AT&T 1739 User manual

User’s manual
part 2
© 2007 Advanced American Telephones. All rights reserved.
AT&T and the AT&T logo are trademarks of AT&T Knowledge Ventures, licensed to
Advanced American Telephones.
Printed in China. Issue 1.2 AT&T 03/07
1739 Digital
answering system
This manual contains information about this
product's installation and operation.
please also read Part 1 - Important
product information
For customer service or product information, visit
our website at www. telephones.att.com or call 1
[phone]. In Canada dial 1 [phone].

Installation

Parts list
• Telephonelinecord
• 1739answeringsystem
• Walletcard
• Part1Importantproductinformation
• Part2User’smanual
Before you install
Choosealocationfortheansweringsystem
nearamodulartelephonejackandastandard
electricaloutletnotcontrolledbyawall
switch.
Turn system on/off
Beforeproceedingtofeaturesetup,press
ON/OFFtoturnthesystemon.Toturnthe
systemoff,pressON/OFFagain.
Whenthesystemisoff,theON/OFF
indicatorlightwillbeoffandthemessage
windowwillbeblank.
Use only the power adapter
supplied with this product. To
obtain a replacement, visit our
website at www.telephones.att.com
or call 1 [phone]. In Canada
dial 1 [phone].
NOTES:1. If you do not want to connect this
answering system to a telephone,
skip to step 3.
2. Power adapter Input: 120VAC, 60
Hz, 4.5W. Output: 6VAC, 350 mA.
3. If the message window is blank,
make sure the power adapter is
securely connected to both the
answering system and an electrical
outlet not controlled by a wall
switch. Press ON/OFF to make
sure the system is on.
ABCABC
JKLJKL MNOMNOGHIGHI
TUVTUV WXYZWXYZ
PQRSPQRS
TONETONE OPEROPER
DEFDEF
2
4
789
0
*#
56
13
2
LINE
SPEAKERPHONE
CONFERENCE
LINE1
(AUTO)REDIAL
FLASH
PAUSE PROGRAM
VOLUME
LOWER
HEADSET
MUTE
SPEAKER
LINE2 HOLD
1. Connectthe
poweradapter.
2. Connectthetelephone
linecord.
3. Connecta
telephone
(optional).
Modular telephone jack
Strain-relief tab
Standard electrical
outlet not controlled
by a wall switch

Feature setup

Feature setup
1. Toenterfeaturesetupmode,pressandholdSETUPuntilthesystemannounces“Voice is...”
2. PressSETUPrepeatedlytoheareachfeature.
3. Whenyouhearthefeatureyouwanttomodify,pressANNC/SKIPorMEMO/REPEATto
changethesetting.
4. PressPLAY/STOPtoexitfeaturesetup.Thenewsettingswillbesaved.
Whenanyfeatureison,themessagewindowdisplays .
Whenanyfeatureisoff,themessagewindowdisplays .
Feature summary
FEATURE SYSTEM OPTIONS
ANNOUNCE
LANGUAGE • ChooseEnglishtohavethesystemannounce
voicepromptsinEnglish.
ChooseFrancaistohavethesystemannounce
voicepromptsinFrench.
• Duringsetup,themessagewindowwilldisplay
thecurrentlanguagesetting(EforEnglishand
FforFrench).
RING SELECT• Choosethenumberoftimesthetelephonewill
ringbeforethesystemanswersacall.Youcan
setitbetween2and7rings,tollsaver2/4or
tollsaver4/6.
• Whensettotollsaver2/4,thesystem
answersafterfourringswhenthereareno
newmessages,andaftertworingswhenthere
arenewmessages.Tollsaver4/6causesthe
systemtoansweraftersixringswhenthere
arenonewmessagesandafterfourrings
whentherearenewmessages.
• Duringsetup,themessagewindowwill
displaythenumberofrings(8fortollsaver
2/4,or9fortollsaver4/6).
“Number of ring is…”
REMOTE
ACCESS CODE
• Changetheremoteaccesscodetoanythree
digitnumberbetween500and999.
• Theremoteaccesscodeispresetto500and
allowsyoutoaccessmanyfeaturesofthis
answeringsystemremotelyfromatouchtone
telephone.
• Thethreedigitsoftheremoteaccesscodeare
setseparately.Thesystemwillpromptyouto
setthesecondandthirddigitsaftersettingthe
firstdigit.SeeFeature setup,above.
“Remote access code is…”
“Voice is…”

