ATX UCrypt User manual

Patent Pending
UCrypt
®
IP2Av2
OPERATION MANUAL
UCrypt® Cable Gateways Monitoring Server
www.atxnetworks.com
www.atxnetworks.com

General Guide Notes
Document Name UCrypt Monitoring Server - Operation Manual
Document Number ANW1175
Release Date July 31 2018
Firmware Version
Some features described in this manual require the latest  rmware to be installed on the hardware platform. Check with ATX
Networks Technical Support for the latest release of  rmware. The  rmware version installed on your Server may be found in
the GUI. At the time of publication of this manual the most current released  rmware version is:
Version 1.1
Organization of This Manual
This manual is generally organized based on the main functions of Encoding and Transcoding with individual chapters dedicated
to describing the con gurable features and monitoring. Further chapters outline activities related to the GUI operation and
con guration.
Cross Reference Usage
Hyperlinks are used throughout the guide to assist the reader in  nding related information if the reader is viewing the PDF
 le directly. Hyperlinks may be identi ed by their blue text. Most links are to related pages within the document, but some may
reference outside documents if the reader needs that additional information. The Table of Contents is entirely hyperlinked and
bookmarks are available but the bookmark feature must be turned on in your Reader application.
Symbol Usage
Throughout the manual, some symbols are used to call the readers attention to an important point. The following symbols are
in use:
WARNING: This symbol usage will call the reader’s attention to an important operation feature of
the equipment which may be safety related or may cause a service outage.
NOTE: This symbol indicates that there is helpful related information available in this note.
Although every effort has been taken to ensure the accuracy of this document it may be necessary, without notice, to make amendments or correct omissions.
Speci cations subject to change without notice.
* Any use of the UCrypt® product, directly or indirectly, for the decryption and unauthorized reproduction of content that constitutes or may constitute copyright infringement or otherwise infringes on the
proprietary rights of any third party is expressly prohibited. No user of UCrypt shall use UCrypt for any purpose or in any manner which, directly or indirectly, violates the law, violates the proprietary rights of
any other party, or aids in any unlawful act or undertaking including, without limitation, laws governing data privacy, international data transmission, and export of technology or data. Any multiple systems
operator or other similar party (“MSO”) will use the UCrypt product in strict compliance with all applicable laws and in compliance with any agreement in effect between the MSO and a content provider.
In no event shall ATX Networks Corp. or any of its af liates be liable to an MSO, any end user of the UCrypt product, or any other third party, for any claims arising out of or related to any use or misuse
of the UCrypt product in contravention of this disclaimer. It is the express obligation of an MSO to convey this disclaimer to any other end user of the UCrypt product.
MDU Solutions®, UCrypt® and VersAtive®Pro are registered trademarks of ATX in the United States and/or other countries. Products or features contained herein may be covered by one or more U.S.
or foreign patents. Adobe® Flash® , and other non-ATX product and company names mentioned in this document are the property of their respective companies.

