Atag One Zone User manual
- Quick start guide
Overview ..............................................................................................4
Safety & disposal .................................................................................5
The ATAG ONEZone .................................................................................6
Installation ........................................................................................... 8
Account registration ...........................................................................10
Online product activation .................................................................. 12
Connecting the ATAG ONEZone controller to the internet .................. 12
Basic settings ..................................................................................... 12
Connection to the phone app ............................................................13
Troubleshooting connectivity issues ................................................. 14
Setting a time schedule or clock programme ...................................16
Warranty ............................................................................................. 18
Privacy ................................................................................................19
Contact details.....................................................................................19
3
Overview
The ATAG ONEZone allows you to start, stop and check your
domestic heating and water anytime, anywhere using
your smart phone or PC.
Thank you for choosing the ATAG ONEZone. This allows you to start, stop and check your domestic
heating and water anytime, anywhere using your smart phone or PC.
The ATAG ONEZone constantly monitors your energy consumption – to help cut your gas bills –
and notifies you about any boiler problems.
Also, when the remote service function is activated, the ATAG service centre will be able
to resolve most problems remotely. They can be contacted
on 0800 680 0100.
This document is designed to help your installer and you to have the ATAG ONEZone up and running
as fast as possible. It describes how the ATAG ONEZone should be installed and activated.
Further details on all aspects of installation, registration
and usage can be downloaded from our website:
www.atagheating.co.uk/zone or alternatively
call our support team on 0800 680 0100
Alternatively call our support team on 0800 680 0100
Visit: www.atagheating.co.uk/zone
4
Safety & disposal
The safe use of the ATAG ONEZone is dependent on
adherence to the following:
Installation and servicing should only be carried out by a qualified technician.
During cleaning and maintenance, isolate the appliance from the mains.
Do not use the appliance for any purpose other than normal domestic use.
Do not remove the appliance from its installation location.
Do not use solvents or aggressive detergents to clean the appliance.
Disposal
Electrical or electronic devices that are no longer serviceable must be
collected separately and sent for environmentally compatible recycling
(in accordance with the European Waste Electrical and Electronic
Equipment Directive 2012/19/EU).
The barred wheeled bin symbol appearing on the appliance or on its packaging
indicates that the product must be collected separately from other waste at
the end of its useful life. The user must therefore deliver the decommissioned
product to an appropriate local facility for separate collection.
5
The ATAG ONEZone
The ATAG ONEZone is simple to use as shown below:
Display:
• Actual room temperature
• Room temperature setpoint
Right arrow:
• Increase a value
• Scroll down
Left arrow:
• Decrease a value
• Scroll up
Central button (blue):
• Confirm a prompt or selection
• Blinking light: error or battery in charge
• Press & hold to return to home screen
Alternatively call our support team on 0800 680 0100
Visit: www.atagheating.co.uk/zone
6
The ATAG ONEZone
The ATAG ONEZone on screen symbols:
Installing the ATAG ONEZone is quick and easy; it takes just 3 steps:
Symbol Description Symbol Description
WiFi signal/ activity Zone mode: override
Winter Holiday function enabled
Summer Flame present indication
Heating only Outdoor temperature
Cooling mode active Internet weather condition
System mode: OFF Error indication
Zone mode: schedule Screen locked
Zone mode: manual Resistance (Heat pump)
1
ATAG ONEZoneZone installation
1Account registration
2Online product activation
3
7
The ATAG ONEZone is impacted by room temperature so care must be taken to position it away from
anything that is likely to give a misrepresentative reading about the room temperature, such as
from heat sources, draughts, windows and doorways.
It should be installed approximately 1.5 metres
above the floor level.
Installation
Positioning
WARNING! Installation should be
performed by a qualified technician.
!
Securing the ATAG ONEZone
Before making any connections, use the
external double-pole switch to shut o
electrical power to the boiler.
See diagram on page opposite (page 9).
Secure the ATAG ONEZone base plate
(A) to the wall and connect the pair
of wires to the terminal clamp to
hook the boiler up via the BUS.
A
Fit the battery in its compartment (B).
B
Reattach the ATAG ONEZone to its
base plate (C) by pushing it
carefully downwards.
C
Alternatively call our support team on 0800 680 0100
Visit: www.atagheating.co.uk/zone
8
A
B
C
9
Account registration
To register your account:
Download the ATAG ONEZone app
from the Google Play Store or
Apple Store
1
Open the app
2
Enter the requested information
3
You will receive a welcome
email – click on the link in the
email to activate
4
Further information can be found including a “how to”
video “Setting up an ATAG ONE Zone user account”
Visit: www.atagheating.co.uk/zone
10
11
Online product activation
Connecting the ATAG ONEZone controller
to the internet
After you have installed the product, turn on the power.
