Aqua Pulse Spas STRADBROKE LUXURY PLATINUM SPA User manual

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CONTACT DETAILS
EMAIL: [e-mail]
WEB: www.aquapulsespas.com.au
PHONE: [phone]
STRADBROKE LUXURY
PLATINUM SPA
USER MANUAL

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Contents:
3 Important safety instructions
3 Warnings
4 Hyperthermia
4 Considerations required for the location of your spa
4 Spa foundation
4 Water supply
5 Electrical safety
5 Electrical installation
5 Electrical connection point location
6 Wiring Diagram
7 Important usage warnings – non warranty faults
8 Water treatment
9 How to remove your spas filters
9 Weekly filters cleaning
9 Filing your spa with water – avoiding air locks
10 Vinyl cover Installation
10 Vinyl cover use & care
10 Cabinet care
10 Acrylic shell care
11 Empty spa warning
11 Draining the spa – using the drain fitting
12 Opening & closing water jets
12 Waterfall control handle
12 Air control handles
12 Main diverter handle
12 Frost prevention system
12 Ozonator
13 - 38 Touchpad Instructions
39 Aqua Pulse Spas Warranty

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IMPORTANT SAFETY INSTRUCTIONS
Your physiological response to hot water is very subjective and depends on your age, health and
medical history. If you don’t know your tolerance to hot water or experience dizziness, headaches,
or nausea you should exit the spa immediately and cool down.
WARNINGS
Children in and around the spa should be supervised at all times by a responsible adult.
•Use caution when entering or exiting the spa, where practical install a safety grab bar or
handrail and set of stairs with non-slip tape on the stair treads (cease use of the stairs
immediately if the non-slip tape is not intact). Turn off all the jets before entering or exiting
the spa to improve visibility while entering or exiting the spa. Remember that wet surfaces
can be slippery.
•Do not allow anyone to submerge their head under the water.
•Do not use the spa unless all suction guards are installed to prevent body and hair
entrapment. Do not sit in front of or on top of the suction fittings or skimmer. This will
obstruct proper circulation of the water and may result in personal injury.
•Never operate the spa pumps without having all suction and return lines open.
•Always keep the vinyl cover installed and locked when the spa is not in use.
•Never allow anyone to sit or stand on the vinyl cover.
•People using medications and or having any adverse medical history should consult a
physician before using the spa.
•People with infectious diseases should not use the spa.
•Do not use the spa if you are under the influence of alcohol or drugs.
•Do not consume alcohol or drugs while using the spa.
•Pregnant women should consult a physician before using the spa.
•As prolonged immersion in water temperatures more than 38°C (100°F) may damage your
health, we recommend measuring the water temperature with an accurate thermometer before
entering the spa. We also recommend establishing lower temperatures and shorter periods of
use for users who may be affected by hot water temperature.
•To avoid the possibility of hyperthermia (heat stress) occurring it is recommended that the
average temperature of spa-pool water should not exceed 38°.
•Do not use the spa immediately following strenuous exercise.
•You must use a Licenced Electrical Contractor to connect the spa to power.
•The power must be supplied through a residual current device (RCD) to Australian
Standards.
•If your power supply cable is damaged switch the spa off at the residual current device
inside yourhouses meter box, contact a Licenced Electrical Contractor to replace the cable.
•Live parts and connections must be inaccessible to any person in the spa.
•Earthed appliances must be permanently connected to fixed wiring.
•Do not permit or use electric appliances (such as lighting, telephone, radios, televisions
etc.) within 2 meters of the spa.
•Test the GFCI (Ground Fault Circuit Interrupter) or residual current device (RCD) monthly.
•If water is leaking from the spa stop using the spa and turn it off at the residual current
device (RCD) in the meter box until a qualified technician has resolved the problem.
•In daylight hours do not leave the spa empty or partially empty of water for any period of time,
this can cause terminal damage to the spa fibreglass shell & acrylic layer.
•Post emergency phone numbers for Police, Fire Department and Ambulance at the nearest
phone.
•Install a CPR Resuscitation chart within easy view of the spa.
•Check with your local council to see if you require a building & fencing permit for your spa

