Ashley AGC500VF User manual

852404B-4504E
Installation and Operating Manual
AGC500VF
This is an unvented gas-fired heater. It uses air (oxygen) from room in which it is installed. Provisions for
adequate combustion and ventilation air must be provided. Refer to section,” Producing Adequate Air
For Combustion And Ventilation". This appliance may be installed in an aftermarket, permanently located,
manufactured (mobile) home, where not prohibited by local codes. This appliance is only for use with type
of gas indicated on rating plate. This appliance is not convertible for use with other gases.
WARNING
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY, A FIRE OR EXPLOSION
MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
Certified for installations in the USA
Approved for installation in mobile homes
• Do not store or use gasoline or other flammable vapors and liquids in vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone. Follow gas supplier's instructions
• If you cannot reach your gas supplier, call fire department.
• Installation and service must be performed by a qualified installer, service agency or gas supplier.
INSTALLER: Leave this manual with appliance.
CONSUMER: Retain this manual for future reference.
This appliance is intended for supplemental heating.

2
IMPORTANT SAFETY INFORMATION
Congratulations!
PLEASE READ THE INSTALLATION & OPERATING INSTRUCTIONS BEFORE USING APPLIANCE.
Thank you and congratulations on your purchase of an Ashley stove.
IMPORTANT: Read all instructions and warnings carefully before starting installation. Failure to
follow these instructions may result in a possible fire hazard and will void the warranty.
WARNING
• Any change to this heater or its controls can be dangerous.
• Improper installation or use of the heater can cause serious injury or death
from fire, burns, explosion or carbon monoxide poisoning.
• Do not allow fans to blow directly into the stove. Avoid any drafts that alter burner flame patterns.
• Do not use a blower insert, heat exchanger insert or other accessory,
not approved for use with this heater where applicable.
1. Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
2. Children and adults should be alerted to the hazard of high surface temperature and should stay away to
avoid burns or clothing ignition.
3. Young children should be carefully supervised when they are in the same room with the appliance.
4. Do not place clothing or other flammable material on or near the appliance.
5. Any safety screen or guard removed for servicing an appliance, must be replaced prior to operating the heater.
6. Installation and repair should be done by a qualified service person.
7. To prevent malfunction and/or sooting, an unvented gas heater should be cleaned before use and at least
annually by a professional service person. More frequent cleaning may be required due to excessive lint
from carpeting, bedding material, etc. It is imperative that control compartments, burners and circulating air
passageways be kept clean.
8. CARBON MONOXIDE POISONING: Early signs of carbon monoxide poisoning are similar to the flu with headaches,
dizziness and/or nausea. If you have these signs, obtain fresh air immediately. Have the heater serviced as it
may not be operating properly.
9. The installation must conform with local codes or, in the absence of local codes, with the National Fuel Gas
Code, ANSI Z223.l/NFPA54.
10. This unit complies with the latest edition of ANSI Z21.11.2, Unvented Heaters.
11. Do not install heater in a bathroom or bedroom unless approved for bedroom use.
12. Correct installation of the ceramic fiber logs, proper location of the heater, and annual cleaning are necessary
to avoid potential problems with sooting. Sooting, resulting from improper installation or operation, can settle
on surfaces outside the fireplace. See log placement instructions for proper installation.
IMPORTANT: VENT-FREE HEATERS ADD MOISTURE TO AIR. ALTHOUGH THIS IS BENEFICIAL,
INSTALLING HEATER IN ROOMS WITHOUT ADEQUATE VENTILATION MAY CAUSE MILDEW TO
FORM FROM TOO MUCH MOISTURE.
WARNING
“ANY CHANGE TO THIS HEATER OR ITS CONTROLS CAN BE DANGEROUS.”
IMPORTANT: READ THIS OWNER’S MANUAL CAREFULLY AND COMPLETELY BEFORE TRYING TO
ASSEMBLE, OPERATE, OR SERVICE APPLIANCE. IMPROPER USE OF THESE LOGS CAN CAUSE
SERIOUS INJURY OR DEATH FROM BURNS, FIRE, EXPLOSION AND CARBON MONOXIDE
POISONING.