Feature setup

FEATURE SYSTEM OPTIONS
ANNOUNCE
ANNOUNCEMENT
MONITOR
• ChooseONtolistentotheannouncement
whenthesystemanswersacall.ChooseOFF
tosilenceyourendofthecall.(Thecallerswill
stillheartheannouncement.)
NOTE: Volume must be set to an audible level
to use the announcement monitor.
“Announcement
monitor is…”
NUMBER
ANNOUNCE
(Pleasesee
NOTEbelow)
• Whenthisfeatureison,thesystemwill
announcetheincomingtelephonenumber
betweenthesecondandthirdrings.
NOTE: When the number announce feature is
on and ring select is set for two rings, the unit
will answer after three rings to allow enough
time for the system to announce the caller’s
telephone number.
“Number
announce is…”
STORE NUMBER
(Pleasesee
NOTEbelow)
• Whenthisfeatureison,thesystemannounces
theincomingtelephonenumberwhenitplays
backamessage.
“Store number is…”
ACCEPT BLOCK
CALLS
(Pleasesee
NOTEbelow)
• ChooseONtohavethesystemacceptall
calls.ChooseOFFtohavethesystemrespond
toblockedcallswiththepre-recorded
announcement,“We’re sorry, blocked calls to
this number cannot be accepted,”andhangup
withoutrecordingamessage.
“Accept block
calls is…”
AUDIBLE MESSAGE
ALERT
• Whenthisfeatureison,thesystembeeps
every15secondswhentherearenew
messages.
“Message alert is…”
NOTE: For this feature to work, you must subscribe to the caller ID service from your local
telephone company. There may be a fee for this service, and it may not be available in all areas.

Operation

Listen to, save & delete messages
• Thesystemautomaticallysavesallincomingmessagesuntilyoudeletethem.Youcanstore
approximately40minutesofmessages,memosandannouncements(uptoamaximumof99
messages).
• Beforeplayingeachmessage,thesystemannouncesthedayandtimethemessagewas
received.IfStore numberisactivated,thesystemalsoannouncesthecaller’stelephone
number(seeStore numberunderFeature setuponpage3).Afterplayingthelastmessage,
thesystemannounces“End of messages.”
• Messagescannotbedeleteduntiltheyhavebeenreviewed;deletedmessagescannotbe
retrieved.
Tooperatethesystem,followtheinstructionsbelow.
Press to
listen to new
messages.
Press during
playback to stop
playback.
If there are no
new messages,
press to listen
to old messages.
Message window.
Press to delete
the message that’s
playing.
Press and hold to
delete all messages if
no new messages.
Press to turn the system on or off.
Off when system is off.
System will not answer calls.
On steadily when system is
on with no new messages.
Flashes quickly when memory is full.
(Delete messages to make room for
new messages.)
Flashes when there are new
messages.
Press to repeat all or
part of a message.
Press during time/day
announcement to repeat
previous message.
Hold to play
recorded messages
at half speed when
they are played.
Press and hold in idle
mode to record memo.
Press to listen to
the current setup.
Press and hold
to start the setup
process.
Press to adjust volume.
System beeps three
times at highest or
lowest setting.
Press to listen to the
current time.
Press and hold to start
the setup the clock.
Press to skip all or
part of a message.
Press and hold to
play twice as fast
when listening to
recorded messages.
Press to play back
announcement.
Press and hold in
idle mode to record
announcement.

