ATL Berkshire IP5000 User manual

BERKSHIRE IP5000
USER MANUAL
www.atltelecom.com

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1. PRODUCT OVERVIEW ..............................................................................................6
1.1 KEY FEATURES .........................................................................................................6
1.2 USER INTERFACE ......................................................................................................7
1.2.1 Top & Side Views .......................................................................................................7
1.2.2 LCD Screen.................................................................................................................8
1.2.3 Keypad......................................................................................................................10
1.2.4 LEDs.........................................................................................................................11
1.2.5 Web Interface............................................................................................................11
2. INSTALLATION & EASY SETUP .............................................................................12
2.1 PHONE INSTALLATION ............................................................................................12
2.2 EASY SETUP............................................................................................................13
3. BASIC FUNCTIONS .................................................................................................19
3.1 DIALING..................................................................................................................19
3.1.1 Dialing a Phone Number, SIP URI or IP address....................................................19
3.1.2 Dialing a Call from Call History..............................................................................20
3.1.3 Redialing...................................................................................................................22
3.2 TERMINATING A CALL.............................................................................................22
3.3 ANSWERING A CALL................................................................................................22
3.4 DENYING A CALL ....................................................................................................23
3.5 ADJUSTING THE VOLUME........................................................................................23
3.5.1 Changing the Ringer Volume....................................................................................23
3.5.2 Changing the Handset Volume.................................................................................23
3.5.3 Changing the Speaker Volume..................................................................................23
3.6 MUTING A CALL .....................................................................................................24
3.7 HANDSET / SPEAKER...............................................................................................24
4. ADVANCED FUNCTIONS .........................................................................................25
4.1 CALL HOLD ............................................................................................................25
4.2 CALL WAITING .......................................................................................................25
4.2.1 To enable Call Waiting.............................................................................................25
4.2.2 To answer Call Waiting............................................................................................26
4.2.3 To configure Call Waiting Duration.........................................................................27
4.3 CALL TRANSFER .....................................................................................................28
4.3.1 Unattended Call Transfer.........................................................................................28
4.3.2 Attended Call Transfer .............................................................................................29
4.4 3-WAY CONFERENCING...........................................................................................30
4.5 CALL FORWARD (ON BUSY / ON NO-ANSWER / UNCONDITIONAL)........................31
4.5.1 Call Forward Activation...........................................................................................31
4.5.2 Call Forward Status Query ......................................................................................33
4.5.3 Cancel All Call Forward..........................................................................................34
4.6 DO NOT DISTURB ...................................................................................................35
4.7 CALL BLOCKING.....................................................................................................36
4.7.1 Blocking a Set of Phone Numbers to be dialed out...................................................36
4.7.2 Blocking Non-speed Dial Outgoing Calls ................................................................36

