OfficeServ ITP-5021D User manual

IP Phone User Guide
ITP-5021D / ITP-5014D

2© SAMSUNG Electronics Co., Ltd
SAFETY CONCERNS
For product safety and correct operation, the following information must be given to the
operator/user and shall be read before the installation and operation.
Conventions
WARNING
Provides information or instructions that you should follow in order to avoid personal injury
or fatality.
CAUTION
Provides information or instructions that you should follow in order to avoid a service failure
or damage to your phone.
NOTE
Indicates additional information for reference.
Symbols
Caution
Indication of a general caution
Restriction
Indication for prohibiting an action for a product
Instruction
Indication for commanding a specifically required action
WARNING
CAUTION

© SAMSUNG Electronics Co., Ltd. 3
WARNING
The ITP-5021D/5014D IP phone shall be connected
to the local AC power using the power adaptor
provided with the IP phone.
Use of an alternative adaptor may result in serious
damage and voids the product warranty.
The handset receiver on the digital phone may retain
metallic objects. Care should be taken when using the
handset in the vicinity of small metal objects.
Avoid placing objects containing water such as
vases, cups, cosmetics, and medicines near the
phone.
Moisture in the IP phone may cause a fire and
electric shocks.
Do not place the phone in a dusty area or areas with
extreme or volatile changes in temperature.
It may cause a fire or electric shocks.
Do not install the phone near a heater or
flames(cigarette lighter, heating apparatus, etc.).
It may cause a fire or electric shocks.

4© SAMSUNG Electronics Co., Ltd
Do not use flammable solvent or materials
near the phone. Do not store them near the phone.
It may cause a fire or electric shocks.
If the phone makes excessive noise,
emits an odour, or smoke, immediately unplug
the phone and call your Authorised Samsung
Reseller.
CAUTION
Be careful not to connect the network LAN cable
to the PC connection port.
If the LAN cable connected to network is connected to
the PC connection port, both telephone and PC
communications will be disabled.
Use a soft dry cloth to clean the phone.
Do not use any chemical solvents like wax, benzene,
alcohol, thinner, aerosols, lubricant, or detergent.
The use of chemicals on the phone may cause
fading/discoloring or damage to the parts.
Do not place heavy things on the phone.
It may cause damage to some parts.

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Do not install the phone on an unstable surface
or in direct sunlight.
It may cause severe damage to the plastic case of
the phone, and reduced the performance of your digital
phone.
Do not separate, repair or remodel the phone
arbitrarily.
If a repair is needed, please contact your
Authorised Samsung Reseller.

6© SAMSUNG Electronics Co., Ltd
TABLE OF CONTENTS
SAFETY CONCERNS
Conventions ..................................................................................................................................... 2
Symbols ........................................................................................................................................... 2
Warning............................................................................................................................................ 3
Caution ............................................................................................................................................ 4
PREPARATION
Main Features .................................................................................................................................. 8
Front View of the Phone................................................................................................................. 10
Connecting Lines to the Phone...................................................................................................... 10
THINGS YOU SHOULD KNOW
Volume Adjustment ........................................................................................................................ 13
Entering Characters ....................................................................................................................... 15
Telephone Status Indicator............................................................................................................. 17
Button LED..................................................................................................................................... 18
USING THE FEATURES
Making a Call ................................................................................................................................. 19
Answering a Call ............................................................................................................................ 24
Features Used During a Call.......................................................................................................... 26
APPLICATION MENUS
Navigation Buttons......................................................................................................................... 30
Entering Application Menus............................................................................................................ 33
ANNEX
Troubleshooting ............................................................................................................................. 35
Product Specifications.................................................................................................................... 38

8© SAMSUNG Electronics Co., Ltd.
ANNEXUSING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION APPLICATION MENUS
PREPARATION
Main Features
IP Network
Application menu
Speed Dial
Pickup
Automatic Redial/Retry
For frequently used phone numbers, you can press one speed dial
button to make a call to the speed dial number.
You can answer a call at another extension.
The ITP-5021D/5014D IP phone provides voice communication through
the previously installed data network line, making installation of
additional telephone lines unnecessary.
This button allows you to access the IP phone’s menu functions. The
menu functions include the recent outgoing call log, incoming call log,
system directory functions, transferring incoming calls, inquiry of speed
dial numbers, and alarm function.
When your call is important but your party is busy on another call, you
can use automatic redial/retry function. The IP phone redials the called
number automatically until your party is free to take your call.

