Arris X5 Release User manual

X5 Release
Mesh Extender Quick Start Guide , Revision
P/N 616824-002-A

Chapter 1
Parts of the X5 Mesh Extender
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Chapter 2
How to read your X5 Mesh Extender LED
Note: The LED will automatically turn off after 10 minutes. To check the LED status,
turn it back on by tapping the WPS button located on the back of the unit.
State LED Color
Starting up fast blinking greenPower
Up; not connected to network slow blinking green
Fast network speed solid green
Limited network speed solid yellow
Wired (Ethernet
connection to
network)
Slow network speed solid red
Extender at good position solid green
Extender far from router/gateway solid yellow
Wireless (wireless
connection to
network)
Extender too far from router/gateway solid red
WPS process ongoing blinking yellow
WPS pairing unsuccessful fast blinking red; 10 seconds
WPS
WPS pairing successful fast blinking green; 10 seconds
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Chapter 3
Installation types
If your service provide has not informed you that your ARRIS gateway is HomeAssure
Enabled, use the Connect your X5 Mesh Extender wired (page 4) installation
instructions.
If your service provider informed you that your ARRIS gateway is HomeAssure Enabled, use
the Connect your X5 Mesh Extender wirelessly (page 5) installation instructions.
Connect your X5 Mesh Extender wired
Use this procedure if your service provider has not informed you that your ARRIS gateway is
HomeAssure Enabled.
1. Connect your first X5 to your current gateway with an Ethernet cable using either
Ethernet port .
2. Connect the X5 to power using the power supply (provided).
The LED will blink fast, then blink slow, then turn to solid green. This will take a couple of
minutes.
3. Scan the QR code to download the ARRIS Wi-Fi Home mobile app and follow the on-
screen instructions,or continue to Step 4.
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Chapter 3: Installation types
4. Now, you are ready to an additional X5 to the network. Locate your second X5
approximately 5-15m from your gateway; if you have line-of-sight, they can be further
apart, but move closer if there are thick walls between.
5. Pair the units: Push the WPS button on the first X5, then push the WPS button on the
second X5.
Note: When adding additional X5 units, always push the button on the first X5
and then push the WPS button on the X5 you are adding.
The second X5 will be automatically configured with the same Wi-Fi settings as the first
X5; this will take a few moments. The LED on the second X5 flashes green quickly when
the two units pair successfully.
When configuration is complete, the LED on the second X5 will change color to indicate
the quality of the link between the first and the second X5. See How to read your X5 Mesh
Extender LED (page 3) in this guide to understand the state the LED color indicates.
Connect your X5 Mesh Extender wirelessly
Use this procedure if your service provider has informed you that your ARRIS gateway is
HomeAssure Enabled.
1. Scan the QR code to download the ARRIS Wi-Fi Home mobile app and follow the on-
screen instructions, or continue to Step 2.
2. Locate your first X5 approximately 5-15m from your gateway; if you have line-of-sight
they can be further apart, but move closer if there are thick walls between.
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Chapter 3: Installation types
3. Connect the X5 to power using the provided power supply.
4. Pair the gateway and the X5: Push the WPS button on the gateway, then push the WPS
button on the X5.
The LED on the X5 flashes green quickly when it has paired successfully with the
gateway.
5. Next, the LED will change color to indicate the quality of the link between the gateway
and the X5 . See How to read your X5 Mesh Extender LED (page 3) in this guide to
understand the state the LED color indicates.
6. To add additional X5 units, repeat steps 2-4. Additional X5 units are configured with the
same Wi-Fi settings as the first X5.
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Chapter 4
Regulatory information
Please read and adhere to the regulatory and safety information provided in this document.
Federal Communication Commision Interference
Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate this equipment. This transmitter
must not be co-located or operating in conjunction with any other antenna or transmitter.
Operations in the 5.15-5.25GHz band are restricted to indoor usage only. This device meets
all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules.
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance
20cm between the radiator & your body.
FOR COUNTRY CODE SELECTION USAGE (WLAN DEVICES)
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Chapter 4: Regulatory information
The country code selection is for non-US model only and is not available to all US model. Per
FCC regulation, all Wi-Fi products marketed in the US must be fixed to US operation channels
only.
Industry Canada statement
This device complies with ISED’s licence-exempt RSSs. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
Le présent appareil est conforme aux CNR d’ ISED applicables aux appareils radio exempts
de licence. L’exploitation est autorisée aux deux conditions suivantes: (1) le dispositif ne doit
pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage
reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.
Caution:
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the
potential for harmful interference to co-channel mobile satellite systems;
(iv) where applicable, antenna type(s), antenna models(s), and worst-case tilt angle(s)
necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in
section 6.2.2.3 shall be clearly indicated.