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4.8 CALL HISTORY........................................................................................................36
4.9 SPEED DIAL ............................................................................................................39
4.9.1 To enter Speed Dial menu.........................................................................................39
4.9.2 Direct Input...............................................................................................................40
4.9.3 Set from Phonebook..................................................................................................40
4.10 PHONE BOOK ..........................................................................................................40
4.10.1 Adding Contact in Phone Book from “Adding” Menu.............................................40
4.10.2 Making Phone Call from Phone Book......................................................................42
4.10.3 Modifying A Contact in Phone Book........................................................................44
4.10.4 Saving A Number to Old Contact from Call History................................................45
4.10.5 Saving A Number to New Contact from Call History...............................................47
4.11 VOICE MAIL............................................................................................................49
4.11.1 To activate voice mail function.................................................................................49
4.11.2 To listen to voice mail...............................................................................................51
5. WORKING WITH NAT (STUN) .............................................................................52
5.1 STUN.....................................................................................................................52
6. CHANGING SETTINGS ............................................................................................55
6.1 RINGTONE...............................................................................................................55
6.2 AUDIO SETTINGS.....................................................................................................56
6.2.1 Voice Codecs ............................................................................................................56
6.2.2 VAD (Voice Activity Detection)................................................................................57
6.2.3 DTMF Generation....................................................................................................58
6.2.4 Adjustable Jitter Buffer.............................................................................................58
6.3 DATE/TIME .............................................................................................................60
6.3.1 To set time using NTP...............................................................................................60
6.3.2 To set time locally.....................................................................................................61
6.3.3 To change date format..............................................................................................62
6.3.4 To change time format..............................................................................................63
6.3.5 To change timezone ..................................................................................................64
6.3.6 To enable daylight saving.........................................................................................65
6.4 INTER-DIGIT TIMEOUT ............................................................................................66
6.5 NETWORK SETTINGS...............................................................................................67
6.5.1 Enabling DHCP........................................................................................................68
6.5.2 Static IP Address ......................................................................................................68
6.5.3 Subnet Mask..............................................................................................................69
6.5.4 DNS Server ...............................................................................................................70
6.5.5 Default gateway........................................................................................................71
6.5.6 STUN ........................................................................................................................72
6.5.7 MAC Address............................................................................................................76
6.5.8 VLAN ........................................................................................................................77
6.5.9 DSCP........................................................................................................................81
6.5.10 SIP Port ....................................................................................................................82
6.6 USER SETTINGS.......................................................................................................83
6.6.1 Selecting User Account for Configuration................................................................83
6.6.2 Username..................................................................................................................84
6.6.3 Password ..................................................................................................................85
6.6.4 Display Name ...........................................................................................................85

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6.6.5 Domain .....................................................................................................................85
6.6.6 Registrar...................................................................................................................86
6.6.7 Outbound Proxy........................................................................................................87
6.6.8 Registration ..............................................................................................................88
6.6.9 Voice Mail Settings...................................................................................................94
6.6.10 Switch User...............................................................................................................96
6.7 RESTORE DEFAULT SETTINGS.................................................................................97
6.8 HTTP AUTO CONFIGURATION................................................................................98
6.8.1 To save server address for HTTP Auto Config.........................................................98
6.8.2 To enable or disable HTTP Auto Config..................................................................99
6.9 FIRMWARE UPGRADE............................................................................................100
6.9.1 HTTP Server...........................................................................................................100
6.9.2 TFTP Server ...........................................................................................................101
6.9.3 Protocol..................................................................................................................102
6.9.4 Upgrade Now..........................................................................................................104
1057. WEB INTERFACE CONFIGURATION.....................................................................106
7.1 ACCESSING THE WEB INTERFACE .........................................................................106
7.2 PHONE USERS .......................................................................................................107
7.3 CALL FORWARD FEATURE ....................................................................................109
7.4 CALL BLOCKING FEATURE ...................................................................................110
7.5 OTHER CALL FEATURES .......................................................................................111
7.6 RINGTONE.............................................................................................................112
7.7 MUSIC ON HOLD...................................................................................................113
7.8 PHONE AUDIO.......................................................................................................114
7.9 PHONE DATE TIME................................................................................................115
7.10 FIRMWARE UPGRADE............................................................................................116
7.11 PHONE NETWORK .................................................................................................117
7.12 NAT CONFIGURATION (STUN)............................................................................119
7.13 HTTP AUTO CONFIG............................................................................................121
7.14 EASY SETUP TRIGGER...........................................................................................122
7.15 ABOUT PHONE ......................................................................................................123
7.16 PASSWORD CHANGE .............................................................................................124
7.17 CONFIGURATION ARCHIVE ...................................................................................125
7.18 INTER-DIGIT TIMEOUT..........................................................................................127
7.19 SPEED DIALING BUTTON MAPPING.......................................................................128
7.20 RE-REGISTRATION TIME.......................................................................................129
7.20.1 Re-registration If Fail.............................................................................................129
7.20.2 Registration Duration.............................................................................................130
7.20.3 Auto Renew.............................................................................................................131
7.21 PHONE LOG...........................................................................................................132
7.22 SIP TRACE............................................................................................................134
8. DIAGNOSTICS.......................................................................................................135
8.1 PING....................................................................................................................135
8.2 TRACEROUTE ........................................................................................................136
8.3 PHONE LOG...........................................................................................................137
8.4 SIP TRACE............................................................................................................137

