Fanvil BW320 User manual

Fanvil Product User Manual
IP Phone
Model: BW320
Version: V1.7.50.40 Feb 13 2009
© 2005 Fanvil technology Co,. Ltd
All rights reserved.
This document is supplied by Fanvil Technology Co., Ltd, No part of this document may
be reproduced, republished or retransmitted in any form or by any means whatsoever,
whether electronically or mechanically, including, but not limited to, by way of
photocopying, recording, information recording or through retrieval systems, without
the express written permission of Fanvil Technology Co., Ltd. Fanvil Technology Co.,
Ltd reserves the right to revise this document and make changes at any time and
without the obligation to notify any person and/or entity of such revisions and/or
changes. Product specifications contained in this document are subject to change
without notice.

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Safety Notices
Please read the following safety notices before installing or using this phone. They are
crucial for the safe and reliable operation of the device.
zPlease use the external power supply that is included in the package. Other power
supplies may cause damage to the phone, affect the behavior or induce noise.
zBefore using the external power supply in the package, please check with home power
voltage. Inaccurate power voltage may cause fire and damage.
zPlease do not damage the power cord. If power cord or plug is impaired, do not use it, it
may cause fire or electric shock.
zThe plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
zDo not drop, knock or shake it. Rough handling can break internal circuit boards.
zDo not install the device in places where there is direct sunlight. Also do not put the
device on carpets or cushions. It may cause fire or breakdown.
zAvoid exposure the phone to high temperature, below 0℃or high humidity. Avoid
wetting the unit with any liquid.
zDo not attempt to open it. Non-expert handling of the device could damage it. Consult
your authorized dealer for help, or else it may cause fire, electric shock and breakdown.
zDo not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it
with a soft cloth that has been slightly dampened in a mild soap and water solution.
zWhen lightning, do not touch power plug or phone line, it may cause an electric shock.
zDo not install this phone in an ill-ventilated place.
zYou are in a situation that could cause bodily injury. Before you work on any equipment,
be aware of the hazards involved with electrical circuitry and be familiar with standard
practices for preventing accidents.

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Table of Content
1. INTRODUCING BW320 VOIP PHONE............................................................................................. 5
1.1. THANK YOU FOR YOUR PURCHASING BW320..................................................................................... 5
1.2. DELIVERY CONTENT.......................................................................................................................... 5
1.3. KEYPAD............................................................................................................................................ 6
1.4. PORT FOR CONNECTING .................................................................................................................... 7
2.INITIAL CONNECTING AND SETTING................................................................................................ 8
2.1. CONNECT THE PHONE ........................................................................................................................ 8
2.2. INITIAL SETTING................................................................................................................................ 9
2.2.1. PPPoE mode........................................................................................................................... 9
2.2.2. Static IP mode........................................................................................................................ 9
2.2.3. DHCP mode.......................................................................................................................... 10
3. BASIC FUNCTIONS ............................................................................................................................11
3.1. BASIC OPERATION............................................................................................................................11
3.1.1. Accepting a call.....................................................................................................................11
3.1.2. Making a call..........................................................................................................................11
3.1.3. Ending a call......................................................................................................................... 12
3.1.4. Transferring a call................................................................................................................ 12
3.1.5. Calling Hold.......................................................................................................................... 13
3.1.6. 3-way conference call.......................................................................................................... 13
3.1.7. Switchboard Operator feature............................................................................................ 13
3.1.8. Call records.......................................................................................................................... 13
3.2. THE HIGH-LEVEL OPERATION ........................................................................................................... 14
3.2.1. SMS function........................................................................................................................ 14
3.2.2. Memo function ..................................................................................................................... 14
3.2.3. SpeedDial function .............................................................................................................. 14
3.2.4. Realize Secondary Dial by Dialing for only one time....................................................... 14
3.2.5. Phonebook prefix function................................................................................................. 15
3.2.6. Function key......................................................................................................................... 15
3.2.8. join call.................................................................................................................................. 16
3.2.9. redial/unredial ...................................................................................................................... 16
3.2.10. click to dial ......................................................................................................................... 17
4. SETTING............................................................................................................................................. 17
4.1. INTRODUCTION OF CONFIGURATION.................................................................................................. 17
4.1.1. Ways to configure................................................................................................................ 17
4.1.2. Password Configuration ..................................................................................................... 17
4.2. SETTING VIA WEB BROWSER............................................................................................................ 17
4.3. CONFIGURATION VIA WEB .............................................................................................................. 18
4.3.1. BASIC.................................................................................................................................... 18
4.3.1.1. Status.............................................................................................................................................18
4.3.1.2. Wizard ............................................................................................................................................18
4.3.1.3. Call Log..........................................................................................................................................20
4.3.1.4. MMI SET.........................................................................................................................................20
4.3.2. Network................................................................................................................................. 21
4.3.2.1. WAN Config...................................................................................................................................21
4.3.2.2. LAN Config ....................................................................................................................................22
4.3.2.3. Qos Config.....................................................................................................................................23
4.3.2.4. Service Port...................................................................................................................................25
4.3.2.5. DHCP SERVER..............................................................................................................................26
4.3.2.6. SNTP ..............................................................................................................................................27
4.3.3. VOIP ...................................................................................................................................... 28
4.3.3.1. SIP Config......................................................................................................................................28
4.3.3.2. IAX2 Config....................................................................................................................................31

