Ashley Ap5790 Operation and maintenance manual

AP5790

Model Number:

* All Pictures In This Manual Are For Illustrative Purposes Only. Actual Product May Vary.

THIS MANUAL IS SUBJECT TO CHANGE WITHOUT NOTICE.

Owner’s Instruction and Operation Manual

U.S. Environmental Protection Agency

Certied to comply with 2020 particulate

emissions standards.

SAFETY NOTICE: If this heater is not properly installed, a house re may result.

For your safety, follow the installation instructions. Never use make-shift

compromises during the installation of this heater. Contact local building or

re ofcials about permits, restrictions and installation requirements in your

area. NEVER OPERATE THIS PRODUCT WHILE UNATTENDED.

CAUTION! Please read this entire manual before you install or use your new room

heater. Failure to follow instructions may result in property damage, bodily injury,

or even death. Improper Installation Will Void Your Warranty!

Save These Instructions In A Safe Place For Future Reference.

CALIFORNIA PROPOSITION 65 WARNING:

This product can expose you to chemicals including carbon

monoxide, which is known to the State of California to cause

cancer, birth defects, and/or other reproductive harm. For

more information, go to www.P65warnings.ca.gov

852421F-1204K

Certied to: ASTM E1509-12 (2017)

and Certied to: ULC-S627-00-REV1

Mobile Home Approved

Report #: F20-578

For Customer Service, please call:

1-800-750-2723 Ext 5050 or;

Text to 423-301-5624 or;

Email us at:

customerservice@usstove.com

Note: Register your product online at

www.usstove.com or download the

free app today. This app is available only

on the App Store for iPhone and iPad.

Search US Stove. Save your receipt with

your records for any claims.

INTRODUCTION

Heating Specications

Fuel Burn Rate* (lowest setting) 1.5 lbs./hr. (0.5 kg/hr)

* Pellet size may effect the actual rate of fuel feed

and burn times. Fuel feed rates may vary by as

much as 20%. Use PFI listed fuel for best results.

Burn Time (lowest setting) 80 hrs.

(approximate)

Hopper Capacity 120 lbs. (55kg)

Electrical Specications

Electrical Rating 110-120 volts, 60 HZ, 3.0 Amps

Watts (operational) 180

Watts (igniter running) 346

Dimensions

Overall: Height X Width X

Depth 37.5” (878 mm) X 26” (665 mm) X 27” (688 mm)

Weight 245 lbs. (111.1kg)

Your pellet stove has been approved for installation in the USA and Canada. It may also be installed in a

manufactured or mobile home. Your stove is certied to ASTM E1509-12 (2017), and Certied to ULC S627,

2000. This manual describes the installation and operation of the Ashley, AP5790 wood heater. This heater

meets the 2020 US Environmental Protection Agency’s wood pellet emissions limits for wood heaters sold

after May 15, 2020. Under specic test conditions this heater has been shown to deliver heat at rates ranging

from 9,218 to 18,619 Btu/hr. This heater achieved a particulate emissions rate of 0.85 g/hr and an efciency

of 70%.

WARNING:

IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS WOOD HEATER IN A MANNER

INCONSISTENT WITH THE OPERATING INSTRUCTIONS IN THE OWNER’S MANUAL.

INSTALLATION CHECKLIST

Your Wood Stove should be installed by a qualied installer only. An NFI qualied Installer can be found at

www.ncertied.org/public/nd-an-n-pro/

CUSTOMER SERVICE

1-800-750-2723 ext 5050

Text to 423-301-5624

Email to: Customerservice@usstove.com

COMMISSIONING CHECKLIST

This Checklist is to be completed in full by the qualied person who installs this unit. Keep this page for

future reference.

Failure to install and commission according to the manufacturer’s instructions and complete this checklist

will invalidate the warranty.

Please Print

Customer Name: Telephone Number:

Address:

Model:

Serial Number:

Installation Company Name: Phone Number:

Installation Technician’s Name: License Number:

DESCRIPTION OF WORK

Location of installed appliance: _________________________________________________________________________

Venting System: New Venting System Yes No If yes, Brand __________________________________

If no, Date of inspection of existing venting system:______________________________________________________

COMMISSIONING

Conrm Hearth Pad Installation as per Installation Instructions..............................................................................................

Conrm proper placement of internal parts ...........................................................................................................................................

Check soundness of door gasket and door seals .................................................................................................................................

Conrm clearances to combustibles as per installation instructions in this manual .................................................

Check the operations of the air controls ....................................................................................................................................................

Conrm the venting system is secure and sealed...............................................................................................................................

Conrm the stove starts and operates properly....................................................................................................................................

Check to ensure a CO alarm is installed as per local building codes and is functional .............................................

Explain the safe operation, proper fuel usage, cleaning, and routine maintenance requirements .................

Declaration of Completion: As the qualied person responsible for the work described above, I conrm that

the appliance as associated work has been installed as per manufacturer’s instructions and following any

applicable building and installation codes.

Signed: ___________________________________Print Name: ______________________________ Date: _____________

Home Owner: RETAIN THIS INFORMATION FOR FUTURE REFERENCE

INSTALLATION

SAFETY NOTICE

• IF THIS STOVE IS NOT PROPERLY INSTALLED,

A HOUSE FIRE MAY RESULT. TO REDUCE THE

RISK OF FIRE, FOLLOW THE INSTALLATION

INSTRUCTIONS.

• CONTACTYOURLOCALBUILDINGOFFICIALS

TO OBTAIN A PERMIT AND INFORMATION

ON ANY ADDITIONAL INSTALLATION

RESTRICTIONS OR INSPECTION

REQUIREMENTS IN YOUR AREA.

• DO NOT PLACE CLOTHING OR OTHER

FLAMMABLE ITEMS ON OR NEAR THIS

STOVE.

• NEVER USE GASOLINE, GASOLINE-TYPE

LANTERN FUEL, KEROSENE, CHARCOAL

LIGHTER FLUID, OR SIMILAR LIQUIDS TO

START OR ’FRESHEN UP’ A FIRE IN THIS

STOVE. KEEP ALL SUCH LIQUIDS WELL

AWAY FROM THE STOVE WHILE IT IS IN USE.

• THIS APPLIANCE IS A FREESTANDING

HEATER. IT IS NOT INTENDED TO BE

ATTACHED TO ANY TYPE OF DUCTING. IT

IS NOT A FURNACE. DO NOT CONNECT THIS

UNIT TO ANY AIR DISTRIBUTION DUCT OR

SYSTEM. THIS APPLIANCE IS NOT INTENDED

FOR COMMERCIAL USE.

• INSTALL VENT AT CLEARANCES SPECIFIED

BY THE VENT MANUFACTURER.

• DO NOT INSTALL A FLUE DAMPER IN THE

EXHAUST VENTING SYSTEM OF THIS UNIT.