3
IMPORTANT SAFETY INFORMATION
13. Avoid any drafts that alter burner flame patterns. Do not allow fans to blow directly into fireplace. Do not place
a blower inside burn area of firebox. Ceiling fans may create drafts that alter burner flame patterns. Sooting
and improper burning will occur.
14. Caution: Candles, incense, oil lamps, etc. produce combustion by-products including soot. Vent-free appliances
will not filter or clean soot produced by these types of products. In addition, the smoke and/or aromatics
(scents) may be reburnt in the vent-free appliance which can produce odors. It is recommended to minimize
the use of candles, incense, etc. while the vent-free appliance is in operation.
15. This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it is installed. Provisions for
adequate combustion and ventilation air must be provided.
16. This heater shall not be installed in a room or space unless the required volume of indoor combustion air is
provided by the method described in the National Fuel Gas Code, ANSI Z223.1/NFPA 54, the International Fuel
Gas Code or applicable local codes.
17. Keep room area clear and free from combustible materials, gasoline and other flammable vapors and liquids.
18. Unvented gas heaters are a supplemental zone heater. They are not intended to be a primary heating
appliance.
19. Unvented gas heaters emit moisture into the living area. In most homes of average construction, this does not
pose a problem. In houses of extremely tight construction, addition mechanical ventilation is recommended.
20. During manufacturing, fabricating and shipping, various components of this appliance are treated with certain
oils, films or bonding agents. These chemicals are not harmful but may produce annoying smoke and smells
as they are burned off during the initial operation of the appliance; possibly causing headaches or eye or
lung irritation. This is a normal and temporary occurrence. The initial break-in operation should last two to three
hours with the burner at the highest setting. Provide maximum ventilation by opening windows or doors to
allow odors to dissipate. Any odors remaining after this initial break-in period will be slight and will disappear
with continued use.
21. Input ratings are shown in BTU per hour and are for elevations up to 2,000 feet. For elevations above 2,000
feet, input ratings should be reduced 4 percent for each 1,000 feet above sea level. Refer to the National
Fuel Gas Code.
22. The appliance and its appliance main gas valve must be disconnected from the gas supply piping system
during any pressure testing of that system at test pressures in excess of 1/2 psig (3.5 kPa).
23. The appliance must be isolated from the gas supply piping system by closing its equipment shutoff valve during
any pressure testing of the gas supply piping system at test pressures equal to or less than 1/2 psig (3.5 kPa).
24. Do not use this room heater if any part has been under water. Immediately call a qualified service technician
to inspect the room heater and to replace any part of the control system and any gas control which has
been under water.
25. Never burn solid fuels in an unvented room heater, fireplace or stove.
26. Do not set kettles or humidifying devices on top of stove.
27. The stove door/screen must be closed when the appliance is operating. The screen shall have openings for
induction of combustion air.
CODES
Adhere to all local codes or, in their absence,
the latest edition of THE NATIONAL FUEL
GAS CODE ANSI Z21.88/CSA 2.33-2014 or
NFPA54 which can be obtained from…
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
or
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
Proposition 65 Warning: Fuels used in gas, wood burning or oil fired appliances, and the products of combustion of
such fuels, contain chemicals known to the State of California to cause cancer, birth defects and other reproductive
harm.
California Health & Safety Code Sec. 25249.6

