APS VOICE agent User manual

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REMOTE ALARM
VOICE agent
MANUAL
www.aps-systems.ch

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Contents
1. Introduction ....................................................................................... 3
2. Safety instructions............................................................................ 5
3. Technical data ................................................................................... 6
4. VOICE agent ...................................................................................... 7
5. Installation ....................................................................................... 10
5.1 Assembly......................................................................................10
5.2 Temperature.................................................................................10
5.3 Protection .....................................................................................10
5.4 Dimensions...................................................................................11
6. Commissioning ............................................................................... 12
6.1 Function of the control wheel ........................................................12
6.2 Connections..................................................................................12
6.3 Fixed network configuration ..........................................................15
6.4 DHCP network configuration.........................................................17
7. Registration ..................................................................................... 19
7.1 Laptop registration........................................................................19
7.2 Network registration......................................................................22
8. Password ......................................................................................... 23
8.1 Activating password...................................................................... 23
8.2 Deleting password ........................................................................25
9. Configuration................................................................................... 26
9.1 Carrying out configurations in the web browser ............................26
9.2 Manual configuration ....................................................................27
9.3 Menu structure..............................................................................28
9.4 Remote maintenance....................................................................30
10. Operation ....................................................................................... 34
10.1 System start................................................................................ 34
10.2 Messaging procedure .................................................................34
10.3 Acknowledging voice messages .................................................36
10.4 Remote status query................................................................... 37
11. Appendix........................................................................................ 38
11.1 Troubleshooting..........................................................................38
11.2 Checklist.....................................................................................44
11.3 Ordering information ...................................................................46

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1. Introduction
This handbook describes the assembly, functions, installation, con-
figuration, handling, operation and maintenance of the remote alarm
module VOICE agent.
The handbook has the following structure:
Introduction
Description of the handbook and a short description of the remote
alarm module VOICE agent.
Safety instructions
List of all safety-related aspects relating to the VOICE agent as well
as instructions regarding its specified use.
Technical data
List of technical data.
VOICE agent
Detailed documentation.
Installation
Instructions for the installation and wiring of the device.
Commissioning
Detailed instructions for commissioning the VOICE agent.
Registration
How to register via a laptop or the network.

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Password
Instructions to activate and delete passwords.
Configuration
This chapter describes the necessary steps for successful con-
figuration and remote maintenance.
Operation
Description of the operating conditions and instructions for regular
operation.
Appendix
Contains a description of device services and troubleshooting.
Safety-relevant information is depicted as follows:
Danger!
Refers to sources of hazard for person and objects.
Follow all instructions.
Attention!
Information which should be observed implicitly to
ensure the correct functioning of the device.
Note!
Useful recommendations and additional information.

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2. Safety instructions
Please observe the following safety information referring to the
installation, configuration and operation of the remote alarm module
VOICE agent.
Application
The remote alarm module reports faults requiring technical repair of
the fault cause. It is not suitable for fault messages which require
danger prevention measures.
Cleaning
Do not use any fluid cleaners or corrosive agents. Only use a damp
cloth.
Installation
All installation work is to be carried out exclusively by qualified
personnel. Follow the instructions contained in this handbook and
observe the hazard warnings. Observe customary regulations for the
secure and safe handling of electrical devices.
Signal voltage
The VOICE agent is equipped with its’own 15VDC signal voltage
which can be used for the alarm contacts. An external signal voltage
of max. 24VDC can be connected to the device.
Operating voltage
Depending on the version the supply is effected either via 110-
230VAC or 24VDC. The VOICE agent is not fitted with a master
switch. The device is live as soon as the voltage supply is switched
on. A switch should be installed in the building wiring installation as
a separator. The switch must be marked accordingly, positioned in
close proximity to the device and easily accessible for the operator.
Wiring
The wiring of the supply, the analogue telephone line, the battery
and the various inputs and outputs should be effected via the
connector terminals included in the scope of delivery.