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HYPERTHERMIA
Since your spa can be set to reach temperatures of 40°C (104°F) users should be aware that
extended submersion in water that exceeds normal body temperature can lead to hyperthermia.
Hyperthermia occurs when the internal temperature of the body reaches several degrees above the
normal body temperature of 37°C (98.6°F). The symptoms of hyperthermia include drowsiness,
lethargy, and an increase in the internal temperature of the body. The effects of hyperthermia include:
•Unawareness of impending hazard.
•Failure to perceive heat.
•Failure to recognize the need to exit the spa.
•Physical inability to exit the spa.
•Foetal damage in pregnant woman.
•Unconsciousness resulting in the danger of drowning.
If you feel any of the symptoms of hyperthermia safely exit the spa immediately. Please note that the use
of Alcohol, Drugs or Medication can significantly increase the risk of Hyperthermia.
CONSIDERATIONS REQUIRED FOR THE LOCATION OF YOUR SPA
Contact your local council to determine if a building permit is necessary and for information on applicable
bylaws (distance from property lines, buildings, fencing requirements etc.). If you are doing any excavating
contact Dial before You Dig on 1100 to ensure that there are no underground lines.
Locate the spa where possible within close distance of a door to the house, this will maximize potential
winter use. If possible, locate the spa where you will enjoy some privacy. Make sure your spa is positioned
so that access to all cabinet panels will not be blocked. Blocking access to any cabinet panel on the spa
will render the spa unserviceable, you must have 900mm of clear uninterrupted space on all sides of the
spa for a service technician to have space to make repairs. Service technicians will not move your spa to
gain access to a cabinet panel which has been blocked in. Decking in your spa is not recommended you
may render your spa unserviceable if the entire deck is not easily removable. Our technicians will not
remove your deck to service your spa.
SPA FOUNDATION
Your spa needs a good solid foundation supporting the whole base of the spa. The foundation on which
your spa sits must be able to support the weight of the spa the water in it and the weight of its users. If
the foundation is inadequate the spa may shift, this will cause stress to the spa shell which may lead to
the shell cracking. Damage caused by an inadequate or improper foundation is not covered under this
warranty. It is the responsibility of the spa owner to provide a proper foundation for the spa. A spa
containing both water and people is extremely heavy, if you are installing the spa onto decking or any
other elevated structure you must consult a structural engineer to ensure that the structure will support
the weight of the spa. Ideally the spa should be installed onto a concrete base at least 4” thick with
reinforcing steel inside the concrete. If you are installing your spa indoors ensure that your choice of
flooring is impermeable to water. Ensure that water drains away from the spa protecting the cabinet and
electrical components from water damage. Do not place any item underneath the spas base to level the
spa this will cause stress to the spa shell which may lead to the shell cracking. Damage caused by packing
under the spas fibreglass base is not covered under this warranty.
WATER SUPPLY
Spas do not require a permanent water supply however there must be a water supply and hose within
reach to fill the spa.

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ELECTRICAL SAFETY
Do not place your spa within 3 metres of overhead power lines.
In case of an emergency, you must have an accessible power shut off point within 3 meters of the spa.
ELECTRICAL INSTALLATION
You will need a suitable electrical supply to run the spa. The Stradbroke Luxury Platinum Spa requires a
hardwired 32Amp Residual Current Device Protected Dedicated Power Connection. Your Licenced Electrical
Contractor can hardwire the spa straight to the meter box in your house or they can install a hardwired 32Amp
residual current device protected dedicated isolation switch. Page 8 in this manual listed as “As
Manufactured” will show your electrician the wiring required.
ELECTRICANS PLEASE NOTE: DO NOT CHANGE the DIP switches.
ALL ELECTRICAL CONNECTIONS REQUIRE YOUR LICENCED ELECTRICAL CONTRACTOR TO
INSTALL THE APPROPRIATE SIZED RCD IN THE HOUSES METER BOX.
It is the responsibility of your Licenced Electrical Contractor to ensure the Residual Current Devise is installed
at the correct mA required by the law.
When appointing an electrician to prepare your spas electrics check that they are suitably qualified and
licenced to do so. Do not attempt to install the spas electrics yourself if you are not a fully Licenced Electrical
Contractor. The spa must be wired on its own fused circuit back to your household meter box. The spa should
not be sharing power supply with any other appliances.
We recommend you install a hardwired 32Amp residual current device protected dedicated Rotary Isolation
Switch so that the spa can be isolated from the power supply in an emergency or for service work. This is
simply a rotary on/off switch but should be sited more than 2 metres away from the spa so that users cannot
be in the spa whilst operating the switch.
Your Licenced Electrical Contractor will locate the electrical connection point here, unscrew and remove
the cabinet panels directly underneath the spas touch pad.
Once the spa has power connected to it and it is filled with water your electrician can turn the power on.
Never turn the spa on if you do not have it filled with water.
While your electrician is still on site press the jets button you should now have water movement within the
spa.
If you have no water movement at this stage have your electrician, contact the store while they are still onsite.

