Avaya SoundBrick 500 User manual
S
oundBrick
Model 500
INSTALLATION AND OPERATION MANUAL
Quick install
instructions
on back cover
Please leave this manual with the unit at all times
Important warranty information enclosed
SoundBrick500 01/08/2001
TABLE OF CONTENTS
What is the SoundBrick 500? ............................................................................ 4
System Overview .............................................................................................. 5
Front Panel............................................................................................... 5
Connections Panel ................................................................................... 7
Tape Preparation Instructions ........................................................................... 8
Message Length Table...................................................................................... 8
Installation ......................................................................................................... 9
Step 1 – Set the option switches.............................................................. 9
Continuous or Trigger Play, Switch 1.............................................. 9
Bandwidth, Switches 2-3............................................................... 10
Speaker On/Off Switch ................................................................. 10
Step 2 – Connections............................................................................. 10
Step 3 – Load the tape........................................................................... 12
Step 4 – Adjust Volume.......................................................................... 12
Message Play Operation ................................................................................. 13
Continuous Play ..................................................................................... 13
External Trigger...................................................................................... 13
Wall Mounting Instructions .............................................................................. 14
Troubleshooting............................................................................................... 15
Limited Warranty and Limitation of Liability..................................................... 16
FCC Notice...................................................................................................... 17
Quick Install instructions.................................................................................. 18
LIST OF FIGURES
Figure 1 - Front Panel Diagram......................................................................... 5
Figure 2 - Side Panel Diagram .......................................................................... 7
Figure 3 - Option Select Switches ..................................................................... 9
Figure 4 - Installation Diagram ........................................................................ 11
LIST OF TABLES
Table 1 - Play Light + Load Light Indications .................................................... 6
Table 2 - Message Length................................................................................. 8
Table 3 - Option Select Switches ...................................................................... 9
Table 4 - Load Light Indications (Tape Load).................................................. 12
Table 5 - Troubleshooting ............................................................................... 15
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To Order Additional Systems
Call: Your Avaya Communications Sales Representative
1-800-247-7000
or
Avaya Communications Direct
1-800-451-2100
or
The nearest Avaya Communications Authorized Dealer
For Technical Assistance
Avaya Communications provides a toll-free customer help-line 24-hours a day. In the
USA, call the Avaya Communications Help-line at 1-800-628-2888 for assistance or
your Avaya Communications Authorized Dealer. In Canada, call one of the following
Technical Assistance Centers for service or technical assistance:
Eastern Canada and Ottawa: 1-800-363-1882
Ontario: 1-800-387-4268
Central and Western Canada: 1-800-663-9817
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WHAT IS THE SOUNDBRICK 500?
The SoundBrickModel 500 is a solid-state digital audio recording and playback
device designed to provide a continuous-loop audio source for telephone message
on hold and other single-message applications. The message on hold audio
program loads into the SoundBrick’s digital memory automatically from your pre-
recorded cassette tape and is automatically reloaded after power outages.
In addition to the standard continuous-play mode, the SoundBrick 500 can also offer
message play only when remotely activated by connecting devices such as buttons,
switches, or motion sensors to the optional 1/8” mini-plug trigger cable.
The SoundBrick 500 is the most versatile digital player of its kind, with a list of
features that includes:
9User-selectable 3.5KHz, 7.0KHz, and 7.0E KHz bandwidth
94, 8, 16, or 32 minutes of messages
9Internal motorized CD-style tape drawer
9Continuous or triggered message play
9Modern plastic case design
9User-friendly controls and indicators
9Wall-mountable
9Separate 8Ωand 1KΩRCA output jacks
9Built-in 2-watt amplifier
Each SoundBrick is built to exacting quality standards using state-of-the-art SMT
(surface mount) assembly for outstanding reliability and years of dependable service.
To get the best possible performance from your SoundBrick, please take the time to
read this manual and fully familiarize yourself with how the SoundBrick works before
you begin installation.
Use the space below to record information about the SoundBrick and about your messaging
provider. You will need this information should you require assistance installing or configuring the
unit, and when you need a new audio program.
