AT&T Mitel 6865i User manual

© 2020 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.
CALNET: AT&T Hosted Voice Service: Quick reference guide –Mitel® 6865i
CALNET: AT&T Hosted Voice Service
Quick reference guide
Mitel® 6865i
Version 1.0

© 2020 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.
Page 2
CALNET: AT&T Hosted Voice Service
Quick reference guide –Mitel 6865i

© 2020 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.
Page 3
CALNET: AT&T Hosted Voice Service
Quick reference guide –Mitel 6865i
AT&T Hosted Voice Services: Quick reference guide
What is the Mitel® 6865i?
The Mitel 6865i phone is a full-featured IP phone with a hands-free speakerphone and
handset designed for hi-fidelity wideband audio for lifelike voice quality, a built-in headset
connection and an integrated Ethernet switch. The phone can have up to twenty-four
unique phone numbers, has additional keys such as Redial, Hold, Conference, and Transfer,
and eight programmable top soft keys to perform various features or tasks. The Mitel 6865i
is equipped with a grey scale graphical LCD display.
Mitel 6865i at a glance
1. Graphic display: Provides information about calls, messages, soft keys, time / date.
2. LED indicator: Flashes when there is a new voicemail.
3. Top soft keys: 8 programmable keys to perform various features or tasks, including
additional lines, busy lamp fields or speed dials.
4. Navigation / Select key: Navigates through the displayed information in the graphic
display window. The center button selects the displayed data.
5. Transfer key:Transfers the active call to another number.
6. Conference key:Begins a conference call with the active call.
7. Received Callers List key:Accesses list of the last 200 received and missed calls.
8. Outgoing Redial key:Accesses a list of the last 100 previously dialed numbers.
9. Line 2 appearance key:Activates selected line.
10. Line 1 appearance key:Activates selected line.
11. Speaker / Headset key: Enables hands-free communication through a headset or
the speaker phone.
12. Microphone: Allows for hands-free audio transmission.
13. Line indicators: Display the state of an active call or line status.
14. Dial pad: Enters digits to be dialed and entries in the Contact Directory.
15. Mute key:Temporarily cancels outbound audio transmission.
16. Volume control key: Controls the volume for the handset, ringer and speaker.
17. Options key:Access settings such as directory, user preferences and phone
settings, such as screen brightness, appearance, and ringtone.
18. Hold key: Places an active call on hold and resumes a held call.
19. Goodbye key: Ends an active call or session to bring the phone back to an idle state.
20. Speaker: Provides audio output for the ringer and hands- free communication.
21. Handset: Allows two-way communication.

© 2020 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.
Page 4
CALNET: AT&T Hosted Voice Service
Quick reference guide –Mitel 6865i
Placing a call
•Dial the number first using:
•Dial pad.
•Received Callers List key.
•Outgoing Redial key.
•Then choose your calling method (handset,
headset, or speakerphone).
Notes:
•You do NOT need to dial 9 for an outside
line or 1 for long distance.
•Internal calls can be completed by dialing
the extension.
•Call duration is monitored through a call
timer on the graphic display.
Answering a call
You can answer a call using:
•Handset
•Speaker / Headset key
•Line appearance key
Call Waiting
Each line appearance can handle one call at a time.
To answer an additional call, select the associated
line key.
Move between calls on different line appearances:
•While on a call, press the line key associated
with another line. The call on the first line is
automatically placed on hold.
•To return to the first caller, press the line
key associated with the first call. The
second call is automatically placed on hold.
Note: Additional calls accessing a busy line
appearance will be forwarded to voicemail.
Placing a call on hold
During an active call:
•Press the Hold key.
To remove from hold:
•Press the Hold key again.
•Select the flashing line key.
Notes:
•Music on hold will play if a conference call is
put on hold.
•If multiple calls are held, use the up / down
arrows of the Navigation / Select key to
switch between calls and press the Hold key
or select the flashing line key to activate the
desired call.
Placing a call on mute
To silence your outgoing audio, you can place a call
on mute.
During an active call:
•Press the Mute key.
Note: The mute key will flash red.
To remove from mute:
•Press the Mute key again.
Line appearances and line keys
A phone number assigned to a line key on an IP
phone is called a line appearance. Your direct line
appears twice; assigned to both Line key 1 and Line
key 2. Additional lines or shared extensions will be
appearances displayed on any available Top soft key.
When a call comes in, all phones with that number as
a line appearance will ring at the same time.
Shared call presence:
•When an active call is put on hold, any other
phone with that same line appearance can
take the call off hold.
Not shared call presence:
•When a call is answered, it becomes exclusive
to the phone that answered it.

