Cisco IP Talk 7940 User manual

IP
TalkSM
Cisco 7940/7940G IP Phone
Cisco 7960/7960G IP Phone
IP TalkSM
Solutions
Reference
Guide

TABLE OF CONTENTS
Getting Started
AdjustingthePhone........................1
Dialing..................................1-2
DisconnectingaCall........................2
MakingaCall .............................2
ReceivingaCall ...........................3
Using Your Features
AbbreviatedDialing.........................4
Anonymous Call Rejection . . . . . . . . . . . . . . . . . . . 4
AuthorizationCode.........................4
Automatic Call Distribution Queues . . . . . . . . . . . . 5
BillingCodes.............................5-6
Call Block (Selective Call Rejection). . . . . . . . . . . . 6
Call Forward (All Calls) . . . . . . . . . . . . . . . . . . . . .6-7
CallForward(Busy) ........................8
Call Forward (No Answer). . . . . . . . . . . . . . . . . . . . 8
Call Forward (Out of Service) . . . . . . . . . . . . . . . .8-9
Call Forward (Selective) . . . . . . . . . . . . . . . . . . . . . 9
Call Park (Multi-Line). . . . . . . . . . . . . . . . . . . . . . . . 9
Conferencing............................9-10
Direct Extension Assignment . . . . . . . . . . . . . .10-11
DirectedCallPickup....................... 11
DoNotDisturb............................ 11
GroupPickup ..........................11-12
GroupSpeedDial.........................12
Hold....................................12
Intercom ............................. 12-13
Mute ...................................13
Night ................................ 13-14
One-Touch Transfer . . . . . . . . . . . . . . . . . . . . . . . 14
Permanent Caller ID Block Release . . . . . . . . . . . 14
PriorityCall..............................14

TABLE OF CONTENTS (continued)
Using Your Features (continued)
PrivacyGuard............................15
Redial ..................................15
SpeedDial...............................15
Transfer.................................16
VirtualRing..............................16
Voicemail................................16
StarCodeSummary.......................17

1
GETTING STARTED
ADJUSTING THE PHONE
To Adjust Display Contrast
• Press the Settings button
• Press 1 to select Contrast
• Adjust the contrast using the Up/Down softkeys
• Press the OK softkey
• Press the Exit softkey
To Adjust Ring Volume
With the handset in the cradle and speakerphone off,
use the Volume Up/Down buttons.
To Adjust Handset Volume
Remove the handset from the cradle and use the
Volume Up/Down buttons. Replace the handset.
To Adjust Speakerphone Volume
Press the Speaker button and use the Volume Up/
Down buttons. Press the Speaker button again.
To Adjust Ring Type
• Press the Settings button
• Press 2 to select Ring Type
• Highlight the desired ring with the Scroll
Up/Down buttons
• Press the Select softkey to select the ring
• Press the OK softkey to exit the menu
DIALING
To Dial
• An Internal Extension – Dial the Extension
• A Local Call – Dial the Outside Access Digit +
the number
• Long Distance – Dial the Outside Access Digit + 1
+ the number
• International – Dial the Outside Access Digit +
011 + Country Code + City Code + Number
To Redial the Last Number Called
• Press the Redial softkey or Dial *07

2
To Return a Call to the Last Caller
• Lift the handset and dial *69
• Verify the number and press 1 to return the call
• Wait for the called party to answer
Note: If your phone has toll restrictions, you will not be
able to return restricted calls.
DISCONNECTING A CALL
To Disconnect a Call
• Replace the handset on the cradle -or-
• Press the EndCall softkey -or-
• Press the Speaker button (if using the
speakerphone) -or-
• Press the Headset button (if using a headset)
MAKING A CALL
To Make a Call
• Using the Handset – Lift the handset and dial the
desired number
• Using the Speakerphone – Press the Speaker
button and dial
• Using On-Hook Dialing – Dial the desired number
and lift the handset -or- to use speakerphone mode:
• Press the Dial button -or-
• Press the Speaker button -or-
• Press the Line button