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ANNEX
USING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
APPLICATION MENUS
Hold
Conference Calls
Call Forwarding
Do Not Disturb
Paging
Call ID
- If you have any questions or concerns regarding the features which are not introduced in
this user guide, refer to the Technical Manual at e-manual site(http://www.samsungdocs.com).
If you cannot answer an incoming call, the call can be forwarded to
another extension(unconditionally, while you are busy on a call,
or when you are away from your phone).
When you do not want to be disturbed, the DND feature can be set to
block incoming calls and the phone will not ring. Your calls can be
forwarded to another station when you do not wish to be disturbed.
If you have an urgent announcement to make, or you wish to locate a
colleague, you can page through the speaker of other stations, or
through optional external speakers.
NOTE
You can use the Hold feature when you need something or another call
arrives. Use this button to temporarily hold the current call until you are
ready to resume the call. You can even pickup a held call at another
station.
This button is used when multiple parties need to be connected
simultaneously during a phone conversation. Up to five parties including
you can be connected in a conference call.
When there is an incoming call, the caller ID or name will be displayed
on the LCD screen. You can see who is calling before answering the
call and respond accordingly.

10 © SAMSUNG Electronics Co., Ltd
Front View of the Phone
ITP-5021D / ITP-5014D
DS-5021D
(Programmable Buttons : 21)
DS-5014D
(Programmable Buttons : 14)
Soft Buttons
LCD screen
Programmable Buttons
Scroll Button
Status Indicator
Conference Button
Redial Button
Volume Button
Microphone
Navigation Buttons
Speaker
Transfer Button
Speaker Button
Hold Button
Dial Buttons

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ANNEX
USING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
APPLICATION MENUS
Connecting Lines to the Phone
1 Plug the handset cord into the port marked with the symbol.
2 Connect the LAN cable connected to your data network to the LAN connection
port on the base of the IP phone.
3 Connect the LAN cable connected to the PC’s network card to the PC connection
port on the base of the IP phone.
4 Connect the power adaptor. There is a power connection port for the power adaptor
on the base of the IP phone. Connect the power adaptor cable to this port. Connect
the power adaptor plug to the AC power outlet and the IP phone is automatically booted.

12 © SAMSUNG Electronics Co., Ltd
zIf you want to use the LAN Jack adaptor, the LAN cable can be connected as follows :
LAN Jack
Adaptor

© SAMSUNG Electronics Co., Ltd. 13
ANNEX
USING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
APPLICATION MENUS
THINGS YOU SHOULD KNOW
Volume Adjustment
The Volume [ ]button is used for adjusting the volume of the handset, speaker,
and ringer.
Adjusting Handset Volume
1 During a call using the handset.
2 Press the [VolumeS] button to increase
the handset volume.
3 Press the [TVolume] button to decrease
the handset volume.

14 © SAMSUNG Electronics Co., Ltd
ANNEXPREPARATION APPLICATION MENUSUSING THE FEATURES
THINGS YOU SHOULD KNOW
Adjusting Speaker Volume
1 During a call using the [Speaker] button.
2 Press the [VolumeS] button to increase
the speaker volume.
3 Press the [TVolume] button to decrease
the speaker volume.
Adjusting Ring Volume
1 To increase the ring volume, press the
[VolumeS] button while the phone is ringing.
2To decrease the ring volume, press the
[TVolume] button while the phone is ringing.

