applied satellite 9505 Docking Station User manual

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9505 / 9505A Docking Station
Contacts
Table of Contents
For additional information about this Product warranty, please contact your Service Provider or Point-of-
Sale. For additional information about ASE products and services, please contact ASE as follows:
Telephone: [phone]
Facsimile: 480.452.0971
Website: www.ase-corp.com
E-mail: [email protected]
Mail: Applied Satellite Engineering, Inc.
16559 North 92nd Street, Suite 101
Scottsdale, Arizona 85260 USA
Preface / Overview ...................................................................................................................................................................................2
Safety Information ................................................................................................................................................................................3
Installation ..............................................................................................................................................................................................6
Disconnect and Stow Handset Antenna ................................................................................................................................................6
Latch Phone In Docking Station ............................................................................................................................................................6
Connect Audio and Charging Cables ...................................................................................................................................................6
Attach External Antenna ........................................................................................................................................................................7
Attach Power Input Jack .......................................................................................................................................................................7
Attach Analog Phone / PBX Interface ..................................................................................................................................................7
Attach Hands Free Audio Headset .......................................................................................................................................................8
Attach Serial Cable ................................................................................................................................................................................8
Attach DPL Digital Handset ...................................................................................................................................................................8
General Use ..........................................................................................................................................................................................9
Power On Messages ..............................................................................................................................................................................9
Making a Call - What You Will Hear .................................................................................................................................................11
Accessing Docking Station Settings ......................................................................................................................................................11
Calling With SmartDial ..........................................................................................................................................................................12
Connecting ............................................................................................................................................................................................12
911 Emergency Calls with SmartDial ...............................................................................................................................................................12
Calling Without SmartDial .....................................................................................................................................................................12
Temporarily Overriding SmartDial .........................................................................................................................................................13
911 Emergency Calls without SmartDial ............................................................................................................................................13
Answering a Call ..................................................................................................................................................................................13
Displays During a Call .........................................................................................................................................................................14
Making a Data Call .............................................................................................................................................................................14
Hardware Connection ...........................................................................................................................................................................14
Software Connection ............................................................................................................................................................................14
For Integrators Only .............................................................................................................................................................................15
Managing Your Phone Book ...............................................................................................................................................................15
Frequently Asked Questions [F.A.Q.] ..............................................................................................................................................16
Troubleshooting ...................................................................................................................................................................................17
Booting the System ..............................................................................................................................................................................17
Checking Signal Strength ....................................................................................................................................................................17
Antenna Cable Runs ............................................................................................................................................................................18
Installation and Startup Troubleshooting .............................................................................................................................................18
Warranty ................................................................................................................................................................................................19
Appendix ..............................................................................................................................................................................................21
AT Command Set .................................................................................................................................................................................21
XT Command Set .................................................................................................................................................................................23
Docking Station Initialization ................................................................................................................................................................24

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9505 / 9505A Docking Station
Overview
Preface
Applied Satellite Engineering, a leader in the satellite communications, provides a unique solution for using your
9505/9505A Iridium satellite phone indoors and outdoors. Just dock your Iridium phone in our docking station
and you can access satellite communications with standard analog phone sets or your company’s PBX system.
When you need to leave the ofce, just un-dock your handset and take it with you. Never be out of touch again!
QUESTIONS
If at any time, you have questions or concerns about either the installation or operation of your Docking
Station, please visit www.ase-corp.com or contact us using the information located on the cover of this
manual.
Iridium 9505 / 9505A (not incl.)
Antenna Storage Clip
Roof mount Antenna Cable
Connected LED Indicator
Smartdial LED Indicator
Ringer LED Indicator
Latch Release Button
Charging Cable Connection
Audio Cable Connection
Power Input Jack
RJ11 Analog Phone / PBX interface
DB-9 Female RS-232C interface
Iridium DPL Handset
External Ringer
2.5mm Audio Jack (Hands Free)
A........
B........
C........
D........
E........
F........
G........
H........
I........
J........
K........
L.......
M........
N........
O........
Below is a breakdown of the features
and Interface points of your new Docking
station.
A
C
B
D
E
F
G
HI
J
K
LM N O