3
RECEIVING A CALL
The Cisco 7940/7960 IP Phone has the following
distinctive rings for incoming calls:
• Internal Calls – one ring
• External Calls – two rings
• Distinctive Ring – If configured by CIMCO, you
can have 3 numbers with different rings. You can
distinguish between callers by having them call a
specific number. These calls ring on the primary
line appearance.
• Priority Ring – Identifies “priority callers” with a
different ring pattern. See Priority Call section of
this Reference Guide.
To Answer an Incoming Call
• Lift the handset -or- answer in speakerphone
mode by:
• Pressing the Line button -or-
• Pressing the Speaker button -or-
• Pressing the Answer softkey
• Press the Headset button to use the headset
To Answer a 2nd Call While on a Call
• Press the Answer softkey. The original caller will
be placed on hold while you are connected to the
2nd caller.
To Return to the Original Caller
• Press the Scroll Up/Down buttons to select the
original call
• Press the Resume softkey

4
USING YOUR FEATURES
ABBREVIATED DIALING
Abbreviated Dialing lets you create up to 100
personal 2-digit speed dial codes.
To Program an Abbreviated Dial Code
• Lift the handset and dial 77*
• Follow the voice prompts
To Modify an Abbreviated Dial Code
• Lift the handset and dial 77*
• Follow the instructions to program a new
Abbreviated Dial Code using the same
Abbreviated Dial Code
To Use an Abbreviated Dial Code
• Lift the handset and dial *3
• Enter the desired 2-digit speed dial code
ANONYMOUS CALL REJECTION
Anonymous Call Rejection prevents inbound calls
from callers who block the display of their Caller ID.
To Enable Anonymous Call Rejection
• Lift the handset and dial *77
• Hang up
To Disable Anonymous Call Rejection
• Lift the handset and dial *87
• Hang up
AUTHORIZATION CODE
Authorization Codes enable you to override any call
restrictions on the phone when you place a call.
To Make a Call with an Authorization Code
• Lift the handset
• Press 9 (or the appropriate access code if different)
• Press the # sign
• Enter your authorization code
• When you enter the correct code, you will hear a
dial tone
• Dial the phone number

5
AUTOMATIC CALL
DISTRIBUTION QUEUES
The service can distribute incoming calls arriving at a
designated number to a defined group of agent phones.
To answer calls, a user must be assigned to the queue
by the system administrator and be logged in.
To Log Into a Queue
• Press the line button associated with the desired
queue. If you do not have a line button for the
desired queue, contact your system administrator
to be assigned to the queue.
• When logged into a queue, the Queue Name will
disappear from the status line
• If enabled, the Display Queue Status feature will
indicate the number of calls waiting in queue on
your phone display (i.e., “Sales:3” indicates that 3
calls are waiting in the Sales queue). The system
displays information about the queue that most
recently routed a call to you.
To Answer a Queue Call
• When a Queue Call is routed to your phone, the
phone will ring and the display will indicate an
incoming call on the line appearance associated
with the queue
• Press the line button associated with the desired
queue call. If you simply lift the handset, you will
activate your primary line appearance, not the
Queue line.
• When finished talking to the caller, simply hang
up and wait for the next call
To Log Out of a Queue
• Press the line button associated with the desired
queue while there is no call present on the line
BILLING CODES
Billing Codes enable you to track calls by associating
a billing code with each call.
To Enter a Billing Code for a Call using Star Codes
• During a call, press *02
• Enter the billing code and the # sign

6
To Enter a Billing Code for a Call using the Menu
• Press the More softkey twice
• Press the Billing softkey
• Enter the billing code for the call using the
numeric keypad
• Press the More softkey twice
• Press the Billing softkey
Note: The other party will not hear key DTMF tones
as you make entries. If you enter multiple billing codes
during a call, only the last billing code will be recorded.
CALL BLOCK (SELECTIVE
CALL REJECTION)
With Call Block you can program your phone to
decline calls from certain people. The Call Block
Menu provides step-by-step instructions on enabling/
disabling the feature and managing the Call Block List.
To Access the Call Block Menu
• Lift the handset, dial *60 and follow the voice prompts
Note: When entering an external telephone number to
the Call Block List, enter the 10-digit number. Do not
include the Outside Access Digit.
CALL FORWARD (ALL CALLS)
Call Forward (All Calls) lets you forward incoming
calls to another number.
To Enable/Modify Call Forwarding using the Menu
• Press the Line button for the line to forward
• Press the Forward softkey
• Enter the telephone number for the forwarding
destination. When entering an external forwarding
number, be sure to include the Outside Access Digit.
• Press the EndCall softkey
To Enable/Modify Call Forwarding using Star Codes
• Lift the handset and dial 72*
• Enter the phone number for the forwarding
destination followed by #. When entering an
external forwarding number, be sure to include
the Outside Access Digit.