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Configuration
Test the installed and configured VOICE agent carefully before
putting it into regular operation.
Operation
Regular operation of VOICE agent should be carried out exclusively
by instructed and trained personnel.
3. Technical data
Inputs basic setup
16, of which up to 8 are analogue
Digital inputs
24VDC NO or NC
Analogue inputs
0-10V or 0-20mA with 510Ohm shunt
Ouputs basic setup
4 relays max. 6A 230 VAC AC1
Maximum number of outputs
52 with three extensions
Switching capacity, relay outputs
Max. 6A / 230VAC AC1
Switching capacity, transistor out.
Max. 80mA / 50VDC open-drain to COM
Supply voltage AC version
230VAC (100-240VAC / 47-63Hz)
Supply voltage DC version
24VDC (18-70VDC)
Power consumption
Max. 10W
Internal signal voltage
15VDC internally generated
External signal voltage
24VDC max.
Modem landline version
Analogue a/b
Frequencies GSM version
GSM 900/1800MHz
Bands LTE version
B1, B3, B7, B8, B20, B38, B40
Antenna connector GSM / LTE
SMA
SIM card GSM / LTE
MINI SIM
Network LAN
Static IP address or DHCP
Battery charge control
Integrand for 12 V lead battery up to 3 Ah
Protection degree
IP20
Weight
650g
Housing
Metal powder coated
Temperature range
0 - +40°C
Mounting position
User-defined
Connections
Screw/plug-in terminals 1.5mm2
Display
3 line LCD, illuminated
Users
30
On-call groups
8
Time slots
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Voice files
Popular file formats, e.g. wav, raw, mp3
Voice file maximum size
2MB

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4. VOICE agent
The VOICE agent is a compact device for sending voice messages
via the analogue or GSM telephone network. The module is fitted
with a total of 16 inputs and 4 relay outputs. For the inputs I00 to I07
it is possible to select an analogue or digital operation mode. The
current operating state and any alarms are shown in the display.
Alarms can also be sent as an e-mail or text message.
Areas: Features:
- Thermal and cooling plants - Sending voice messages
- Air conditioning plant - Sending text messages
- Machines - Sending an e-mail
- Server room monitoring - Sending ATAS messages
- Compressors - Display operating conditions
- Building automation - 16 inputs
- Lighting - Up to 8 analogue inputs
- Lifts and escalators - 4 system relay outputs
- Door monitoring - 2 Operating voltages
- Temperature monitoring - Log memory
- Humidity monitoring - Battery charge control
- Voltage quality - Expandable up to 64 inputs
Messaging procedure
Malfunction messages are processed in conformity with the DIN
norm 19235 'Signalling of operating conditions.' The user is informed
of current messages via a LCD small text display or via the
integrated modem.
Messaging operation
As a reaction to a message, the message output comprises of the
acoustic and visual display of a message, its relay and logging.
The user is requested to acknowledge his awareness of the
message display in accordance with the messaging procedure.

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Configuration
A number of settings can be made to the device in order to adapt
the messaging procedure to user requirements. Programming is
carried out entirely in a browser. It is not necessary to purchase or
otherwise acquire any software or updates. Configuration is
displayed clearly and is performed in a menu-driven manner. A total
of 8 on-call groups with a total of 30 users are available. 8 timer
channels are available for the time scheduling of the 8 on-call
groups.
Manual configuration
The control wheel can be used to undertake simple corrections such
as changing a user telephone number. You will need to enter an
access code. See chapter 9.3.
Safety
The integrated charge control enables the connection of a battery.
This guarantees continued availability of every function, even in a
power failure. The network and battery voltage is monitored.
Deviations can be notified as messages. The local loop can also be
controlled in order to activate the integrated alarm horn or one of the
outputs in case of failure.
Logging
All operations are saved in a log memory. It is thus possible to check
for example, when an alarm was issued and which user cleared it.
Maintenance
The VOICE agent can be programmed and maintained both via the
network and telephone network.

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Wiring diagram

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5. Installation
Install the VOICE agent in accordance with these instructions.
5.1 Assembly
The VOICE agent is a compact device for track assembly according to
DIN and should therefore be assembled in a horizontal position.
5.2 Temperature
The surrounding temperature should lie between 0°C and 40°C. If the
device is fitted in a closed mounting cabinet, ventilation slots are to be
fitted. In such a case, the surrounding temperature may not be allowed to
exceed 35°C.
5.3 Protection
The device is IP20 protected. The installation cabinet needs to protect
the device against water, excess humidity and air pollution.

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5.4 Dimensions
Attention!
The DIN catch on the rear-side of the device does not
serve earthing purposes. Earthing must be provided for at
the connection of the 230V infeed.
Danger!
Ensure that the surrounding plant sections are de-
energised before fitting the module.

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6. Commissioning
6.1 Function of the control wheel
The VOICE agent control wheel serves the commissioning and manual
setting directly on the device.
The control wheel functions as follows:
Turn the control wheel left or right in order to
access various menus and to change their
entries.
Depress the control wheel quickly to confirm
the menu selection or entry.
6.2 Connections
Start with the connection all inputs and outputs.
Note!
An external signal voltage of max. 24VDC can also be
connected.
Analogue signal inputs must be connected to the first
eight connector terminals I 00 - I 07.

