Arxys VideoX R12E User manual

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Arxys VideoX Enterprise Appliance User Guide
Revision 1.0
March 2020
WWW.ARXYS.COM

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COPYRIGHT
No part of this manual may be reproduced, stored in a retrieval system, or transmitted, in any form
or by any means, electronic, mechanical, recording, or otherwise, in whole or part, without prior
written consent from Arxys.
All rights reserved. Copyright © 2020 Arxys.
TRADEMARKS
All trademarks and copyrights stated, mentioned, referenced or omitted are the property of their
respective owners.
DISCLAIMER
Arxys reserves the right to periodically revise this manual without prior notice. Product features
and specifications described are subject to change without notice.

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REVISION HISTORY
Revision
Date
Description of Change
1.0.0
March, 2020
•Initial Release

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TABLE OF CONTENTS
Table of Contents ...................................................................................................................4
Arxys Support .........................................................................................................................6
CREATING A TROUBLE TICKET ....................................................................................................................... 6
Arxys VideoX Enterprise Appliance Password ............................................................................8
Arxys VideoX Enterprise IPMI Password....................................................................................8
Arxys VideoX Enterprise Appliance Installation ..........................................................................8
BOX CONTENTS............................................................................................................................................ 8
INSTALLATION PLANNING ............................................................................................................................. 8
UNPACKAGING THE ARXYS VIDEOXENTERPRISE APPLIANCE .......................................................................... 9
RACKMOUNT CHASSIS INSTALLATION ............................................................................................................ 9
ARXYS VIDEOXR12E APPLIANCE RACKMOUNT INSTALLATION INSTRUCTIONS ............................................. 11
ARXYS VIDEOXR36E APPLIANCE RACKMOUNT INSTALLATION INSTRUCTIONS ............................................. 16
Hard Disk Drive installation....................................................................................................22
Arxys VideoX Enterprise Appliance Reference .........................................................................22
ARXYS VIDEOXR12E ................................................................................................................................ 22
ARXYS VIDEOXR36E ................................................................................................................................ 23
Powering on the Arxys VideoX Enterprise Appliance ................................................................24
Arxys VideoX Enterprise Appliance First Boot ..........................................................................25
ARXYS VIDEOXENTERPRISE APPLIANCE OS SETUP..................................................................................... 25
CONFIGURING NETWORK SETTINGS............................................................................................................ 28
Verifying Storage RAID Configuration.....................................................................................30
Video Management Software .................................................................................................32
MILESTONE XPROTECT+BEST PRACTIVES.................................................................................................. 32
Activating Windows® without Internet Access ........................................................................34
Arxys VideoX Enterprise Appliance Maintenance......................................................................36

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Arxys VideoX Enterprise Appliance Field Replaceable Units ......................................................36
HARD DRIVE FRU REPLACEMENT INSTRUCTIONS ........................................................................................ 36
POWER SUPPLY MODULE FRU REPLACEMENT INSTRUCTIONS....................................................................... 37
Arxys VideoX Enterprise Appliance IPMI Configuration.............................................................38
CONFIGURING IPMI SETTINGS IN THE BIOS .............................................................................................. 39
REMOTELY ACCESSING THE SERVER............................................................................................................. 42
Appendix A...........................................................................................................................43
ARXYS VIDEOXENTERPRISE APPLIANCE ENVIRONMENTAL INFORMATION..................................................... 43

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ARXYS SUPPORT
For questions and support regarding the Arxys VideoX Enterprise Appliance hardware, please
contact Arxys using the following options:
Web: https://support.arxys.com/
E-mail: [e-mail]
Web page: http://www.arxys.com/company/support
Hours: Monday –Friday, 8:00 a.m.–5:00 p.m. (Pacific time) Holidays Excluded
CREATING A TROUBLE TICKET
The primary method to receive help and support for Arxys VideoX Appliances is through the
online ticket system.
1. Navigate to https://support.arxys.com
2. Click on the “Open a New Ticket” button on the top right side of the page
3. Enter your previously generated credentials to log in, skip to step 5. If this is the first
time using the Arxys trouble ticket system click the “Create an account” link