Operation
5
Set the clock
Youmustsettheclocksothatthesystem
announcesthecorrectdayandtimewithany
incomingmessages.Afterthis,ifyousubscribe
tothecallerIDservice,thesystemwillupdate
theclockeachtimenewcallinformationis
received.PressPLAY/STOPtoexitatanytime
whilesettingtheclock.
1. PressandholdCLOCKuntilthemessage
windowdisplaysCandthedefaultdayis
announced.
2. Tochangethedaysetting,press
MEMO/REPEATorANNC/SKIPuntilthe
correctdayisannounced.
3. PressCLOCK.Thecurrenthoursettingis
announced.Thecorrectdaysettingissaved.
4. Tochangethehoursetting,press
MEMO/REPEATorANNC/SKIPuntilthe
correcthourisannounced.
5. PressCLOCK.Thecurrentminutesetting
isannounced.Thecorrecthoursettingis
saved.
6. Tochangetheminutesetting,press
MEMO/REPEATorANNC/SKIPuntilthe
correctminutesettingisannounced.
7. PressCLOCK.Thecurrentyearis
announced.Thecorrectminutesettingis
saved.
8. Tochangetheyearsetting,press
MEMO/REPEATorANNC/SKIPuntilthe
correctyearisannounced.
9. PressandreleaseCLOCK.Thenewday,time
andyearareannounced.Thecorrectyear
settingissaved.
Tochecktheclock,pressCLOCK.
NOTE: In the event of a power failure,
see the instructions on the bottom of
the unit to reset the clock.
Record your announcement
Beforeusingthisansweringsystem,youshould
recordtheoutgoingannouncement(uptothree
minuteslong)thatcallerswillhearwhenthe
systemanswersacall.Ifyouchoosenotto
recordanannouncement,thesystemanswers
withapre-recordedannouncement:”Hello,
please leave a message after the tone.”
1. PressandholdANNC/SKIP.Whenthe
systembeeps,speaktowardthemicrophone
inthelowerrightcorneroftheanswering
system,fromaboutnineinchesaway.While
recording,themessagewindowblinks .
2. Tostoprecording,releaseANNC/SKIP.
Thesystemautomaticallyplaysbackthe
outgoingannouncement.
To review the outgoing announcement,press
ANNC/SKI.
To erase the outgoing announcementand
returntothepre-recordedannouncement,press
DELETEwhiletheannouncementisplaying.
Callerscanskiptheoutgoingannouncement
bypressing#.
Record a memo
Amemocanbeuptothreeminutesandwillbe
storedasanincomingmessage.
1. PressandholdMEMO/REPEATWhenthe
systembeeps,speaktowardthemicrophone
locatedinthelowerrightcornerofthe
answeringsystem.
2. Tostoprecording,releaseMEMO/REPEAT.
3. Toplaythememo,pressPLAY/STOP.
Answer calls
Whenthesystemanswersacall,thecaller
hearstheoutgoingannouncementfollowed
byabeep.Afterthebeep,thesystembegins
recordingthecaller’smessage.Acallercan
leaveamessageofuptothreeminutes.Ifthe
messageislongerthanthreeminutes,orifthe
callerissilentformorethansevenconsecutive
seconds,orifthesystemrunsoutofmemory,
thesystembeepsonceandhangsup.Callers
canskiptheoutgoingannouncementby
pressing#.
Call screening/intercept
Turnontheansweringsystemandsetthe
volumecontrolsoyoucanhearthecaller’s
message.Ifthenumberannouncefeature
ison,thecaller’stelephonenumberwillbe
announced.
NOTE: If you listen to messages or
change feature settings, the volume will
automatically adjust to an audible level. It
will be necessary to reset the volume to the
lowest setting.
Ifyoudecidetospeakwiththecaller,lift
thehandsetofanytelephoneonthesame
line.Thesystemstopsrecordingandyoucan
answercalls.Ifthesystemdoesnotdisconnect
immediately,pressandreleasethetelephone
switchhook.
Caller ID number announce
NOTE:For this feature to work, you must
subscribe to the caller ID service from your
local telephone company. There may be
a fee for this service, and it may not be
available in all areas.
Thissystemcanannouncethetelephone
numberofacallerbetweenthesecondand
thirdring.(SeeFeature setupandFeature
summaryonpages2-3toturnthisfeatureon).