© 2020 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.
Page 5
CALNET: AT&T Hosted Voice Service
Quick reference guide –Mitel 6865i
Line indicators
The line indicators will change color depending on
the event:
•Fast flashing green: Incoming (ringing) call
•Solid green: Active call is in progress
•Slow flashing green: Call is on hold
•Solid red: Shared line busy (if applicable)
Line icons
The following list describes the icons visible on the
graphic display:
•Ringing/incoming call: caller ID displayed on
screen.
•Call on hold: call held displayed on screen.
•Outgoing call: caller ID displayed on screen.
•Active call: caller ID displayed on screen.
•Voice mail messages: icon in upper right of
display screen and a message displayed with
the number of new voicemails.
•Do Not Disturb: DND on message displayed
on screen.
Received Caller list
The received and missed call list can be accessed by
selecting the Received Callers List key.
Notes:
•Entries are listed in the order received.
•Log will retain 200 instances
•You cannot delete or save entries.
Retrieve call list:
•Select the Received Callers List key.
•Use the Navigation / Select key to select the
desired call entry.
•Select a line key to place the call.
Outgoing Caller list
The outgoing call list can be accessed by selecting the
Outgoing Redial key.
Notes:
•Entries are listed in the order placed.
•Log will retain 100 instances.
•You can not delete or save entries.
Retrieve call list:
•Select the Outgoing Redial key.
•Use the Navigation / Select key to select the
desired call entry.
•Select a line key to place the call.
Conference calling
You can conference up to 24 participants on one call.
To add another person to an existing call:
•Press the Conference key.
•Enter the number of the second person.
•Press the Conference key again to complete.
To merge an active call with one on hold:
•Use the down arrows of the Navigation /
Select key to switch to the held call and press
the Conference key.
Cancel conference:
•Use the Navigation / Select key to select Drop
before the conference completes.

© 2020 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.
Page 6
CALNET: AT&T Hosted Voice Service
Quick reference guide –Mitel 6865i
Transferring a call
Transferring a call releases the call from your phone.
You can transfer a call to an extension or 10-digit
number.
Call transfer supervised:
Note: You can speak privately to the receiving party
before completing the transfer.
•During an active call, press the Transfer key.
•Enter the phone number of the receiving
party.
•Wait for the receiving party to answer and
discuss the issue.
•Press the Transfer key to complete the
transfer.
Call transfer unsupervised:
Also known as cold transfer, transfers a call without
announcing the call to the receiving party.
•During an active call, press the Transfer key.
•Enter the phone number of the receiving
party.
•Hang up the call to complete the transfer.
Note: If the recipient does not answer, the call will
transfer to their voicemail, if voicemail has been
setup.
Cancel call transfer:
•Use the Navigation / Select key to select
Drop before the transfer completes.
Note: You do not need to place the call on hold
before transferring. During the transferring process,
the caller will automatically be put on hold.
Transferring a call directly to voicemail
•During an active call, press the Transfer key.
•Enter *55
•To transfer directly to your own mailbox
press # or just hang up.
•To transfer to another mailbox, enter the
extension and press #.
Parking a call
Parking a call allows you to pick-up a call from a
different extension.
Park an active call:
•Press the Transfer key.
•Enter *68
•Press # or just hang up to park the call to your
extension.
•Enter another extension and press #.
Retrieve a parked call:
•Select a line key.
•Enter *88
•Press # to retrieve from your own extension.
•Enter extension, if different than your own,
and press #.
Do not disturb
The do not disturb option prevents incoming calls
from ringing. The line indicator will not flash. Calls
will go directly to voicemail, if no other forwarding
has been configured. A received call while do not
disturb is active will display as a missed call.
When activated, DND on will be displayed on the
screen. The DND top soft key and the LED indicator
will illuminate red.
Enable / Disable:
•Select the Do Not Disturb (DND) top soft key.
Note: You can still make outgoing calls as normal. On
a shared line, your phone will not ring, but the line
will blink, and you can still answer the call

