Avaya SoundBrick 500 User manual

S
oundBrick
Model 500
INSTALLATION AND OPERATION MANUAL
Quick install
instructions
on back cover
Please leave this manual with the unit at all times
Important warranty information enclosed
SoundBrick500 01/08/2001

TABLE OF CONTENTS
What is the SoundBrick 500? ............................................................................ 4
System Overview .............................................................................................. 5
Front Panel............................................................................................... 5
Connections Panel ................................................................................... 7
Tape Preparation Instructions ........................................................................... 8
Message Length Table...................................................................................... 8
Installation ......................................................................................................... 9
Step 1 – Set the option switches.............................................................. 9
Continuous or Trigger Play, Switch 1.............................................. 9
Bandwidth, Switches 2-3............................................................... 10
Speaker On/Off Switch ................................................................. 10
Step 2 – Connections............................................................................. 10
Step 3 – Load the tape........................................................................... 12
Step 4 – Adjust Volume.......................................................................... 12
Message Play Operation ................................................................................. 13
Continuous Play ..................................................................................... 13
External Trigger...................................................................................... 13
Wall Mounting Instructions .............................................................................. 14
Troubleshooting............................................................................................... 15
Limited Warranty and Limitation of Liability..................................................... 16
FCC Notice...................................................................................................... 17
Quick Install instructions.................................................................................. 18
LIST OF FIGURES
Figure 1 - Front Panel Diagram......................................................................... 5
Figure 2 - Side Panel Diagram .......................................................................... 7
Figure 3 - Option Select Switches ..................................................................... 9
Figure 4 - Installation Diagram ........................................................................ 11
LIST OF TABLES
Table 1 - Play Light + Load Light Indications .................................................... 6
Table 2 - Message Length................................................................................. 8
Table 3 - Option Select Switches ...................................................................... 9
Table 4 - Load Light Indications (Tape Load).................................................. 12
Table 5 - Troubleshooting ............................................................................... 15
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To Order Additional Systems
Call: Your Avaya Communications Sales Representative
1-800-247-7000
or
Avaya Communications Direct
1-800-451-2100
or
The nearest Avaya Communications Authorized Dealer
For Technical Assistance
Avaya Communications provides a toll-free customer help-line 24-hours a day. In the
USA, call the Avaya Communications Help-line at 1-800-628-2888 for assistance or
your Avaya Communications Authorized Dealer. In Canada, call one of the following
Technical Assistance Centers for service or technical assistance:
Eastern Canada and Ottawa: 1-800-363-1882
Ontario: 1-800-387-4268
Central and Western Canada: 1-800-663-9817
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WHAT IS THE SOUNDBRICK 500?
The SoundBrickModel 500 is a solid-state digital audio recording and playback
device designed to provide a continuous-loop audio source for telephone message
on hold and other single-message applications. The message on hold audio
program loads into the SoundBrick’s digital memory automatically from your pre-
recorded cassette tape and is automatically reloaded after power outages.
In addition to the standard continuous-play mode, the SoundBrick 500 can also offer
message play only when remotely activated by connecting devices such as buttons,
switches, or motion sensors to the optional 1/8” mini-plug trigger cable.
The SoundBrick 500 is the most versatile digital player of its kind, with a list of
features that includes:
9User-selectable 3.5KHz, 7.0KHz, and 7.0E KHz bandwidth
94, 8, 16, or 32 minutes of messages
9Internal motorized CD-style tape drawer
9Continuous or triggered message play
9Modern plastic case design
9User-friendly controls and indicators
9Wall-mountable
9Separate 8Ωand 1KΩRCA output jacks
9Built-in 2-watt amplifier
Each SoundBrick is built to exacting quality standards using state-of-the-art SMT
(surface mount) assembly for outstanding reliability and years of dependable service.
To get the best possible performance from your SoundBrick, please take the time to
read this manual and fully familiarize yourself with how the SoundBrick works before
you begin installation.
Use the space below to record information about the SoundBrick and about your messaging
provider. You will need this information should you require assistance installing or configuring the
unit, and when you need a new audio program.
Dealer name:
Contact person:
Phone:
Address:
Serial number (11 digits):
Memory (circle one): 4 Min. 8 Min. 16 Min. 32 Min.
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SYSTEM OVERVIEW
Front Panel
The monitor speaker, tape drawer eject button, and indicator lights are located on
the front panel.
Main
power
light
Monitor
speaker
Eject
button
Play,
load, and
status
lights
Figure 1 - Front Panel Diagram
Main power light – When lit, indicates the power supply is connected and
plugged into an AC outlet and the power switch is on.
Monitor speaker – A built-in speaker, useful for previewing the tape while
downloading and listening to the audio output being provided to the
telephone system’s message on hold port. Note that the speaker’s
volume is not adjustable.
Eject button – Opens and closes the motorized tape drawer for tape loading
and removal. Momentarily pushing the motorized tape drawer will also
result in a closure.
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Play, Load, and Status lights
Play and Load lights — These lights together indicate the current status
of the unit.