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8.5 NAT DISCOVERY..................................................................................................137
APPENDIX A PHONE MENU STRUCTURE ........................................................................139
APPENDIX B SUMMARY OF IP PHONE FUNCTION KEY MAPPING.................................146
APPENDIX C WORKING WITH 3RD PARTY SIP SERVERS ..................................................147

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1. PRODUCT OVERVIEW
The ATL Berkshire 5000 is a SIP-based IP telephone developed by ATL Telecom Limited. It
supports a number of advanced call features and can be easily customized for enterprise or
consumer use. New features can also be added to meet different customer’s needs.
1.1 Key Features
The IP Phone provides the following features:
• 20 x 2 LCD Display
• 2 Call Lines
• Handsfree
• Headset
• Redial
• Speed Dialing
• Caller ID and Name Display
• Call History
• Call Hold
• Call Waiting
• Call Transfer (Attended / Unattended)
• Call Blocking
• Call Forward (Busy / No Answer / Unconditional)
• 3-Way Conferencing
• Direct IP Call
• Phonebook
• Message Waiting Indication (MWI)
• Firmware Upgrade through TFTP
• Multiple User Settings
• NAT Traversal (STUN)
• Web Interface Configuration

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1.2 User Interface
1.2.1 Top & Side Views

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1.2.2 LCD Screen
The LCD screen can display 20 characters. The character spaces are arranged in 2 rows, with 10
characters in each row.
1.2.2.1 Scroll Up and Down for Display
When displaying information with length more than 2 rows, a down arrow ‘↓’ will appear
automatically at the bottom-right corner indicating that you can scroll down. (The last character
at each row is reserved for displaying ‘↑’ & ‘↓’ arrow.)
1 > U s e r n a
m
e
2 P a s s w o r d ↓
You can press the ‘Down’ button to scroll down, and an up arrow ‘↑’ will appear automatically
at the top-right corner indicating that you can scroll up. You can press the ‘Up’ button to scroll
up to the top.
2 > P a s s w o r d ↑
3 D i s p l a y N a
m
e ↓
If you scroll down to the last row, only the ‘↑’ arrow will be displayed.
8 O b . P r o x y P o r t ↑
9 > R e g i s t r a t i o n ↓
1.2.2.2 Item Selection
When an item can be selected on the screen, a selection cursor ‘>’ is displayed on the left of the
item to be selected. Press the ‘Up’ and ‘Down’ button can move the selection cursor to the
targeted item. To confirm the selection, press the “OK” key.
1 > U s e r n a
m
e
2 Password ↓

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1.2.2.3 Character Input
When information is to be entered, an input cursor ‘_’ is displayed to indicate the position of
character to be inserted on the screen. The cursor shifts to the right as characters are entered. To
delete the last inputted character, press “Menu / Delete”. After all information is entered, press
“OK” key to confirm the input.
D i s p l a y N a
m
e A
_
1.2.2.4 Input Modes
There are in total four input modes: Alphabet, Number, Hostname and IP Address. Depending on
the input contents, one or more input modes will be provided. Basically, these input methods are
similar to those adopted in mobile phones. If the input mode can be changed by the user during
information entry, a character, which indicates the current input mode, will be displayed at the
top-right corner of the screen. The current input mode can be toggled by pressing the ‘#’ key. The
input modes represented by each character are depicted as follow:
1. A: Alphabet
2. N: Number
3. H: Hostname; similar to Alphabet except special characters include only ‘.’ and ‘-’.
4. I: IP Address; similar to Number except the ‘*’ key is mapped to ‘.’.
Some examples are provided here to illustrate the usage of input modes. E.g. the default input
mode of Display Name is Alphabet.
D i s p l a y N a
m
e A
RFC_
After pressing the “#” key, the mode is changed to Number.
D i s p l a y N a
m
e N
RFC3261_
E.g. the default input mode of Outbound Proxy is Hostname.
O u t b o u n d P r o x y
H
si p. at l t el eco
m
. c o
m