Dealer name:
Contact person:
Phone:
Address:
Serial number (11 digits):
Memory (circle one): 4 Min. 8 Min. 16 Min. 32 Min.
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SYSTEM OVERVIEW
Front Panel
The monitor speaker, tape drawer eject button, and indicator lights are located on
the front panel.
Main
power
light
Monitor
speaker
Eject
button
Play,
load, and
status
lights
Figure 1 - Front Panel Diagram
Main power light – When lit, indicates the power supply is connected and
plugged into an AC outlet and the power switch is on.
Monitor speaker – A built-in speaker, useful for previewing the tape while
downloading and listening to the audio output being provided to the
telephone system’s message on hold port. Note that the speaker’s
volume is not adjustable.
Eject button – Opens and closes the motorized tape drawer for tape loading
and removal. Momentarily pushing the motorized tape drawer will also
result in a closure.
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Play, Load, and Status lights
Play and Load lights — These lights together indicate the current status
of the unit.
Play Light Load Light Indication
Off Slow flash Unit Empty – no tape, no messages
Off Fast flash Searching tape
Off On (no flash) Loading tape now
On (no flash) Off Playing message now
Slow flash Off Waiting for trigger
Alternating flash Tape load error
Simultaneous flash Hardware error
Table 1 - Play Light + Load Light Indications
Status light — Not used. This light is always off.
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Connections Panel
The left side panel is where the connectors are for external equipment including
the power supply, the phone system that receives the SoundBrick's output, and
the optional external trigger cable. Also located here are the volume (level)
control, the main power switch, the internal speaker switch, and the option select
(DIP) switches.
Power supply connector (12VDC, 500mA, center
pin positive
)
Power switch
3 option select (“DIP”) switches, used to set
continuous or trigger mode and bandwidth.
Connector for the 1/8” mini-plug trigger cable
(optional part) for remote message activation
Internal speaker switch
RCA connectors for audio output. Separate 8Ω
and 1KΩoutputs provided for impedance
matching.
Output level adjustment knob
Figure 2 - Side Panel Diagram
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TAPE PREPARATION INSTRUCTIONS
To get the best audio reproduction, it is essential to start with a high-quality
recording. In order to load into memory properly, your audio tape program must
conform to the following guidelines exactly.
1. Use only normal bias (Type I) tapes not exceeding 90 minutes in capacity.
2. Do not use high bias, chrome, or metal tapes.
3. Do not use DOLBYor any other noise reduction system.
4. Record your production in 2-channel mono. The audio level should average
0dB while peaking no hotter than +6dB.
5. Start the recording no later than 20 seconds from the beginning of the tape.
6. The message cannot have embedded passages averaging less than -25dB for
longer than 5 seconds, because the unit interprets this as silence, signifying the
end of the load.
7. There should be at least 5 seconds of silence at the end of the message to
signify the end of the message.
MESSAGE LENGTH TABLE
Message length is determined by the memory size of your unit and the
bandwidth/sample rate setting. Higher bandwidth settings provide better audio
quality but also reduce the total message length.
Refer to the following table to find your maximum message length.
Memory Size
4 Min. 8 Min. 16 Min. 32 Min. Bandwidth Sample
Rate
4 Min. 8 Min. 16 Min. 32 Min. 3.5 KHz 34 KBps
2 Min. 4 Min. 8 Min. 16 Min. 7.0 KHz 69 KBps
90 Sec. 3 Min. 6 Min. 12 Min. 7.0E KHz 92 KBps
Table 2 - Message Length
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INSTALLATION
Step 1 – Set the option switches
Set the option select “DIP” switches to match your requirements for play mode,
bandwidth, and speaker on/off.
“off”
“on”
Figure 3 - Option Select Switches
This example is for illustrative purposes only.
Your actual switch settings will vary.
A switch is “ON” when it is pointing TOWARDS the switch numbers. The switch is
“OFF” when it is pointed AWAY FROM the switch numbers. In the picture shown
above, switch 1 is “off” and switch 2 is “on.”
