Avaya DEFINITY Server R User manual

Upgrades and Additions for
Avaya DEFINITY®Server R
555-233-115
Issue 7
November 2003

Copyright 2003, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However,
information is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there may be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications
services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call
the Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
How to Get Help
For additional support telephone numbers, go to the Avaya support
Web site: http://www.avaya.com/support. If you are:
• Within the United States, click the Escalation Management link.
Then click the appropriate link for the type of support you need.
• Outside the United States, click the Escalation Management link.
Then click the International Services link that includes telephone
numbers for the international Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.
Your company's “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be
otherwise authorized) who accesses your telecommunications
equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous
(time-multiplexed and/or circuit-based) or asynchronous (character-,
message-, or packet-based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll
facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions
associated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
variety of losses to your company (including but not limited to,
human/data privacy, intellectual property, material assets, financial
resources, labor costs, and/or legal costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its
networked equipment rests with you - Avaya’s customer system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge and
resources from a variety of sources including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience differences in product performance,
reliability and security depending upon network configurations/design
and topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other
than those specified by Avaya Inc. The correction of interference
caused by such unauthorized modifications, substitution or attachment
will be the responsibility of the user. Pursuant to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following
international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition
including all relevant national deviations as listed in Compliance with
IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition
Safety Requirements for Customer Equipment, ACA Technical
Standard (TS) 001 - 1997
One or more of the following Mexican national standards, as
applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019
SCFI 1998
The equipment described in this document may contain Class 1
LASER Device(s). These devices comply with the following
standards:
• EN 60825-1, Edition 1.1, 1998-01
• 21 CFR 1040.10 and CFR 1040.11.

The LASER devices operate within the following parameters:
• Maximum power output: -5 dBm to -8 dBm
• Center Wavelength: 1310 nm to 1360 nm
Luokan 1 Laserlaite
Klass 1 Laser Apparat
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation
exposures. Contact your Avaya representative for more laser product
information.
Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following
international EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of
Information Technology Equipment, CISPR 22:1997 and
EN55022:1998.
Information Technology Equipment – Immunity Characteristics –
Limits and Methods of Measurement, CISPR 24:1997 and
EN55024:1998, including:
• Electrostatic Discharge (ESD) IEC 61000-4-2
• Radiated Immunity IEC 61000-4-3
• Electrical Fast Transient IEC 61000-4-4
• Lightning Effects IEC 61000-4-5
• Conducted Immunity IEC 61000-4-6
• Mains Frequency Magnetic Field IEC 61000-4-8
• Voltage Dips and Variations IEC 61000-4-11
• Powerline Harmonics IEC 61000-3-2
• Voltage Fluctuations and Flicker IEC 61000-3-3
Federal Communications Commission Statement
Part 15:
Part 68: Answer-Supervision Signaling
Allowing this equipment to be operated in a manner that does not
provide proper answer-supervision signaling is in violation of Part 68
rules. This equipment returns answer-supervision signals to the public
switched network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorded announcement that can be administered by
the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct
inward dialed (DID) calls forwarded back to the public switched
telephone network. Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
Avaya attests that this registered equipment is capable of providing
users access to interstate providers of operator services through the use
of access codes. Modification of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator
Consumers Act of 1990.
REN Number
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
This equipment complies with Part 68 of the FCC rules. On either the
rear or inside the front cover of this equipment is a label that contains,
among other information, the FCC registration number, and ringer
equivalence number (REN) for this equipment. If requested, this
information must be provided to the telephone company.
For G350 and G700 Media Gateways:
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the rear of this equipment is a
label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. The digits represented by ## are
the ringer equivalence number (REN) without a decimal point (for
example, 03 is a REN of 0.3). If requested, this number must be
provided to the telephone company.
For all media gateways:
The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line
may result in devices not ringing in response to an incoming call. In
most, but not all areas, the sum of RENs should not exceed 5.0. To be
certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company.
REN is not required for some types of analog or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following tables.
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
Note: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the
interference at his own expense.
Manufacturer’s Port
Identifier FIC Code
SOC/RE
N/
A.S.
Code
Netwo
rk
Jacks
Off premises station OL13C 9.0F RJ2GX,
RJ21X,
RJ11C
DID trunk 02RV2-T 0.0B RJ2GX,
RJ21X
CO trunk 02GS2 0.3A RJ21X
02LS2 0.3A RJ21X
Tie trunk TL31M 9.0F RJ2GX
Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C
1.544 digital interface 04DU9-BN 6.0F RJ48C,
RJ48M
04DU9-IKN 6.0F RJ48C,
RJ48M
04DU9-ISN 6.0F RJ48C,
RJ48M
120A4 channel service unit 04DU9-DN 6.0Y RJ48C

