CALL PARKING AND TRANSFER
The Aptech IP-PBX provides this facility through the Parking Lot facility To Park a Call just
transfer any call to Extension 70
The call will be parked at extension 70+1 Each call parked
will be parked at that extension +1 e g if you have 3 calls that you need to park, the first call
parked will be parked at ext 71, the next call will be automatically allocated ext 72 and the
next ext 73 and so on
This is handy if you want to manage the calls to be transferred After parking the call, you may
call the person you are transferring it to and tell him/her that there is a call on extension 71
The person can then dial 71 and get the parked call
How is it done?
When you answer a call and want to Park that call, do the following:
1 Press Transfer, you’ll hear Dial Tone, Dial 70 and #, the call will be transferred to a park
extension In this case it will be 71 After the announcement, you may hang up and dial the
extension of the person you wish to transfer the call to and inform him to dial 71 to accept the
call or Page to announce the call
2 While all this is happening, the caller will be listening to the music on hold
3 If for any reason the person refused to take the call, you then hang up and dial 71 to pick up
the call and speak to the caller making the usual excuses “I am afraid Mrs. Roberts, Dr. Roberts
is busy with his nurse and his office door is locked from the inside” and the next time Dr
Roberts will always accept the calls from his wife
TELE CONFERENCE ROOM (WORKS ON PBX’s WITH AT LEAST 4 PHONE LINES)
The conference room number is Extension 8000
User PIN is 8217 to join the conference
Administrator PIN is 8888 to join the conference
Joining message greeting when someone joins the conference
Leaving message greeting when someone leaves the conference
The music on hold is also flagged as Yes as you’ll hear music on while waiting
Once these are done, from one of your phones dial, 8000 and you will be able to join the
conference
You are now in the conference room and every time someone joins or leaves the conference, it
will also be announced, when Administrator joins, the conference starts
To test this, go to another phone and also dial 8000 You should hear an announcement (if you
are listening on the first phone), indicating that someone has joined the conference You may
include ext: 8000 in your IVR choice for external
callers to join in the conference
If there are 2 (or more) of you, you will be able to talk to each other If one of you hangs up, you
will know about it