Switch # Option Possible Values
1 Message play On = Trigger play enable
Off = Continuous play (MOH)
2-3 Bandwidth
2 Off, 3 Off = 3.5KHz/34KBps
2 On, 3 Off = 7.0KHz/69KBps
2 Off, 3 On = 7.0E KHz/92KBps
4 Factory Test
Not Used
Table 3 - Option Select Switches
IMPORTANT NOTE: Changes to the bandwidth setting do not take effect
until power is recycled and the tape reloaded.
Continuous or Trigger Play, Switch 1
For most applications, including message on hold, message play should be set
to continuous (switch off). If the switch is on, the message will play
continuously until the external trigger is plugged in. Momentarily activating the
trigger will play the message once.
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Bandwidth, Switches 2-3
Sets the fidelity of audio messages. There is a trade-off between audio quality
and recording time: The higher the audio quality, the less the storage time.
The minutes of memory equipped on your unit (4, 8, 16, or 32) is printed on the
serial number label on the bottom of the unit, and assumes a bandwidth
3.5KHz. The 7.0KHz setting provides better audio quality, but reduces the
amount of recording time by one-half (i.e. a 16 minute unit can only store 8
minutes of audio). Similarly, the 7.0E KHz setting provides even better audio
quality than the 7.0KHz setting, but also reduces the amount of audio storage,
in this case an additional 25% over the 7.0KHz setting. See the message
memory table on page 8 for audio storage times for different memory and
bandwidth configurations.
Speaker On/Off Switch
This switch turns the internal speaker on (switch on) and off (switch off). Note
the speaker’s volume cannot be adjusted. The output level knob only adjusts
the level of the output signal provided to the phone system, not the volume of
the internal speaker.
Step 2 – Connections
Locate the SoundBrick 500 within 6 feet of a 110VAC outlet. The unit is designed
to be placed on a flat, level surface or securely mounted on a wall. Be sure to
leave clearance for connections and adjustments.
IMPORTANT NOTE: Devices that emit strong electromagnetic fields such
as computer monitors and fluorescent lights may interfere with message
loading, so locate the unit at least a few feet away (or farther if necessary)
from such devices.
To help protect against power surges and other electrical problems, the use of a
quality surge suppressor strip (which is different from a standard multi-outlet
power strip) is strongly recommended. Damage caused by power surges,
lightning, or other electrical problems are not covered under warranty.
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12VDC power supply (included)
1/8” mini-plug trigger cable (optional)
➨Connect to trigger
hardware
mono RCA cable (included)
➨Connect to phone
system’s MOH
port
Figure 4 - Installation Diagram
Connection Instructions
1. Turn the power switch OFF. Plug the included power supply into a surge-
protected 110VAC outlet and the 12VDC jack on the SoundBrick 500. Only
use the power supply provided with the unit (12VDC, 500mA, center pin
positive). Many power supplies look alike, but provide different output. Using
the wrong one will void your warranty and may damage the unit.
2. Connect either the 8Ωor 1KΩaudio output jack to the phone system’s MOH
port using a mono RCA-to-RCA cable (included). If the sound system does not
have an RCA-style input, an adapter may be required (not included).
3. Connect the optional 1/8” mini-plug trigger cable to the trigger jack if you are
using this feature.
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Step 3 – Load the tape
Messages load into the SoundBrick 500 from a cassette tape supplied by your
messaging provider.
Turn the power switch on and press the tape eject button. The motorized tape
drawer on the right side of the unit opens like a CD-ROM drive on a computer.
Place the tape into the drawer by gently sliding it under the retaining clip, audio
side facing front, then momentarily push the drawer or press the eject button again
to close the drawer. The SoundBrick detects the presence of the tape and begins
the load process automatically.
While waiting for the load to begin, the load light on the front panel flashes slowly.
The unit rewinds the tape and plays a preview of approximately 10 seconds of the
tape through the internal speaker, then pauses for 5 seconds. This pause
provides an opportunity to eject the tape and cancel the load. After the pause, the
tape rewinds again, and message loading begins. NOTE: Never eject the tape
while it is loading.
During tape load, the load light display the progress:
Load Light Indication
Slow flash No tape in machine or rewinding tape
Fast flash Searching tape for audio
On (no flash) Loading message now
Table 4 - Load Light Indications (Tape Load)
At the end of message loading, the tape rewinds and message play begins
automatically, indicated by a solid play lamp.
