Atel AXIS V810 User manual

ATEL V810 Series Voice-Only User Manual
V5.6, June 8, 2022
1
V810 by ATEL User Guide
4G LTE Cat-4 Home Phone Connect
POTS Replacement
Model
LTE Bands
V810T
B2/4/5/12/66/71
V810V
B2/4/5/12/13/66/71
V810A
B2/4/5/12/13/14/66/71
V810S
B2/25/26/41/66/71
User Guide in Spanish available on the ATEL product page at www.ATEL-USA.com.
Guía del usario en español disponible en la página del producto ATEL en www.ATEL-USA.com.
Models Covered:

ATEL V810 Series Voice-Only User Manual
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Contents
1. Overview .................................................................................................................................. 3
System Requirements ............................................................................................................ 3
Power Management ............................................................................................................... 4
2. Getting Started ......................................................................................................................... 5
Install SIM Card ....................................................................................................................... 5
Install the Batteries ................................................................................................................ 5
Backup Battery Tips ............................................................................................................... 6
Installing the Optional Antennas (Sold Separately) ............................................................ 6
Turning your V810 On/Off ..................................................................................................... 7
Connect your Telephone to the V810 .................................................................................. 8
3. Using Your V810 for Voice Functions ...................................................................................... 9
Making Calls ........................................................................................................................... 9
Receiving Calls ....................................................................................................................... 9
Call Waiting ............................................................................................................................. 9
Missed Calls ............................................................................................................................ 9
Using Voice Mail ................................................................................................................... 10
Using a Text Telephone ....................................................................................................... 10
4. Accessing Your V810 Online Device Management Portal .................................................... 12
Online Portal Home Page .................................................................................................... 12
HOME .................................................................................................................................... 13
REMOTE UPDATE ................................................................................................................. 13
5. Troubleshooting ..................................................................................................................... 15
Common Problems, FAQ’s and Solutions .......................................................................... 15
6. Regulatory Statements .......................................................................................................... 18
7. Safety Hazards ..................................................................................................................... 19
Limited Warranty: ......................................................................................................................... 21
Trademark. ATEL & Axis are trademarks owned and protected by Asiatelco Technologies,
Inc. ................................................................................................................................................. 21

ATEL V810 Series Voice-Only User Manual
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1. Overview
LTE Network Bands per Model
Model
LTE Bands
V810T
B2/4/5/12/66/71
V810V
B2/4/5/12/13/66/71
V810A
B2/4/5/12/13/14/66/71
V810S
B2/25/26/41/66/71
Note: Your device model number can be found on the device label.
System Requirements
The V810 provides voice service when your V810 is connected to a telephone (corded or
cordless) and inserted with a sim card subscribing to an eligible service plan with a
wireless operator.
Components and Indicators

ATEL V810 Series Voice-Only User Manual
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1. LCD Display
Displays different menus of V810 information, such as Home and IMEI screens.
2. Power Button
Power the V810 on/off by pressing and holding this button (note that a long press is
required to boot up the device). You can also short press this button to wake up the screen
and check device information.
3. Battery Port
This battery port is used to connect to the battery holder (3x AA batteries) or a Ni-MH
rechargeable battery pack (sold separately).
4. Reset Button
Use a pin to press and hold this button for factory reset.
5. SIM Card Slot
Insert your 4FF SIM card into this spring-loaded sim card slot. To rem o ve a s im, p ress the
edge of the sim inward and the sim would pop outward from the sim slot.
6. Type C Port
Insert your USB cable to this USB-C port and plug the other end into a wall adapter for
external power. For Voice-only models, you can connect this port directly to a
computer/laptop using a USB-C cable to access the Online Portal.
7. Phone Port (RJ11)
Yo u r V 8 1 0 h a s 2 p h o n e p o r t s . Insert a telephone cord into one of these ports and plug the
other end into your telephone base for voice usage.
8. Antenna Connector
Install an optional antenna (sold separately) to increase signal strength.
Power Management
Yo u r V 8 1 0 c o m e s w i t h b o t h a n A C w a l l a d a p t e r a n d t h r e e A A b a t t e r i e s . An optional Ni-MH
rechargeable battery pack can be purchased separately through ATEL USA. For more
information, visit www.ATEL-USA.com.
During a power outage or if the wall charger is unplugged, the V810 continues to run off of
the batteries to support Voice functions.
During a power outage, only corded phones that do not require electric power can be
used to make or receive calls (including calls to 911).