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4.3.3.3. STUN Config..................................................................................................................................32
4.3.3.4. DIAL PEER setting........................................................................................................................33
4.3.4. Phone.................................................................................................................................... 36
4.3.4.1. DSP Config ....................................................................................................................................36
4.3.4.2. Call Service....................................................................................................................................37
4.3.4.3. Digital Map Configuration.............................................................................................................38
4.3.4.4. Phone Book...................................................................................................................................39
4.3.5. Maintenance......................................................................................................................... 40
4.3.5.1. Auto Provision...............................................................................................................................40
4.3.5.2. Syslog Config................................................................................................................................41
4.3.5.3. Config Setting................................................................................................................................42
4.3.5.4. Update............................................................................................................................................42
4.3.5.5. Account Config .............................................................................................................................43
4.3.5.6. Reboot............................................................................................................................................44
4.3.6. Security................................................................................................................................. 44
4.3.6.1. MMI Filter .......................................................................................................................................44
4.3.6.2. Firewall...........................................................................................................................................45
4.3.6.3. NAT Config ....................................................................................................................................46
4.3.6.4. VPN Config ....................................................................................................................................48
4.3.7. Logout................................................................................................................................... 50
4.4. SETTINGS VIA PHONE’S KEYBOARD.................................................................................................. 50
4.4.1. How to set via the phone’s keyboard.............................................................................................50
4.4.2. Phone menu......................................................................................................................................51
5. APPENDIX .......................................................................................................................................... 52
5.1. SPECIFICATION ............................................................................................................................... 52
5.1.1. Device specification.........................................................................................................................52
5.1.2. Voice Features..................................................................................................................................52
5.1.3. Network Features.............................................................................................................................52
5.1.4. Maintenance and Management.......................................................................................................53
5.2. DIGIT-CHARACTER MAP TABLE......................................................................................................... 53

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1.Introducing BW320 VoIP Phone
1.1. Thank you for your purchasing BW320
Thank you for your purchasing BW320, BW320 is a full-feature telephone that provides voice
communication over the same data network that your computer uses. This phone functions
not only much like a traditional phone, allowing to place and receive calls, and enjoy other
features that traditional phone has, but also it own many data services features which you
could not expect from a traditional telephone.
This guide will help you easily use the various features and services available on your
phone.
1.2. Delivery Content
Please check whether the delivery contains the following parts:
The base unit with display and keypad
The handset
The handset cable
The power supply
The Ethernet cable

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1.3. Keypad
The numeric keypad with the keys 0 to 9, *,
and # is used to enter
Digits and letters, additionally, the
following keys are available:
Key mapping:
Ke
y Key name Function Description
Menu In idle state，press the MENU key to call up the
menu.
Phone Book In idle mode, press the Phone Book key to
check the record list and add new records and
revise the record. Press this key again will
return to idle mode.
Callers In idle/pickup/calling mode, press the Callers
key to Check the Income/Outgoing/Missed calls
records. Press this key again will return to idle
mode
LED LED blinks to remind user new voicemail.
Soft1
Soft2
Soft3
Use the Softkey to realize the various functions,
like
DND/SDial/Memo/Enter/Next/Del/Save/Quit/Dial/
Edit/Redial/EDial, etc.
Navigation Key
In idle mode, press DOWN key to check the
phone setting parameters. Such as network
mode, local IP and local Gateway IP address.
Press UP key to check the missed call log,
press LEFT key to check the incoming call log,
press the RIGHT key to browse the lines’
register status. When you pick up the handset
or during calling, you can use this key to turn
up or turn down the handset volume; when a
call comes, you can use this key to adjust ring
volume; you also can use this key to choose
item in the menu, callers or phone book.
MWI Use this key to read old or new message. User can replace it with other functions, like pickup
key, record key, etc.
SMS Use this key to send and check the message;
Support the multilanguage input.