• YOUR STOVE REQUIRES PERIODIC

MAINTENANCE AND CLEANING (SEE

”MAINTENANCE”). FAILURE TO MAINTAIN

YOUR STOVE MAY LEAD TO IMPROPER

AND/OR UNSAFE OPERATION.

• A POWER SURGE PROTECTOR IS REQUIRED.

THIS UNIT MUST BE PLUGGED INTO A 110

- 120V, 60 HZ GROUNDED ELECTRICAL

OUTLET. DO NOT USE AN ADAPTER

PLUG OR SEVER THE GROUNDING PLUG.

DO NOT ROUTE THE ELECTRICAL CORD

UNDERNEATH, IN FRONT OF, OR OVER

THE HEATER. DO NOT ROUTE THE CORD IN

FOOT TRAFFIC AREAS OR PINCH THE CORD

UNDER FURNITURE.

ATTENTION:

• A WORKING SMOKE DETECTOR MUST BE

INSTALLED IN THE SAME ROOM AS THIS

PRODUCT.

• INSTALL A SMOKE DETECTOR ON EACH

FLOOR OF YOUR HOME; INCASE OF

ACCIDENTAL FIRE FROM ANY CAUSE IT

CAN PROVIDE TIME FOR ESCAPE.

• THE SMOKE DETECTOR MUST BE INSTALLED

AT LEAST 15 FEET (4,57 M) FROM THE

APPLIANCE IN ORDER TO PREVENT UNDUE

TRIGGERING OF THE DETECTOR WHEN

RELOADING.

CAUTION:

BURNING FUEL CREATES CARBON MONOXIDE

AND CAN BE HAZARDOUS TO YOUR HEALTH

IF NOT PROPERLY VENTED.

CAUTION:

• USE OF OUTSIDE AIR IS NOT REQUIRED FOR

THIS UNIT.

• DO NOT UNPLUG THE STOVE IF YOU

SUSPECT A MALFUNCTION. TURN THE ON/

OFF SWITCH TO ”OFF’ AND CONTACT YOUR

DEALER.

• THE HEATER WILL NOT OPERATE DURING

A POWER OUTAGE. IF A POWER OUTAGE

DOES OCCUR, CHECK THE HEATER FOR

SMOKE SPILLAGE AND OPEN A WINDOW IF

ANY SMOKE SPILLS INTO THE ROOM.

• NEVER BLOCK FREE AIRFLOW THROUGH

THE OPEN VENTS OF THE UNIT.

US Stove highly recommends your stove be installed

by a qualied NFI (US) or WETT (Canada) technician.

To nd the nearest qualied installer, go to:

https://ncertied.org,

https://www.wettinc.ca/

INSTALLATION

IMPROPER INSTALLATION

The use of other components other than stated

herein could cause bodily harm, heater damage,

and void your warranty. The manufacturer will not

be held responsible for damage caused by the

malfunction of a stove due to improper venting or

installation.

FLOOR PROTECTION

This heater must have a non-combustible oor

protector (UL1618 ember protection) installed

beneath it if the oor is of combustible material.

US: The oor pad or non-combustible surface

should be large enough to cover at least the area

under the product and 6” (152 mm) beyond the

front and beyond each side of the fuel loading

and ash removal openings. Floor protection must

extend under and 2” (51 mm) to each side of the

chimney tee for an interior vertical installation.

Canada: Require a minimum of 450 mm [17.7”]

beyond the front of the unit and 200 mm [7.8”]

beyond each side of the unit. A Floor Protector of

1/4” thick is recommended for this installation.

FLOOR PROTECTOR

C C

A Rear 1” 25 mm

B Front 6” 152

C Side 6” 152

CLEARANCES

Your pellet stove has been tested and listed

for installation in residential, mobile home in

accordance with the clearances given below. For

safety reasons, please adhere to the installation

clearances and restrictions. Any reduction in

clearance to combustibles may only be done by

means approved by a regulatory authority.

D Backwall to unit 8” 203 mm

E Sidewall to ue 12-1/2” 317 mm

FSidewall to top edge of

unit 8” 203 mm

G Backwall to Flue 2” 50 mm

HAdjacent wall to unit 3” 76 mm

JAlcove depth 36” 914 mm

KAlcove height 60” 1524 mm

BACK WALL

SIDEWALL

BACK WALL

SIDEWALL

OUTSIDE AIR SUPPLY (OPTIONAL, UNLESS

INSTALLING IN A MOBILE HOME)

ATTENTION:

DO NOT VENT UNDER ANY PORCH, DECK,

AWNING, OR IN ANY SEMI ENCLOSED OR

ROOFED AREA. DOING SO MAY RESULT IN

UNPREDICTABLE AIRFLOW AT THE VENT

CAP UNDER CERTAIN CONDITIONS AND CAN

AFFECT THE PERFORMANCE OF YOUR STOVE,

AS WELL AS, OTHER UNFORESEEABLE ISSUES.

Depending on your location and home

construction, outside air may be necessary for

optimal performance. Your stove is approved to be

installed with an outside air intake (69FAK) which

is necessary for a mobile home. You can purchase

the 69FAK through your heater dealer. Installation

instructions are supplied with the air intake kit.

SECURING APPLIANCE TO THE FLOOR

Use the designated holes to secure the unit to the

oor.

MOBILE HOME MOUNTING BOLT HOLES

Exhaust

Pipe

Fresh air

intake

WARNING! DO NOT INSTALL IN SLEEPING

ROOM.

CAUTION! THE STRUCTURAL INTEGRITY

OF THE MOBILE HOME FLOOR, WALL, AND

CEILING/ROOF MUST BE MAINTAINED.

WHEN INSTALLED IN A MOBILE HOME, THE

STOVE MUST BE GROUNDED DIRECTLY TO THE

STEEL CHASSIS AND BOLTED TO THE FLOOR.

In addition to the previously detailed installation

requirements, mobile home installations must

meet the following requirements:

• This stove must be securely fastened to the oor

of the mobile home through the two holes in the

rear of the stove using two, 1/4” lag bolts that are

long enough to go through both a hearth pad, if

used, and the oor of the home.

• The heater must be electrically grounded to the

steel chassis of the mobile home with 8 GA copper

wire using a serrated or star washer to penetrate

paint or protective coating to ensure grounding.

• Vent must be 3 or 4-inch “PL” Vent and must

extend a minimum or 36” (914 mm) above the roof

line of the mobile home and must be installed

using a certied ceiling re stop and rain cap.

• When moving your mobile home, all exterior

venting must be removed while the mobile home

is being relocated. After relocation, all venting

must be reinstalled and securely fastened.

• Outside air is mandatory for mobile home

installation. See Outside Air Supply section and

your dealer for purchasing.

• Check with your local building ofcials as other

codes may apply.

VENTING REQUIREMENTS

WARNING:

• INSTALL VENT AT CLEARANCES SPECIFIED

BY THE VENT MANUFACTURER.

• DO NOT CONNECT THE PELLET VENT TO A

VENT SERVING ANY OTHER APPLIANCE OR

STOVE.

• DO NOT INSTALL A FLUE DAMPER IN THE

EXHAUST VENTING SYSTEM OF THIS UNIT.

The following installation guidelines must be

followed to ensure conformity with both the safety

listing of this stove and to local building codes. Do

not use makeshift methods or compromise in the

installation.

IMPORTANT:

THIS UNIT IS EQUIPPED WITH A NEGATIVE

DRAFT SYSTEM THAT PULLS AIR THROUGH

THE BURN POT AND PUSHES THE EXHAUST

OUT OF THE DWELLING. IF THIS UNIT IS

CONNECTED TO A FLUE SYSTEM OTHER THAN

THE WAY EXPLAINED IN THIS MANUAL, IT

WILL NOT FUNCTION PROPERLY.

INSTALLATION

MAXIMUM VENTING DISTANCE

Installation MUST include at least 3-feet of vertical

pipe outside the home. This will create some natural

draft to reduce the possibility of smoke or odor

during appliance shutdown and keep exhaust from

causing a nuisance or hazard by exposing people

or shrubs to high temperatures. The maximum

recommend vertical venting height is 12-feet for

3-inch type “PL” vent. Total length of horizontal

vent must not exceed 4-feet. This could cause back

pressure. Use no more than 180 degrees of elbows

(two 90-degree elbows, or two 45-degree and one

90-degree elbow, etc.) to maintain adequate draft.

IMPORTANCE OF PROPER DRAFT

Draft is the force which moves air from the

appliance up through the chimney. The amount of

draft in your chimney depends on the length of the

chimney, local geography, nearby obstructions and

other factors. Too much draft may cause excessive

temperatures in the appliance. Inadequate

draft may cause backpufng into the room and

‘plugging’ of the chimney. Inadequate draft will

cause the appliance to leak smoke into the room

through appliance and chimney connector joints.

An uncontrollable burn or excessive temperature

indicates excessive draft. Take into account the

chimney’s location to ensure it is not too close to

neighbors or in a valley which may cause unhealthy

or nuisance conditions.

PELLET VENT TYPE

A certied 3-inch or 4-inch type “PL” pellet vent

exhaust system must be used for installation and

attached to the pipe connector provided on the

back of the stove (use a 3-inch to 4-inch adapter for

4-inch pipe). Connection at back of stove must be

sealed using Hi-Temp RTV. Use 4-inch vent if the

vent height is over 12-feet or if the installation is over

2,500 feet above sea level. We recommend the use

of Simpson Dura-Vent® or Metal-Fab® pipe (if you

use other pipe, consult your local building codes

and/or building inspectors). Do not use Type-B

Gas Vent pipe or galvanized pipe with this unit.

The pellet vent pipe is designed to disassemble

for cleaning and should be checked several times

during the burning season. Pellet vent pipe is not

furnished with the unit and must be purchased

separately.

PELLET VENT INSTALLATION

The installation must include a clean-out tee to

enable collection of y ash and to permit periodic

cleaning of the exhaust system. 90-degree elbows

accumulate y ash and soot thereby reducing

exhaust ow and performance of the stove. Each

elbow or tee reduces draft potential by 30% to 50%.

All joints in the vent system must be fastened by

at least 3 screws, and all joints must be sealed with

Hi-Temp RTV silicone sealant to be airtight. The

area where the vent pipe penetrates to the exterior

of the home must be sealed with silicone or other

means to maintain the vapor barrier between the

exterior and the interior of the home. Vent surfaces

can get hot enough to cause burns if touched by

children. Noncombustible shielding or guards may

be required.

PELLET VENT TERMINATION

Do not terminate the vent in an enclosed or semi-

enclosed area, such as; carport, garage, attic,

crawl space, under a sun deck or porch, narrow

walkway, or any other location that can build up

a concentration of fumes. Termination in one of

these areas can also lead to unpredictable pressure

situations with the appliance, and could result

in improper performance and/or malfunction.

The termination must exhaust above the outside

air inlet elevation. The termination must not be

located where it will become plugged by snow or

other materials. Do not terminate the venting into

an existing steel or masonry chimney.

VENT TERMINATION CLEARANCES

INSTALLATION

A. Minimum 4-foot (1.22m) clearance below or

beside any door or window that opens.

B. Minimum 1-foot (0.3m) clearance above any

door or window that opens.

C. Minimum 3-foot (0.91m) clearance from any

adjacent building.

D. Minimum 7-foot (2.13m) clearance from any

grade when adjacent to public walkways.

E. Minimum 2-foot (0.61m) clearance above any

grass, plants, or other combustible materials.

F. Minimum 3-foot (0.91m) clearance from an

forced air intake of any appliance.

G. Minimum 2-foot (0.61m) clearance below eves

or overhang.

H. Minimum 1-foot (0.3m) clearance horizontally

from combustible wall.

I. Must be a minimum of 3 foot (0.91m) above the

roof and 2 foot (0.61m) above the highest point

or the roof within 10 feet (3.05m).

THROUGH THE WALL INSTALLATION

(RECOMMENDED INSTALLATION)

Canadian installations must conform to CAN/

CSA-B365. To vent the unit through the wall,

connect the pipe adapter to the exhaust motor

adapter. If the exhaust adapter is at least 18” (457

mm) above ground level, a straight section of

pellet vent pipe can be used through the wall.

Your heater dealer should be able to provide you

with a kit that will handle most of this installation,

which will include a wall thimble that will allow

the proper clearance through a combustible

wall. Once outside the structure, a 3” (76 mm)

clearance should be maintained from the outside

wall and a clean out tee should be placed on the

pipe with a 90-degree turn away from the house.

At this point, a 3ft (0.91m) (minimum) section of

pipe should be added with a horizontal cap, which

would complete the installation. A support bracket

should be placed just below the termination cap

or one every 4ft (1.22m) to make the system more

stable. If you live in an area that has heavy snowfall,

it is recommended that the installation be taller

than 3ft (0.91m) to get above the snowdrift line.

This same installation can be used if your heater is

below ground level by simply adding the clean-out

section and vertical pipe inside until ground level is

reached. With this installation you have to be aware

of the snowdrift line, dead grass, and leaves. We

recommend a 3ft (0.91m) minimum vertical rise on

the inside or outside of the house. The “through the

wall” installation is the least expensive and simplest

installation. Never terminate the end vent under a

deck, in an alcove, under a window, or between two

windows. We recommend Simpson Dura-Vent® or

Metal-Fab® kits.

