TROUBLESHOOTING
For optimal performance and to avoid any clogging of your diffuser, only use essential oil
blends from Phoenicia Essence or Arizona Air-Scent. These fragrances have been carefully
developed specically for our diffusers. Failure to do so may cause damage to your machine.
Always ensure your diffuser is kept in an upright position. Tilting of diffuser may cause oil to
leak onto surface.
PROBLEM
Device not diffusing
Device does not turn on
Can hear device working
but fragrance mist is low,
not visible and cannot smell
fragrance
Fragrance oil is leaking
Device emitting loud,
unusual noise
• Device is in “pause mode”
in between cycles
• Faulty pump
• Dead batteries
• Faulty power source
• Diffuser core is clogged
• Device is in “pause mode”
in between cycles
• Damaged or loose gasket
• Loose tube
• Fragrance bottle is loose
• Diffuser is not vertical
• Air pump is loose
• Air pump is damaged
• Wait for diffuser to change to
“working mode”
• Replace pump*
• Replace (2) size D batteries
• Check power source
• Replace fragrance with alcohol
and through diffuser for 5 min
• If that does not work, replace
diffuser core*
• Wait for diffuser to change to
“working mode”
• Replace damaged gasket*
• Tighten tubing
• Ensure fragrance bottle is
fastened straight and tight
• Ensure diffuser is standing
upright
• Re-tighten the pump
• Replace air pump*
POSSIBLE CAUSE SOLUTION