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4. Fill in the Account registration form. Please verify that correct contact information is
used. Click the “Register” button.
5. Select the correct product from the Help Topic section and click on the “Create Ticket”
button

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6. The Support Ticket form will expand. Enter the System Serial Number. Failure to enter a
valid serial number will delay the support team’s ability to assist. Enter a summary for
the issue. Describe the issue with the most details possible. Screenshots or logs can be
attached to the ticket.
7. Click the “Create Ticket” button to create the ticket. A summary of the ticket will be
displayed.
ARXYS VIDEOX ENTERPRISE APPLIANCE PASSWORD
The system administrator password is configured by the end user during the first boot
setup procedure. The password configured by the end user cannot be reset by Arxys.
ARXYS VIDEOX ENTERPRISE IPMI PASSWORD
Default IPMI Credentials: ADMIN:ADMIN or ADMIN:Password1!
ARXYS VIDEOX ENTERPRISE APPLIANCE INSTALLATION
The installation process consists of the configuration of basic networking and Windows® Server
2019 configuration. The manual assumes that the user is familiar with the steps required to use
and configure Windows® Server 2019 networking. This manual covers the installation and
configuration of the following Arxys VideoX Enterprise Appliances:
•VideoX R12E
•VideoX R36E
BOX CONTENTS
The Arxys VideoX Enterprise Appliance should include the following items within the shipping box.
•Arxys VideoX Enterprise Appliance (R12E or R36E)
•License Key (Certificate of Authenticity COA) attached to system on the top front
left hand corner or chassis.
•Two 110V AC power cords
•One set of adjustable sliding rails w/ mounting kit
If you find that you are missing any of the above items, please contact Arxys at [e-mail]
INSTALLATION PLANNING
The proper installation of the Arxys VideoX Enterprise Appliance will require the following hardware
and resources:
•Keyboard and mouse.
•Display monitor capable of 1024x768 resolution minimum with a Standard VGA
connector

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•Two 110V AC power ports
•Gigabit Ethernet connectivity
•Network IP address
•Available space in a computer equipment rack 2U (R12E) or 4U (R36E) depending
on the Arxys VideoX Enterprise Appliance configuration.
UNPACKAGING THE ARXYS VIDEOX ENTERPRISE APPLIANCE
The Arxys VideoX Enterprise Appliance should be carefully removed from its shipping box. Inspect
the Arxys VideoX Enterprise Appliance and make sure that it was not damaged during shipping and
transport. The Arxys VideoX Enterprise Appliance box includes removable front bezel/cover for the
appliance. Adjustable sliding rails used to mount the Arxys VideoX Enterprise Appliance server into
a standard computer equipment rack are also included.
RACKMOUNT CHASSIS INSTALLATION
You should install the largest and heaviest items on the bottom of your rackmount rack.
• Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the
full weight of the rack resting on them.
• In single rack installation, stabilizers should be attached to the rack. In multiple rack installations,
the racks should be coupled together.
• Always make sure the rack is stable before extending a component from the rack.
• You should extend only one component at a time - extending two or more simultaneously may
cause the rack to become unstable.
• Determine the placement of each component in the rack before you install the rails.
• Use a regulating uninterruptible power supply (UPS) to protect the server from power surges,
voltage spikes and to keep your system operating in case of a power failure.
• Allow any hot plug drives and power supply modules to cool before touching them.
• Always keep the rack's front door and all panels and components on the servers closed when not
servicing to maintain proper cooling.
• Equipment should be mounted into a rack so that the amount of airflow required for safe
operation is not compromised.
• Consideration should be given to the connection of the equipment to the power supply circuitry
and the effect that any possible overloading of circuits might have on overcurrent protection and
power supply wiring. Appropriate consideration of equipment nameplate ratings should be used
when addressing this concern.

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ARXYS VIDEOX R12E APPLIANCE RACKMOUNT INSTALLATION INSTRUCTIONS
This section provides information on installing the Arxys VideoX R12E Appliance into a rack unit
with the quick-release rails provided. There are a variety of rack units on the market, which may
mean the assembly procedure will differ slightly. You should also refer to the installation
instructions that came with the rack unit you are using.
NOTE: This rail will fit a rack between 26.5" and 36.4" deep.
The VideoX R12E should be installed into the rack without hard disk drives installed.