3’ (MIN)

VERTICAL PIPE

SUPPORT

BRACKET

90° ELBOW

TERMINATION

CAP

EXHAUST

MOTOR

ADDAPTER

PIPE

ADAPTER

WALL

THIMBLE

TEE

CLEAN-OUT

COVER

NON-COMBUSTABLE

FLOOR PAD

THROUGH THE ROOF/CEILING

INSTALLATION

When venting the heater through the ceiling, the

pipe is connected the same as through the wall,

except the clean-out tee is always on the inside of

the house, and a 3” (76 mm) adapter is added before

the clean-out tee. You must use the proper ceiling

support anges and roof ashing (supplied by the

pipe manufacturer; follow the pipe manufacturer’s

directions). It is important to note that if your vertical

run of pipe is more than 12ft (3.7m), the pellet vent

pipe size should be increased to 4” (102 mm) in

diameter. Do not exceed more than 4ft (1.22m) of

pipe on a horizontal run and use as few elbows as

possible. If an offset is required, it is better to install

45-degree elbows rather than 90-degree elbows.

INSTALLATION

OPERATION INSTRUCTIONS

PANEL CONTROLS

The blowers and automatic fuel supply are

controlled from a panel on the top of this unit. The

control panel functions are a follows.

A. ON/OFF SWITCH (“POWER” BUTTON)

• When pushed, the stove will automatically ignite.

No other re starter is necessary. The igniter

will stay on for at least 10 and up to 12 minutes,

depending on when Proof of Fire is reached. The

re should start in approximately 5 minutes.

• The red light located above the “POWER” button

will turn green when pressed and remain green

until the stove is turned off.

• After pushing “POWER”, the auger motor is on for

3.5 minutes, off for 1 minute. During the remainder

of the start-up period, the auger motor operates

on the heat range “1” setting.

• During start up the heat level advance (Up and

Down keys) will change the heat range indicator

level accordingly, but there is no change in the

stoves operating conditions until start-up is

completed.

• During start-up ignition must occur within 12

minutes or the stove will error out and show E4.

• During the start-up phase, the Mode key does not

function.

B. LEVEL / TEMP ARROW BUTTONS

• These buttons when pushed will set the pellet

feed rate, hence the heat output or heat range of

your stove.

• The levels of heat output will incrementally

change on the bar graph starting from heat

range “1” to heat range “5”.

C. °C / °F Button

• The °C / °F button changes the two digit display

from degrees Celsius to degrees Fahrenheit.

D. MODE (M/T) BUTTON

• The Mode of the stove can be switched between

manual and controlled with a Thermostat.

Separate LEDs to the left of the two digit display

indicate the mode of operation – Manual or T-Stat.

The stove has to be in normal operation to be

switched from Manual to T-Stat mode.

• Manual mode operates according to the 5 set

levels of feed on the bar graph from heat range

“1” to heat range “5”.

T-Stat mode works as follows:

• The stove has a built in Thermostat into the

controls of the appliance. The temperature sensor

for the T-Stat is located on the back of the stove

behind the display board.

• Once the stove has gone into run mode the stove

can be switch into T-Stat mode.

• The Up and Down Level / Temp Arrow buttons are

used to change the desired set-point temperature.

Once the desired temperature is reached the two

digit display will ash for four seconds and reset

to the actual room temperature.

• Once the stove reaches within 3°F of the desired

temperature set point, it returns to the heat range

that the stove was set on before it was switched

to T-Stat mode (if the stove was running on heat

range “5” when switched to T-stat mode when

it gets within 3°F of the set point it will return to

heat range “5”).

• Once the stove reaches the desired set-point, the

stove will drop to heat range “1”.

• When room temperature drops below desired

set-point the stove will ramp back up until it

reaches the desired temperature.

WARNING:

DO NOT USE CHEMICALS OR FLUIDS TO START

THE FIRE - NEVER USE GASOLINE, GASOLINE-

TYPE LANTERN FUEL, KEROSENE, CHARCOAL

LIGHTER FLUID, OR SIMILAR LIQUIDS TO

START OR “FRESHEN UP” A FIRE IN THIS

STOVE. KEEP ALL SUCH LIQUIDS WELL AWAY

FROM THE STOVE WHILE IT IS IN USE.

NEVER OPERATE THIS PRODUCT WHILE UNATTENDED

OPERATION INSTRUCTIONS

WARNING:

HOT WHILE IN OPERATION. KEEP CHILDREN,

CLOTHING AND FURNITURE AWAY. CONTACT

MAY CAUSE SKIN BURNS.

This heater is designed to burn only PFI Premium

grade pellets. DO NOT BURN:

1. Garbage;

2. Lawn clippings or yard waste;

3. Materials containing rubber, including tires;

4. Materials containing plastic;

5. Waste petroleum products, paints or paint

thinners, or asphalt products;

6. Materials containing asbestos;

7. Construction or demolition debris;

8. Railroad ties or pressure-treated wood;

9. Manure or animal remains;

10. Salt water driftwood or other previously salt

water saturated materials;

11. Unseasoned wood; or

12. Paper products, cardboard, plywood, or

particleboard. The prohibition against burning

these materials does not prohibit the use of re

starters made from paper, cardboard, saw dust,

wax and similar substances for the purpose of

starting a re in an affected wood heater.

Burning these materials may result in release of

toxic fumes or render the heater ineffective and

cause smoke.

PROPER FUEL

ATTENTION:

THIS APPLIANCE IS DESIGNED FOR THE USE

OF PELLETIZED FUEL THAT MEET OR EXCEED

THE STANDARD SET BY THE PELLET FUEL

INSTITUTE (PFI).

Your pellet stove is designed to burn premium

hardwood pellets that comply with the Pellet Fuels

Institute (PFI) standard (minimum of 40 lbs density

per cubic ft, 1/4” to 5/16” diameter, length no greater

than 1.5”, not less than 8,200 BTU/lb, moisture under

8% by weight, ash under 1% by weight, and salt

under 300 parts per million). Pellets that are soft,

contain excessive amounts of loose sawdust, have

been, or are wet, will result in reduced performance.

Store your pellets in a dry place. DO NOT store the

fuel within the installation clearances of the unit

or within the space required for refuelling and ash

removal. Doing so could result in a house re. Do not

over re or use volatile fuels or combustibles, doing

so may cause a personal and property damage

hazards. THIS STOVE IS APPROVED FOR BURNING

PELLETIZED WOOD FUEL ONLY ! Factory-approved

pellets are those 1/4” or 5/16” in diameter and not

over 1” long. Longer or thicker pellets sometimes

bridge the auger ights, which prevents proper

pellet feed. Burning wood in forms other than

pellets is not permitted. It will violate the building

codes for which the stove has been approved and

will void all warranties. The design incorporates

automatic feed of the pellet fuel into the re at

a carefully prescribed rate. Any additional fuel

introduced by hand will not increase heat output

but may seriously impair the stoves performance

by generating considerable smoke. Do not burn

wet pellets. The stove’s performance depends

heavily on the quality of your pellet fuel. Avoid pellet

brands that display these characteristics:

• Excess Fines – “Fines” is a term describing crushed

pellets or loose material that looks like sawdust or

sand. Pellets can be screened before being placed

in hopper to remove most nes.

• Binders – Some pellets are produced with

materials to hold the together, or “bind” them.