4
On/Off Switch
Off/Pilot/On Knob
Hi/Lo Knob
Piezo
Door
Gas Pressures
Natural Propane (LP)
Regulator Pressure 3.5” w.c. 10.0” w.c.
Pilot Regulator 3.5” w.c. n/a
Max. Gas Inlet Pressure 10.5” w.c. 13.0” w.c.
Min. Gas Inlet Pressure 5.0" w.c. 11.0" w.c.
Fuel Control Max. Input
BTU/h
Min. Input
BTU/h
Nat. Millivolt 32,000 23,000
LP Millivolt 32,000 23,000
NOTE: An external regulator is required to reduce supply pressure to a maximum of 10.5" w.c. on Natural Gas
systems operating at higher pressure.
NOTE: An external regulator is required to reduce supply pressure to a maximum of 13.0" w.c. for LP systems.
IGNITION CONTROLS
Piezo ignitor allows ignition of the pilot without the use of matches.
Millivolt control has four (4) positions:
OFF - All gas to the burner is shut off at the valve.
IGN - Valve position to light/maintain a standing pilot.
ON - Valve position to turn burners ON/OFF.
LOW/HI - Variable position to control flame height (heat output). Both front and rear burners
are in operation to provide realistic glow and yellow flame.
PILOT /ODS
The gas log heater is fitted with a specially designed safety pilot (ODS assembly) light which senses the amount
of oxygen available in the room and shuts the gas log heater off if the oxygen level begins to drop below a
satisfactory level. The pilot can only be relit when adequate fresh air is available.
PRODUCT FEATURES

5
B
C
A
DIMENSIONS
A 26” (660mm)
B 16” (406mm)
C 29” (737mm)

6
GETTING STARTED
CAUTION: GLOVES ARE RECOMMENDED WHEN HANDLING CERAMIC FIBER LOGS TO
PREVENT SKIN IRRITATION FROM LOOSE FIBERS. LOGS ARE FRAGILE — HANDLE WITH CARE.
MAKE SURE YOU HAVE RECEIVED ALL PARTS
Check your packing list to verify that all listed parts have been received. You should have the following:
• Cast Iron Stove with Burner Assembly
• Installation/Operating Instructions
• Ceramic Fiber Logs
Carefully inspect the contents for shipping damage. If any parts are missing or damaged, immediately inform
the dealer from whom you purchased the appliance. Do not attempt to install any part of the appliance
unless you have all parts in good condition.
WHAT THE GAS TECHNICIAN WILL NEED FOR INSTALLATION
You must have the following items available before proceeding with installation:
• External regulator (for Propane/LPG) or high pressure natural gas (1 to 2 psi system)
• Piping which complies with local codes
• Sediment trap (recommended)
• Pipe wrench
• Pipe sealant approved for use with propane/LPG (resistant to sulfur compounds)
• Manual shutoff valve
• Tee joint
• Screwdrivers
WARNING
DO NOT INSTALL THE HEATER …
• Where curtains, furniture, clothing, or other flammable objects are less than 42” from the heater.
• In high traffic areas.
• In windy or drafty areas.
WARNING
IF THE AREA IN WHICH THE HEATER MAY BE OPERATED DOES NOT MEET THE REQUIRED VOLUME
FOR INDOOR COMBUSTION AIR, COMBUSTION AND VENTILATION AIR SHALL BE PROVIDED
BY ONE OF THE METHODS DESCRIBED IN THE NATIONAL FUEL GAS CODE, ANSI Z223.1/NFPA
54, THE INTERNATIONAL FUEL GAS CODE OR APPLICABLE LOCAL CODES.

7
CLEARANCES AND HEIGHT REQUIREMENTS
Min
Ceiling
From Floor
Mantel Clearance
From Top Of Unit Side Measured From
Rear
Measured
From Back
Corner
Measured
From Top
Corners
Max.
Protrusion
Min.
Height Right Left
A B C D E F G
72" 12" 18" 2" 2" 1" 1/2
WARNING
THE DIMENSIONS SHOWN ARE MINIMUM CLEARANCES TO MAINTAIN IN INSTALLING THIS
HEATER. LEFT AND RIGHT CLEARANCES ARE DETERMINED WHEN FACING THE FRONT OF THE
HEATER. FOLLOW THESE INSTRUCTIONS CAREFULLY TO ENSURE SAFE INSTALLATION. FAILURE
TO FOLLOW INSTRUCTIONS EXACTLY CAN CREATE A FIRE HAZARD. THE APPLIANCE CANNOT
BE INSTALLED ON A CARPET, TILE OR OTHER COMBUSTIBLE MATERIAL. THE APPLIANCE SHALL
BE INSTALLED ON A NONCOMBUSTIBLE MATERIAL PANEL EXTENDING THE FULL WIDTH AND
DEPTH OF THE APPLIANCE.
D
Minimum
to Either
Side Wall
E
Minimum
A
G
G
D
Minimum
to Either
Side Wall
F Minimum
Front View
F
Minimum
36"
in Front
C
B
Side View
Ceiling
Ceiling
Mantel
Side
Wall
Corner Installation
Wall Installation
Figure 4 -
Minimum Clearances