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IDENTIFYING THE SECTIONS OF THE RACK RAILS
There are two rack rail assemblies in the rack mounting kit. Each assembly consists of two sections:
an inner fixed chassis rail that secures directly to the server chassis and an outer fixed rack rail
that secures directly to the rack itself. Two pairs of short brackets to be used on the front side of
the outer rails are also included.
RELEASING THE INNER RAIL
1. Identify the left and right outer rail assemblies.
2. Pull the inner rail out of the outer rail until it is fully extended as illustrated.
3. Press the locking tab down to release the inner rail.
4. Repeat steps 1-3 for the second outer rail.
INSTALLING THE INNER RAILS ON THE CHASSIS
1. Confirm that the left and right inner rails have been correctly identified. Locate the
locking pin on the chassis.

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2. Place the inner rail firmly against the side of the chassis, aligning the pins on the side of
the chassis with the slots in the inner rail.
3. Slide the inner rail forward toward the back of the chassis until the rail clicks into the
locked position, which secures the inner rail to the chassis.

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4. Verify spring lock is secured. Secure the inner rail to the chassis with the screw provided.
5. Repeat steps 1 through 4 above for the other inner rail.
INSTALLING THE OUTER RAILS TO THE RACK
1. Align the outer rail onto the slots on the front of the rack.
2. Pull out the rear of rail forward.
3. Swing the locking tab over to lock the rails into place.
4. Repeat steps 1-5 for the remaining outer rail.

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INSTALLING THE CHASSIS IN THE RACK
1. Confirm that the inner rails are properly installed on the chassis.
2. Confirm that the outer rails are correctly installed on the rack.
3. Pull the middle rail out from the front of the outer rail and make sure that the ball-
bearing shuttle is at the front locking position of the middle rail.
4. Align the chassis inner rails with the front of the middle rails.
5. Slide the inner rails on the chassis into the middle rails, keeping the pressure even on
both sides, until the locking tab of the inner rail clicks into the front of the middle rail,
locking the chassis into the fully extended position.
6. Depress the locking tabs of both sides at the same time and push the chassis all the way
into the rear of the rack.
7. Use screws to secure the chassis handles to the front of the rack.

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ARXYS VIDEOX R36E APPLIANCE RACKMOUNT INSTALLATION INSTRUCTIONS
This section provides information on installing the Arxys VideoX R36E into a rack cabinet. There
are a variety of rack cabinets on the market, which may mean the assembly procedures will differ
slightly. You should also refer to the installation instructions that came with the rack cabinet you
are using.
NOTE: This rail will fit a rack between 27" and 34.45" deep.
The VideoX R36E should be installed into the rack without hard disk drives installed.

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RELEASING THE INNER RAIL FROM THE OUTER RAIL
Figure 1
1. Identify the left and right outer rail assemblies as described above.
2. Pull the inner rail out of the outer rail until it is fully extended as illustrated above.
3. Press the locking tab down to release the inner rail.
4. Pull the inner rail all the way out.
5. Repeat steps 2 –4 for the second outer rail.

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INSTALLING THE INNER RAILS ON THE CHASSIS
1. Confirm that the left and right inner rails have been correctly identified.
2. Place the inner rail firmly against the side of the chassis, aligning the hooks on the side
of the chassis with the holes in the inner rail.
3. Slide the inner rail forward toward the front of the chassis until the rail clicks into the locked
position, which secures the inner rail to the chassis.
4. Secure the inner rail to the chassis with the screws provided.
5. Repeat steps 2 –4 above for the other inner rail.
INSTALLING THE OUTER RAILS ON THE RACK

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1. Press upward on the locking tab at the rear end of the middle rail.
2. Push the middle rail back into the outer rail.
3. Hang the hooks of the front of the outer rail onto the slots on the front of the rack. If
necessary, use screws to secure the outer rails to the rack, as illustrated above.

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4. Pull out the rear of the outer rail, adjusting the length until it fits within the posts of the
rack.
5. Hang the hooks of the rear portion of the outer rail onto the slots on the rear of the rack.
If necessary, use screws to secure the rear of the outer rail to the rear of the rack.
6. Repeat steps 1 –5 for the remaining outer rail.