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If voice messages are sent with the analogue
version, an analogue telephone line should
be connected.
Connect the network cable which is
connected either to a LAN network (normal
network cable) or a laptop (crossover network
cable).
If text messages or voice messages are
sent with the GSM / LTE version, a SIM
card (MINI SIM) has to be inserted.
Important: After inserting the SIM card the
VOICE agent needs to be restarted.
The GSM version requires the installation of
the delivered stub antenna or an external
antenna with SMA connector.
The LTE version uses the MIMO technology.
Both connections ANT1 and ANT2 have to be
connected with stub antennas or an external
LTE MIMO antenna. Antennas are not
included in delivery.
The GPS antenna enables the usage of the
GPS time signal. The GEO signal is actually
not used.
SIM card holder

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Danger!
An excessive supply voltage will damage the unit.
Make sure that the supply voltage is within
the correct range for the VOICE agent. First
connect the supply voltage, second connect
the external battery if installed.
The device begins to initialize as soon as
the power feed is active. During the
initialization the display shows “VOICE
agent booting...”
After successfully finishing the initialization
the display changes to „VOICE agent” with
date and time. The GSM version shows the
date/time alternating with the GSM receiving
level. The VOICE agent is now ready to use.
Note!
The factory setting for the digital signal inputs is NO
(normally open) Therefore, inputs connected as NC
(normally closed) contacts can trigger an alarm directly.
Clear the alarms via the control wheel. After programming
the inputs will be set back.
The system outputs are isolated and can be subject to a
max. load of 6A.

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6.3 Network configuration with fixed IP address
A fixed IP address is used in the following two cases:
- Operation of the VOICE agent without integration in a network.
The IP address is mandatory for the programming access.
- Integration in a network with a chosen fixed IP address.
A fixed IP address is configured as follows:
Hold the control wheel depressed.
Change by turning the control wheel to
'Menu', and then releasing.
You will be asked to enter the access code.
Enter the access code 1 2 3 4 by turning and
activating the control wheel.
In the main menu, turn the control wheel to
the 'Network' menu and confirm by
depressing.
In the network menu, turn the control wheel
to the 'IP Address' menu and confirm by
depressing.
Enter the fixed IP address via turning and
activating the control wheel.

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Confirm the IP address entered.
In the network menu, turn the control wheel
to the 'Network mask' menu and confirm by
depressing.
Enter the network mask by turning and
activating the control wheel.
Confirm the network mask entered.
Leave the network menu via 'Back'.
Leave the main menu via 'Exit'.
Disconnect the power feed and battery, if
used, for a short time.
The device will reinitialise and save all data
entered and changed.

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You can proceed with registration using the
address entered (chapter 7).
Note!
Entry of an incorrect access code returns the display to
operating mode. Try the entry again.
Upon entering an incorrect IP or network address, confirm
with NO. Start the entry again.
6.4 Network configuration with dynamic IP address (DHCP)
A VOICE agent integrated in a managed network automatically obtains
its IP address. To access the unit, the obtained address can be read out
as follows:
Hold the control wheel depressed.
Change by turning the control wheel to
'Menu' and then releasing.
You will be asked to enter the access code.
Enter the access code 1 2 3 4 by turning and
activating the control wheel.

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In the main menu, turn the control wheel to
the 'Network' menu and confirm by
depressing.
In the network menu, turn the control wheel
to 'Status' and confirm by depressing.
Turning the control wheel enables the IP address, network mask
and gateway address to be read.
Leave the status menu via 'Back'.
Leave the network menu via 'Back'.
Leave the main menu via 'Exit'.
You can proceed with registration using the
addresses read (chapter 7.2).
Note!
The entry of an incorrect access code returns the display
to operating mode. Start the entry again.

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7. Registration
7.1 Laptop registration, direct connection
Configuration using the laptop requires an auto MDI (autocrossing) port,
a crossover network cable or a switch. Both the laptop as well as the
VOICE agent must each be assigned an IP address from the same
subnetwork.
Example: Laptop = IP: 192.168.100.203/ Mask: 255.255.255.0
VOICE agent = IP: 192.168.100.202/ Mase: 255.255.255.0
Switch on the laptop and establish a connection to the VOICE agent
via a network cable.
Click on 'Start' on your desktop and
select 'control panel'.

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Click on the 'Network and Sharing
Center' menu.
Choose 'LAN connection'.
Choose 'Properties'.
Choose 'Internet Protocol Verison
4'.

Change to 'Use the following IP
address' and set the IP and
subnetwork addresses.
Confirm the entry with 'OK'.