8
CLEARANCES/HEIGHT REQUIREMENTS
Alcove Minimum Dimensions
Height From
Hearth Width Depth
A B C
52” 34” 36”
NOTE: Maintain minimum side and back clearances when placing stove in alcove.
A
C
B
Alcove Installation

9
INSTALLATION
Caution! The appliance is very heavy. The assistance from a second
person is strongly suggested. Please use proper lifting technique
when positioning the appliance for assembly and installation.
Leg is removed for
pictorial purposes only
ON
OFF
LOGS
Wrapping Straps
Pallet
STEP 1
Remove the two (2) straps, and open the
wrapping. Slide the bag to the bottom of the unit.
STEP 2
Lift up on the ash lip. Pivot it back
and down to open the control door.

10
PILOT
OFF
LOGS
Log Box
STEP 3
Lift up on the front
of the stove. Pivot
the bottom out
towards you. Pull
down to remove
front. Note: When
handling the stove
be careful not
to damage the
porcelain finish of
the unit.
Caution! The appliance is very heavy. The assistance
from a second person is strongly suggested. Please
use proper lifting technique when positioning the
appliance for assembly and installation.
STEP 5
Remove log box from inside of unit. Lift unit off pallet. Lift unit up
high enough to clear upright supports unit is sitting on.
STEP 6
Reverse steps 2-4 to reinstall the screen and front of the stove.
Screen
UP
BACK
STEP 4
Remove the two screws located
at the bottom of the screen
as shown. Lift up and back
on the screen to remove.
Side of unit is removed for
pictorial purposes only

11
CONNECT GAS LINE
WARNING
Use new black iron or steel pipe. Internally tinned copper or copper tubing can be used per National Fuel
Code, section 2.6.3, providing gas meets hydrogen sulfide limits, and where permitted by local codes. Gas
piping system must be sized to provide minimum inlet pressure (Listed on Data Plate) at the maximum flow
rate (BTU/hr). Undue pressure loss will occur if the pipe is too small.
A manual shutoff valve must be installed upstream of the appliance. Union tee and plugged 1/8" NPT pressure
tapping point should be installed upstream of the appliance. A sediment trap should be installed upstream to
prevent moisture and contaminants from passing through the pipe to appliance controls and burners. Failure
to do so could prevent the appliance from operating reliable.
NOTICE: A qualified gas appliance installer must connect the heater to the gas supply. Consult all local codes.
IMPORTANT: Hold heater valve firmly with a wrench to prevent movement when connecting to inlet pipe.
Always use an external regulator for all propane/LPG heaters and high pressure one to two-pound systems
only, to reduce the supply tank pressure to a maximum of 13" w. This is in addition to the internal regulator
in the heater valve.
CHECK GAS TYPE : The gas supply must be the same as stated on the heater’s rating plate. If the gas supply
is different, DO NOT INSTALL THE HEATER. Contact your dealer for the correct model.
Pipe Coupling
To Heater
Valve
Gas
Supply
Inlet
Manual Shutoff Valve
Pipe
Stainless
Flexible
Tube
Figure 8 -
Gas Connection
Locations that the
Pressure Tapping
Point May Be
Installed