MDU Solutions® – UCrypt® Monitoring Server - Operation Manual iii
TABLE OF CONTENTS
GENERAL GUIDE NOTES ....................................................II
1. QUICK START ........................................................ 1-1
1.1 Chapter Contents ................................................. 1-1
1.2 Firewall Open Ports Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.3 Launch the GUI & Log In ........................................... 1-2
1.4 The Monitoring Server GUI .......................................... 1-3
1.5 Network Conguration ............................................. 1-3
1.6 Add and Monitor a Remote UCrypt Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.7 Delete a Remotely Monitored Device .................................. 1-6
1.8 Next Steps in Conguration ......................................... 1-7
2. STATUS TAB.......................................................... 2-1
2.1 Chapter Contents ................................................. 2-1
2.2 Status Page in Detail .............................................. 2-1
2.3 Device Filter Panel ................................................ 2-2
2.4 Device Identication and Events (Alerts) .............................. 2-10
2.5 Added or Monitored Remote Devices(Servers) ..........................2-11
2.6 Site Identication for Devices ....................................... 2-12
2.7 Acknowledge Alerts .............................................. 2-14
3. EVENTS TAB ......................................................... 3-1
3.1 Chapter Contents ................................................. 3-1
3.2 Events Page ..................................................... 3-1
3.3 Search by Field ................................................... 3-2
3.4 Report Generation ................................................ 3-4
4. PROFILES TAB ....................................................... 4-1
4.1 Chapter Contents ................................................. 4-1
4.2 Create or Edit a Prole .......................................... 4-1
4.3 Delete a Prole ................................................... 4-2
4.4 Congure Email Notications ........................................ 4-3
4.5 Working with Interventions .......................................... 4-6
5. SYSTEM TAB ......................................................... 5-1
5.1 Chapter Contents ................................................. 5-1
5.2 Network Conguration ............................................. 5-2
5.3 Syslog Forwarding ................................................5-11
5.4 Congure SNMP ................................................. 5-12
5.5 User Conguration ............................................... 5-13
5.6 LDAP Authentication Conguration .................................. 5-13
5.7 Congure TACACS+ Authentication .................................. 5-15
5.8 Location ....................................................... 5-16
5.9 Current Date .................................................... 5-17
5.10 Power Management .............................................. 5-17
5.11 System Status ................................................... 5-18

iv MDU Solutions® – UCrypt® Monitoring Server - Operation Manual
5.12 Firmware ....................................................... 5-18
5.13 Licence Server .................................................. 5-19
5.14 Email Alerts ..................................................... 5-19
5.15 Monitoring Server Details .......................................... 5-20
5.16 User Guides and Documentation .................................... 5-22
5.17 Data Management ............................................... 5-23
6. REMOTE DEVICE ALERTS .............................................. 6-1
6.1 Chapter Contents ................................................. 6-1
6.2 DVIS HD/SD Issue ................................................ 6-1
6.3 DVIS Fan Error ................................................... 6-2
6.4 UCrypt Temperature Error .......................................... 6-2
6.5 UCrypt Fan Error ................................................. 6-3
6.6 UCrypt EAS Event ................................................ 6-4
6.7 UCrypt Channel Map Update Exception ................................ 6-4
6.8 UCrypt CableCARD™ Module Entitlement Error ......................... 6-5
6.9 UCrypt Tuner Lost PCR Lock Error ................................... 6-6
6.10 UCrypt Lost OOB Lock Error ........................................ 6-7
6.11 UCrypt High Tuner Discontinuities/Minute Error .......................... 6-8
6.12 UCrypt Program Lost Bitrate Error .................................... 6-9
6.13 UCrypt Multiplex Dropping Error ...................................... 6-9
6.14 UCrypt Output QAM Lost Bitrate Error ................................ 6-10
6.15 UCrypt Output QAM Channel Restarting Error ...........................6-11
6.16 UCrypt SDV Lost Resolve Error ..................................... 6-12
6.17 UCrypt Tuning Resolver Lost Lock Error .............................. 6-12
6.18 UCrypt Power Supply Failure ....................................... 6-13
6.19 UCrypt Plant Maintenance Exception ................................. 6-13
6.20 UCrypt DQAM Congured But Not Detected ........................... 6-14
6.21 UCrypt Tuner Board Congured But Not Detected ....................... 6-15
7. SERVICE & SUPPORT.................................................. 7-1
7.1 Contact ATX Networks ............................................. 7-1
7.2 Warranty Information .............................................. 7-1