For G350 and G700 Media Gateways:
For all media gateways:
If the terminal equipment (for example, the media server or media
gateway) causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of
service may be required. But if advance notice is not practical, the
telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if
you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide
advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty
information, please contact the Technical Service Center at
1-800-242- 2121 or contact your local Avaya representative. If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the
problem is resolved.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant. It is
recommended that repairs be performed by Avaya certified
technicians.
The equipment cannot be used on public coin phone service provided
by the telephone company. Connection to party line service is subject
to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.
This equipment, if it uses a telephone receiver, is hearing aid
compatible.
Canadian Department of Communications (DOC) Interference
Information
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme
NMB-003 du Canada.
This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the
registration number. The abbreviation, IC, before the registration
number signifies that registration was performed based on a
Declaration of Conformity indicating that Industry Canada technical
specifications were met. It does not imply that Industry Canada
approved the equipment.
Declarations of Conformity
United States FCC Part 68 Supplier’s Declaration of Conformity
(SDoC)
Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168
label identification number complies with the FCC’s Rules and
Regulations 47 CFR Part 68, and the Administrative Council on
Terminal Attachments (ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal
equipment described in this document complies with Paragraph
68.316 of the FCC Rules and Regulations defining Hearing Aid
Compatibility and is deemed compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are
available on the following Web site: http://www.avaya.com/support.
All Avaya media servers and media gateways are compliant with FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org by conducting a search using “Avaya”
as manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document
bearing the “CE” (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) can be obtained
by contacting your local sales representative and are available on the
following Web site: http://www.avaya.com/support.
Japan
This is a Class A product based on the standard of the Voluntary
Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic
environment, radio disturbance may occur, in which case, the user
may be required to take corrective actions.
To order copies of this and other documents:
Call: Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX [phone] or 1.207.626.7269
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail: [e-mail]
For the most current versions of documentation, go to the Avaya
support Web site: http://www.avaya.com/support.
Manufacturer’s Port
Identifier FIC Code
SOC/RE
N/
A.S.
Code
Netwo
rk
Jacks
Ground Start CO trunk 02GS2 1.0A RJ11C
DID trunk 02RV2-T AS.0 RJ11C
Loop Start CO trunk 02LS2 0.5A RJ11C
1.544 digital interface 04DU9-BN 6.0Y RJ48C
04DU9-DN 6.0Y RJ48C
04DU9-IKN 6.0Y RJ48C
04DU9-ISN 6.0Y RJ48C
Basic Rate Interface 02IS5 6.0F RJ49C

Contents
Issue 7 November 2003 v555-233-115
About This Book ix
■Offer Categories ix
■Conventions used in this book x
■How to get this book xii
■How to get technical assistance xiii
■Security xiv
■Antistatic Protection xiv
■Remove/Install circuit packs xiv
■Trademarks xiv
■Tell us what you think xv
1Upgrading Release 9/10r to Avaya
DEFINITY Server R Running
Avaya Communication Manager 1-1
■Read This First 1-1
■Task Table 1-3
2Upgrading G3rV4 and R5/6/7/8r to
Avaya DEFINITY Server R running
Avaya Communication Manager 2-1
■Required hardware 2-1
■Hardware replacement 2-2
■Read This First 2-2
■Task Table 2-5
■Phase 1 Hardware Replacement 2-9
■Phase 2 Hardware Addition/Replacement 2-32

Contents
555-233-115vi Issue 7 November 2003
3Upgrading G3vs to an
Avaya DEFINITY Server R running
Avaya Communication Manager 3-1
■Read This First 3-2
■Task Tables 3-4
■Perform Pre-cutover Procedures 3-5
■Remove the Present System 3-10
■Install the MCC1 Cabinets 3-14
■Complete the Upgrade 3-19
■DEFINITY AUDIX Power Procedures 3-25
4Upgrading R5si/R6si to an Avaya
DEFINITY Server R EPN running
Avaya Communication Manager 4-1
■Read This First 4-2
■Task Tables 4-7
■Preliminary Procedures 4-9
■Dismantle SCC PPN 4-15
■Convert to SCC EPN 4-17
■Install the EPN 4-20
■Interconnect Port Networks with Fiber Optic Cabling 4-40
■DEFINITY AUDIX Power Procedures 4-65
5Upgrading a Multicarrier G2
Universal Module to Avaya
DEFINITY Server R EPN running
Avaya Communication Manager 5-1
■Single-Mode Fiber Attenuators 5-2
■Read This First 5-2
■Preliminary Procedures 5-9
■Task Tables 5-10
■Standard Reliability 5-14
■Remove Module Control Carrier(s) 5-20
■Install Expansion Control Carrier(s) 5-26