ATAG ONEZone turns on and the display reads “Select language”;
follow the step-by-step instructions for the basic settings until
you are prompted to configure the Wi-Fi network.
Once installed, turn on the power. You will be
asked to “Select a language” and then follow
the step-by step instructions for the
basic settings.
English
Nederlands
Français
Italiano
Deutsch
Language
Push to confirm
NOTE:If the Wi-Fi connection was not configured during the first
start up then go to the Connectivity menu.
Select “ON/OFF WIFI NETWORK” and select “ON”.
Then select the new menu option called “NETWORK
CONFIGURATION” and follow the step-by -step instructions.
Further information can be found including a “how to” video
“How to connect an ATAG ONE Zone controller (2019 onwards)”
Visit: www.atagheating.co.uk/zone
Basic settings:
12
CONNECTIVITY
Push to confirm
Connection to the phone app
Open the app, login with the previously created account
and follow the guided procedure. The app for iOS will
proceed with the Apple HomeKit connection procedure
and then automatically return to the app.
The product is correctly connected to the internet
and registered when:
Push to confirm
The app displays a message confirming that the
product has been successfully registered;
The connection to the router and internet is
successfully displayed on the ATAG ONEZone
The “ ” icon appears permanently on
the ATAG ONEZone screen
You can now control your ATAG ONEZone system remotely using
the smartphone app or via the web portal my.atag.zone my.atag.zone
The iOS operating system will automatically
suggest the next steps required to connect
the product to the internet.
Open the ATAG zone app, without logging
in, and follow the guided procedure.
WARNING! After confirming the procedure, your device (smartphone, PC, tablet ...)
will automatically disconnect from the Remote GW Thermo network; an error page
may appear in the browser window that can be ignored.
!
13
Troubleshooting connectivity issues
If the configuration is not successful, ATAG ONEZone will display the “ ” icon.
(Note: the network configuration must be repeated every time you make
a change to the internet network in your home (change of password,
operator, router)).
Check your WiFi signal is suciently strong at the location
of your ATAG ONEZone
1
Ensure your phone is connected to the WiFi router
2
Reset your WiFi router following your providers instructions
3
Repeat the configuration steps above
4
If the configuration is not successful,
take the following steps:
If these steps do not resolve the issue, more in-depth
troubleshooting advice can be found online
Visit: www.atagheating.co.uk/zone
14
15
“Schedule” – setting heating programmes for agreed times
“Manual” – overriding a programme. Manually set
temperatures remain in place 24/ 7
The ATAG ONEZone oers three options for heating:
“Fireplace” – this takes account of a fire or log burner
being in the same area as the thermostat. It ensures
that the remaining rooms continue to be heated to
the agreed temperatures
Setting a time schedule
or clock programme
Connection to the phone app
Open the app, login with the previously created account and follow the guided procedure.
The app for iOS will proceed with the Apple HomeKit connection procedure and then
automatically return to the app.
Further information can be found including the “how to” video
“Setting your heating with the ATAG ONE Zone controller”
Visit: www.atagheating.co.uk/zone
16
The options can be found on
the middle icon at the bottom
of the display panel.
Setting a time schedule
or clock programme
17
Warranty
This product is covered by the Conditions of Sale and Warranty
of all ATAG products from ATAG Heating Technology UK Ltd.
This product falls into the category of “Accessories”.
This product has a 10 year warranty on the
component as of the original purchase
date/installation date. For the full terms
and conditions, visit:
www.atagheating.co.uk
18
Warranty Privacy
Contact details
If you choose to use this product with the associated
online services, additional terms of use and a privacy
policy apply. You will be asked to review these
documents when registering your
ATAG zone account at:
ATAG ONEZone contact details
For more information about ATAG services and support,
please contact us on:
my.atag.zone
Visit: www.atagheating.co.uk/contact
19
ATAG ONEZone contact details
For more information about ATAG services
and support, please contact us on:
Tel: 0800 680 0100
Email: [email protected]
www.atagheating.co.uk/contact
ATAG ONE Zone Quick Start Guide 0720
All descriptions and illustrations provided in this booklet have been carefully prepared
but we reserve the right to make changes and improvements in our products which
may aect the accuracy of the information contained in this booklet.
T: 0800 254 5061 | www.atagheating.co.uk | @atagheating | @ATAGHeating
1 Masterton Park, South Castle Drive, Dunfermline KY11 8NX
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