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Safety
PRECAUTIONS:
Please read and understand this User’s Manual before installing your Docking Station. Careless or incorrect
installation can degrade performance, damage both new and existing equipment, and incur unexpected
network airtime charges.
Safety Information
1. FAA Regulations
ASE products are not FAA-approved and are not intended for aircraft use.
2. Exposure to Radio Frequency Signals
Your Iridium-designed satellite unit is a low power radio transmitter and receiver. When it is ON, it receives
and sends out radio frequency (RF) signals.
International agencies have set standards and recommendations for the protection of public exposure to RF
electromagnetic energy:
• International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1996
• Verband Deutscher Elektrotechniker (VDE) DIN-0848
• United States Federal Commission, Radio Frequency Exposure Guidelines (1996)
• National Radiological Protection Board of the United Kingdom, GS 11, 1988
• American National Standards Institute (ANSI) IEEE C95, 1-1992
• National Council on Radiation Protection and Measurements (NCRP) Report 86
• Department of Health and Welfare Canada, Safety Code 6
These standards are based on extensive scientic review. For example, over 120 scientists, engineers,
and physicians from universities, government health agencies, and industry reviewed the available body of
research to develop the updated ANSI standard.
The design of your phone complies with these standards when used as described under “Unit Operation.”
3. Antenna Care
Use only the antenna supplied by your service provider or an approved replacement antenna. Unauthorized
antennas, modications, or attachments could degrade performance or damage the phone and may violate
local agency regulations.
4. Unit Operation
Do not operate the unit when a person is within 4 inches (10 centimeters) of the antenna. A person or object
within 4 inches (10 centimeters) of the antenna could impair call quality and may cause the unit to operate
at a higher power level than necessary and expose that person to RF energy in excess of that established
by the FCC RF Exposure Guidelines.
5. Driving
Check the laws and regulations on the use of wireless telephones in the areas where you drive. Always obey
them. Observe the following guidelines when using your phone while driving:
•Give full attention to driving; driving safely is your rst responsibility.
•Use hands-free phone operation, if available.
•Pull off the road and park before making or answering a call if driving conditions so require.

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Safety
Safety Information (Continued)
6. Electronic Devices
Most modern electronic equipment is shielded from RF signals. However, certain equipment may not be
shielded against RF signals from your Iridium-designed satellite unit.
7. Pacemakers
The Health Industry Manufacturers Association recommends that a minimum separation of 6 inches be
maintained between a wireless phone’s antenna and a pacemaker to avoid potential interference with the
pacemaker. These recommendations are consistent with the independent research by and recommendations
of Wireless Technology Research.
8. Other Medical Devices
If you use any other personal medical device, consult the manufacturer of your device to determine if it is
adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this
information.
Turn your unit OFF in health care facilities when any regulations posted in these areas instruct you to do so.
Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.
9. Vehicles
RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles.
Check with the manufacturer or its representative regarding your vehicle. You should also consult the
manufacturer of any equipment that has been added to your vehicle.
10. Posted Facilities
Turn your unit OFF in any facilities where posted notices so require.
11. Blasting Areas
To avoid interfering with blasting operations, turn your unit OFF when in a “blasting area” or in areas posted
“Turn off two-way radio.” Obey all signs and instructions.
12. Potentially Explosive Atmospheres
Turn your unit OFF and disconnect the power supply when you are in any area with a potentially explosive
atmosphere. Obey all signs and instructions. Sparks from your battery or power source in such areas could
cause an explosion or re resulting in bodily injury or even death.
Areas with a potentially explosive atmosphere are not always clearly marked. They include, but are not
limited to: fueling areas such as gasoline stations; below deck on boats; fuel or chemical transfer or storage
facilities; areas where fuel odors are present (for example, if a gas/propane leak occurs in a car or home);
areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other
area where you normally would be advised to turn off your vehicle engine.
PERSONS WITH PACEMAKERS
• Should ALWAYS keep the Iridium-designed satellite unit more than six inches from their pacemaker
when the unit is turned ON.
• Should turn the unit OFF immediately if you have any reason to suspect that interference is taking
place.

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Safety
Safety Information (Continued)
13. For Vehicles Equipped With Airbags
An air bag inates with great force. Do NOT place objects, including both installed or portable wireless
equipment, in the area over the air bag or in the air bag deployment area. If in-vehicle wireless equipment
is improperly installed and the air bag inates, serious injury could result.
14. Important Notes for PBX System Users
If using the Docking Station with a PBX system, three precautions must be followed to prevent damage to
your unit.
1. The Docking Station functions as a central ofce (i.e., the Docking Station emulates the wall jack by
generating the high operating and ring voltages). Do not connect the Docking Station as an extension.
2. When connecting the Docking Station to the PBX, it needs to be connected as analog only. Connecting
the Docking Station as other than analog may result in damage to the RJ11 interface.
3. Do not try to ring the Docking Station as if it were an extension on the PBX system. The Docking Station
has a built-in ringer so that when a call is received, the unit will ring to alarm that a call is coming in. Trying
to ring the Docking Station unit from the PBX system could result in damage to the RJ11 interface.