Operation

Store number
Whenthisfeatureison,thesystemwill
announcethecaller’snumberbeforeplaying
backamessage.
Accept blocked calls
Whenthisfeatureisturnedoff,thesystem
willrespondtoblockedcalls(fromcallers
whohavechosentoblocktheirnumbers
fromidentification)withthepre-recorded
announcement,“We’re sorry, blocked calls to
this number cannot be accepted.”Thesystem
thenhangsupwithoutrecordinganyincoming
messages.Whenthisfeatureisturnedon,itwill
answerandrecordmessagesfromanycaller.
Message window
Themessagewindowdisplaysthetotalnumber
ofmessagesrecorded.Iftherearemorethan
ninemessagesrecorded,themessagewindow
displaysthefirstdigit,seconddigitanddash
alternatively.Ifthemessagewindowdisplays
F,thenthememoryisfullandsomemessages
mustbedeletedbeforenewmessagescanbe
recorded.
New message indicator
TheON/OFFlightblinkswhentherearenew
messages.
Listen to incoming messages
Whenthesystemplaysincomingmessages,the
messagewindowdisplaysthenumberofthe
messageplaying.Beforeplayingeachmessage,
thesystemannouncesthedayandtimethe
messagewasreceived.Iftheclockwasn’tset
whenthemessagewasrecorded,ortherewas
apowerfailureafteritwasset,thesytemwill
announce“Power failure”afterthetimeand
day.Afterplayingthelastmessage,thesystem
announces“End of messages.”Ifyouwantthe
systemtoansweracallwhenyouareplaying
message,pressPLAY/STOPtoendmessage
playback.
Play messages—PressPLAY/STOP.Ifthere
arenewmessages,theywillbeplayed.Ifthere
arenonewmessages,theoldmessageswill
beplayed.Iftherearenomessagesinmemory,
thesystemannounces“No messages.”
Play message at half speed—Pressandhold
MEMO/REPEATwhilethemessageisplaying.
Play message twice as fast—Pressandhold
ANNC/SKIPwhilethemessageisplaying.
Repeat entire message—PressMEMO/
REPEAT.
Repeat previous message—PressMEMO/
REPEATtwice,continuethisprocesstolistento
otherpreviousmessages.
Skip to next message—PressANNC/SKIP.
Stop message playback—PressPLAY/STOP.
Save messages
Thesystemautomaticallysavesallincoming
messagesifyoudonotdeletethem.The
systemcansaveapproximately40minutes
ofmessages,includingtheoutgoing
announcement,foratotalofupto99
messages.Whenthememoryisfull,some
messagesmustbedeletedbeforenew
messagescanberecorded.
Memory monitor
Todeterminethesystem’sremainingrecording
time:
1. Ifthesystemison,pressON/OFFtoturn
thesystemoff.
2. PressON/OFFagaintoturnthesystem
on.Thesystemannouncestheremaining
recordingtimeinminutes.(Iflessthanfive
minutesremain,thesystemannounces“The
machine is on. Less than five minutes to
record.”)