Contents
Issue 7 November 2003 vii555-233-115
■Interconnect Port Networks 5-29
■Complete the Upgrade 5-29
■High Reliability 5-39
■Remove Module Control Carrier(s) 5-44
■Install Expansion Control Carrier(s) 5-49
■Interconnect Port Networks 5-53
■Complete the Upgrade 5-53
■Critical Reliability 5-63
■Remove Module Control Carrier(s) 5-69
■Install Expansion Control Carrier(s) 5-75
■Interconnect Port Networks 5-82
■Complete the Upgrade 5-83
■Interconnect Port Networks with Fiber Optic Cabling 5-92
6Adding New Carriers and EPN Cabinets 6-1
■Add MCC Port Carriers 6-2
■Add a Control Carrier (Add Duplication) 6-14
■Add the Fiber Optic Cable 6-33
■Add Center Stage Switch 6-47
■Add a Switch Node Carrier 6-52
■Install a New EPN Cabinet in an Existing System 6-76
■Remove an EPN Cabinet from an Existing System 6-88
■DEFINITY AUDIX Power Procedures 6-94
7Adding or Removing Cabinet Hardware 7-1
■Add Circuit Packs 7-1
■List of Circuit Packs 7-2
■Upgrade Firmware on Programmable Circuit Packs 7-6
■Installing TN464GP/TN2464BP
with Echo Cancellation 7-23
■Add CO, FX, WATS, and PCOL 7-25
■Add DID Trunks 7-26
■Add Tie Trunks 7-26
■Add DS1 Tie and OPS 7-28
■Add Speech Synthesis 7-28

Contents
555-233-115viii Issue 7 November 2003
■Add Code Calling Access 7-28
■Add Pooled Modem 7-29
■Add Multiple Integrated Announcement
Circuit Packs 7-30
■Add ISDN—PRI 7-42
■Add CallVisor ASAI 7-43
■Add TTC Japanese 2-Mbit Trunks 7-45
■Add DCS Interface 7-45
■Add ISDN—BRI 7-48
■Add Radio Controller 7-49
■Add External Modem to EPN 7-49
■Add IP Solutions 7-50
■Installing an Integrated Channel
Service Unit (ICSU) Module 7-94
■Installing a 3150/3170 Channel Service Unit 7-98
AFiber Link Administration A-1
■Administer Fiber Links A-1
BTroubleshooting an Upgrade B-1
■You can help B-1
■Troubleshooting guidelines B-1
■Troubleshooting License File problems B-8
■Where to get additional help B-14
CAccess Security Gateway C-1
■Using the ASG Mobile C-2
IN Index IN-1

Issue 7 November 2003 ix555-233-115
About This Book
NOTE:
The UN331C processor server circuit pack used in The DEFINITY Server R
will not be sold after November 3, 2003. The UN331C processor server
circuit pack cannot be upgraded to Avaya Communication Manager 2.0, but
upgrades to Avaya Communication Manager 1.3.x will be sold until
November, 2004. Please consult "Upgrades and Additions for Avaya
DEFINITY Server R," 555-233-115, for information about upgrading to
Communication Manager 1.3.
This book is intended for use by trained installation technicians and provides
procedures for upgrading existing equipment to an Avaya™ DEFINITY®Server R
running Avaya Communication Manager. This book is intended to cover software
and hardware upgrades and additions to existing systems only.
Other hardware installation procedures are in the Multicarrier Cabinets (MCC1)
installation instructions in Made Easy Tool (http://made-easy.avaya.com/). To add
adjuncts and peripheral devices, refer to Installation for Adjuncts and Peripherals
for Avaya Communication Manager.
Offer Categories
Features are limited depending on the category purchased by the customer. Offer
Category A allows access to all DEFINITY features. Offer Category B allows
access to a subset of DEFINITY features. Contact your Avaya representative for
more information.