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Installation
To remove the antenna from the handset,
rotate downward and press the release
button on the top surface of the phone as
shown. Once separated, the antenna can
be stored in the clips on the left face of the
docking station.
NOTE:
The storage area for the handset antenna
serves no reception or electrical related
purpose. It is intended solely as a safe-storage
place for your antenna when not in use.
To Dock the Handset, align the bottom contacts
of the phone with the gold pins and “rock” the
top surface rearward as shown. Depress
the Antenna release latch to allow the Dock
to make a solid electrical and mechanical
connection with the antenna receptacle.
IMPORTANT:
The latched connection between the
handset and the dock is important for both
satellite reception and also for assuring
the handset cannot fall out of the docking
station.
Once fully docked, Connect the Audio
Interface Cable (Right) and then the
Charging Cable (Left) as shown (9505A
only).
NOTE
The cables are designed with a length to
prevent users from reversing the plugs.
The 9505 model does not have a charging
cable.
Docking your 9505 / 9505A Handset
The steps outlined below will be applicable to every installation and user of the 9505 / 9505A Docking station.
Disconnect and Stow Handset Antenna
Latch Phone In Docking Station
Connect Audio and Charging Cables
IMPORTANT:
If you are in doubt about the mounting options or the connectivity at any stage of this installation, please contact an ASE
representative for assistance. They will be able to guide you through your specic installation options more clearly.

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Installation
The docking station accepts a male TNC
connector. Screw the antenna cable on to
the docking station and tighten securely.
IMPORTANT:
Do not exceed cable lengths outlined in
the troubleshooting section of this manual.
Keep cable splices to a minimum.
Align the pin pattern of the cord with the
receptacle and press the plug rmly in
place. Next twist the collar to “lock” the cord
in place. Next Firmly press the Power Cable
into the transformer as shown.
Common Wire Connections
Every installation is unique, and you may not need to make every accessory connection that you see outlined
on the following pages. However, the steps shown on this page are generally the most common and should
be read carefully.
IMPORTANT:
If you are in doubt about the mounting options or the connectivity at any stage of this installation, please contact an ASE
representative for assistance. They will be able to guide you through your specic installation options more clearly.
IMPORTANT:
The Lock collar on this cable should only
be tightened “nger-tight”. Do not use
pliers as this will overtightened the cable
and potential damage the connector
housing.
Connect your Phone line to the RJ-11 jack
as shown. The plug should be pressed into
the socket until an audible ‘click’ is heard,
indicating the plug is fully seated and locked
in position.
TO REMOVE:
Use your Finger to squeeze the small
plastic tab on the plug; this will “unlock”
the plug thus allowing for its removal.
Attach External Antenna
Attach Power Input Jack (Cigarette Lighter plug also included)
Attach Analog Phone / PBX Interface

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Installation
Press the connector from your hands-
free headset into the Headphone jack as
shown.
NOTE:
2.5mm Plugs are standard in most hands-
free handsets but if needed, you can
purchase adapters at most electronics
stores.
Optional Wire Connections
The steps on this page may not be applicable to every installation, and should be considered optional.
Attach Hands Free Audio Headset (not included)
Attach the serial cable by rst aligning the
asymmetric pin pattern with the receptacle,
and then by pressing the plug into place
until it stops. Next hand-tighten both of the
thumb-nuts until snug.
IMPORTANT:
Though a screw driver slot is supplied on
most cords, it is unnecessary to torque
the thumb screws beyond “nger-tight”.
Attach Serial Cable
Connect your DPL Digital Handset to the
RJ-45 jack as shown. The plug should be
pressed into the socket until an audible
‘click’ is heard, indicating the plug is fully
seated and locked in position.
IMPORTANT:
This port uses a common RJ45 connector,
but it should be noted that it will not
support a connection to anything other
than a DPL Digital Handset. Additionally,
only one DPL handset is supported
Attach DPL Digital Handset (not included)
IMPORTANT:
If you are in doubt about the mounting options or the connectivity at any stage of this installation, please contact an ASE
representative for assistance. They will be able to guide you through your specic installation options more clearly.