Operation

Memory is full
Whenthememoryisfull,orwhen99messages
havebeenrecorded,Fflashesinthemessage
window.Youwillthenneedtodeletemessages
tomakeroomfornewones.Whenthememory
isfull,thesystemwillanswercallsafter10
ringsandwillbeeptwicewithoutplayingthe
outgoingannouncement.Enteryourremote
accesscodeanddeletesomeorallmessages.
Delete messages
Delete messages—PressandholdDELETE.
Thesystemannounces“Messagesdeleted”
andpermanentlydeletesallmessages.The
messagewindowdisplays0.Ifthereare
unreviewedmessages,thesystemwillplayan
errortoneandwillnotdeleteanymessages.
Delete selected messages—PressDELETE
whilethedesiredmessageisbeingplayed.The
systemwilldeletethemessageandplaythe
nextmessage.Ifyouwanttoreplayamessage
beforedeletingit,pressMEMO/REPEAT.
Whenthesystemreachestheendofthe
lastmessage,themessagesnotdeletedare
renumberedandthemessagewindowwill
thendisplaythetotalnumberofmessages
remaininginmemory.
Message window displays
DISPLAY FUNCTION
Clockneedstoberesetorthesystemisinclock
settingmode.
Flashing—Systemisrecordinganannouncement
oramemo.
Steady—Announcementplaying
—Or—
systemisrecordingamessage
—Or—
remoteaccessisinprogress.
Rotating—Deleting.
Flashing—Memoryisfull.
Tollsaverissetto2/4.
Tollsaverissetto4/6.
Featureison.
Featureisoff.
LanguageissettoEnglish.
LanguageissettoFrench.
Volumelevelappearswhenvolumeisadjusted.
Numberofmessages
(whensystemisidle).
C
0
F
8
9
E
F
0-7
0-98

Remote operation

Connect with the answering
system
Youcanaccessmanyfeaturesremotelyfroma
touchtonetelephone.
1. Dialyourtelephonenumber.
2. Whenthesystemanswers,enteryour
three-digitremoteaccesscodeduring
oraftertheannouncement.Thesystem
announcesthenumberofmessages,then
beginsplayingbackthemessages.Ifthe
Feature summary
FUNCTION COMMAND
VOICE HELP MENU
PLAY ALL
MESSAGES
PLAY NEW
MESSAGES
REPEAT A MESSAGE
STOP MESSAGE
PLAYBACK
SKIP A MESSAGE
SAVE MESSAGE
DELETE MESSAGE
DELETE ALL
MESSAGES
RECORD
ANNOUNCEMENT
REVIEW
ANNOUNCEMENT
RECORD MEMO
SET THE CLOCK
TURN SYSTEM OFF
TURN SYSTEM ON
END REMOTE ACCESS
CALL
Press5.
Afterthetwobeeps,waitfoursecondsforthesystemto
automaticallyplaybackallmessages,orpress.
Press.
Presswhilethemessageisplaying.
Press5whilethemessageisplaying.
Presswhilethemessageisplaying.
Hangup.
Presswhilethemessageisplaying.
Afterlisteningtoallmessagesandthesystemhasbeepedtwice,
presstwice.
Press .afterthebeep.Recordtheannouncement,andpress5to
stop.Thesystemwillthenplaybacktheannouncement.
Press.
Press#,andspeakafterthebeep.Press5toexit.
Press .Followthepromptstosetday,time,andyear.
Press 0.
Whenthesystemisoff,itanswersafter10rings,andannounces
“Themachineisoff,”thenbeepstwice.Youhavetwooptionsto
turnthesystemon,
1.Press 0 thesystemannounces“The machine is on, xx minutes
to record,”thenbeepstwice,thesystemisnowturnedon,youcan
leaveamessagebypressing#oryoucanhanguptoexit.
2.Enteryourthree-digitremoteaccesscode,press5duringthe
messageplayback,thenpress0.
Press 9.Thesystemannounces“The machine will now hang up,”
anddisconnectsthecall.
announcementcontinuestoplayafter
youhaveenteredyourcode,waitforthe
announcementtoendorpress#tostop
theannouncement,thenre-enterthecode.
3. Tousearemoteaccesscommand(below),
press5duringmessageplaybackandwait
forthetwo-beepsignal.
4. Enteraremoteaccesscommand.