12
ELECTRICAL WIRING (MILLIVOLT)
The millivolt valve is a self-powered combination gas control THAT DOES NOT REQUIRE 110V AC TO OPERATE .
CAUTION: LABEL ALL WIRES PRIOR TO DISCONNECTION WHEN SERVICING
CONTROLS. WIRING ERRORS CAN CAUSE IMPROPER AND DANGEROUS
OPERATION. VERIFY PROPER OPERATION AFTER SERVICING.
CONNECT OPTIONAL WALL SWITCH
1. Use 18 awg, two-wire cable, 15 feet maximum length.
2. At one end of the cable, connect both wires to the wall switch. At the other end, connect one wire to
TP/TH and one wire to TH, or connect the wall switch to the two male (0.25") terminals on the left side of
the unit.
CHECK SYSTEM OPERATION
The millivolt system and individual components may be checked with a millivolt meter having a 0-1000 mV
range. Conduct each check shown in chart below by connection meter test leads to terminals as indicated.
A. Complete Millivolt System Check
(“A” Reading - Thermostat contacts CLOSED - Control Knob “ON” - Main burner should turn ON)
a. If the reading is more than 100 millivolts and the automatic valve still does not come on, replace the
control.
b. If the closed circuit reading (“A” reading) is less than 100 millivolts, determine cause for low reading,
proceed to Section B below.
B. Thermopile Output Reading Check
(“B” Reading - Thermostat contacts OPEN - Main burner OFF)
1. Check gas pressure to the unit. If gas pressure is within minimum and maximum on data plate, then check
pilot voltage, 325 millivolts minimum. If the minimum millivolt reading is not obtainable, replace pilot.
Check
Test To Test
Connect
Meter Leads
to Terminals
Switch or
Thermostat
Contacts
Meter Reading
Should Be
A Complete System 2 & 3 Closed Closed
B Thermopile 1 & 2 Open Open
On/Off
Switch
Wall
Switch
Optional Wall
Switch or
Remote
ODS Pilot
Millivolt Valve
CONNECTION
1 = TP, TH
2 = TP
3 = TH
Wiring Diagram
Switch
Spade Terminal
On/Off
Switch
ODS Pilot
3
1
2

13
LOG PLACEMENT
WARNING
The positioning of the logs is critical to the safe and clean operation of this heater. Sooting and other problems
may result if the logs are not properly and firmly positioned in the appliance. Never add additional logs or
embellishments such as pine cones, vermiculite or rock wool to the heater. Only use the logs supplied with
the unit. Failure to position the parts in accordance with diagrams below or to use only parts specifically
approved for this heater may result in property damage or personal injury.
Before you begin — This unit is supplied with five ceramic fiber logs. Do not handle these logs with your bare
hands. Always wear gloves to prevent skin irritation from ceramic fibers. After handling the logs, wash your
hands gently with soap and water to remove any traces of fibers.
LOG PLACEMENT
NOTE: When placing logs DO NOT cover the burner ports.
1. To install the back log (#1), position on rear log support bracket and then press down over studs.
2. Install left bottom log (#2) on left log support bracket in front of back log.
3. Install right bottom log (#3) on right log support bracket in front of back log.
4. Install top left log (#4) on top of left bottom log.
5. Install top right log (#5) on top of right bottom log.
CAUTION:
During initial operation of the new heater, burning logs will give off a paper burning smell and orange flames
will be present. Simply open the windows for a few hours to vent the odor.
Left Bottom
Log #2 Back Log #1
Top Left
Log #4 Right
Bottom
Log #3
Right Top
Log #5
Rear Log
Support
Bracket
Left Log
Support
Bracket
Right Log
Support Bracket
PILOT
OFF
Log Support
Bracket Studs
Burner Ports
Log #5
PILOT
OFF
Back Log #1
Left Bottom
Log #2
Log #4
Right
Bottom
Log #3
Top Left
Log #5
PILOT
OFF
Back Log #1
Left Bottom
Log #2
Log #4
Right
Bottom
Log #3
Top Left
Back Log #1
Top Left
Log #4
Right Top
Log #5
PILOT
OFF
Left Bottom
Log #2
Right
Bottom
Log #3
Right
Bottom
Log #3
Left Bottom
Log #2
Back Log #1
Top Left
Log #4
Right Top
Log #5
PILOT
OFF
Right
Bottom
Log #3
Left Bottom
Log #2
Back Log #1
Right Top
Log #5
PILOT
OFF
Top Left
Log #4
PILOT
OFF
Back Log #1
Top Left
Log #4
Left Bottom
Log #2
Right
Bottom
Log #3
Log #5

