) The Wearable Button can be exchanged between the
Wristband and Pendant. Locate your Wearable Button
in the plastic tri-fold box.
a. Turn the Wristband or Pendant accessory so the
front is resting on a solid surface. You are now
looking at the back of the accessory. You will
insert the Wearable Button into the Wristband
or Pendant accessory from the back. With the
grey button side facing down, push the button
into the accessory. Please use sufficient force to
push and lock the Wearable Button into the
Wristband or Pendant accessory.
b. Remove the Wearable Button from the
Wristband or Pendant accessory by pressing on
the outside edge of the front of the Wearable
while holding the outside bracket. Sufficient
force is required to push the Wearable out of
the accessory.
c. Do not push on the center of the Wearable
Button while inserting or removing it.
Wearable Button
In Pendant
Wearable Button
In Wristband

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Step 6: Setting up your Wearable
1) The Wearable is ready to use. Please make sure someone is
near your Mobile Alert Phone when testing your Wearable.
2) Press the center of the Wearable (this is where the call
button is located) for three seconds.
3) You will feel the click of the Button when you first push it.
Hold the Button down until the green LED turns on (3
seconds) and then RELEASE it. You will see the LED at the top
of the button start to flash. A green LED flash
indicates that you are initiating a call from
your Mobile Alert Phone to the call center.
While the green LED is flashing, you may
cancel the call by pressing and holding the
Button for three seconds. The LED will stop
flashing and the call will be cancelled.
4) A red LED flash indicates that your Wearable is
unable to initiate a call from your Mobile Alert
Phone. Please move closer to your Mobile
Alert Phone and try again.
5) Whenever a call is initiated, the Mobile Alert
Phone will announce “Dialing Call Center”. You may cancel
this call by pressing and holding the call button on the
Wearable for three seconds. The green LED will stop flashing
and the Mobile Alert Phone will announce “Call Cancelled”.
6) If the call goes through, please tell the Call Center that you
are OK and that this is a test call.
7) Your Wearable is now paired and you have verified that you
are able to start a call to the call center on the Wearable.
8) Your Wearable is water resistant, but it is not waterproof. It
can be splashed, but it should not be submerged.

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Step 7: Remotecare247 App
1) Your loved ones can keep in touch with you using the
Remotecare247 app. It may be downloaded from the
Apple or Google store. A link to the Apple store may be
found at www.anelto.com under the subsection Caregiver
Solutions. You may also use this app yourself if you have
an Android or iOS smartphone.
2) This is part of your service and offers the capability to send
a reminder, locate your Mobile Alert Phone wherever you
are, and to see if your system is properly charged and
ready to use.
3) Once the app is installed and opened, you will need to
complete the Caregiver profile. If you are using the app
yourself, this will be your information. If you wish to have
someone else use the app, they will be entering their
information. When requested, your Account Number can
be found on the barcoded sticker on the back of the
Mobile Alert Phone and the Cradle. Please be sure the
email address and telephone number information is
entered correctly. We use some of this information to
verify you as an authorized user.
4) To begin seeing detailed information
about your system, you or those you
authorize will need to be listed as a
contact with your dealer. If this
authentication step does not match
with the information the Dealer has
provided, you will be asked to contact
them to correct this before you are
granted access.

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Step 8: Receiving Messages
1) Your loved ones may send you messages using the
Remotecare247 app. They may wish to remind you of
a doctor’s appointment or just wish you a good day.
2) Your Mobile Alert Phone may also automatically send
you reminder messages when needed.
3) When you see the green LED blinking on the MESSAGE
Button, push the button and listen to the message.
You may wish to have a notepad and pencil ready in
case you need to jot down any information.
MESSAGE
Button

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Quick Reference: General Information
1) When traveling on a plane, press the ON/OFF
button on top of the Mobile Alert Phone and hold
it down for five seconds to turn it off. Your
Mobile Alert Phone will announce, “Your device is
powering down now”. Turn the Mobile Alert
Phone back on at the end of your flight by again
pressing and holding the ON/OFF button for five
seconds. Your Mobile Alert Phone will announce
“Your device is now ready”.
2) For your added safety, the Mobile Alert Phone can place a call
even when it has been turned off. It only needs a sufficient
charge on its battery. This means that you can place an
EMERGENCY call, even if the LEDs on the Mobile Alert Phone
are off, by pressing either the EMERGENCY Button on the
Mobile Alert Phone or the Wearable. (It will take a few extra
seconds to make the call because it must turn itself on first.)
3) The Mobile Alert Phone is designed to last up to 40 hours from
a full charge before having to re-charge. The Wearable is
designed to last three years, at which time a new Wearable will
be sent automatically to replace the old one.
4) If your Mobile Alert Phone battery has a charge of less than
20%, the Mobile Alert Phone will announce “Low battery,
please place your device on the charger now”. It is important
that you place your Mobile Alert Phone on the Charging Cradle
as soon as possible.
5) If you do not place the Mobile Alert Phone on the
Cradle, then the green MESSAGE Button LED will
light. Push the MESSAGE Button and the Mobile
Alert Phone will remind you “Low battery, please
place your device on the charger now”. If you do
not charge your Phone, the Mobile Alert Phone
will remind you again 30 minutes later.