CHAPTER 1: QUICK START
MDU Solutions® – UCrypt® Monitoring Server - Operation Manual 1-1
QUICK START
1. Quick Start
The UCrypt Monitoring Server is a software package only and may be installed on a PC or a virtual machine. Access to
the GUI (Graphical User Interface) is through a secure web interface using any web browser installed on the Management
Computer. The Ethernet port of the Management Computer must have network access to the UCrypt Monitoring Server and
the Monitoring Server must have network access to all remote monitored Devices. In this manual and the Monitoring Server
GUI the UCrypt, DVIS and DigiVu Devices to be remotely monitored may also be referred to as Servers.
1.1 Chapter Contents
This chapter covers the initial log in, a description of some basic features of the GUI and addition of a single emote Device to
the Monitoring Server. Further conguration instruction may be found in the other chapters of this manual which are based on
the tabs of the Monitoring Server GUI.
• “Firewall Open Ports Required”
• “Launch the GUI & Log In”
• “The Monitoring Server GUI”
• “Add and Monitor a Remote UCrypt Device”
• “Delete a Remotely Monitored Device”
• “Next Steps in Conguration”
1.2 Firewall Open Ports Required
The Monitoring Server uses a number of IP ports to allow communications with a remote management computer’s browser.
and remotely monitored Devices The following ports will need to be opened in any rewall that could block this communication.
Table 1.2a: Firewall Open IP Ports Required
IP Port Number Protocol
80, 443 HTTP, HTTPS for GUI
161, 162 SNMP
22 SSH
10514 System logs from UCrypt to Monitor Server
Your currently used port for this service. TACACS+
Your currently used port for this service. SMTP Mail server

CHAPTER 1: QUICK START
1-2 MDU Solutions® – UCrypt® Monitoring Server - Operation Manual
1.3 Launch the GUI & Log In
1. Open the web browser of your choice or a new browser tab, Figure 1-1.
2. Enter the IP address of the Monitoring Server; factory default is 192.168.0.23
3. Upon the  rst time logging in with a speci c browser, you will receive a security warning that the web site’s security
certi cate is unknown, Figure 1-2. This is because the security certi cate is self signed and is a normal browser
response. This is not a security threat. Accept the security warning. This will be presented in differing ways depending
on the speci c browser being used.
4. Login with credentials, Figure 1-3, (case sensitive): User Name: admin
Password: atx_monitoring_admin_password
The GUI will open as shown in Figure 1-4.
NOTE: If you will be enabling TACACS+ authentication, it is possible to disable this local
authentication method.
1
2
Figure 1-1: Enter GUI Address
3
Figure 1-2: Insecure Connection warning
atx_monitoring_admin_password
admin
4
Figure 1-3: GUI Login

CHAPTER 1: QUICK START
MDU Solutions® – UCrypt® Monitoring Server - Operation Manual 1-3
1.4 The Monitoring Server GUI
The Server GUI is based on the familiar UCrypt Device Tabbed Interface, Figure 1-4. The main con guration tabs and some
of the Status Page features are:
1. Status Tab - The default page showing con gured emote Devices and overview of the status of all installed Devices.
2. Events Tab - Alarm events for all con gured remote Devices.
3. Pro les Tab - The pro les which de ne the parameters being monitored for individual or groups of remote Devices.
4. System Tab - Global con guration of the Monitoring Server.
5. Add Servers - Button to add new remote monitored Devices.
6. The List of added monitored Devices (None con gured yet in this example).
Other Status Page features and con guration controls are described in detail in the chapter “STATUS TAB” on page 2-1.
1.5 Network Con guration
By default, the IP address of the Monitoring Server is 192.168.0.23 so before you are able to connect to emote Devices in your
network, the Ethernet Network port con guration must be changed to reside on your network.
Procedure
The procedure to change network settings is described in section “5.2 Network Con guration” on page 5-2.
1.6 Add and Monitor a Remote UCrypt Device
Remote Devices must be added to the Monitoring Server with one of two possible methods. Here we show the quick way to
add one or a few Devices from the Status Page. The other method involves importing a CSV  le which is intended for importing
a large number of remote Devices, see “5.17 Data Management” on page 5-23.
Procedure
This procedure explains how to add a UCrypt Device to the Monitoring Server. The procedure is the same for all Devices.
1. Click the Status tab to select it if it isn’t already selected, Figure 1-5.
2. Click the + Add Servers button.
1 2 3 4
5
6
Figure 1-4: The UCrypt Monitoring Server GUI
1
2
Figure 1-5: Select & Add Devices(Servers)

