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IMPORTANT USAGE WARNINGS – NON WARRANTY FAULTS
Spas are extremely delicate products and require regular maintenance. Below we will list a number of
common causes of problems which are not covered under warranty. Should we ever need to visit you to
repair your spa you will be charged the full cost of a repair if we found that the cause was the result of poor
maintenance or customer negligence. Paying full attention to the issues below will help to reduce the risk of
damage to your spa.
WATER TREATMENT
One of the most crucial aspects of spa maintenance is water treatment. Improper water balance of Chlorine,
Lithium, Peroxide, pH, Alkalinity or Calcium will cause damage to the spa surface, pumps, jets, heaters,
headrests and fittings. If we find improper water balance in your spa, these parts will not be covered under
warranty.
Please note that your spas headrest and filter box face are sensitive to chemical exposure and will discolour
immediately if you over sanitize the water or allow them to float in the water, this will not be covered under
warranty. Do not clean the spas headrests or filter box face with the spas water only use fresh tap water to
clean the headrests and filter box faces. If you are sanitizing the spa on a once a week program it is
recommended to remove the spas headrest on the day you sanitize the spa and replace them a day later to
avoid over exposure to your sanitiser. Different chemical packs have different methods of caring for the
water. You will need to refer to the user guide that came which your chosen chemical pack for exact details
on how to treat your water. We recommend that you have the spa water tested weekly at a Pool or Spa Store
to gain accurate results of the water chemistry. Use the results to go home and balance your spas water from
the user guide supplied with your chemical pack. DO NOT FOLLOW THE POOL OR SPA STORES
RECOMENDATIONS ON BALANCING THE WATER AS THEY WILL NOT BE SUPPLING YOU WITH THE
REQUIRED CHEMICAL LEVELS FOR YOUR SPA. Test history should be kept as a reference as the test
history will be required in the event of a warranty claim. It is a requirement of the Warranty Terms to keep a
printed monthly test result of the water chemistry from a professional pool or spa store. Your warranty will be
made void if you cannot show the results of monthly water chemistry history printed from a recognisable
professional Pool or Spa Store.
USE OF BROMINE TABLETS or BIGUANIDE WILL VOID YOUR SPAS WARRANTY.
FILLING YOUR SPA WITH WATER – AVOIDING AIR LOCKS
The correct way to fill your spa with water is to remove the spas filters and place your hose inside the filter
box. Be sure to remove the fitting off the hose to prevent it from falling into
the spas plumbing. Placing the hose inside the spas main seating area
may cause a build-up of air inside the plumbing creating an air lock. Air
locks can cause damage to the spas pumps and heater. Damaged
caused by an air lock will not be covered under warranty. To avoid this
problem ensure you fill up the spa through the filter box. You can tell if you
have an air lock by turning on the pumps, if no water appears to circulate through the system it is very likely
that you have an air lock. To resolve this problem, loosen the unions at the side of the suction end of the
pump until water begins to flow through. Alternatively contact the store of purchase for advice on other ways
to remove an air lock.
Note: Please ensure the drain fitting is closed before filling the spa, see instructions on page 9 for how to
work the drain fitting, and page 8 for how to remove the spas filter.
FILTERS
Before you use the spa, please make sure the plastic wrap has been removed from the filters.
Poor filter conditions are one of the biggest causes of faults that are not covered under warranty. Poor filter
conditions allow particles to roam in the spas water. These tiny particles can cause damage to the spas
components. One of the first things our technician will check when visiting your spa is the condition of your
filters. If we find your filters are in poor condition your repair will not be covered under warranty.
We recommend that you soak your spas filters in filter cleaner every week. You should also replace your
spas filters every 12 months. It is advised to purchase spare filters at the time of ordering your spa and
alternate between the filters each week to make the cleaning process easier. Only soak the filters in the
recommended Filter Cleaner.