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Wiring Diagram Single Phase

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IMPORTANT USAGE WARNINGS – NON WARRANTY FAULTS
Spas are extremely delicate products and require regular maintenance. Below we will list a number of
common causes of problems which are not covered under this warranty. Should we ever need to visit you to
repair your spa you will be charged the full cost of a repair if we found that the cause was the result of poor
maintenance or customer negligence. Paying full attention to the issues below will help to reduce the risk of
damage to your spa.
WATER TREATMENT
The most crucial aspects of spa maintenance is water treatment. Improper water balance will cause damage
to the spas fibreglass shell, acrylic shell, pumps, jets, heater, headrests, vinyl cover and fittings. If we find
improper water balance in your spa, these parts will not be covered under this warranty.
Please note that your spas headrests and filter box face are sensitive to chemical exposure, they will
eventually discolour and turn white. If you over sanitize the water or allow them to float in the water, this can
happen immediately. Discoloured headrests and filter box faces will not be covered under this warranty. Do
not clean the spas headrests or filter box face with the spas water only use fresh tap water to clean the
headrests and filter box faces.
We recommend that you have the spa water tested weekly at a professional pool or spa store to gain accurate
results of the water chemistry. When you test at other pool or spas stores, you can use the test results they
give you to calculate any adjustments you need to make using our how to balance the water instructions.
You do need to be careful to not just apply the amounts of chemical that they tell you to apply. The reason
for this is that they might set the parameters differently to what your spa requires.
Water chemistry test history from a professional pool or spa store showing results for Free chlorine, Total
chlorine, pH, Alkalinity, Calcium hardness, Cyanuric acid & Salt must be kept as a dated once-a-month digital
reference as part of your warranty terms. This test history will be required in the event of a warranty claim.
Your warranty will be made void if you cannot show these results, or these results show you have used
chemicals with ingredients we have asked you not to use or the results show you have not maintained the
water to the ideal readings we have provided you with.
CHEMICALS WITH ANY OF THESE INGREDIANTS CANNOT BE USED IN YOUR SPA.
Bromine, Granular chlorine calcium, Trichlor chlorine, Dichlor chlorine, Stabilised chlorine, Cyanuric acid,
Liquid pool chlorine, Hydrochloric acid, Magnesium, Epsom salt, Hydrogen peroxide chlorine free,
Phlihexanide hydrochloride chlorine free, Polyhexamethylene biguanide chlorine free.
THESE CHEMICALS ARE ALL KNOWN TO CAUSE SOME FORM OF DAMAGE TO FIBREGLASS -
ACRYLIC SPAS.
SOME OF THESE CHEMICALS WILL BREAK DOWN THE BONDS OF THE FIBREGLASS – ACRYLIC
SHELL WHICH ALLOWS THE FIBREGLASS – ACRYLIC SHELL TO BE RE SHAPPED. THE WEIGHT
OF THE WATER WILL PUSH DOWN ON THE FIBREGLASS – ACRYLIC SHELL AND RESHAPE IT OVER
THE STAINLESS-STEEL STRUCTURAL FRAME CAUSING THE STRUCTURAL FRAME TO BECOME
VISABLE THROUGH THE SHELL. SOME OF THESE CHEMICALS WILL BREAK DOWN THE ACRYLIC
SHELL CAUSING BUBBLES & HOLES IN THE ACRYLIC SHELL.
THESE ISSUES ARE IRREVERSABLE.
Your warranty will be made void if you use any of these chemicals, even if you only used it once.
If your monthly water test results show any amounts of these chemicals in your water, please contact your
store of purchase immediately for advice.