CHAPTER 1: QUICK START
1-4 MDU Solutions® – UCrypt® Monitoring Server - Operation Manual
3. Enter the IP address of the Remote Device, separated with commas if there is more than one, Figure 1-6.
4. Click the Add Servers button.
5. A con rmation dialog is presented, Figure 1-7.
6. Click Back to Status page. (You may also add more Devices from this page by clicking +Add/Import more Servers.)
7. Upon return to the Status Page, new servers are added to the monitoring list, Figure 1-8. New servers which are
added but not con gured yet are shown with yellow background for easy identi cation.
8. To start to monitor a UCrypt Server that was added, click the tick box for that server, Figure 1-9 If multiple servers
have been added, multiple servers may be started at the same time by clicking all applicable tick boxes for those
servers.
NOTE: Before being able to monitor a UCrypt Device, the Master password of the remote Device
must match the password for that Device that the Monitoring Server has been set to. By default,
the Monitoring Server will use the Device Default Master Password (atx_ucrypt_master_password).
It is not good practice to leave default passwords set on remote equipment so it is strongly
suggested to change remote access default passwords.
9. If the remote UCrypt Device has a password different than the default password (atx_ucrypt_master_password),
3
4
Figure 1-6: Enter Device IP
6
5
6
Figure 1-7: Devices Added - Confi rmation
Right Click
7
Figure 1-8: Remote Devices Added to List
8
9
10
Figure 1-9: Update Device Credentials

CHAPTER 1: QUICK START
MDU Solutions® – UCrypt® Monitoring Server - Operation Manual 1-5
select the control instruction Update Credentials from the drop down menu.
10. Click the Go button.
11. In the dialog, enter the correct Master Password for this UCrypt Device, Figure 1-10.
12. Click Save.
13. Now, ensure that the control instruction Start Monitoring is selected from the drop down menu (this is the default
setting).
14. Click the Go button.
15. In the next dialog, select the Default Pro le(or other de ned pro le) from the drop down menu, Figure 1-12. The
pro le de nes the SNMP triggers that are monitored and reported. The default pro le includes all possible parameters
to be monitored. (See “4.2 Create or Edit a Pro le” on page 4-1 to create a new or custom pro le).
16. Click Go.
17. The con rmation of starting the remote Device monitoring process is con rmed, Figure 1-13. Click the link Back to
Status Page to return to the Status page.
11
12
Figure 1-10: Enter New Password
13
14
Figure 1-11: Start to Monitor Device
15
16
Figure 1-12: Select Monitoring Profi le
17
Figure 1-13: Return Back to the Status Page

CHAPTER 1: QUICK START
1-6 MDU Solutions® – UCrypt® Monitoring Server - Operation Manual
18. The Monitoring Status icons will initially be green on monitored servers, Figure 1-14. They could soon turn to red if
alerts are received.
19. This server is being monitored for the parameters listed in the Default Pro le that was selected. If the monitoring
pro le is eventually changed, this link will change to re ect the new selection. Clicking on this link allows editing of
the pro le. If the pro le later needs to be changed, the monitoring process must  rst be stopped for that Device then
restarted.
NOTE: If you make changes to the current profi le for any device you will need to re-start the
monitoring process for those changes to take effect.
1.7 Delete a Remotely Monitored Device
Remote monitored Devices may be deleted from the Monitoring Server individually or as a group.
Procedure
This procedure explains how to delete Devices from the Monitoring Server.
1. Click the Status tab if it isn’t already selected, Figure 1-15.
2. Click the selection tick boxes for any Devices to be deleted. One or several may be selected for group deletion.
3. From the drop down control menu, select Delete.
4. Click the Go button.
18
19
Figure 1-14: Server Monitoring Status
4
1
2
3
Figure 1-15: Delete Device