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Boot Animation
The Docking Station performs a self-test
while the handset initializes. The power
LED will be blinking during self-test
General Use
Refer to the instructions provided with your Iridium antenna to ensure proper placement. Clear line of sight to
the Iridium satellites is fundamental to satellite phone connectivity. Be sure the antenna will reach your desired
installation point inside your building. The Docking Station must be kept in a dry, climate-controlled space.
After the antenna is installed, simply connect the Docking Station to the antenna, attach an analog handset to
the Docking Station, insert your 9505-series handset and turn it off, connect the mini-plugs from the Docking
Station to the handset, and connect the power source to the Docking Station. Your unit automatically starts
when power is applied.
Before turning on your Docking Station, be sure that you have attached the
antenna and all peripherals you wish to use—telephone handset, modem
cable, etc. Connecting all peripherals rst will ensure that the Docking
Station recognizes them during boot-up. The Docking Station does not
have a power switch. Instead, simply plug or unplug the power adapter to
turn the unit on or off.
We recommend you watch your 9505A handset screen closely during
Docking Station boot-up. The messages displayed will help you troubleshoot
your system should it not provide a clear signal (or any signal at all).
Following are the boot messages, in sequence:
Power On Messages
TROUBLESHOOTING:
If your system fails during this step, refer
to the troubleshooting section for further
information.
Power On Messages (Continued)
Welcome Screen.
The handset is locating and connecting to the Iridium satellites.
TROUBLESHOOTING:
If your system fails during this step, check your antenna. Your docking station
cannot nd the Iridium satellites at all; refer to the troubleshooting section for
further information.
Power On Messages (Continued)
General Use

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Searching Screen.
The handset is communicating with the Iridium network to establish its availability
to send and receive calls.
TROUBLESHOOTING:
If your system fails during this step, refer to the troubleshooting section for further
information.
Power On Messages (Continued)
Registered Screen.
The Docking Station has established a network connection to Iridium and is
downloading and synchronizing settings like time and date.
The docking station will sync with the handset upon handset registration with the
satellites. The power LED will stop blinking (will become continually lit) when sync
occurs successfully.
TROUBLESHOOTING:
If your system fails during this step, refer to the troubleshooting section for further
information.
Power On Messages (Continued)
Ready Screen
If the boot process is successful, the ready screen will appear and the power LED
will stop blinking (will become continually lit).
Lift your RJ-11 handset and you should hear dial tone. Your Docking Station is in
Ready Mode and you may now make and receive calls.
TROUBLESHOOTING:
If your system fails during this step, refer to the troubleshooting section for further
information.
Power On Messages (Continued)
General Use

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Making a Call - What You Will Hear (RJ-11 Interface)
The rst thing you hear is dial tone. You may notice that the tone is a slightly higher pitch than the dial tone you
are used to. While you are connecting, you will not hear a ring, but instead a short beep. If the call fails during
connection, you will hear a rapid beeping—try your call again. If the line you are calling is busy, you will hear
a normal busy signal.
General Use
SEQUENCE
Accessing Docking Station Settings (via RJ-11 Interface)
OPTION DESCRIPTION
Volume Press *2 and then press 1 or 2 to change the volume level sent
to the handset. Press 1 to make the sound louder; press 2 to
make the sound softer. The range is four steps from softest to
loudest. By default the Docking Station is at the midpoint of
volume.
US 911 Press *51 to toggle USA 911 dialing on or off. By default the
Docking Station is set to USA 911 On. We strongly recommend
leaving 911 dialing on if you are a United States customer. Be
sure to read the sections below discussing emergency 911
calls. This setting partially overrides SmartDial recognition of
country codes and allows United States callers to simply type
911 to access the emergency system. (If this setting is off, then
calls starting with “91” are recognized as dialing the country
code for India.)
SmartDial Press *53 to toggle SmartDial on or off. By default the Docking
Station is set to SmartDial On. If SmartDial is turned off, 911 is
automatically disabled. We also recommend leaving SmartDial
on unless you have compelling reasons not to use this feature.
When the RJ-11 handset is off hook, the LED on the Docking
Station will light up if SmartDial is on.
Base Station Ringer Press *52 to toggle the base station ringer on/off. This will
silence the ringer for incoming calls but will not affect equipment
connected to the RJ-11 port. They will still ring even with the
base station ringer disabled.
* 2
* 5 1
* 5 3
* 5 2
Phone Book Press *7 to reach the Phone Book that resides in the SIM card,
then enter the three-digit QuickDial number for the entry you
wish to dial. Hang up to exit this menu. See the section below
“Managing Your Phone Book” to learn more about this option.
# # #* 7 ,