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ANNEX
PREPARATION
APPLICATION MENUS
USING THE FEATURES
THINGS YOU SHOULD KNOW
Entering Characters
Using the dial buttons of this phone, you can easily enter/edit, letters, numbers and
special characters.
Special Button Used
To enter letters of the alphabet the following special button is used.
- ‘A’ Button : Switch to capital/small letters when entering characters.
The ‘A’ button of the ITP-5021D/5014D IP phone is located on the first button of the bottom
row of the programmable buttons below the LCD screen.
ITP-5021D
An example for the ITP-5021D is shown.
ITP-5014D
An example for the ITP-5014D is shown.
‘A’ Button
‘A’ Button

16 © SAMSUNG Electronics Co., Ltd
ANNEXPREPARATION APPLICATION MENUSUSING THE FEATURES
THINGS YOU SHOULD KNOW
Entering Characters
Press the Volume [ ]button to move the cursor and insert or modify the desired
letter. Press the Volume [ ]button and move the cursor one space to the right to
use the same dial button letters as the previous letter used.
Procedures for entering characters are described below.
Enter the characters according to the table below. Press the ‘A’ button to switch between
capital and lower case letters.
Dial frequency
Dial button 1 2 3 4 5
0 < > . ) 0
1 Space ? , ! 1
2 A B C @ 2
3 D E F # 3
4 G H I $ 4
5 J K L % 5
6 M N O ^ 6
7 P Q R S 7
8 T U V * 8
9 W X Y Z 9
* : = [ ] *
# #
?
-
[
)
I
Space
.
<
]
_
;
&
,
>
@
+
”
!
%
/
^
{
→
:
$
=
(
}
’
Press the [#] button to enter special characters. Special characters are displayed in the
following order.
# ▶ space ▶ & ▶ ! ▶ : ▶ ? ▶ . ▶ , ▶ % ▶ $ ▶ - ▶ < ▶ > ▶ / ▶ =
▶ [ ▶ ] ▶ @ ▶ ^ ▶ ( ▶ ) ▶ _ ▶ + ▶ { ▶ } ▶ | ▶ ; ▶ ” ▶ → ▶ ’

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ANNEX
PREPARATION
APPLICATION MENUS
USING THE FEATURES
THINGS YOU SHOULD KNOW
Telephone Status Indicator
The status indicator turns on or off according to the telephone status.
Functions Status of LCD Indicators
Busy/Off-hook Steady red
Extension Ring Flashing red
Trunk Ring Flashing green
Recalling Flashing yellow
Message waiting Flashing red
Calling Denied Fast flashing red within 1-second interval.
Telephone Status Indicator

18 © SAMSUNG Electronics Co., Ltd
ANNEXPREPARATION APPLICATION MENUSUSING THE FEATURES
THINGS YOU SHOULD KNOW
Button LED
The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or
off according to the phone status.
For incoming external calls or intercom calls ringing at your IP Phone the trunk button LED
or Call button LED will flash green. The trunk button LED will flash red on other IP Phones
with the same trunk button. While holding a call, the green LED of the trunk line will blink.
In the following table, the functions of LEDs are summarized.
Functions Button LED Status
Trunk line or functions are in use LED is steady green.
New call is ringing LED is a fast flashing green.
Trunk line or functions are in use LED is a slow flashing green or red.
New call is ringing LED is a slow flashing yellow.
[Transfer] button [Hold] button [Speaker] button

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ANNEX
USING THE FEATURES
THINGS YOU SHOULD KNOW
APPLICATION MENUS
PREPARATION
USING THE FEATURES
Making a Call
This function is used when you want to make a call to other stations or to make an external call.
Calling an Extension Number
This function is used when you want to make a call to other stations.
1 Pick up the handset and check for dial tone.
2 Dial the extension number or station group number.
Wait until the other party answers the call.
If a short signal tone(not a ringing tone) is heard,
the receiving extension has set up the Voice Announce
or Automatic Answer function.
3 Replace the handset or press the [End] button
to finish the call.

20 © SAMSUNG Electronics Co., Ltd
ANNEXUSING THE FEATURES
THINGS YOU SHOULD KNOW APPLICATION MENUSPREPARATION
Calling an Outside number
This function is used when you want to make an external call.
1 Pick up the handset.
2 Press the trunk or trunk group button or dial
the trunk group access code(e.g., 0).
3 Dial the telephone number you want to call.
4 Finish your call by replacing the handset or pressing
the [End] button.
- If the hot keypad feature is used, you can make an external call without picking up
a handset by dialling the trunk access code.
NOTE