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After pressing the ‘#’ key, the mode is changed to IP Address.
O u t b o u n d P r o x y I
1 0 . 5 . 1 . 1 _
1.2.2.5 Scroll Right for Long Input
During information entry, if the cursor approaches the end of row, the display of inputted
information will automatically scroll to the right side.
D i S p l a y N a
m
e A
C h a n S i u
M
ing Pat_
After the character ‘r’ is entered, a left arrow ‘Å’ is displayed on the first space of the row to
indicate the display has scrolled to the right side.
D i s p l a y N a
m
e A
Å
a n S i u
M
Ing Patr_
1.2.2.6 Current Setting
When multiple options are displayed on the screen, the current setting is indicated by a dash (‘-’)
on the left. E.g.
1>Enable
2-Disable
1.2.3 Keypad
The Keypad contains:
1) Regular Numeric Pad – 12 keys
1. Key ‘2’-‘9’ are also mapped to alphabetic characters ‘a’ to ‘z’.
2. Key ‘*’ is also mapped to special characters ‘*’, ‘.’, ‘@’, ‘-’, ‘^’, ‘!’, ‘&’
and ‘Æ’.
3. Key ‘#’ is also mapped to input mode toggle.
4. Key ‘0’ is also mapped to <space>.
2) Simple Buttons – 11 keys
1. Message (Voice Mail)

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2. Line1/Hold (select line 1 for held call or call waiting, or hold current
call)
3. Line2/Hold (select line 2 for held call or call waiting, or hold current
call)
4. Menu / Delete (Menu or backspace)
5. OK (Make call or Yes button)
6. Cancel (Hang up or No button)
7. “Handsfree” (Speaker Phone)
8. Up (for both volume increase and menu scroll up)
9. Down (for both volume decrease and menu scroll down)
10. Mute
11. Function (Function key selection)
3) Hook – 1 key
4) Function Keys – 4 keys
1. 3-way Conference (Function, 1)
2. Call Transfer (Function, 2)
3. Redial (Function, 9)
4. DND (Function, 7)
1.2.4 LEDs
The phone contains 5 LEDs
− Message (Message Waiting Indication)
− Line1 (“flashing” when ringing or call-waiting, “on” when line 1 in use)
− Line2 (“flashing” when ringing or call-waiting, “on” when line 2 in use)
− Handsfree
− Headset
1.2.5 Web Interface
The phone supports remote configuration from a web browser. The settings of the phone can be
viewed and changed through a web-based and user-friendly graphical user interface. For details
of web configuration interface, please refer to Section 7.

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2. INSTALLATION & EASY SETUP
2.1 Phone Installation
Follow the steps below to install the phone.
Step 1: Unpack the ATL Berkshire 5000 telephone carton.
The phone package should contain the following components:
1. IP Telephone
2. Handset
3. Power Adapter
4. Ethernet Cable
5. Handset Cord
Step 2: Handset Connection
Connect the handset to the phone body with the handset cord.
Step 3: Network Connection
Connect the phone to a hub or switch with the Ethernet cable through the uplink port “ LAN”. A
desktop or notebook, if any, can be connected to the network through the “PC” port in the phone.
Step 4: Power Connection
Connect one end of the AC to DC adapter to the power jack of the SIP phone. Plug the power
socket converter into the power outlet if necessary. Then connect the other end of adapter to the
converter.
Step 5: Booting Up
After the power is connected, the phone will boot up automatically. The following screen will be
shown on the LCD:
P h o n e s t a r t i n g . .
After booting up, the phone will enter the Easy Setup wizard and the following screen will be
displayed on the phone. (If Easy Setup wizard does not start, it can be triggered by pressing the
‘Menu / Delete’ button and selecting Settings > Easy Setup.)