IMPORTANT NOTE: Once the SoundBrick is loaded and playing, the tape
is not required unless a power failure occurs. Removing the tape does
not affect message play. However, if you do remove the tape and later
insert another one (even if it is the same tape), the SoundBrick erases its
memory and starts the loading process automatically. We recommend
leaving the tape in to allow automatic message reload in the event of a
power outage.
Step 4 – Adjust Volume
After installation and loading is complete, call into the company’s phone system
and ask to be placed on hold. While listening to the on-hold message, adjust the
output level knob on the left side panel as needed.
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MESSAGE PLAY OPERATION
The SoundBrick 500 plays the loaded audio message continuously or only when
externally triggered, depending on the position of option select switch 1.
Continuous Play
The loaded message plays continuously. When the end of the message is
reached it plays again from the beginning in a digital endless loop.
External Trigger
The external trigger function lets you activate message play remotely by using
the optional 1/8” mini-plug trigger cable, available from your messaging
provider. Electrically the trigger signal is optically coupled providing isolation,
static protection and long wiring runs of up to 1500 feet.
One end of the trigger cable plugs into the SoundBrick’s connections panel, the
other end consists of two wires. Message play is triggered by momentarily
shorting the two wires.
When a trigger is detected, the loaded message plays once in its entirety.
While the message is playing, any other triggers are ignored until the message
is over. Only then can the trigger be activated again.
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WALL MOUNTING INSTRUCTIONS
Using the screw holes on the back plate as a guide, secure two screws into the wall
where you want to mount the unit. Then, hang the unit on the screws.
Consider the weight of the SoundBrick when choosing a mounting wall. Make sure
the wall’s construction is sufficiently strong to support the weight of the unit securely.
Make sure both screws are driven into studs or other sturdy supports, not just into
plain drywall.
To mount in this orientation, the distance between the
centerpoints of the mounting screws should be 3 11/32”.
To mount in this orientation, the distance between
the centerpoints of the mounting screws should be
5 3/8”.
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TROUBLESHOOTING
If you have trouble installing or operating the SoundBrick 500, refer to the table below
to help find a solution. If you are unable to solve the problem yourself, contact your
dealer for further assistance.
Problem or
Indication Possible cause and solution
Adjust output level knob.
Re-load tape.
No message plays
Check amplifier or speakers.
Tape is worn out or not prepared to guidelines – obtain
another tape from your messaging provider.
Power interruption occurred during loading.
Tape load error
(play + load lights
flashing alternately) Possible interference from strong electromagnetic field
(i.e. computer monitor or fluorescent lights) – relocate
unit away from source of interference.
Tape drawer won’t
open
If the drawer doesn’t open when you press the eject
button, press eject again.
Tape stuck in deck
or deck is “eating”
tapes
Never eject tape during download. Follow proper tape
load procedure.
To remove stuck tape: Turn power off, wait 10
seconds, turn power on. Wait for deck to disengage play
head before ejecting.
Doesn’t trigger Check trigger wiring. Check option switch 1 setting.
Check the power switch (should be on).
Check power pack for correct DC output voltage &
current.
No power-main
power light is off Check power outlet to make sure it is not controlled by a
switch.
Table 5 - Troubleshooting
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LIMITED WARRANTY AND LIMITATION OF LIABILITY
Avaya Communications warrants to you that the product will be free from defects in material and
workmanship when title passes to you. If you notify Avaya Communications that the product has failed
to operate as warranted within one year of the date title passes to you. Avaya Communications will, at
its option, repair or replace the component or components of the product that failed to operate as
warranted. Any repair or replacement components may be new or refurbished and will be provided on
an exchange basis. If Avaya Communications determines that the product cannot be repaired or
replaced, Avaya Communications will refund the purchase price to you.