In case of difficulty
9
Ifyouhavedifficultyoperatingthistelephone,trythesuggestionsbelow.ForCustomer
Service,topurchaseaccessoriesortoobtainreplacementparts,visitourwebsiteat
www.telephones.att.comorcall1(800)222-3111.InCanadadial1(866)288-4268.
Pleaseretainyourreceiptasyourproofofpurchase.
ANSWERING SYSTEM OPERATION
Messages are
incomplete
• Thesystemcanacceptmessagesofuptothreeminutes.
• Ifacallerleavesalongmessage,partofitmightbelost
whenthesystemdisconnectsthecallafterthreeminutes.
• Ifthecallerpausesforlongerthansevenseconds,the
systemstopsrecordinganddisconnectsthecall.
• Ifthesystem’smemoryfillsupwhenrecordingamessage,
thesystemstopsanddisconnectsthecall.
System does not answer
after correct number of
rings
• Ifthetollsaverfeatureison,thenumberofringschanges
fromfourtotwo,orsixtofour,whentherearenew
messageswaiting.
• Insomecases,thesystemmightbeaffectedbythe
ringingsystemusedbythelocaltelephonecompany.
• Ifthesystem’smemoryisfullorthesystemisoff,the
systemanswersafter10rings.Ifthesetisinfeaturesetup
modeandacallcomesin,thesetwillnotanswerthe
calluntilyoupressPLAY/STOPorthesetuptimeouthas
elapsed.
System will not record
messages
• Whenthememoryisfull,somesavedmessagesmustbe
deletedbeforenewmessagescanberecorded.
Incoming messages are not
heard during recording
• PressVOLUME untilthedesiredvolumeisreached.

In case of difficulty
0
ANSWERING SYSTEM OPERATION
System does not respond to
remote commands
• Makesureyouarecallingfromatouchtonetelephone.
Whendialinganumber,thereshouldbeaudibletones.If
thereareclicksinstead,thetelephoneisnotatouchtone
telephone.
• Theansweringsystemmaynotdetecttheremoteaccess
codewhiletheannouncementisplaying.Trywaitinguntil
theannouncementisoverbeforeenteringthecode.
• Theremaybenoiseinterferenceonthetelephoneline.
Pressthedialbuttonsfirmly.
• Makesuretheremoteaccesscodeisenteredcorrectly.
• Youmightbecallingfromatelephonewhichsendstones
tooshortfortheansweringsystemtodetect.
• Iftherearemanymessagesrecorded,thesystemmaytake
longerthanusualtorespond.
Power failure recovery • IfthesystemisdisconnectedfromtheACpower,it
willnotoperate.Theannouncementandmessagesare
retainedinmemoryduringapowerfailure,butitwillbe
necessarytoresettheclock.Seetheinstructionsatthe
bottomoftheansweringmachine.
• Ifthesystemannounces,“Power failure”afterannouncing
thetimeandday,itmaybenecessarytoresettheclock.
Seetheinstructionsatthebottomoftheunit.
System takes longer than
usual to respond
• Iftherearetoomanymessagesrecorded,thesystemmay
takelongerthanusualtorespond.
Message window is blank • Makesurethepowercordissecurelyconnectedto
boththeansweringsystemandanelectricaloutletnot
controlledbyawallswitch.
• PressON/OFFtomakesurethesystemison.

General product care

Tokeeptheansweringsystemworkingandlookinggood,followtheseguidelines:
• Avoidputtingitnearheatingappliancesanddeviceswhichgenerateelectricalnoise(motors,
fluorescentlights,etc.).
• DONOTexposeittodirectsunlightormoisture.
• Avoiddroppingtheansweringsystemand/orotherroughtreatment.
• Cleanwithasoftcloth.
• Neveruseastrongcleaningagentorabrasivepowderbecausethiswilldamagethefinish.
• Retaintheoriginalpackagingincaseitisnecessarytoshipitatalaterdate.