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- - - E a s y s e t u p - - -
P r e s s a n y k e y .
2.2 Easy Setup
Before you can use the phone to make calls, you should first configure the phone settings. The
Easy Setup wizard will guide you to set up the phone easily.
0. First of all, the start screen of Easy Setup will be shown as follows:
- - - E a s y S e t u p - - -
P r e s s a n y k e y .
1. Press any button to continue. The following screen will then be shown:
I s D H C P a v a i l a b l e ?
1 = Yes, 2 = No
2. If DHCP service is available on your network (i.e. you get your IP address dynamically),
press 1and jump to Step 7. If not, press 2and the following screen will then be shown:
I P A d d r e s s
_
3. Press the ‘Menu / Delete’ button to delete the current setting if necessary. Input the IP
address of the phone with the keypad. The “.” character can be inputted by pressing the “*”
button. Press the ‘OK’ button to confirm and save the setting. If the setting is saved, the
following screen will then be shown:
S u b n e t M a s k
_
4. Change the subnet mask if necessary. If the setting is confirmed and saved, the following
screen will then be shown:

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D e f a u l t G a t e w a y
_
5. Change the IP address of default gateway if necessary. If the setting is confirmed and saved,
the following screen will then be shown:
DNS Server
_
6. Change the IP address of DNS Server if necessary. If the setting is confirmed and saved, the
following screen will then be shown:
D e f i n e T i m e z o n e .
7. You will need to set your timezone. Select your timezone from the list:
2 7 > G M T + 8 : 0 0 ↑
2 8 G M T + 9 : 0 0 ↓
8. Press the ‘OK’ button to confirm and save the setting. The following screen will then be
shown:
U s e N e t w o r k T i m e ?
1 = Y e s , 2 = N o
9. Press 1to enable the use of network time or 2to disable it. If “No” is selected, jump to Step
10. Otherwise, if “Yes” is selected, the following screen will then be shown:
N T P S v r A d d r e s s H
p o o l . n t p . o r g
10. Change the NTP server address if necessary. Press the ‘OK’ button to confirm and save the
setting. Jump to Step 12.

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D a t e : ( Y Y Y Y M M D D )
2 0 0 5 0 6 1 0 _
11. Input the date (E.g. 20050610). Press the ‘OK’ button to confirm and save the setting. The
following screen will then be shown:
T i m e : ( H H M M S S , 2 4 H r )
1 4 1 0 2 0 _
12. Input the time in 24-hr format (E.g. 141020). Press the ‘OK’ button to confirm and save the
setting. The STUN setup screen will then be shown:
S T U N a v a i l a b l e ?
1 = Y e s , 2 = N o
13. If STUN service is available on your network, press 1and the following screen will then be
shown. If not, press 2and jump to Step 16:
S T U N S v r A d d r e s s H
0.0.0.0_
14. Delete the current setting and input the hostname or IP address of your STUN server. Press
the ‘OK’ button to confirm and save the setting. The user setup screen will then be shown:
- - U s e r 1 S e t u p - -
15. After a moment, you will be asked to input your username.
Y o u r U s e r n a m e A
_

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16. Change your username if necessary. If the setting is confirmed and saved, you will be asked
to input your password:
Y o u r P a s s w o r d A
_
17. Input your password. For privacy reason, the inputted character will be changed to ‘*’.
Press the ‘OK’ button to confirm and save the setting. The following screen will then be
shown:
Y o u r D i s p l a y N a m e A
_
18. Change your display name if necessary. If the setting is confirmed and saved, you will be
asked to input the SIP domain:
Y o u r D o
m
ain
H
_
19. Change your domain if necessary. If the setting is confirmed and saved, you will be asked
to set the SIP registrar:
S e t R e g i s t r a r ?
1 = Yes, 2 = No
20. Press 1if you would like to set the registrar. The registrar host screen will then be shown.
Otherwise, press 2to skip this configuration and jump to Step 20. (If skipped, the Domain
setting will be used to resolve the registrar.)
R e g i s t r a r H o s t
H
_
21. Change the registrar host if necessary. If the setting is confirmed and saved, you will be
asked to input the registrar port:

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R e g i s t r a r P o r t
5 0 6 0 _
22. The default registrar port number is 5060. Change it if necessary. If the setting is confirmed
and saved, you will be asked to set the outbound SIP proxy:
Set Out boundProxy?
1 = Yes, 2 = No
23. Press 1if you would like to set the outbound proxy. The proxy host screen will then be
shown. Otherwise, press 2to skip this configuration and jump to Step 23. (If skipped, the
Domain setting will be used to resolve the outbound proxy.)
P r o x y H o s t
H
_
24. Change the proxy host if necessary. If the setting is confirmed and saved, you will be asked
to input the proxy port:
P r o x y P o r t
5 0 6 0 _
25. The default proxy port number is 5060. Change it if necessary. If the setting is confirmed
and saved, the ending screen will then be shown:
Eas y s e t up e nde d!
26. You have finished the phone setup. After a moment, the standby screen will be shown.
Check the phone icon on the top-left corner of the screen. If the screen shows a normal
phone icon as below, it indicates that the phone has registered to the SIP server
successfully. You can now start to make or receive calls. Refer to Section 3 for the details
of basic operations.
1 0 0 0 A l i c e A u

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0 7 : 1 9 : 1 0 P M
27. Otherwise, if the screen shows the phone’s IP address as below, it indicates that the phone
has failed to register to the SIP server and may not be able to make or receive calls.
1 . 2 . 3 . 4
0 7 : 1 9 : 1 0 P M
28. Make sure the inputted settings are correct. You can run the Easy Setup wizard again to
review and change the settings. To do so, press “Menu / Delete” to enter the phone menu.
1 > P h o n e b o o k
2 C a l l H i s t o r y ↓
29. Scroll down to “Settings”.
4>Settings ↑
5 Swi t ch User ↓
30. Press the ‘OK’ button to enter “Settings”. Various settings will be shown:
1>Phone
2 Network ↓
31. Scroll down to “Easy Setup”.
3 User ↑
4 > E a s y S e t u p
32. Press the ‘OK’ button to enter “Easy Setup”. The setup wizard will start again.

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3. BASIC FUNCTIONS
3.1 Dialing
3.1.1 Dialing a Phone Number, SIP URI or IP address
To make a call by dialing the number, SIP URI or IP address (The phone can make SIP calls
directly to another SIP phone without passing through SIP Proxy via IP address). You could dial
a number during off-hook or on-hook.
3.1.1.1 Off-hook dialing screen
1. Pick up the handset, press the “Handsfree” button or press “Line1/Hold” to use the
speakerphone. A dial tone will be heard and the “Line1/Hold” LED will be turned on.
The dialing screen will be shown:
E n t e r n u
m
ber N
_
2. Enter the phone number (e.g. 2000), SIP URI (e.g. [email protected]) or IP address (e.g.
123.123.123.123). The maximum number of characters allowed is 60. You could toggle
the input method to “A” using the “#” key.
E n t e r n u
m
ber N
2 0 0 0 _
3. Press the ‘OK’ button. The phone will start calling the number. The calling screen will be
shown as below:
C a l l i n g 2 0 0 0 . . .
4. If the callee receives the call, a ring-back tone will be heard. After the callee answers the
call, the following screen will be shown:
C o n n e c t e d t o
2000

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3.1.1.2 On-hook predialing screen
1. When the phone is on hook, press the number “1” to “9”, “*” or “#” to enter the
predialing screen like this:
E n t e r n u
m
ber N
_
2. Enter the phone number (e.g. 2000), SIP URI (e.g. [email protected]) or IP address (e.g.
123.123.123.123). The maximum number of characters allowed is 60. You could toggle
the input method to “A” using the “#” key.
E n t e r n u
m
ber N
2 0 0 0 _
3. Pick up the handset, press the “Handsfree” button, press “Line1/Hold” or press the
‘OK’ button to use the speakerphone. The “Line1/Hold” LED will be turned on. The
phone will start calling the number. The calling screen will be shown as below:
C a l l i n g 2 0 0 0 . . .
4. If the callee receives the call, a ring-back tone will be heard. After the callee answers
the call, the following screen will be shown:
C o n n e c t e d t o
2000
3.1.2 Dialing a Call from Call History
The phone numbers of the last 30 missed calls, dialed calls and received calls are saved in the call
history. You can dial a call from the call history.
To dial a call from the call history:
1. Press “Menu / Delete” button to enter the phone menu.
2. Scroll up/down to ‘Call History’ as shown below: