Arlo Arlo Go User manual

1
Arlo Go
Quick Start Guide

2
What’s Included
Rechargeable
battery
Arlo Go camera with
SIM card
Power adapter
Mount
Mount screws

3
Activate Your SIM Card
The camera uses Telguard’s cellular partners to send pictures and
videos to your Arlo account in the cloud.
Only authorized Telguard dealers can activate Telguard services.
¾To activate your Telguard service plan:
1. Locate your camera’s ICCID.
This number appears on the bottom of the Arlo Go box. If you
cannot find your Arlo Go box, contact Telguard customer service
for assistance.
2. Enter www.telguard.com/portal from your favorite browser..
3. Follow the registration process prompts.
4. Register the SIM card using the ICCID provided.
After the registration is complete, the SIM card is active and
ready to use.

4
Get the Arlo App
For the best experience, download the Arlo app for your smartphone
by scanning this QR code.
arlo.netgear.com

5
Insert the SIM Card
Into Your Arlo Go Camera
The Arlo Go camera comes with a SIM card installed. If a SIM card is
not installed, insert a card into the SIM card slot.
¾To insert a SIM card:
1. Unlock the battery compartment by
pressing and holding the latch.
2. Gently pull the battery door back to
open the compartment.
3. Align the gold SIM contacts.
4. Insert the SIM card into the SIM card
slot.
SD card slot
SIM card slot
Note: If you plan to store video recordings on an SD card, insert the
SD card now.

6
Insert the Battery
Into Your Arlo Go Camera
If power is available, you can plug your camera in and use it in
powered mode. Best practice is to insert the battery into your Arlo
Go camera even if you plan to power the camera using the power
adapter.
¾To insert the battery:
1. Align the battery contacts.
2. Insert the battery.
3. Close the battery door.

7
Set Up Your Arlo Go Camera
Use the Arlo app and your Arlo account to set up your Arlo Go camera.
If you already set up an Arlo account, you can add the Arlo Go camera
to your account.
During set up, your Arlo Go camera must be connected to the mobile
network coverage area. Note: This requires that you have an active
SIM card and that the SIM card is registered in the Telguard portal.
Coverage and service are not available everywhere.
After you add your Arlo Go camera to your Arlo account, you can
place the Arlo Go camera anywhere in your mobile network coverage
area.
For information about optimizing mobile connectivity, scan this QR
code or visit http://tinyurl.com/jyoysqo.

8
¾To create a new Arlo account:
1. Launch the Arlo app from your smartphone, tap the New System
Setup button, and select Arlo Go.
If you are using a computer, visit arlo.netgear.com.
2. Follow the on-screen instructions.

9
¾To add an Arlo Go camera to an existing Arlo account:
1. If you already set up an Arlo account, log in and click or tap Add
Device.
2. Follow the on-screen instructions.

10
Place Your Camera
You can place your camera on a flat surface or mount it.

11
¾To mount the camera on a wall:
1. Place the wall plate and secure it with three screws.
2. Attach the camera to the
wall plate.
If you’re mounting the camera
to drywall, be sure to use the
included plastic drywall anchors.

12
Charge Your Arlo Go Battery
The Arlo Go battery is partially charged when it leaves the factory.
¾To recharge the battery:
1. Connect the power adapter to the camera.
Caution: You must use an Arlo Go power adapter to charge the
battery. Do not try to power the camera or charge the battery
with any power adapter other than the one provided with the
Arlo Go camera.
2. Plug the power adapter into an electrical outlet.
The camera LED lights solid blue for two seconds when the camera
battery is fully charged.

13
Arlo Go Access and Cloud Storage
The Arlo Go camera is designed to connect to a cellular network
Coverage and service are not available everywhere.
During set up, the Arlo app uses the cellular network to find your Arlo
Go camera so that you can add the camera to your Arlo account.
After set up, the Arlo Go camera uses the cellular network to send
recordings to the cloud storage associated with your Arlo account.

14
You’re Done!
Congratulations! Your Arlo Go camera is set up and ready to go.
The camera comes with an SD card slot that supports SD cards (sold
separately) with a capacity of up to 32G of storage. If you inserted an SD
card and your camera is oine, the camera recordings are stored on the
SD card.
Note: You must insert the SD card before powering the camera on.
To view tutorial videos, find troubleshooting tips, or get support, visit
support.arlo.com.

15
Solid amber
No SIM card is inserted
or the SIM card is
damaged.
Fast blinking amber
The camera connected
to the cellular network
but it cannot connect
to the cloud.
For more information,
visit http://tinyurl.com/
h8csb5a or scan this
QR code:
Very slow blinking
blue
The camera is powering
on.
Slow blinking blue
The camera is ready to
scan the QR code.
Fast blinking blue
The camera is
connected to the cloud.
Slow blinking amber
Mobile network
coverage is not
available.
Blinking amber and
purple
The SD card type is
invalid.
Camera LED Guide
Blinking blue and
purple
The camera is
connecting to the
network and the cloud.
Blinking amber and
blue
The camera is receiving
a firmware upgrade.

©NETGEAR, Inc., NETGEAR, the NETGEAR Logo, and Arlo are trademarks of NETGEAR, Inc.
© In Canada, Telguard products and services are oered and sold under the Telular
brand. Telguard, Telular, and the Telguard logo are trademarks of Telguard.
Compliance
For the current EU Declaration of Conformity, visit
http://kb.netgear.com/app/answers/detail/a_id/11621/.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
NETGEAR INTL LTD
Building 3, University Technology Center
Curraheen Road, Cork, Ireland
350 East Plumeria Drive
San Jose, CA 95134 USA
February 2017