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HOW TO REMOVE YOUR SPAS FILTERS
Remove the flat head screw in the filter box face and dispose of it.
DO NOT REINSTALL THE SCREW.
1. Slide the face plate on the filter box vertically upwards until it separates away from the filter box.
2. Remove the leaf catcher by sliding it horizontally towards the centre of the
spa.
3. To remove the filters, turn the handle on the top of each filter anti-clockwise
until you can lift each filter out of the filter box.
4. To install the filters, place each filter inside the filter box and turn the handle
on the top of each filter clockwise. Do not turn the filters with force just gently
screw them in. Tightening the filters to firmly will break the thread on the filters.
5. To install the leaf tray slide it horizontally into the filter box, make sure the tray sits in the middle of
the locating grooves. The filter face plate will not install if you have the leaf tray outside of the locating
grooves.
6. To install the face plate on the filter box slide the face plate vertically downwards.
Note: The black filter box face is sensitive to chemical exposure, it will eventually discolour and turn white. If
you over sanitize the water this can happen immediately.
WEEKLY FILTERS CLEANING
Once a week remove the filters from the spa and wash thoroughly with a garden hose, then place the filters
in a bucket of cold water and add 125ml of Filter Cleaner & Degreaser #9 or Filter Cleaner & Degreaser 1Litre
Bottle. Agitate the water and leave the filters submerged to soak for 24 hours. After 24 hours remove the
filters, wash them thoroughly and allow them to completely dry out in an area exposed to the sun or wind.
It is recommended to purchase spare filters and alternate between the filters each week to make the cleaning
process easier. Filters which are not cleaned weekly can cause your spa to stop cleaning & heating.
You filter needs to be replaced every twelve months, however if you are rotating between two sets of filters
this will require replacement every two years.
To order your replacement filter https://www.aquapulsespas.com.au/products/universal-cartridge-filter-2
FILLING YOUR SPA WITH WATER – AVOIDING AIR LOCKS
The correct way to fill your spa with water is to remove the spas
filters and place your hose inside the filter box. Be sure to remove
the fitting off the hose to prevent it from falling into the spas
plumbing.
Placing the hose inside the spas main seating area may cause a
build-up of air inside the plumbing creating an air lock. Air locks
can stop the pumps and heater from working.
To help avoid this problem ensure you fill up the spa through the filter box. You can tell if you have an air lock
by turning on the pumps, if no water appears to circulate through the system, it is very likely that you have
an air lock. To resolve this problem, turn the pump off and loosen the unions at the side of the suction end of
the pump until water begins to flow through, then retighten the union and try turning the pump on again.
Alternatively contact the store of purchase for advice on other ways to remove an air lock.
Note:
Please ensure the drain fitting is closed before filling the spa with water, see instructions on page 11.

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VINYL COVER INSTALLATION
Locate the screws and keys, which are packaged inside the vinyl cover.
Place the vinyl cover on top of the spa. Your vinyl cover is not square, you may need to rotate it to fit the spa.
On each strap of the vinyl cover there is a black plastic lock. Press the two prongs on each lock together and
gently pull downwards to remove the section of the lock which you will need to screw onto the spas cabinet.
With the section of the lock you have in your hand place it behind the prongs which are attached to the vinyl
cover strap lined up so that the bottom of each part is flush. Now raise the section of the lock you have in
your hand towards the top of the spa by 2cm and mark the position of the two holes on each lock onto the
spas cabinet. Using the screws supplied screw each lock onto the spas cabinet. Do not pre-drill holes the
screws will self-tap in, if using a drill stop before the screw is completely tight and finish tightening the screw
by hand, if you over tighten the lock you will crack the plastic.
VINYL COVER USE & CARE
To lift the vinyl cover, place your hand underneath the valance and lift the vinyl cover itself. The handles &
valance on the vinyl cover are not for lifting or pulling the vinyl cover, lifting or pulling on the handles or
valance will tear the vinyl & stitching. Never stand, sit, or apply any weight to the vinyl cover this will bend or
break the vinyl cover. Do not open the zippers on your vinyl cover they can be extremely difficult to close and
may not close at all. To clean your vinyl cover wipe both the top vinyl and underside over with a damp fresh
tap water cloth. Do not use the spas water to wipe the vinyl cover this will leave chemical stains on the vinyl.
To extend the life expectancy of your vinyl cover apply 303 aerospace protectant to the vinyl side of your
vinyl cover every 30 days and balance your spas water weekly as per the chemical instructions we have
supplied you with. Poorly balanced water can blister your vinyl cover, breakdown the stitching & leave algae
stains on the cover.
Your vinyl cover must always be locked to the spas cabinet when the spa is not in use. Leaving the vinyl
cover off exposes your spa to the elements which can cause permanent damage to the spas acrylic shell
and fittings, it also allows leaves, dust etc. to enter your spa. Debris in the spa can cause blockages or
damage to the equipment.
CABINET CARE
Do not use any chemicals to clean your cabinet. The best way to clean your cabinet is to regularly wipe it
down with a micro fibre cloth and fresh tap water. Where possible try to keep the cabinet from being exposed
to the sun as this causes colour fade in the cabinet and can also cause the cabinet to warp.
ACRYLIC SHELL CARE
Once a week use a chemical free micro fibre cloth and wipe down the acrylic spa shell in and above the water
line. The acrylic will show scratches, crazing and chaffing marks, this is unavoidable and is not a
manufacturing fault it’s normal wear and tear for acrylic.