Avertissement:
Le guide d’utilisation des dispositifs pour réseaux locaux doit inclure des instructions
précises sur les restrictions susmentionnées, notamment:
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement
pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles utilisant les mêmes canaux;
(iv) lorsqu’il y a lieu, les types d’antennes (s’il y en a plusieurs), les numéros de modèle de
l’antenne et les pires angles d’inclinaison nécessaires pour rester conforme à l’exigence
de la p.i.r.e. applicable au masque d’élévation, énoncée à la section 6.2.2.3, doivent être
clairement indiqués
Radiation Exposure Statement: This equipment complies with ISED radiation exposure limits
set forth for an uncontrolled environment. This equipment should be installed and operated
with greater than 22cm between the radiator & your body.
Déclaration d’exposition aux radiations: Cet équipement est conforme aux limites
d’exposition aux rayonnements ISED établies pour un environnement non contrôlé. Cet
équipement doit être installé et utilisé à plus de 22cm entre le radiateur et votre corps.
Restrictions on use of wireless devices
In some situations or environments, the use of wireless devices may be restricted by the
proprietor of the building or responsible representatives of the organization. For example,
using wireless equipment in any environment where the risk of interference to other devices
or services is perceived or identified as harmful.
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Chapter 4: Regulatory information
If you are uncertain of the applicable policy for the use of wireless equipment in a specific
organization or environment, you are encouraged to ask for authorization to use the device
prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by
unauthorized modification of the devices included with this product, or the substitution or
attachment of connecting cables and equipment other than specified by the manufacturer.
Correction of interference caused by such unauthorized modification, substitution, or
attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage
or violation of government regulations that may arise from failing to comply with these
guidelines.
Open Source software and licenses
For instructions on how to obtain a copy of any source code being made publicly available by
ARRIS related to software used in this ARRIS product you may send your request in writing
to: ARRIS, Software Pedigree Operations, 2450 Walsh Avenue, Santa Clara, CA 95051, USA.
The ARRIS website opensource.arris.com also contains information regarding use of open
source. ARRIS has created opensource.arrisi.com to serve as a portal for interaction with the
software community-at-large.
Caring for the environment
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on an ARRIS product, do not dispose of the product
with residential or commercial waste.Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial
waste. Some countries or regions, such as the European Union, have set up
systems to collect and recycle electrical and electronic waste items. Contact your
local authorities for information about practices established for your region. If
collection is not available, contact ARRIS customer support for information.
Copyright
Copyright © 2020 ARRIS Enterprises, LLC. All rights reserved. No part of this publication
may be reproducd in any form or by any means or used to make any derivative work
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Chapter 4: Regulatory information
(such as translation transformation, or adaptation) without written permission from
ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and
to make changes in content from time to time without obligation on the part of ARRIS to
provide notification of such revision or change. ARRIS and the ARRIS logo are all registered
trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this
document to refer to either the entities claiming the marks and the names of their products.
ARRIS disclaims proprietary interest in the marks and names of others.
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CommScope legal statements
© 2020 CommScope, Inc. All rights reserved.
No part of this content may be reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from CommScope, Inc. and/or its affiliates (“CommScope”). CommScope
reserves the right to revise or change this content from time to time without obligation on the part of CommScope to provide
notification of such revision or change.
Export restrictions
These products and associated technical data (in print or electronic form) may be subject to export control laws of the United
States of America. It is your responsibility to determine the applicable regulations and to comply with them. The following notice is
applicable for all products or technology subject to export control:
These items are controlled by the U.S. government and authorized for export only to the country of ultimate destination for use by
the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other
country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being
incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and
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Disclaimer
THIS CONTENT AND ASSOCIATED PRODUCTS OR SERVICES (“MATERIALS”), ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF
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ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their
respective owners.
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Contacts
Technical services
For technical support, you can contact us by phone, email, or on the web.
By telephone
The Technical Support Center may be reached at: 1-888-944-HELP (4357). Additional support
numbers are located at: Phone Support.
On the web
Please visit https://www.commscope.com/supportcenter/ and look for ARRIS support. The
ARRIS Membership site gives you the ability to request access to numerous service and
support tools once you are registered on that site.
One specific tool is Ask ARRIS, which is the Technical Support web portal. You will need to
register for this tool using your support contract ID and email address. Ask ARRIS is located
at: https://ask.arris.com.
There you will be able to access:
■Support Contact Information for all products
■Knowledge Base Information (also known as Solutions)
■User Documentation
■Current open support cases
■Ability to create a new support case (for technical support or repair and return)
■Training Webcast
By email
The Technical Support Center may also be reached by email. Email addresses for ARRIS
products are located at: Email Support.
Technical training
For more information about our Global Knowledge Services Department and the programs
we offer, email us at: [e-mail].
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Corporate Headquarters
CommScope · Hickory · North Carolina · 28602 · USA
T: 1-828-324-2200
www.commscope.com