• High ash content – Poor quality pellets will often

create smoke and dirty glass. They will create a

need for more frequent maintenance. You will

have to empty the burn pot plus vacuum the

entire system more often. Poor quality pellets

could damage the auger. We cannot accept

responsibility for damage due to poor quality

pellet.

CAUTION:

• THE MOVING PARTS OF THIS STOVE ARE

PROPELLED BY HIGH TORQUE ELECTRIC

MOTORS. KEEP ALL BODY PARTS AWAY

FROM THE AUGER WHILE THE STOVE IS

PLUGGED INTO AN ELECTRICAL OUTLET.

THESE MOVING PARTS MAY BEGIN TO

MOVE AT ANY TIME WHILE THE STOVE IS

PLUGGED IN.

• KEEP FOREIGN OBJECTS OUT OF THE

HOPPER.

OPERATION INSTRUCTIONS

PRE-START-UP CHECK

Remove burn pot, making sure it is clean and none

of the air holes are plugged. Clean the rebox, and

then reinstall burn pot. Clean door glass if necessary

(a dry cloth or paper towel is usually sufcient).

Never use abrasive cleaners on the glass or door.

Check fuel in the hopper, and rell if necessary.

BUILDING A FIRE

Never use a grate or other means of supporting

the fuel. Use only the burn pot supplied with this

heater. Hopper lid must be closed in order for the

unit to feed pellets. During the start-up period:

1. Make sure the burn pot is free of pellets.

2. DO NOT open the viewing door.

3. DO NOT open the damper, the damper needs

to be closed during start up.

4. DO NOT add pellets to the burn pot by hand.

NOTE: During the rst few res, your stove will

emit an odor as the high-temperature paint cures

or becomes seasoned to the metal. Maintaining

smaller res will minimize this. Avoid placing items

on the stovetop during this period because the paint

could be affected. Attempts to achieve heat output

rates that exceed heater design specications can

result in permanent damage to the heater.

AUTOMATIC IGNITOR

1. Fill hopper and clean burn pot.

2. Press “On/Off” button. Make sure green light

comes on.

3. The damper should be completely closed or

open no more than 1/4 of the way during start-

up. This will vary depending on your installation

and elevation. Once re is established adjust

for desired ame increasing the amount the

damper is open as the heat setting is increased.

(See “Damper Control”)

4. Adjust feed rate to desired setting by pressing

“Heat Level Advance” button.

5. If re doesn’t start in 12 minutes, press “On/Off”,

wait a few minutes, clear the burn pot, and start

procedure again.

DAMPER CONTROL

The damper control lever is located on the back of

the stove. The dampener adjusts the combustion

air. This control is necessary due to the varied burn

characteristics of individual installations, different

pellet brands and pellet feed rates. It allows you

to improve the efciency of your stove. Providing

correct combustion air will reduce the frequency

of cleaning your glass door and prevent the rapid

buildup of creosote inside your stove and chimney.

You should adjust the damper based on the

re’s appearance. A low, reddish, dirty re can be

improved by turning the dampener slightly to the

right. A “blow torch” re can be improved by closing

the damper a bit. On higher feed rates, the damper

should be open more. Through trial and error, you

will nd the best setting. Consult your dealer if you

need help. NOTE: On heat range “1”, damper should

be either completely closed or open no more than

a 1/4 of the way. If damper is open to far, it can cause

the re to go out.

OPEN

CLOSED

OPENING DOOR

CAUTION:

• DO NOT OPERATE YOUR STOVE WITH

THE VIEWING DOOR OPEN. THE AUGER

WILL NOT FEED PELLETS UNDER THESE

CIRCUMSTANCES AND A SAFETY CONCERN

MAY ARISE FROM SPARKS OR FUMES

ENTERING THE ROOM.

• THE FEED DOOR MUST BE CLOSED AND

SEALED DURING OPERATION.

If the door is opened while the stove is in operation

it must be closed within 30 seconds or the stove

will shut down. If the stove shuts down push the

“On/Off” button to re-start your stove. The stove will

have to fully shut down and turn off before you will

be able to restart the stove.

OPERATION INSTRUCTIONS

ROOM AIR FAN

When starting your stove the Room Air Fan will not

come on until the stove’s heat exchanger warms up.

This usually takes about 10 minutes from start-up.

IF STOVE RUNS OUT OF PELLETS

The re goes out and the auger motor and blowers

will run until the stove cools. This will take 30 minutes

or longer depending on the heat remaining in

the appliance. After the stove components stop

running all lights on the display will go out and the

two digit display will begin ashing “E3”

REFUELLING

Never place your hand near the auger while the

stove is in operation. We recommend that you not

let the hopper drop below 1/4 full.

CAUTION:

• THE HOPPER AND STOVE TOP WILL BE

HOT DURING OPERATION; THEREFORE,

YOU SHOULD ALWAYS USE SOME TYPE

OF HAND PROTECTION WHEN REFUELING

YOUR STOVE.

• DO NOT TOUCH THE HOT SURFACES OF

THE STOVE. EDUCATE ALL CHILDREN ON

THE DANGERS OF A HIGH-TEMPERATURE

STOVE. YOUNG CHILDREN SHOULD BE

SUPERVISED WHEN THEY ARE IN THE SAME

ROOM AS THE STOVE.

TAMPER WARNING

This wood heater has a manufacturer-set minimum

low burn rate that must not be altered. It is against

federal regulations to alter this setting or otherwise

operate this wood heater in a manner inconsistent

with operating instructions in this manual.

WARNING:

• KEEP HOPPER LID CLOSED AT ALL TIMES

EXCEPT WHEN REFILLING.

• DO NOT OVERFILL HOPPER.

SHUTDOWN PROCEDURE

WARNING:

NEVERSHUTDOWNTHISUNITBYUNPLUGGING

IT FROM THE POWER SOURCE.

Turning your stove off is a matter of pressing the

“POWER” button on the display board. The green

light will turn back to red when the “POWER”

button is pushed. The auger motor will stop, and the

blowers will continue to operate until the internal

rebox temperatures have fallen to a preset level.

1. Your stove is equipped with a high temperature

thermodisc. This unit has a manual reset

thermodisc. This safety switch has two functions.

A. To recognize an overheat situation in the stove

and shut down the fuel feed or auger system.

B. In case of a malfunctioning convection

blower, the high-temperature thermodisc will

automatically shut down the auger, preventing

the stove from overheating.

NOTE: On some units, once tripped, like a circuit

breaker, the reset button will have to be pushed

before restarting your stove. On other units the

thermodisc has no reset button and will reset

itself once the stove has cooled. The manufacturer

recommends that you call your dealer if this occurs

as this may indicate a more serious problem. A

service call may be required.

2. If the combustion blower fails, an air pressure

switch will automatically shut down the auger.