If you purchase the product directly from Avaya Communications, Avaya Communications will perform
warranty repair on your premises in accordance with the terms and conditions of Avaya
Communications “Business Day” or “Around-the-Clock” warranty plans. The details of Avaya
Communications warranty plans may be obtained from Avaya Communications. If you purchased the
product from an authorized dealer, you will be covered by Avaya Communications authorized dealer
plan during the warranty period. Contact your authorized dealer for details of Avaya Communications
authorized dealer warranty plan. Avaya Communications obligation to repair, replace or refund as set
forth above is your exclusive remedy.
The limited warranties provided above do not cover damages, defects, malfunctions or product failures
caused by:
•Failure to follow Avaya Communications installation, operation or maintenance instructions;
•Unauthorized modification or alteration of the product or its components;
•Product abuse, misuse or the negligent acts of persons not under the reasonable control of
Avaya Communications;
•Actions of third parties and acts of God other than power surges (e.g. lightning).
This limited warranty applies only to the product purchased directly from Avaya Communications or
purchased directly from an authorized Avaya Communications dealer. This limited warranty does not
apply to products purchased or operated outside the United States.
You may be required to provide Avaya Communications with proof of purchase before Avaya
Communications will perform any warranty replacements.
EXCEPT AS SPECIFICALLY SET FORTH ABOVE, AVAYA COMMUNICATIONS, ITS AFFILIATES,
SUPPLIERS AND DEALERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND
SPECIFICALLY DISCLAIM ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
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EXCEPT FOR PERSONAL INJURY, THE LIABILITY OF AVAYA COMMUNICATIONS, ITS
AFFILIATES, SUPPLIERS AND DEALERS FOR ANY CLAIM. LOSS. DAMAGE OR EXPENSE FROM
ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF THE ACTION, WHETHER IN
CONTRACT, TORT OR OTHERWISE, SHALL NOT EXCEED THE LESSER OF DIRECT DAMAGES
PROVEN OR THE REPAIR OR REPLACEMENT COST OF THE SYSTEM OR THE SYSTEM’S
PURCHASE PRICE. IN NO EVENT SHALL AVAYA COMMUNICATIONS, ITS AFFILIATES,
SUPPLIERS AND DEALERS BE LIABLE FOR INCIDENTAL, RELIANCE, CONSEQUENTIAL OR ANY
OTHER INDIRECT LOSS OR DAMAGE (INCLUDING LOST PROFITS OR REVENUES SUSTAINED
OR INCURRED IN CONNECTION WITH THE SYSTEM). THIS LIMITATION OF LIABILITY SHALL
SURVIVE FAILURE OF THE EXCLUSIVE REMEDY SET FORTH IN THE LIMITED WARRANTY
ABOVE.
FCC NOTICE
RADIO AND TELEVISION INTERFERENCE
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
You may also find helpful the following booklet, prepared by the FCC: "How to
Identify and Resolve Radio-TV Interference Problems." This booklet is available from the
U.S. Government Printing Office, Washington D.C. 20402.
Changes and Modifications not expressly approved by the manufacturer or registrant
of this equipment can void your authority to operate this equipment under Federal
Communications Commissions rules.
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites
applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le
brouillage radioelectrique edicte par le ministere des Communications du Canada."
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QUICK INSTALL INSTRUCTIONS
12VDC power supply
(included)
1/8” mini-plug trigger cable (optional)
➨
Connect to tri
gg
er hardware
mono RCA cable (included)
➨Connect to phone system’s
MOH port
For more detailed instructions, read the inside of the manual.
1. Consult message length table on page 8 if needed. Set option (DIP) switches:
--Message play, switch 1 (off = continuous play MOH, on = trigger play
enable)
--Bandwidth, switches 2-3 (see table 3, page 9)
Note: A switch is on when it is pointing towards the switch numbers and
off when it is pointing away from the switch numbers.
2. Connect the power supply and phone system as shown above. Connect optional
trigger cable, if applicable.
3. Turn the power switch on. Press the eject button on front of the SoundBrick to
open the motorized tape drawer. Insert the cassette into the tape drawer by
gently sliding it underneath the retaining clip, audio side facing front, then
momentarily push the drawer or press the eject button again to close the drawer.
4. A 10-second preview of the tape is played through the internal speaker. This
can only be heard if the speaker is on. The tape then rewinds and begins to load
into memory automatically. After tape load, message playback begins
automatically.
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