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Transfer Use the key to realize blind transfer or attended
transfer please refer to 3.1.4.-call transfer for
more details).
Release
In menu, use this key to return to the idle state.
And when you are talking, you can use it to end
the call and then return to the idle state.
Hold Temporarily hold the active call during the
talking; press the key again to unhold the call.
(3.1.5-Calling Hold). In the idle state, press this
key to enable the DND, press the key again to
disable the DND.
mute Press this key in calling mode, you can hear the
other side, and the other side can not hear you
R/send In the hook off /hands-free mode, use the key to dial the last call number; use this key to make a
quick dial as soon as you select your desired
number in phone book or callers. In the idle
state, use the key to browse the outgoing call
log.
Handfree Enter into hands-free mode.
1.4. Port for connecting
POWER Power switch Select ON/OFF
DC Power port Output: 5V/1.0A
LAN Network port Connect it to PC
WAN Network port Connect it to Network
The phone has two Network ports: The WAN port and the LAN port. Before you connect the
power source, please carefully read Safety Notices of this user manual.

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2. Initial connecting and Setting
2.1. Connect the phone
Step 1: Connect the IP Phone to the corporate IP telephony network. Before you connect the
phone to the network, please check if your network can work normally.
You can do this in one of two ways, depending on how your workspace is set up.
Direct network connection—by this method, you need at least one available Ethernet port in
your workspace. Use the Ethernet cable in the package to connect WAN port on the back of
your phone to the Ethernet port in your workspace. Since this VoIP Phone has router
functionality, whether you have a broadband router or not, you can make direct network
connect. The following two figures are for your reference.
Shared network connection—Use this method if you have a single Ethernet port in your
workspace with your desktop computer already connected to it. First, disconnect the
Ethernet cable from the computer and attach it to the WAN port on the back of your phone.
Next, use the Ethernet cable in the package to connect LAN port on the back of your phone
to your desktop computer. Your IP Phone now shares a network connection with your
computer. The following figure is for your reference.
Step 2: Connect the handset to the handset port by the handset cable in the package.
Step 3: connect the power supply plug to the DC port on the back of the phone. Use the
power cable to connect the power supply to a standard power outlet in your workspace.
Step 4: push the on/off switch on the back of the phone to the on side, then the phone’s LCD
screen displays “Initializing…Wait LogOn…”. Later, a ready screen typically displays the
greeting word and the date, time and softkey name.
If your LCD screen displays different information from the above, you need refer to the next
section “Initial setting” to set your network online mode.
If your VoIP phone registers into corporate IP telephony Server, your phone is ready to use.