14
FLAME APPEARANCE
Flames from the pilot, front and rear burner should be visually checked as soon as the heater is installed. In
addition, periodically check the flames visually during operation.
PILOT FLAME
The pilot flame must always be present when the heater is in operation. It should just touch the top of the
thermocouple tip for natural. Refer to the figure below for correct pilot flame.
If the pilot flame does not touch the thermocouple, then the burners cannot function reliably. Refer to the
figure below for incorrect shape of pilot flame.
MILLIVOLT CONTROL
BURNER FLAME
In normal operation at full rate after 15 minutes, the following flame appearances should be observed: The
left and right rear flames should be yellow and extend 1"- 2" above middle logs. The yellow flames should
not contact the logs. There should be glowing embers on the front surface of the middle log.
NOTE The flames and embers will be an opaque orange color during the burn off time.
Figure 13-
Correct Pilot Flame Appearance Figure 14 -
Incorrect Pilot Flame Appearance
Thermocouple
for Natural
Thermocouple
for LP
Thermocouple
for LP
Thermocouple
for Natural
PILOT
O
T
PI
L
O
T
Figure 15-
Correct Burner Flame Appearance

15
OPERATING INSTRUCTIONS
Avoid any drafts that alter burner flame patterns. Do not allow fans to blow directly into the stove. Do not
place a blower inside the burn area of the stove. Ceiling fans may create drafts that alter flame patterns.
Sooting and improper burning will result.
During manufacturing, fabricating and shipping, various components of this appliance are treated with
certain oils, films or bonding agents. These chemicals are not harmful, but may produce annoying smoke
and smells as they are burned off during the initial operation of the appliance, possibly causing headaches
or eye or lung irritation. This is a normal and temporary occurrence.
The initial break-in operation should last two to three hours with the burner at the highest setting. Provide
maximum ventilation by opening windows or doors to allow odors to dissipate. Any odors remaining after
this initial break-in will be slight and will disappear with continued use.
OPERATING INSTRUCTIONS
WARNING
IF YOU DO NOT FOLLOW THESE INSTRUCTION EXACTLY, A FIRE OR EXPLOSION MAY RESULT
CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
A. This appliance is equipped with an ignition device which automatically lights the pilot. If the piezo is not
working properly, refer to Match Lighting instructions.
B. BEFORE OPERATING smell all around the appliance area for gas. Be sure to smell next to the floor because
some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS:
• Turn off all gas to the appliance.
• Open windows.
• Do not attempt to light any appliance.
• Do not touch any electric switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's instructions.
If you cannot reach your gas supplier, call the fire department.
C. Use only your hand to push in, or turn the gas control knob. Never use tools. If the knob will not push in
or turn by hand, don't try to repair it. Call a qualified service technician. Force or attempted repair may
result in a fire or explosion.
D. Do not use this appliance if any part of it has been under water. Immediately call a qualified service
technician to inspect the appliance and to replace any part of the control system and any gas control
that has been under water.
PILOT
OFF
Pilot
Hi/Lo Knob
Off/Pilot/On Knb
Burner Controls - Piezo
Ignitor, Control Knobs
Piezo
FOR YOUR SAFETY READ BEFORE LIGHTING

16
OPERATING INSTRUCTIONS
MILLIVOLT CONTROL LIGHTING INSTRUCTIONS
1. STOP! Read the safety information label.
2. Make sure the manual shutoff valve is fully open.
3. This gas log set is equipped with an ignition device (piezo) which automatically lights the pilot. If piezo
ignitor does not light the pilot, refer to instructions for “Match Lighting Instructions”.
4. Turn gas control knob clockwise to the OFF position, and turn ON/OFF switch to OFF position.
5. Wait (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP!
Follow “What to Do if You Smell Gas”. If you don't smell gas, go to next step.
6. From OFF position, turn the gas control knob counterclockwise to IGN position. Push in control knob for 5
seconds. NOTE: If you are running the heater for the first time, it will be necessary to press in the control
knob for 30 seconds to allow air to bleed out of the gas piping.
7. With the control knob pushed in, push in and release the piezo ignitor button to light the pilot.
8. Continue pushing the control knob in for a further 10 seconds to prevent the flame detector from shutting
off the gas while the probe is warming up. Release the control knob.
9. Turn gas control knob counterclockwise to the ON position.
10. After the pilot has been lit for one minute, the burners can be turned on. Turn the ON/OFF switch to ON
position.
11. If the burner does not operate, follow the instructions “To Turn Off Gas To Heater” below and call your
service technician or gas supplier.
Pilot
OFF
ON
Control Cover Plate for Millivolt
Hi/Lo Control
Ignitor/Pilot
Control
On/Off Switch
(Located on Side of
Stove)
TO TURN OFF GAS TO HEATER
1. Turn ON/OFF switch to OFF position.
2. Turn control knob clockwise to OFF position to completely shut off the heater.
3. If applicable: Turn off all electric power to the heater.
MATCH LIGHTING INSTRUCTIONS
1. Open stove door. Remove any items necessary for easy access to the pilot (for example: logs, screens,
etc.).
2. Follow appropriate lighting instructions found previously. Instead of pushing and releasing the piezo
button, light a match and hold the flame to the end of the pilot and ignite the pilot.
3. After control knob has been released and pilot stays lit, reinstall any items that were removed for pilot
access.
4. Call a qualified service technician for repair or replacement of the piezo ignitor.

17
CLEANING AND SERVICING
WARNING
TURN OFF HEATER AND ALLOW TO COOL BEFORE CLEANING. DISCONNECT ELECTRICAL POWER
BEFORE CLEANING OR SERVICING.
CLEANING AND SERVICING
Annual inspection and cleaning by your dealer or qualified service technician is recommended to prevent
malfunction and/or sooting.
Remove logs, handling carefully by holding gently at each end. Gloves are recommended to prevent skin
irritation from ceramic fibers. If skin becomes irritated, wash gently with soap and water. Refer to manual for
correct log placement.
Periodic Cleaning - See parts diagram for location of items discussed below.
• Do not use cleaning fluid to clean logs or any part of heater.
• Brush logs with soft bristle brush or vacuum with brush attachment.
• Vacuum loose particles and dust from the front and rear burners, control and piezo covers and grate
weldment.
• Inspect and clean burner air intake holes. Remove lint or particles with vacuum, brush, or pipe cleaners.
Failure to keep air intake holes clean will result in sooting and poor combustion.
• External case should be dusted and wiped with a moist cloth.
Annual Cleaning /Inspection - Refer to parts diagram for location of items discussed below.
• Inspect and clean burner air intake holes. Remove lint or particles with vacuum, brush or pipe cleaners.
Failure to keep air intake holes clean will result in sooting and poor combustion.
• Inspect and clean all burner ports.
• Inspect ODS pilot for operation and accumulation of lint at air intake holes.
• Verify flame pattern and log placement for proper operation.
• Verify smooth and responsive ignition of main burner and rear burner.

18
TROUBLESHOOTING
WARNING
TURN APPLIANCE OFF AND ALLOW TO COOL BEFORE SERVICING. ONLY A QUALIFIED SERVICE
PERSON SHOULD SERVICE AND REPAIR THE HEATER.
NOTE: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM POSSIBLE CAUSE REMEDY
When ignitor button is
pressed, there is no spark at
ODS/pilot.
1. Ignitor electrode positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode not connected to
ignitor cable.
4. Ignitor cable pinched or wet.
5. Broken ignitor cable.
6. Bad piezo ignitor.
1. Replace ignitor.
2. Replace ignitor.
3. Reconnect ignitor cable.
4. Free ignitor cable if
pinched by any metal or
tubing. Keep ignitor cable
dry.
5. Replace ignitor cable.
6. Replace piezo ignitor.
Appliance produces
unwanted odors.
1. Appliance burning vapors from paint,
hair spray, glues, etc.
2. Gas leak.
3. Initial burn off.
1. Ventilate room. Stop using
odor causing products
while heater is running.
2. Locate and correct all
leaks.
3. Ventilate room and turn
unit on high until odor is
gone. Odor should be gone
after 6 hours of continuous
use.
Appliance shuts off during
use.
1. Not enough fresh air is available for
ODS/ pilot to operate.
2. Low line pressure.
3. ODS/pilot is partially clogged.
4. Defective Thermopile.
5. Restrictions in incoming air flow.
1. Open window and/or door
for ventilation.
2. Contact local gas
company.
3. Clean ODS/pilot.
4. Check pilot flame, check
wire connections, check
output, should be 325
millivolts across TH/TP and
TP Terminals with ON/OFF
switches off.
5. Check for bottom riser
on glass door, sunken
fireplace, excessive lava
rock/cinders densely
packed against grate.
Gas odor even when control
knob is in OFF position.
1. Gas leak.
2. Control valve defective.
Locate and correct all leaks.
Replace control valve.