© 2020 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.
Page 7
CALNET: AT&T Hosted Voice Service
Quick reference guide –Mitel 6865i
Call forwarding
Enable call forwarding with Feature access codes
•When your phone is idle, enter:
*72 Call Forwarding Always
*92 Call Forwarding No Answer
•Enter the forward-to number and press #.
•Listen for the voice prompt that confirms
Call Forwarding is turned on.
Enable call forwarding with soft key
•When your phone is idle, select the Call
Forward (Call Fwd) top soft key.
•Using the Navigation / Select key, select the
down arrow to the desired call forward
function.
•All: Call Forwarding Always
•Busy: Call Forwarding Busy
•No Answer: Call Forwarding No Answer
•Select Change to add a number.
•Select Done when completed.
•Select # to confirm changes or 0 to cancel
changes.
Note: The forward-to number can be an extension
or any 10-digit phone number.
Disable call forwarding with Feature access codes
•When your phone is idle, enter:
*73 Call Forwarding Always
*93 Call Forwarding No Answer
•Listen for the voice prompt that confirms
Call Forwarding is turned off.
Disable call forwarding with soft key
•When your phone is idle, select the Call
Forward (Call Fwd) top soft key.
•Using the Navigation / Select key, select the
down arrow to the desired call forward
function.
•All: Call Forwarding Always
•Busy: Call Forwarding Busy
•No Answer: Call Forwarding No Answer
•Select Change to remove a number.
•Select Done when completed.
•Select # to confirm changes or 0 to cancel
changes.
Push to Talk
You can initiate a push to talk intercom call to other
AT&T HVS users in your organization.
To make a push to talk call:
•Enter *50.
•Enter an extension number.
•Wait to hear a beep, and then speak.
Note: The phone of the person you are calling
automatically answers in speakerphone mode.
They can choose to pick up the handset or switch to
headset mode, once the intercom call is connected.
E911 process and procedures
If you call 911 from your office / cubicle, the address
displayed for emergency responders is the building
address.
•Please notify the guard and or have someone
wait at the entrance to direct emergency
services.
If a network outage or loss of power occurs:
•Use your cell phone to call emergency
services.
Selecting a ringtone
The phone can support 16 selectable ringtones.
Change the ringtone:
•Select the Options key.
•Use the Navigation / Select key to select:
•Preferences
•Tones
•Ring Tone
•Use the Navigation / Select key to select and
hear the different ringtones.
•Select Set to save the selection.
•Select the Goodbye key to return to the main
page.

© 2020 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.
Page 8
CALNET: AT&T Hosted Voice Service
Quick reference guide –Mitel 6865i
Feature access (star) codes
These are some of the commonly used feature
access (star) codes:
*50 Push to Talk (intercom)
*54* Temporarily unblock caller ID
*55 Transfer caller directly to voicemail
*60 Turn off music on hold per call
*66 Last number redial
*67 Caller ID Selective Blocking
*68 Call park
*69 Call return
*70 Call waiting off
*72 Forward all calls on
*73 Forward all calls off
*75 Speed Dial 100
*82 Caller ID Selective Unblocking
*88 Call park retrieve
Clearspan® Personal Voice Portal
You can listen to your Clearspan voicemail messages
using any touchtone phone (IP, wireline or wireless).
New voicemail message
•Flashing red indicator light
•Envelope in graphic display
•Number of new voicemails displayed in
graphic display.
To retrieve messages:
•Press the Voicemail top soft key.
•Enter your voicemail PIN to access
messages.
Register or reboot your phone
There will be times when you must reset your phone
so that it can retrieve crucial software updates and
configurations.
•Select the Options key.
•Use the Navigation / Select key to select
Restart Phone.
•Select #to confirm changes or Cancel to
cancel reboot.
Note: The Mitel logo will appear in the display
window for a short time. Once the logo disappears,
the phone is operational.
Block and unblock Caller ID
Your administrator controls the Caller ID settings for
your organization. When Caller ID is turned on, your
number appears on the phone you call. If permitted
by your organization, you can block your line’s Caller
ID on a per call basis.
Temporarily block Caller ID:
•Enter *67 and the number you want to call.
Your administrator can also block your line’s Caller ID
for all calls. You can only unblock your line’s Caller ID
on a per call basis.
Temporarily unblock Caller ID:
•Enter *54* and the number you want to call.