NOTE: Opening the stove door for more than

30 seconds during operation will cause enough

pressure change to activate the air switch, shutting

the fuel feed off. The stove will shut down and show

“E2” on the two digit display. The stove has to fully

shut down before restarting.

INTERIOR CHAMBERS

• Burn Pot - Periodically remove and clean the burn

pot and the area inside the burn pot housing. In

particular, it is advisable to clean out the holes in

the burn pot to remove any build up that may

prevent air from moving through the burn pot

freely.

• Heat Exchanger - There is a clean out plate on

both sides of the heat exchanger that need to be

removed to clean y ash out of the heat exchanger.

The cleanouts are located inside the cabinet doors,

on the lower front corners of the heat exchanger.

To access these clean outs, you must remove both

side panels. The clean outs are secured to the

rebox with (2) 5/16” screws. Remove the clean

outs and vacuum out any accumulated ash. This

should be done at least once per month or more

frequently if large amounts of ash are noticed

OPERATION INSTRUCTIONS

MAINTENANCE

while cleaning or if the stove does not seem to be

burning properly.

If a vacuum is used to clean your stove, we suggest

using the AV15E AshVac vacuum. The AV15E AshVac

is designed for ash removal. Some regular vacuum

cleaner (i.e. shop vacs) may leak ash into the room.

DO NOT VACUUM HOT ASH.

WARNING:

FAILURE TO PROPERLY MAINTENANCE

THE CLEAN OUTS WILL RESULT IN POOR

PERFORMANCE OF THIS STOVE.

Clean-Out Plate

CAUTION:

• FAILURE TO CLEAN AND MAINTAIN THIS

UNIT AS INDICATED CAN RESULT IN POOR

PERFORMANCE, SAFETY HAZARDS, FIRE,

AND EVEN DEATH.

• NEVER PERFORM ANY INSPECTIONS,

CLEANING, OR MAINTENANCE ON A HOT

STOVE.

• DISCONNECT THE POWER CORD BEFORE

PERFORMING ANY MAINTENANCE! NOTE:

TURNING THE ON/OFF SWITCH TO ”OFF”

DOES NOT DISCONNECT ALL POWER TO

THE ELECTRICAL COMPONENTS OF THE

STOVE.

• DO NOT OPERATE STOVE WITH BROKEN

GLASS, LEAKAGE OF FLUE GAS MAY RESULT.

CREOSOTE FORMATION, INSPECTION,

& REMOVAL

CAUTION:

THE EXHAUST SYSTEM SHOULD BE CHECKED

MONTHLY DURING THE BURNING SEASON FOR

ANY BUILD-UP OF SOOT OR CREOSOTE.

When any wood is burned slowly, it produces tar

and other organic vapors, which combine with

expelled moisture to form creosote. The creosote

vapors condense in the relatively cool chimney

ue or a newly started re or from a slow-burning

re. As a result, creosote residue accumulates

on the ue lining. When ignited, this creosote

makes an extremely hot re, which may damage

the chimney or even destroy the house. Despite

their high efciency, pellet stoves can accumulate

creosote under certain conditions. The chimney

connector and chimney should be inspected by

a qualied person annually or per ton of pellets

to determine if a creosote or y ash build-up has

occurred. If creosote has accumulated, it should

be removed to reduce the risk of a chimney re.

Inspect the system at the stove connection and

at the chimney top. Cooler surfaces tend to build

creosote deposits quicker, so it is important to

check the chimney from the top as well as from the

bottom. The creosote should be removed with a

brush specically designed for the type of chimney

in use. A qualied chimney sweep can perform this

service. It is also recommended that before each

heating season the entire system be professionally

inspected, cleaned and, if necessary, repaired. To

clean the chimney, disconnect the vent from the

stove.

FLY ASH

This accumulates in the horizontal portion of an

exhaust run. Though non-combustible, it may

impede the normal exhaust ow. It should therefore

be periodically removed.

NEVER OPERATE THIS PRODUCT WHILE UNATTENDED

MAINTENANCE

ASH REMOVAL & DISPOSAL

CAUTION:

ALLOW THE STOVE TO COOL BEFORE

PERFORMING ANY MAINTENANCE OR

CLEANING. ASHES MUST BE DISPOSED IN A

METAL CONTAINER WITH A TIGHT FITTING

LID. THE CLOSED CONTAINER OF ASHES

SHOULD BE PLACED ON A NON-COMBUSTIBLE

SURFACE OR ON THE GROUND, WELL AWAY

FROM ALL COMBUSTIBLE MATERIALS,

PENDING FINAL DISPOSAL.

Remove the ashes periodically to avoid unnecessary

ash build up. Remove ashes when unit has cooled.

Ashes should be placed in a metal container with a

tight tting lid. The closed container of ashes should

be placed on a noncombustible oor or on the

ground, well away from all combustible materials,

pending nal disposal. If the ashes are disposed of

by burial in soil or otherwise locally dispersed, they

should be retained in the closed container until all

embers have been thoroughly cooled. The container

shall not be used for other trash or waste disposal. If

combined with combustible substances, ashes and

embers may ignite. Ash removal is as follows:

1. Let the re burn out and allow the unit to cool

to room temperature.

2. Make sure the pellet stove is at room

temperature before touching. Open the door,

remove the burn pot and empty it into a metal

container.

3. Vacuum ashes from the rebox. BE SURE THAT

ASHES ARE COOL TO THE TOUCH BEFORE

VACUUMING. Some vacuum cleaners may leak

ash into the room. Your vacuum cleaner should

have a special lter or bag to eliminate leakage.

4. Reinstall the burn pot.

SMOKE & CO MONITORS

Burning wood naturally produces smoke and

carbon monoxide(CO) emissions. CO is a poisonous

gas when exposed to elevated concentrations

for extended periods of time. While the modern

combustion systems in heaters drastically reduce

the amount of CO emitted out the chimney,

exposure to the gases in closed or conned areas

can be dangerous. Make sure you stove gaskets

and chimney joints are in good working order and

sealing properly to ensure unintended exposure. It

is recommended that you use both smoke and CO

monitors in areas having the potential to generate

CO.

CHECK & CLEAN THE HOPPER

Check the hopper periodically to determine if there

is any sawdust (nes) that is building up in the feed

system or pellets that are sticking to the hopper

surface. Clean as needed.

DOOR & GLASS GASKETS

Inspect the main door and glass window gaskets

periodically. The main door may need to be removed

to have frayed, broken, or compacted gaskets

replaced by your authorized dealer. This unit’s door

uses a 5/8” diameter rope gasket.

BLOWER MOTORS

Clean the air holes on the motors of both the

exhaust and distribution blowers annually. Remove

the exhaust blower from the exhaust duct and

clean out the internal fan blades as part of your fall

start-up. If you have indoor pets your power motors

should be inspected monthly to make sure they

are free of animal hair build up. Animal hair build

up in blowers can result in poor performance or

unforeseen safety hazards.