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Calling Without SmartDial
Without SmartDial, you must follow a different dialing sequence:
1. Lift the receiver to go off-hook.
2. Enter 0 0 (zero zero).
3. Enter the country code.
4. Enter the area code and telephone number.
5. Enter # to place call.
The Docking Station does not recognize country codes or number string lengths with SmartDial off. You must
enter all digits correctly and press # to initiate the call—the Docking Station does not automatically dial with
SmartDial off.
General Use
SmartDial knows how many digits to expect
based on the country code. (In the United
States it is ten digits.)
Now, whenever you see an international
number that you want to dial, you can enter
it verbatim into the Docking Station and
easily reach your party.
SmartDial is special technology to remove the hassles of international dialing. Instead of trying to remember to
dial country codes, then sequences of numbers, the Docking Station’s SmartDial function enables direct dialing
to any country. Only three steps are required:
1. Lift the phone to go off-hook.
2. Enter the country code. (For example, the United States is 1, Great Britain is 44.)
3. Enter the area code and number. The Docking Station automatically starts dialing the number after the
correct number of digits are entered.
Calling With SmartDial
Connecting
With SmartDial turned on and USA 911 turned on in the Options settings (see above), dialing 911 from Docking Stations
registered in the United States will call emergency services. Because 91 is the country code for India, the Docking Station
must be programmed to ignore the country code if 911 is dialed. For United States users, this is the best setting, even if
calls to India are frequent (it is safer to use SmartDial Override and keep 911 functionality).
WARNING:
If you turn off USA 911 in the Options settings, all 911 emergency calls will be ignored.
EXPLANATION
With ‘USA 911’ turned off, you cannot dial 911 in any way. All calls starting with 91 will be recognized as calls
to India. Even entering 1 for the United States country code will not allow 911 to be dialed.
911 Emergency Calls with SmartDial

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If you are using SmartDial and want to override it temporarily, one extra step is needed:
1. Lift the receiver to go off-hook.
2. Enter 0 (zero) to leave SmartDial.
3. Enter 0 0 (zero, zero).
4. Enter the country code.
5. Enter the area code and telephone number.
6. Enter # to place call.
Temporarily Overriding SmartDial
With SmartDial off, dialing United States 911 is not disabled, but you must still enter # to send the number and make the
connection. To clarify: without SmartDial, you must enter 911# to reach emergency services.
911 Emergency Calls without SmartDial
The Docking Station has a built-in ringer to alert you to an incoming call. Your handset probably also has a ringer, so you
may wish to turn it off. The Docking Station has an internal ringer that can be silenced by pressing *52.
When a call comes in, simply use your handset like you normally would. Speak in a regular tone of voice. You should
nd most of your calls are at least as clear as a cellular phone call and often as clear as a standard wire-line phone call.
The only minor difference in receiving a Docking Station call is this: when the caller at the other end disconnects, if you
continue to hold your receiver off-hook you will get a dial tone. Be sure to hang up your handset normally.
Answering a Call
General Use

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When you make an outgoing call, the handset
displays the time of your connection.
Making a Data Call
The serial port on the Docking Station provides data connectivity, using the Docking Station as a modem.
Although software applications are similar at the hardware command level, the precise operation of individual
packages is beyond the scope of this manual. Following are instructions for connecting your computer to the
Docking Station.
The Docking Station provides a standard 9-pin female serial port. If your computer has a 9-pin or 25-pin serial
port available, you should attach to the Docking Station data port with a standard DB9 cable. Connect the cable
to the Docking Station rst, then to your computer.
Many current computers (especially laptops) no longer provide 9-pin serial ports and instead offer USB ports.
Although the Docking Station does not have USB ports built in, you can use a USB-to-DB9 adapter cable.
Connect the cable to the Docking Station rst, then plug the USB connector in to your computer. Your operating
system should now be able to connect to the Docking Station.
Hardware Connection
Displays During a Call
General Use
Your operating system and terminal software should be congured to address the Docking Station at 19,200
bps, no parity, 8 data bits, 1 stop bit (or 19200, N, 8, 1). Hardware handshaking (sometimes designated CTS/
RTS) should be set “on.” Software handshaking (or XON/XOFF) will not work.
The Docking Station is congured to recognize the standard Hayes AT modem command set. The AT
compatibility means virtually any terminal software program you may wish to use will be able to dial out and
negotiate a data session.
To test your Docking Station in data mode using Windows XP, start the HyperTerminal program. Then enter
the command “ATDT” followed by “00” then the country code, area code, and phone number to a computer or
fax machine.
Hit the Enter key and watch the handset display for response messages from the modem, such as “DIALING”
or “CONNECT.” You should monitor your terminal program, not the Docking Station, for actual status of your
data connection. See the Appendix for a reference to the basic AT commands.
Software Connection
EXAMPLE:
If you wanted to dial 959-555-1234 from the United States, you would enter “ATDT0019595551234”