19
TROUBLESHOOTING
WARNING
IF THE GAS QUALITY IS BAD, YOUR PILOT MAY NOT STAY LIT, THE BURNERS MAY PRODUCE
SOOT AND THE HEATER MAY BACKFIRE WHEN LIT. IF THE GAS QUALITY OR PRESSURE IS LOW,
CONTACT YOUR LOCAL GAS SUPPLIER IMMEDIATELY.
OBSERVED PROBLEM POSSIBLE CAUSE REMEDY
ODS/pilot lights,
but flame goes out
when control knob is
released.
1. Control knob not fully pressed in.
2. Control knob not pressed in long enough.
3. Manual shutoff valve not fully open.
4. Thermocouple connection loose at
control valve.
5. Pilot flame not touching thermocouple,
which allows thermocouple to cool,
causing pilot flame to go out. This problem
could be caused by either low gas
pressure, or a dirty or partially clogged
ODS/pilot.
6. Thermocouple damaged.
7. Control valve damaged.
1. Press in control knob fully.
2. After ODS/pilot lights, keep
control knob pressed in for 30
seconds.
3. Fully open manual shutoff
valve.
4. Hand tighten thermocouple
connection until snug, then
tighten 1/4 turn more.
5a. Contact local gas company.
5b. Clean pilot with vacuum
cleaner.
6. Replace thermocouple.
7. Replace control valve.
Burner does not light
after ODS/pilot is lit.
1. Burner orifice is clogged.
2. Burner orifice diameter is too small.
3. Inlet gas pressure is too low.
1. Clean orifice.
2. Replace burner orifice.
3. Contact qualified service
person
Burner backfires
during combustion.
1. Manifold pressure is too low.
2. Burner orifice is clogged.
1. Contact local gas company.
2. Clean burner or replace burner
orifice.
Slight smoke or
odor during initial
operation.
1. Burner orifice is clogged or damaged.
2. Burner is damaged.
3. Gas regulator defective.
1. Clean burner or replace burner
orifice.
2. Replace burner.
3. Replace gas regulator.
Logs appear to
smoke after initial
operation.
1. Vapors from paint or curing process of
logs.
2. Vapors or smoke continue after heater
has run with damper or window open for
several hours.
1. Problem will stop after a few
hours of operation. Run the
heater with the damper open
if you have one, or open a
window for the first few hours.
2. Log heater is intended to be
smokeless. Turn OFF heater and
call qualified service person.
Heater produces
a whistling noise
when burner is lit.
1. Turning control knob to HIGH position
when burner is cold.
2. Air in gas line.
3. Dirty or partially clogged burner orifices.
1. Turn control knob to LOW
position and let warm up for a
minute.
2. Operate burner until air is
removed from line. Have gas
line checked by local gas
company.
3. Clean burner or replace burner
orifice.
No gas to pilot. 1. LP-regulator shut down due to inlet
pressure too high.
1. Verify LP tank regulator is
installed and set at 11” to 13”
w.c.
2. Replace regulator on heater.

20
REPLACEMENT PARTS
Burner Assembly
3
4
5
6
7
8
9
10
1
11
12
13
2
6
13
8
10
11
12
9
3
4
5