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EMPTY SPA WARNING
An empty or partially empty spa of water during daylight hours can cause deforming, changes to the shape
of the shell, melting, crazing, discolouration, blisters or holes in the spa’s fiberglass, acrylic and fittings, this
can happen within minutes of the spa being emptied or partially empty. Your warranty does not cover
deforming, changes to the shape of the shell, melting, crazing, discolouration, blisters or holes in the spa’s
acrylic and fittings, so it is especially important your vinyl cover is on the spa when not in use and the spa is
filled with water at all times during daylight hours.
DRAINING THE SPA - USING THE DRAIN FITTING WARNING:
Never drain or partially drain your spa of water in daylight hours.
Always drain your spa at night time & fully refill your spa with water the same night.
An empty or partially empty spa of water during daylight hours can cause deforming, changes to the shape
of the shell, melting, crazing, discolouration, blisters or holes in the spa’s fiberglass, acrylic and fittings, this
can happen within minutes of the spa being emptied or partially empty. Your warranty does not cover
deforming, changes to the shape of the shell, melting, crazing, discolouration, blisters or holes in the spa’s
acrylic and fittings, so it is especially important your vinyl cover is on the spa when not in use and the spa is
filled with water at all times during daylight hours.
To locate your drain fitting it will be found on the touchpad side of the spa in the left-hand corner of the black
fibreglass base.
To operate the drain fitting turn the larger black round section of the fitting to the left. Now unscrew & remove
the smaller black cap by turning it to the left, this will expose a thread which you can now screw the supplied
garden hose fitting onto, turn the hose fitting to the right to screw it on. Now connect your garden hose to the
hose fitting and gently pull the garden hose away from the spa this will open the valve to allow the spa to
drain. Once drained remove the garden hose and garden hose fitting. Reinstall the smaller black cap, screw
it on by turning it to the right, then push the smaller black cap towards the fiberglass base of the spa to close
the valve from draining. Now turn the larger black round section of the fitting to the right, this will prevent it
from opening and leaking water on refilling the spa.

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OPENING & CLOSING WATER JETS
The larger water jets in your spa can be manually turned on or off.
Turning the stainless-steel jet face clockwise will turn the jet on which will allow the water to flow through the
jet. Turning the stainless-steel jet face anticlockwise will turn the jet off slowing the water from flowing through
the jet. The smaller stainless-steel jets in your spa can not be opened & closed, they will always remain open.
WATERFALL HANDLE
Your waterfall handle can be located on the spa image on page one.
To run your waterfalls, turn on a water pump and turn the waterfall handle to the left.
To turn the waterfalls off turn the waterfall handle to the right.
Do not apply force to the handle at the fully open or fully closed positions you will break it if you do, turn it
softly.
The waterfall handle must be in the closed position when the spa has its vinyl cover on.
AIR CONTROL HANDLES
The air control handles can be located on the spa image on page one.
These handles control the amount of air pressure the jets receive.
Turning the handle to the left will increase the water jets pressure.
Turning the handle to the right will decrease the water jets pressure.
WATER DIVERTER
The diverter handle can be located on the spa image on page one.
This handle is used to move where the water is delivered within the spa.
When you turn the handle to different positions the water pressure will change and move location within the
spa. When the pumps are running this handle will make loud noise from the water pressure flowing through
the handle, the noise level will vary depending on where the handle is positioned.
Do not turn this handle while the pumps are running and do not apply force to the handle at the fully open or
fully closed positions you will break it if you do, to make adjustments turn the handle softly when the pumps
are turned off.
MY SPA IS TOO HOT IN SUMMER, THE TEMPERATURE OF THE WATER IS HIGHER THAN I HAVE
SET
During summer there may be times when the spas water exceeds the set temperature. This is not a fault in
the spa it is simply the ambient air temperature causing this. To combat this problem, you can use ice to cool
down the water.
FROST PREVENTION SYSTEM
If the temperature of the spas water drops below 5°C the spa will switch on the heater until the spa
reaches the temperature of 8°C.
OZONATOR
The spas ozonator will automatically turns itself on when the spa is running filter cycles, there are no
adjustments you are able to make. When the ozonator is running, the bubbles you see and the noise level
you hear will vary. Sometimes you will see less bubbles and hear less noise, sometimes you will see more
bubbles and hear more noise, this is normal operation and is not cause for concern.

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