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9505 / 9505A Docking Station
For Integrators Only
ASE has developed a set of extended communications commands to aid Docking Station developers. These
XT commands let programmers parse the data stream for GPS information, current equipment status, etc. See
the Appendix for descriptions of the XT commands.
The following are ways to add, edit, and delete entries from your Docking Station Phone Book:
1. Remove your 9505A handset from the Docking Station. Use the handset’s built-in menu functions to modify
your Phone Book. (Note that when adding numbers, each entry must start with a “+” which is entered by
holding down the 0 key until the + appears.) Replace the handset in your Docking Station and your new
Phone Book will be accessible.
2. Put the SIM chip from your Docking Station handset into another 9505A handset, save your entries to the
Phone Book, and replace the SIM chip. ASE discourages SIM chip swapping due to the chance of damage
either to the SIM chip or the hardware.
Since the Docking Station is usually used remotely, you will need to either memorize your QuickDial numbers
or keep a written list of your Phone Book entries for reference.
Managing Your Phone Book
General Use

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F.A.Q.
SOLUTION:
Your service provider will give you your Iridium phone number. Callers simply
dial 011 (to reach an international line), then your Iridium number (starting
with 8816). You might want to point out that your Iridium number does not
follow standard United States format. There are 12 digits in your Iridium
number.
QUESTION:
How do callers dial in order to reach
my Docking Station?
SOLUTION:
Yes, answering machines operate correctly with the Docking Station. Just
attach the answering machine to the RJ11 jack on the Docking Station unit
as if you were plugging into the wall jack; then connect the rest of your
equipment as described in the answering machine user’s guide.
QUESTION:
Can I use an answering machine with
the Docking Station?
Frequently Asked Questions
SOLUTION:
No, fax machines will not function with the Docking Station due to
shortcomings in satellite technology. However, Iridium offers a fax adapter
that will allow you to use your Iridium phone with a fax machine. Contact your
service provider for more information.
QUESTION:
Can I use a fax machine with the
Docking Station?

Installation General Use F.A.Q. Warranty Troubleshooting AppendixSafety
V2.1 [2013-1-14] 17
9505 / 9505A Docking Station
Troubleshooting
IMPORTANT:
If the Dock cannot sync with the phone, the top LED (A) will keep blinking and
the Dock will eventually re-boot itself and try to sync again. When the top LED
goes on solid, the phone will remain on and the Dock is ready for use. If the
LED keeps blinking and the Dock continues to re-boot, most common problem
is poor Iridium signal strength.
Checking Signal Strength
Follow these steps to check signal strength to the handset while installed
in the Dock;
1. Remove power from the Docking Station.
2. Turn only Iridium handset ON while still in the Dock.
3. Verify the phone registers with Iridium network and signal strength
shows at least 4 out of 5 bars on the display.
4. Place a call directly using the handset’s keypad and verify signal
strength stays at 4 to 5 bars once call is connected. Helpful Tip: unplug
the audio cable to hear audio on the handset when placing the call.
5. If signal strength drops below 4 bars during any of these tests, check
antenna location for obstructions and/or conrm antenna cable length
has not been exceeded.
1. Verify Iridium handset PIN code is turned off and there is sufcient
battery power.
2. Remove power from the Docking Station.
3. Install phone in Docking Station - be sure to align connector pins and
press the antenna release button on the handset while docking for
proper antenna connection.
4. Connect charger power cable (9505A only) and audio cable to
handset.
5. Turn phone OFF.
6. Apply power to Docking Station - phone should turn ON automatically
and attempt to register and sync with the Dock.
Booting the System
IMPORTANT:
Each cable splice will reduce signal strength so it’s important to keep
splices to a minimum.
Introduction
The following are troubleshooting techniques to help resolve the most common problems encountered when
using this product. Before attempting these tests, it’s important to review the ‘Preparations’ and ‘Start up
Sequence’ sections found in the ‘Docking Station Quick Start Guide’. This and related documents; ‘Docking
Station User’s Guide’ and ‘Fixed Station Terminal – Installer’s Guide’ are also available for more detailed
installation and operating information. These documents can be viewed or downloaded at: www.ase-corp.com
under the ‘Product Help’ section.
IMPORTANT:
Never connect an Iridium 9505 handset to a 9505A Docking Station or a 9505A handset to a 9505 Docking Station.
These handsets contain different circuitry that can be damaged! See the label inside the Docking Station cradle to
conrm the model type of your unit.
A