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Refer to the table below for the V810 functions supported in different power modes.
2. Getting Started
Install SIM Card
1. Remove the V810 back cover.
2. Carefully lift up the battery holder from the side.
3. Install the SIM card into the spring-loaded SIM slot as the image shows. To remove
a sim, press the edge of the sim inward and the sim would pop outward from the
sim slot.
Install the Batteries
1. Remove the battery cover.
2. Properly align and install 3 AA batteries into the battery holder.
3. Insert the battery connection cable into the battery port then align the battery holder to
the correct position.
4. Put the battery cover back in place as shown in the image.

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Note: Ni-MH rechargeable battery pack (sold separately) can be installed in place of AA
batteries). You will need to disconnect the AA battery holder from the Battery port and
insert the Ni-MH battery pack back into the Battery port.
Backup Battery Tips
Battery life depends on the network, signal strength, temperature, features, and
accessories you use. Generally, talk usage time on backup batteries is approximately three
hours, and standby time is approximately 30 hours.
In battery-only mode, you can check the battery level by pressing the Power Key. The
battery level will be in the upper right corner of the screen.
Do not use sharp objects or excessive force or remove the battery, as this may damage the
V810 and the batteries and will void any warranties.
Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).
Installing the Optional Antennas (Sold Separately)
To in c re as e s ig n al s t re ng t h, y o u ca n i ns ta l l an o p ti o na l an t en n a.
1. Align the antenna with the antenna port and screw securely into place in a
clockwise direction.
2. Restart the V810 after the antenna is installed or removed.
Using optional accessories (antenna and battery pack) by ATEL is recommended. More
information available at ATEL’s website, https://www.atel-usa.com/.

ATEL V810 Series Voice-Only User Manual
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Turning your V810 On/Off
1. Connect your V810 to a wall adapter with a USB-C cable and plug the wall adapter to
the wall outlet.
2. To turn your V810 on, press and hold the Power Button.
3. To turn it off, press and hold the Power Button until you see the screen turn off.
WARNING! Please only use an approved USB adapter for the V810. The use of other
incompatible adapters may cause damage to your device and void the warranty.
V810 LCD Display
On your V810 LCD Display, you may see one or more of the following icons:

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Connect your Telephone to the V810
The V810 provides 2 telephone ports (RJ11). The ports use the same telephone number.
Plug the telephone cord into one of the telephone ports on the back of the V810, the other
end of the cord must remain plugged into the back of your home telephone base unit.
Note: The telephone and telephone cord are not included.

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3. Using Your V810 for Voice Functions
Making Calls
Before making a call, make sure the signal strength on the LCD is good enough. If no
signal bars are lit, move the V810 to a location that can receive a signal.
Place a call by entering the desired phone number. In most areas, you will need to include
the three-digit area code, even when dialing a local number. When your call is complete,
simply hang up the phone.
Receiving Calls
When an incoming call is received, the screen will light up and the incoming call phone
number is displayed. Simply answer the connected telephone as you normally would.
Call Waiting
If a call comes in while you are on the phone, you’ll hear a click, and the 2nd incoming
phone number appears on the device screen (if available). Press the Flash Button on the
phone to put the first call on hold and answer the second call. When you hang up or press
Flash again, you are reconnected with the first call.
Missed Calls
If you do not pick up an incoming call, the V810 screen displays a Missed Call. Short
press the Power Key to switch to the “Missed Calls” submenu and check the missed call
number(s).
Note: The Missed Calls Menu shows up to the 3 most recent missed calls and will be

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dismissed once read.
Using Voice Mail
For voicemail setup and services, check with your wireless service provider for more
details. When you have unheard messages in your voicemail system, the voicemail icon is
displayed on V810 LCD (image below).
1. Check your wireless service provider for voicemail access instructions.
2. Follow the system prompts to listen to and manage your voice mails.
NOTE: Refer to the Troubleshooting section for additional instruction on accessing
voicemail or using a telephone answering machine as your preferred method to manage
your voice messages.
Using a Text Telephone
A Text Telephone (TTY) is used by those who are hearing, or speech impaired to translate
typed text to voice and vice versa. To use the V810 with TTY, you must first change the
TTY mode from the default (None) to one of the following modes:
· Full TTY translates both text to voice and voice to text. The person using the TTY can
type outgoing messages (which are translated to voice on the other end) as well as
read messages that have been translated from the connected caller’s voice.
· Voice Carry Over (VCO) translates incoming voice to text, allowing the person using
the TTY to speak directly to the other caller and read translated text on the TTY
screen.
· Hearing Carry Over (HCO) translates text typed to voice, allowing the person using
the TTY to type instead of speaking yet hear the connected caller’s voice.