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Quick Reference: LED Indicators
The following is a guide to the LED indicators on the Cradle,
Phone, and Wearable:
1) CRADLE GREEN LED –Solid green: Cradle is plugged in and
has power. No LED: Cradle has no power.
2) MOBILE ALERT PHONE GREEN LED (above Signal icon) –Solid
Green: Mobile Alert Phone is registered to network and able
to make calls. Blinking Green: Mobile Alert Phone is
attempting to register to the network.
3) MOBILE ALERT PHONE RED LED (above Battery icon) –Solid
Red: low battery and Mobile Alert Phone must be charged.
Blinking Red: Mobile Alert Phone is charging. The Mobile
Alert Phone will also announce “Your device is now charging”
when placed correctly on the Cradle. No LED: Mobile Alert
Phone is properly charged.
4) MOBILE ALERT PHONE EMERGENCY CALL BUTTON RED RING
–Blinks around Emergency Call Button while making a call.
Turns solid red when the call is connected. Turns off at the
end of a call.
5) MOBILE ALERT PHONE MESSAGE BUTTON GREEN RING –
Solid Green: You have a voice message telling you to place
the Mobile Alert Phone on the Charging Cradle. Blinking
Green: You will also hear a tone letting you know that a new
message is available. Push the Message Button to play the
message. The green Message Button LED will turn off after
all messages are played.
6) WEARABLE LED –Blinking Red: Wearable is NOT in
communication with Mobile Alert Phone and NO CALL can be
made. Blinking Green: Call is being initiated from Wearable
(will cease blinking after seven seconds). Solid Green for
seven seconds when the call is connected.

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Quick Reference: LED Indicators
#6
#1
#4
#3
#2
#5

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Important Tips and Reminders
1) Important: Your iOnMom Mobile Alert Phone requires adequate
battery charge and cellular signal to make an emergency call.
2) The GREEN LED Message system allows us to keep in touch with you
and provide you with important information. Please Press the green
Message Button whenever it is lit to listen to these messages.
3) The iOnMom Wearable Button is water resistant, but it is not
waterproof. It can be splashed, but it should not be submerged.
Remove your wearable and place it where you can easily reach it
when performing activities where it may become submerged.
4) Your iOnMom Mobile Alert Phone is not water or splash resistant.
5) Your account number is located on the back of your Mobile Alert
Phone and Charging Cradle.
6) Please test your system at least once a month.
7) iOnMom utilizes both Global Positioning System (GPS) and Cellular
Based Location Services (CBS) in order to find user’s current location.
By activating the product, User agrees to allow Call Centre and their
affiliates to use this information to provide services to him or her in
the case of an emergency response.
8) iOnMom pendant lanyards are designed to break away under certain
conditions; however, any cord worn around the neck can pose a risk
of strangulation, including the possibility of serious injury or death.
9) iOnMom does not provide medical advice. User should always consult
his or her physician or other healthcare professional with questions
regarding any medical or mental health condition or for specific
guidance regarding nutrition or physical activity.
10) As with all location based services it may not always be possible to
determine your location. Multi-level buildings, obstructions, dense
urban areas, the weather and other conditions can make it difficult
for GPS satellites and cellular services to locate your exact location.
11) Our products are tested, as are other cellular and wireless
communications products licensed in Canada and the United States.
Individuals with pacemakers should review their pacemaker materials
regarding interaction with cell phones and take the same precautions
the materials recommend for this device.

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Regulatory Compliance: FCC/IC
The user’s manual or instruction manual for an intentional or unintentional
radiator shall caution the user that changes or modifications not expressly
approved by the party responsible for compliance could void the user's authority
to operate the equipment.
This device complies with Part 15 of the United States FCC regulations and has an
Industry Canada registration (IC ID) of 20951-ANH1115. Operation is subject to
the following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.
For a Class B digital device or peripheral, the instructions furnished the user shall
include the following or similar statement, placed in a prominent location in the
text of the manual:
NOTE: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules and the IC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This equipment has been tested and found to comply with the limits pursuant to
Part 15 Subpart B, Part 22, and Part 24 of the FCC rules and the IC Rules. These
limits are designed to provide reasonable protection against harmful
interference in an appropriate installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not used in accordance with
instructions, can cause harmful radiation to radio communication. However,
there is no guarantee that interference will not occur in a particular installation.

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Regulatory Compliance: RF Exposure
Your device is a radio transmitter and receiver. It is designed and manufactured
not to exceed the emissions limits for exposure to radio frequency (RF) energy
set by the Federal Communications Commission (FCC) of the U.S. Government
and Industry Canada of the Canadian Government. These limits are part of
comprehensive guidelines and establish permitted levels of RF energy for the
general population. These guidelines are based on the safety standards
previously set by the U.S. and international standards bodies. The standards
include a substantial safety margin designed to assure the safety of all persons,
regardless of age and health.
The exposure standard for wireless RF devices, such as the device, employs a unit
of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set
by the FCC/IC is 1.6W/kg. SAR values at or below that limit are considered safe
for the general public.
Before a wireless RF device is made available for sale to the Public, it must be
tested and certified to the FCC/IC that it does not exceed the SAR limits
established by the FCC/IC. Tests for SAR are conducted using the positions and
locations (e.g., at the ear or worn on the body) as required by the FCC/IC for each
device model.
The device has been tested and meets the FCC/IC RF exposure guidelines when
used against the body under normal usage conditions.
To comply with FCC/IC RF exposure requirements, a minimum separation
distance of 10mm must be maintained.
IC RSS-Gen section 8.4
English
This device complies with Industry Canada’s license-exempt RSSs. Operation is
subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may
cause undesired operation of the device.

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HAVE QUESTIONS?
Please refer to the more detailed information at
www.anelto.com or contact your Dealer.