Installation General Use F.A.Q. Warranty Troubleshooting AppendixSafety
V2.1 [2013-1-14] 18
9505 / 9505A Docking Station
Troubleshooting
CAUSE:
Docking Station is unable to synchronize with the handset and Iridium
network.
RESOLUTION:
Re-seat the handset in the Dock, verify docked handset has the PIN code
turned OFF, check antenna signal strength.
Installation and Startup Troubleshooting
SYMPTOM:
Power LED never stays on solid and
continues to blink, system keeps re-
booting
CAUSE:
Another symptom that the Dock cannot sync with the Iridium network.
RESOLUTION:
Re-seat the handset in the Dock, verify docked handset has the PIN code
turned OFF, check antenna signal strength.
SYMPTOM:
Busy Signal present on RJ-11 analog
phone
CAUSE:
Dock cannot communicate with the handset. Connector pins in the Dock
could possibly be bent or out of alignment.
RESOLUTION:
Remove handset from Dock and visually inspect connector pins. If necessary,
pins can be adjusted (carefully) using needle-noose pliers.
SYMPTOM:
System will not sync even with known
good signal strength.
CAUSE:
This is an automatic feature of the Dock which keeps the handset registered
on the Iridium network for incoming calls.
RESOLUTION:
If this feature is not desired, it can be disabled by sending a command via the
data port (see User’s Manual).
SYMPTOM:
System re-boots every 24 hours
CAUSE:
Check antenna location for obstructions, a 360 degree clear view of the sky
is required for proper operation. Antenna cable length exceeded or there are
too many splices in cable run.
RESOLUTION:
Re-position antenna away from obstructions, verify cable length has not
been exceeded, eliminate unnecessary cable splices.
SYMPTOM:
Signal strength drops when a call is
placed
Antenna Cable Runs
This table gives maximum cable runs for common LMR
cable types. These maximum lengths are based on Iridium’s
specied max signal loss of 3db from antenna to handset, and
assumes there are no splices or couplers in the cable run.
Helpful Tip: Each connector/splice will reduce signal strength
by approximately 0.5dB.
Type Max Length
LMR-195 15 ft 4.57 m
LMR-240 22.1 ft 6.74 m
LMR-400 42.6 ft 12.98 m
LMR-600 65.7 ft 20.03 m
LMR-900 97.1 ft 29.60 m
LMR-1200 129 ft 39.32 m
AVA5-50 148.4 ft 45.23 m

Installation General Use F.A.Q. Warranty Troubleshooting AppendixSafety
V2.1 [2013-1-14] 19
9505 / 9505A Docking Station
Warranty
ASE Limited Warranty
1. Coverage and Duration
Applied Satellite Engineering, Inc. (ASE) warrants that its new satellite subscriber radiotelephone products
and accessories (the “Product”) shall be free from defects in materials and workmanship for a period of
twelve (12) months from the date such Product is delivered to the rst end-user purchaser or rst lessee
(the “Purchaser”), or the date such Products are rst placed into satellite subscriber service, whichever
occurs earliest. ASE, at its option, shall at no charge to Purchaser, either repair or replace the Product,
or refund the purchase price of a Product that does not conform to this warranty, provided the Product is
returned in accordance with the instructions set out below and within the warranty period. These remedies
are Purchaser’s exclusive remedies under this warranty. Repair may include the replacement of parts or
boards with functionally equivalent reconditioned or new parts or boards. A Product that has been repaired
or replaced is warranted for the balance of the original warranty period. A Product for which a replacement
has been provided shall become ASE’s property.
This warranty is made by ASE to the Purchaser of the Products only, and it is not assignable or transferable
by the Purchaser. This is ASE’s sole and complete warranty for the Products. ASE assumes no obligation or
liability for additions or modications to this warranty unless made in writing and signed by an ofcer of ASE.
ASE does not warrant any installation, maintenance, or service of the Products not performed by ASE.
This product is covered by a U.S.A. warranty. If the Product has been sold outside of the U.S.A., ASE will
honor the U.S.A. warranty terms and conditions only. Outside of the U.S.A., any different warranty terms,
liabilities, and/or legal requirements of the country in which the Product is sold are specically disclaimed
by ASE.
2. Conditions Not Covered By This Warranty
a) Products that are integrated, installed, maintained, or serviced in any manner other than in accordance
with the ASE user documentation furnished with or applicable to the Product.
b) Product damage caused by the use of ancillary equipment not furnished by ASE, including accessories
and peripherals.
c) Problems where the Product is used in a combination with ancillary equipment not furnished by ASE and
it is determined by ASE there is no fault with the Product.
d) Ancillary equipment not furnished by ASE that is attached to or used in connection with the Products is not
the responsibility of ASE, and all such equipment is expressly excluded from this warranty. Furthermore, ASE
does not warrant the integrated operation of the combination of the Products with any ancillary equipment
not furnished by ASE.
e) Defects or damage resulting from: use of the Product in any manner not normal or customary; misuse,
accident, or neglect, including but not limited to dropping the Product onto hard surfaces, immersion in or
exposure to water, rain or extreme humidity, immersion in or exposure to sand, dirt, or other particulates,
exposure to extreme heat, spills of food or liquid; improper testing, operation, maintenance, installation,
adjustment; or any alteration or modication of any kind.
f) Batteries manufactured by ASE and sold with Products whose capacity exceeds 80% of rated capacity
are not covered. Batteries whose capacity falls below 80% of rated capacity, or that develop leakage, shall
be considered non-conforming. This warranty is voided for batteries if: i) such batteries are charged by other
than the ASE-approved battery charger specied for charging such batteries; ii) any seals on such batteries
are broken or show evidence of tampering; iii) such batteries are used in equipment other than the Product
for which they are specied; or iv) such batteries are charged and stored at temperatures greater than 60
degrees Celsius.
g) Breakage or damage to antennas, or scratches or other damage to plastic surfaces or other externally
exposed parts caused by Purchaser’s use.