PAINTED SURFACES

Painted surfaces may be wiped down with a damp

cloth. If scratches appear, or you wish to renew your

paint, contact your authorized dealer to obtain a

can of suitable high-temperature paint.

GLASS

We recommend using a high quality glass cleaner.

Should a buildup of creosote or carbon accumulate,

you may wish to use 000 steel wool and water to

clean the glass. DO NOT use abrasive cleaners. DO

NOT perform the cleaning while the glass is HOT.

Do not attempt to operate the unit with broken

glass. Replacement glass may be purchased from

your U.S. Stove dealer. If glass is broken, follow these

removal procedures:

1. Once the heater has cooled, remove the door

from the heater.

2. Remove the rope gasket from the door along

with the screws holding the glass retainer in

place and the glass retainer.

3. While wearing leather gloves (or any other

gloves suitable for handling broken glass),

MAINTENANCE

carefully remove any loose pieces of glass from

the door frame. Dispose of all broken glass

properly.

4. Replace the glass and gasket, making sure the

gasket runs the full perimeter of the glass edge.

5. Re-install the new glass by re-attaching the

retainers and screws, be careful not to over

tighten the screws for this could damage the

glass.

DO NOT abuse the door glass by striking, slamming,

or similar trauma. Do not operate the stove with the

glass removed, cracked, or broken.

FALL START UP

Prior to starting the rst re of the heating season,

check the outside area around the exhaust and air

intake systems for obstructions. Clean and remove

any y ash from the exhaust venting system. Clean

any screens on the exhaust system and on the

outside air intake pipe. Turn all of the controls on

and make sure that they are working properly. This

is also a good time to give the entire stove a good

cleaning throughout.

SPRING SHUTDOWN

After the last burn in the spring, remove any

remaining pellets from the hopper and the auger

feed system. Scoop out the pellets and then run

the auger until the hopper is empty and pellets

stop owing (this can be done by pressing the “ON”

button with the viewing door open). Vacuum out

the hopper. Thoroughly clean the burn pot, and

rebox. It may be desirable to spray the inside of

the cleaned hopper with an aerosol silicone spray

if your stove is in a high humidity area. The exhaust

system should be thoroughly cleaned.

MAINTENANCE SCHEDULE

Use the following as a guide under average use

conditions. Gaskets around door and door glass

should be inspected and repaired or replaced when

necessary.

Daily Weekly Monthly or

as needed

Burn Pot Stirred Empty

Combustion

Chamber Brushed

Ashes Check Empty

Interior

Chambers Vacuumed

Combustion

Blower Blades

Vacuumed

/ Brushed

Convection

Blower Impeller

Vacuumed

/ Brushed

Vent System Cleaned

Gaskets Inspected

Glass Wiped Cleaned

Hopper (end of

season)

Empty &

Vacuumed

TROUBLE SHOOTING GUIDE

When your stove acts out of the ordinary, the rst reaction is to call for help. This guide may save time

and money by enabling you to solve simple problems yourself. Problems encountered are often the result

of only ve factors: 1) poor fuel; 2) poor operation or maintenance; 3) poor installation; 4) component

failure; 5) factory defect. You can usually solve those problems related to 1 and 2. Your dealer can solve

problems relating to 3, 4 and 5. Refer to diagrams on page 25 to help locate indicated parts. For the sake of

troubleshooting and using this guide to assist you, you should look at your heat level setting to see which

light is ashing.

• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to

“OFF” does not disconnect all power to the electrical components of the stove.

• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual.

All other work should be done by a trained technician.

Display is Flashing “E1”

Possible Causes Possible Remedies: (Unplug stove rst when possible)

The convection blower is

overheating and tripping

the internal temperature

shutoff.

Clean any dust off of the windings and fan blade. If oiling the blower does

not help, the blower may be bad.

The stove is being left on

the highest setting for

extended periods of time.

If operating the heater on the highest heat setting, the room temperature

could increase enough and lead to potential overheating situations. If this

happens, try operating at a lower heat setting.

Fuel other than wood

pellets is being burned in

the stove.

This pellet stove is designed and tested to use wood pellets. Check for signs

of fuel other than wood pellets. No other types of fuel have been approved

for this pellet stove. If there are signs of other types of fuel being used, stop

using them immediately.

Power surge or brown out

situation.

A power surge, spike, or voltage drop could cause the high limit switch to

trip. Use a surge protector.

High Limit Switch is

malfunctioning. If the other items check out OK, replace the high limit switch.

Display is Flashing “E2”

Possible Causes Possible Remedies: (Unplug stove rst when possible)

Airow switch hose or stove

attachment pipes for hose

are blocked.

Unhook air hose from the air switch and blow through it. If air ows freely,

the hose and tube are ne. If air will not ow throw the hose, use a wire coat

hanger to clear the blockage.

The air inlet, burnpot,

interior combustion air

chambers, combustion

blower, or exhaust pipe are

blocked with ash or foreign

material.

Follow all cleaning procedures in the maintenance section of the owner’s

manual.

The rebox is not properly

sealed. Make sure the door is closed and that the gasket is in good shape.

Vent pipe is incorrectly

installed. Check to make sure vent pipe installation meets criteria in owner’s manual.

TROUBLE SHOOTING GUIDE

Airow switch wire

connections are bad. Check the connectors that attach the gray wires to the air switch.

Combustion blower failure.

With the stove on, check to see if the combustion blower is running. If it is

not, you will need to check for power going to the combustion blower. It

should be a full current. If there is power, the blower is bad. If there is not,

see #7.

Control board not sending

power to combustion

blower.

If there is no current going to the combustion blower, check all wire

connections. If all wires are properly connected, you have a bad control

board.

Control board not sending

power to air switch.

There should be a 5-volt current (approximately) going to the air switch

after the stove has been on for 30 seconds.

Air switch has failed.

To test the air switch, you will need to disconnect the air hose from the

body of the stove. With the other end still attached to the air switch, very

gently suck on the loose end of the hose (you may want to remove the hose

entirely off the stove and the air switch rst and make sure it is clear). If you

hear a click, the air switch is working. BE CAREFUL TOO MUCH VACUUM

CAN DAMAGE THE AIR SWITCH.

Display is Flashing “E3”

Possible Causes Possible Remedies: (Unplug stove rst when possible)

The hopper is out of pellets. Rell the hopper.

The air damper is too far

open for a low feed setting. If on the low setting, you may need to close the damper all the way.

The burnpot holes are

blocked. Remove the burnpot and thoroughly clean it.

The air inlet, the interior

chambers, or exhaust

system has a partial

blockage.

Follow all cleaning procedures in the maintenance section of the owner's

manual.

The hopper safety switch

has failed or hopper is open.

When operating the unit, be sure the hopper lid is closed so that the hopper

safety switch will activate. Check the wires leading from the hopper safety

switch to the control panel and auger motor for secure connections. Use a

continuity tester to test the hopper safety switch; replace if necessary.

The auger shaft is jammed.