Play Light Load Light Indication
Off Slow flash Unit Empty – no tape, no messages
Off Fast flash Searching tape
Off On (no flash) Loading tape now
On (no flash) Off Playing message now
Slow flash Off Waiting for trigger
Alternating flash Tape load error
Simultaneous flash Hardware error
Table 1 - Play Light + Load Light Indications
Status light — Not used. This light is always off.
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Connections Panel
The left side panel is where the connectors are for external equipment including
the power supply, the phone system that receives the SoundBrick's output, and
the optional external trigger cable. Also located here are the volume (level)
control, the main power switch, the internal speaker switch, and the option select
(DIP) switches.
Power supply connector (12VDC, 500mA, center
pin positive
)
Power switch
3 option select (“DIP”) switches, used to set
continuous or trigger mode and bandwidth.
Connector for the 1/8” mini-plug trigger cable
(optional part) for remote message activation
Internal speaker switch
RCA connectors for audio output. Separate 8Ω
and 1KΩoutputs provided for impedance
matching.
Output level adjustment knob
Figure 2 - Side Panel Diagram
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TAPE PREPARATION INSTRUCTIONS
To get the best audio reproduction, it is essential to start with a high-quality
recording. In order to load into memory properly, your audio tape program must
conform to the following guidelines exactly.
1. Use only normal bias (Type I) tapes not exceeding 90 minutes in capacity.
2. Do not use high bias, chrome, or metal tapes.
3. Do not use DOLBYor any other noise reduction system.
4. Record your production in 2-channel mono. The audio level should average
0dB while peaking no hotter than +6dB.
5. Start the recording no later than 20 seconds from the beginning of the tape.
6. The message cannot have embedded passages averaging less than -25dB for
longer than 5 seconds, because the unit interprets this as silence, signifying the
end of the load.
7. There should be at least 5 seconds of silence at the end of the message to
signify the end of the message.
MESSAGE LENGTH TABLE
Message length is determined by the memory size of your unit and the
bandwidth/sample rate setting. Higher bandwidth settings provide better audio
quality but also reduce the total message length.
Refer to the following table to find your maximum message length.
Memory Size
4 Min. 8 Min. 16 Min. 32 Min. Bandwidth Sample
Rate
4 Min. 8 Min. 16 Min. 32 Min. 3.5 KHz 34 KBps
2 Min. 4 Min. 8 Min. 16 Min. 7.0 KHz 69 KBps
90 Sec. 3 Min. 6 Min. 12 Min. 7.0E KHz 92 KBps
Table 2 - Message Length
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INSTALLATION
Step 1 – Set the option switches
Set the option select “DIP” switches to match your requirements for play mode,
bandwidth, and speaker on/off.
“off”
“on”
Figure 3 - Option Select Switches
This example is for illustrative purposes only.
Your actual switch settings will vary.
A switch is “ON” when it is pointing TOWARDS the switch numbers. The switch is
“OFF” when it is pointed AWAY FROM the switch numbers. In the picture shown
above, switch 1 is “off” and switch 2 is “on.”
Switch # Option Possible Values
1 Message play On = Trigger play enable
Off = Continuous play (MOH)
2-3 Bandwidth
2 Off, 3 Off = 3.5KHz/34KBps
2 On, 3 Off = 7.0KHz/69KBps
2 Off, 3 On = 7.0E KHz/92KBps
4 Factory Test
Not Used
Table 3 - Option Select Switches
IMPORTANT NOTE: Changes to the bandwidth setting do not take effect
until power is recycled and the tape reloaded.
Continuous or Trigger Play, Switch 1
For most applications, including message on hold, message play should be set
to continuous (switch off). If the switch is on, the message will play
continuously until the external trigger is plugged in. Momentarily activating the
trigger will play the message once.
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Bandwidth, Switches 2-3
Sets the fidelity of audio messages. There is a trade-off between audio quality
and recording time: The higher the audio quality, the less the storage time.
The minutes of memory equipped on your unit (4, 8, 16, or 32) is printed on the
serial number label on the bottom of the unit, and assumes a bandwidth
3.5KHz. The 7.0KHz setting provides better audio quality, but reduces the
amount of recording time by one-half (i.e. a 16 minute unit can only store 8
minutes of audio). Similarly, the 7.0E KHz setting provides even better audio
quality than the 7.0KHz setting, but also reduces the amount of audio storage,
in this case an additional 25% over the 7.0KHz setting. See the message
memory table on page 8 for audio storage times for different memory and
bandwidth configurations.
Speaker On/Off Switch
This switch turns the internal speaker on (switch on) and off (switch off). Note
the speaker’s volume cannot be adjusted. The output level knob only adjusts
the level of the output signal provided to the phone system, not the volume of
the internal speaker.
Step 2 – Connections
Locate the SoundBrick 500 within 6 feet of a 110VAC outlet. The unit is designed
to be placed on a flat, level surface or securely mounted on a wall. Be sure to
leave clearance for connections and adjustments.
IMPORTANT NOTE: Devices that emit strong electromagnetic fields such
as computer monitors and fluorescent lights may interfere with message
loading, so locate the unit at least a few feet away (or farther if necessary)
from such devices.
To help protect against power surges and other electrical problems, the use of a
quality surge suppressor strip (which is different from a standard multi-outlet
power strip) is strongly recommended. Damage caused by power surges,
lightning, or other electrical problems are not covered under warranty.
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