Installation General Use F.A.Q. Warranty Troubleshooting AppendixSafety
V2.1 [2013-1-14] 20
9505 / 9505A Docking Station
Warranty
ASE Limited Warranty (Continued)
h) Products disassembled or repaired in such a manner as to adversely affect performance or prevent
adequate inspection and testing to verify any warranty claim.
i) Products on which serial numbers or date tags have been removed, altered, or obliterated.
j) Coil cords that are stretched or on which the modular tab is broken; leather cases, which are covered
under separate manufacturer’s warranties.
k) Products rented on a month-to-month basis.
l) Normal wear and tear.
3. Obtaining Warranty Service
For warranty questions, repairs, or for the return of Product, please call your Service Provider or Point-of-Sale,
not ASE. Equipment needing service should be returned to your Service Provider or Point-of-Sale, not ASE.
SERVICE WORK PERFORMED BY SERVICE CENTERS NOT AUTHORIZED BY ASE TO PERFORM SUCH
WORK WILL VOID THIS WARRANTY.
All products shipped to ASE’s authorized Warranty Service Center must be shipped with freight and insurance
prepaid. Purchaser must include with the Product a bill of sale, a lease, or some other comparable proof of
purchase, the name and location of the installation facility, if any, and most importantly, the Purchaser’s name,
address, and telephone number and a written description of the problem. Product that is repaired or replaced
under this warranty shall be returned to Purchaser at ASE’s expense for the freight and insurance, and at
Purchaser’s expense for any applicable duties or other charges. If additional information is needed, please
contact ASE at the address and phone number listed in Paragraph 6 below.
4. General Provisions
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. FURTHER, THIS WARRANTY COVERS THE PRODUCTS ONLY, AND NO
WARRANTY IS MADE AS TO COVERAGE, AVAILABILITY, OR GRADE OF SERVICE PROVIDED BY ASE
SEPARATELY FOR ASE SATELLITE SERVICES. IN NO EVENT SHALL ASE BE LIABLE FOR DAMAGES
IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT IN QUESTION, OR FOR ANY LOSS OF USE,
LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER
INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO
USE SUCH PRODUCT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW.
5. State Law and Other Jurisdiction Rights; Software Copyrights
Some states and other jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not
apply to Purchaser.
This warranty gives Purchaser specic legal rights, and Purchaser may also have other rights that vary from
jurisdiction to jurisdiction.
Laws in the United States and other countries preserve for ASE certain exclusive rights for copyrighted Product
software such as the exclusive rights to reproduce in copies and distribute copies of such Product software.
Product software may be copied into, used in, and redistributed with only the Product associated with such
Product software. No other use, including without limitation disassembly, of such Product software or exercise
of exclusive rights in such Product software is permitted.