Start by emptying the hopper. Then remove the auger motor by removing

the auger pin. Remove the two bolts that hold the auger bracket to the

auger tube. The auger bracket will now be able to be removed from the

auger tube. Remove the two bolts on the side of the auger tube to remove

the lower bearing of the auger. Pull the auger out of the tube to free the

jam. Inspect auger before replacing.

The auger motor has failed.

Remove the auger motor from the auger shaft and try to run the unit. If

the motor will turn, the shaft is jammed on something. If the motor will not

turn, the motor is bad.

The control board is not

sending power to the POF

thermodisc or other auger

system components.

There should be a 5-volt (approximately) current going to the POF

thermodisc after the stove has been on for 10 minutes.

TROUBLE SHOOTING GUIDE

Display is Flashing “E4”

Possible Causes Possible Remedies: (Unplug stove rst when possible)

The air inlet, burnpot,

interior combustion air

chambers, combustion

blower, or exhaust pipe are

blocked with ash or foreign

material.

Follow all cleaning procedures in the maintenance section of the owner’s

manual.

The Proof of Fire (POF)

thermodisc has came

upluged.

Check the (POF) thermodisc to see if the wires are connected properly.

The Proof of Fire

(POF) thermodisc has

malfunctioned.

Temporarily bypass the POF thermodisc by disconnecting the two wires

and connecting them with a short piece of wire. Then plug the stove

back up. If the stove comes on and works, you need to replace the POF

thermodisc. This is for testing only. DO NOT LEAVE THE THERMODISC

BYPASSED. Your blowers will never shut off and if the re went out the

auger will continue to feed pellets until the hopper is empty if you leave the

POF thermodisc bypassed.

The hopper is out of Pellets. Rell the hopper.

The hopper safety switch

has failed or hopper is open.

When operating the unit, be sure the hopper lid is closed so that the hopper

safety switch will activate. Check the wires leading from the hopper safety

switch to the control panel and auger motor for secure connections. Use a

continuity tester to test the hopper safety switch; replace if necessary.

The auger shaft is jammed.

Start by emptying the hopper. Then remove the auger motor by removing

the auger pin. Remove the auger shaft inspection plate in the hopper so

that you can see the auger shaft. Gently lift the auger shaft straight up so

that the end of the auger shaft comes up out of the bottom auger bushing.

Next, remove the two nuts that hold the top auger biscuit in. Then rotate

the bottom end of the auger shaft up towards you until you can lift the

shaft out of the stove. After you have removed the shaft, inspect it for bent

ights, burrs, or broken welds. Remove any foreign material that might

have caused the jam. Also, check the auger tube for signs of damage such

as burrs, rough spots, or grooves cut into the metal that could have caused

a jam.

The auger motor has failed.

Remove the auger motor from the auger shaft and try to run the unit. If

the motor will turn, the shaft is jammed on something. If the motor will not

turn, the motor is bad.

The Proof of Fire

(POF) thermodisc has

malfunctioned.

Temporarily bypass the POF thermodisc by disconnecting the two wires

and connecting them with a short piece of wire. Then plug the stove

back up. If the stove comes on and works, you need to replace the POF

thermodisc. This is for testing only. DO NOT LEAVE THE THERMODISC

BYPASSED. Your blowers will never shut off, and if the re went out, the

auger will continue to feed pellets until the hopper is empty with the POF

thermodisc bypassed.

Display is Flashing “E5”

Possible Causes Possible Remedies: (Unplug stove rst when possible)

The stove automaticaly

ashes "E5" when turned

on.

The T-stat sensor has come unplugged from the control board. Check to

see if the sensor is unplugged. If the sensor is not unplugged, then the

sensor is damaged or has a short. If the sensor is damaged or has a short,

it will need to be replaced.

Smoke Smell Coming Back Into The Home

Possible Causes Possible Remedies: (Unplug stove rst when possible)

There is a leak in the vent

pipe system.

Inspect all vent pipe connections. Make sure they are sealed with RTV

silicone that has a temperature rating on 500°F or higher. Also, seal joints

with UL-181-AP foil tape. Make sure the square to round adapter piece on

the combustion blower has been properly sealed with the same RTV.

The gasket on the

combustion blower has

gone bad.

Inspect both gaskets on the combustion blower to make sure they are in

good shape. Replace if damaged.

Because it is a wood-burning device, this heater may emit a faint wood-burning odor. If it increases

beyond normal, or if you notice an unusual soot build-up on walls or furniture, check your exhaust

system carefully for leaks. All joints should be properly sealed. Clean the stove following the instructions

in “Maintenance”. If problem persists, contact your dealer.

TROUBLE SHOOTING GUIDE

Stove Feeds Pellets, But Will Not Ignite

Possible Causes Possible Remedies: (Unplug stove rst when possible)

Air damper open too far for

ignition.

Push the air damper left for startup. In some situations it may be necessary

to have the damper completely closed for ignition to take place. After there

is a ame, the damper can then be adjusted for the desired feed setting.

Blockage in igniter tube or

inlet for igniter tube.

Find the igniter housing on the backside of the rewall. The air intake hole

is a small hole located on bottom side of the housing. Make sure it is clear.

Also, look from the front of the stove to make sure there is not any debris

around the igniter element inside of the igniter housing.

The burnpot is not pushed

completely to the rear of

the rebox.

Make sure that the air intake collar on the burnpot is touching the rear wall

of the rebox.

Bad igniter element.

Put power directly to the igniter element. Watch the tip of the igniter from

the front of the stove. After about 2 minutes the tip should glow. If it does

not, the element is bad.

The control board is not

sending power to the

igniter.

Check the voltage going to the igniter during startup. It should be a full

current. If the voltage is lower than full current, check the wiring. If the

wiring checks out good, the board is bad.

TROUBLE SHOOTING GUIDE

Convection Blower Shuts Off And Comes Back On

Possible Causes Possible Remedies: (Unplug stove rst when possible)

The convection blower is

overheating and tripping

the internal temperature

shutoff.

Clean any dust off of the windings and fan blades. If cleaning the blower

does not help, the blower may be bad.

Circuit board malfunction.

Test the current going to the convection blower. If there is power being

sent to the blower when it is shut off, then the control board is ne. If there

is NOT power being sent to the blower when it shuts off during operation,

then you have a bad control board.

Stove Will Not Feed Pellets, But Fuel Feed Light Comes On As Designed

Possible Causes Possible Remedies: (Unplug stove rst when possible)

High limit switch has

tripped or is defective.

Wait for the stove to cool for about 30 - 45 minutes. Locate the High Limit

thermodisc and press the reset button on the back of it. If the heater will

not restart, check the thermodisc to see if it’s bad. To test if the thermodisc

is bad, you can bypass it as described previously for the POF thermodisc.

Bad Auger Motor.

Remove the auger motor from the auger shaft and try to run the unit. If

the motor will turn, the shaft is jammed on something. If the motor will not

turn, the motor is bad.

Auger Jam.