
FAQ
Scanner does not start
If the scanner d es n t light up at startup, check the p wer supply and ensure the
AC adapter is c nnected t the scanner.
C ntact Artec 3D Supp rt Team
Scanner is not recognized on the PC
Use high-quality USB cables with a maximum length f 1.5m (except if active USB
extensi ns fr m CADstar are used). Exchange the cable t c mplete a test
Do not bend USB cable
Check that the USB p rt c mpiles with the USB3.0 specificati n
Check that the driver status in the Device Manager is up-t -date
Check if the LEDs n the device are n
Restart the PC and the scanner
C ntact Artec 3D Supp rt Team.
Stripes are visible on the scan result :
Watch ut f r changes in the light during a scan, as they can cause streaking. This
is ften caused by blinds that m ve during the scan r sunlight that changes due t
trees r reflecti ns n wind ws
Flickering light that can be emitted by s urces such as ne n tubes r LED lighting.
Y u can rec rd a sl w-m ti n vide with y ur smartph ne t check f r this. If
flickering light is visible, eliminate the cause.
Holes are visible in the scan result :
Recalibrate the scanne
If there are any dark sp ts n the bject t be scanned, apply ur scan spray t the
bject.
Sh uld y u ever have technical questi ns ab ut ur pr duct, please c ntact ur
technical supp rt. They will be at y ur disp sal with their expertise
Y u can d wnl ad a detailed instructi n manual fr m ur d cumentati n p rtal
We w uld like t thank y u again f r ch sing ur pr duct and wish y u a l t f
pleasure and pr ductivity with it.
Artec 3D Supp rt Team
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