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2.2. Initial Setting
This VoIP Phone provides you with rich function and parameters setting. If you have enough
knowledge about network and SIP protocol, it is better for you to understand many
parameters. But if you know little about network and SIP protocol, you can also easily make
initial setting according to the following steps to enjoy rapidly high quality voice and low
cost from this VoIP Phone.
Before make initial setting, please check if your corporate IP telephony network can work
normally, and you have finished “connect the phone”.
This VoIP Phone Supports DHCP by default. It will receive an IP address and other
network-related settings (Netmask, IP gateway, DNS server) from the DHCP server. If your
network supports DHCP, you can connect this VoIP Phone directly to the network. If your
network doesn’t support DHCP, you need change this VoIP Phone’s network connection
setting. According to the following steps, change this VoIP Phone’s DHCP network
connection setting into PPPoE or static IP which your network supports at present.
2.2.1. PPPoE mode
1. Please prepare your PPPoE account name and password
2. Press the MENU key, and press the key for twice, the LCD screen will display “3
Network”. Then press the Soft2(Enter) key, the LCD screen will display “1 WAN”.
3. Press the Soft2(Enter) key, and press the key for twice, the LCD screen will display
“3 PPPoE Set”.
4. Press the Soft2(Enter) key, the LCD screen will display “1 Account”, then press the
Soft2(Enter) key, there will display the account information; Press the Soft2(Edit) key and
press the Soft1(Del) key to delete and input your PPPOE account number then press the
Soft2(Save) key to confirm. With “Saved” displayed, screen will jump to show the account
information currently.
5. Press the Soft3(Quit) key to return to the previous menu, then press the key, the LCD
screen will display “2 Password”. Then press the Soft2(Enter) key, there will display the
password information (it will replaced by *). Press the Soft2(Edit) key and press the
Soft1(Del) key to delete and input your PPPoE’s password and confirm it by the
Soft2(Save) key, With “Saved” displayed, screen will jump to show the password
information currently(it will replaced by *).
6. Press the Soft3(Quit) key for twice and press the key, the LCD screen will display “1
Net Mode”. Press the Soft2(Enter) key and then press the soft2(Edit) key, you can choose
the network mode what you want by the navigation key. Now please choose the PPPoE
mode by the key, the LCD screen will display “<>PPPoE”, With Soft2(Save) pressed
again，screen will show “Saved” and then jump to show the net mode currently.
7. pressing Soft3 (Quit) four times/MENU key/Release key to quit to stand-by status and
pressing to shows “PPPoE”，phone tries to connect server to get IP. If there is shown
“Negotiating…”, it shows that the phone is trying to access the PPPoE Server, else it
shows that the phone has already get IP with PPPoE.
2.2.2. Static IP mode
1. Prepare the network’s parameters first. IP Address，Netmask，Default Gateway and DNS
server IP address are needed. Please contact the service provider or technician of
network.
2. Pressing MENU key，and key for twice，screen shows“3 Network”, then pressing

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Soft2(Enter)，screen will show “1 WAN”.
3. Pressing Soft2 (Enter)，then pressing key, screen shows“2 Static Set”.
4. Pressing Soft2(Enter) to make screen show“1 IP”，press Soft2(Enter) and then press
Soft2(Edit) again, and Soft1(Del) to delete old parameter. Input your IP address and press
Soft2 (Save). After “Saved” shown, screen will jump to show the IP information currently.
5. Press key to show “2 Netmask”. Press Soft2(Enter) and press Soft2(Edit) again，and
then use Soft1(Del) to delete. Input your Netmask and press Soft2 (Save). After “Saved”
shown, screen will jump to show the Netmask information currently.
6. Press key to show “3 Gateway”. Press Soft2(Enter) and press Soft2(Edit) again，and
then use Soft1(Del)to delete，Input your gateway and press Soft2(Save). After “Saved”
shown, screen will jump to show the gateway information currentlly.
7. Press key to show“4 DNS”. Press Soft2(Enter) and press Soft2(Edit) again，and use
Soft1(Del) to delete. Input your DNS server address and press Soft2 (Save). After “Saved”
shown, screen will jump to show DNS information.
8. Press twice Soft3 (Quit) quitting. With key pressed，screen shows“1 Net Mode”.
Press Soft2(Enter) and press Soft2(Edit) again, and key，screen shows“<>Static”; with
Soft2(Save) pressed，screen shows “Saved” and then shows the net mode currently.
9. pressing Soft3 (Quit) four times/MENU key/Release key to quit to stand-by status and
pressing to show “Static”. If screen shows the IP address and gateway which are set
just now, it shows that Static IP mode is taken effect.
2.2.3. DHCP mode
1. Press the MENU key, and press the key for twice, the LCD screen will display “3
Network”. Then press the Soft2(Enter) key, the LCD screen will display “1 WAN”.
2. Press Soft2 (Enter) to show “1 Net Mode”. After pressing Soft(Enter) and Soft2(Edit)，
using navigation
key to select until screen shows “<>DHCP”. Press Soft2(Save)，With “saved” displayed,
screen will jump to show the net mode currently.
3. Press Soft3 (Quit) four times quitting to stand-by status. Press key to show
“DHCP”，if there is “Negotiating…”shown on screen, it shows that phone is keep trying to
search DHCP server or get IP; If there is IP address displayed, it shows that DHCP mode
has been taken effect.