About This Book
555-233-115
x Issue 7 November 2003
Conventions used in this book
Systems and circuit packs
■The word “system” is a general term encompassing all references to the
Avaya DEFINITY Server R running Avaya Communication Manager.
■Circuit pack codes (for example, TN780 or TN2182B) are shown with the
minimum acceptable alphabetic suffix (like the “B” in the code TN2182B).
Generally, an alphabetic suffix higher than that shown is also acceptable.
However, not every vintage of either the minimum suffix or a higher suffix
code is necessarily acceptable. A suffix of “P” means that firmware can be
downloaded to that circuit pack.
■The term “ASAI” is synonymous with the newer CallVisor ASAI.
■The term “cabinet” generally refers to the MCC1 (multi-carrier) cabinet.
■UUCSS refers to a circuit pack address in cabinet-carrier-slot order.
Typographic
Other terms and conventions might help you use this book.
■Commands are printed in bold face as follows: command.
We show complete commands in this book, but you can usually type an
abbreviated version of the command. For example, list configuration
station can be typed as list config sta.
■Screen displays and names of fields are printed in constant width as
follows: screen display.
A screen is any form displayed on your computer or terminal monitor.
■Variables are printed in italics as follows: variable.
■Keys and buttons are printed as follows: KEY.
■To move to a certain field, you can use the TAB key, arrows, or the ENTER
key (the ENTER key may appear as the RETURN key on your keyboard).
■If you use terminal emulation software, you need to determine what keys
correspond to ENTER, RETURN, CANCEL, HELP, NEXT PAGE, etc.
■In this book we use the terms “telephone” and “voice terminal” to refer to
phones.
■If you need help constructing a command or completing a field entry,
remember to use HELP.
— When you press HELP at any point on the command line, a list of
available commands appears.
— When you press HELP with your cursor in a field on a screen, a list of
valid entries for that field appears.

Conventions used in this book
Issue 7 November 2003 xi555-233-115
■The status line or message line can be found near the bottom of your
monitor display. This is where the system displays messages for you.
Check the message line to see how the system responds to your input.
Write down the message if you need to call our helpline.
■When a procedure requires you to press ENTER to save your changes, the
screen you were working on clears and the cursor returns to the command
prompt.
The message line shows “command successfully completed” to
indicate that the system accepted your changes.
Admonishments
Admonishments in this book have the following meanings:
!CAUTION:
Denotes possible harm to software, possible loss of data, or possible service
interruptions.
!WARNING:
Denotes possible harm to hardware or equipment.
!DANGER:
Denotes possible harm or injury to your body.
Physical dimensions
■Physical dimensions in this book are in inches (in.) followed by metric
centimeters (cm) in parentheses.
■Wire gauge measurements are in AWG followed by the cross-sectional
area in millimeters squared (mm2) in parentheses.

About This Book
555-233-115
xii Issue 7 November 2003
How to get this book
On the Web
If you have internet access, you can view and download the latest version of this
book. To view the book, you must have a copy of Acrobat Reader.
To access the latest version:
1. At your browser, go to the Avaya web site:
http://www.avaya.com
2. Select Support.
3. Select Online Services.
4. Select Documentation.
5. Select Recent Documents.
6. Scroll down to find the latest release of DEFINITY or Avaya
Communication Manager documents.
7. Search for the document number to view the latest version of the book.
Non-WebThis book and any other DEFINITY or Avaya Communication Manager books can
be ordered directly from:
Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
[phone] (phone)
[phone] (fax)
Non-800 numbers:
[phone] (phone)
[phone] (fax)

How to get technical assistance
Issue 7 November 2003 xiii555-233-115
How to get technical assistance
For additional support and trouble escalation:
1. At your browser, go to the Avaya web site:
http://www.avaya.com
2. Select Support
3. If you are:
■Within the United States, click Escalation Lists, which includes
escalation phone numbers within the USA.
■Outside the United States, click Escalation Lists then click
Global Escalation List, which includes phone numbers for the
regional Centers of Excellence.
If you do not have Web access, use the phone numbers below.
NOTE:
You may need to purchase an extended service agreement to use some of
these resources. See your Avaya representative for more information.
Table 1. Avaya support
Support Number
■DEFINITY Helpline (for help with feature
administration and system applications) [phone]
■Avaya National Customer Care Center Support
Line (for help with maintenance and repair) [phone]
■Avaya Toll Fraud Intervention [phone]
■Avaya Corporate Security [phone]
[phone]
■International Technical Assistance Center (ITAC) [phone]
For all international resources, contact your local Avaya authorized dealer for any
additional help and questions.
Continued on next page

About This Book
555-233-115
xiv Issue 7 November 2003
Security
To ensure the greatest security possible for customers, Avaya Inc. offers services
that can reduce toll-fraud liabilities. Contact your Avaya Inc. representative for
more security information.
Login security is an attribute of the Avaya Communication Manager. Existing
passwords expire 24 hours after installation.
For Access Security Gateway (ASG), see Appendix C, ‘‘Access Security
Gateway’’.
Antistatic Protection
!CAUTION:
When handling circuit packs or any components of a DEFINITY System,
always wear an antistatic wrist ground strap. Connect the strap to an
approved ground such as an unpainted metal surface on the DEFINITY
System.
Remove/Install circuit packs
!CAUTION:
When the power is on:
■The control circuit packs cannot be removed or installed.
■The port circuit packs can be removed or installed.
Trademarks
All trademarks identified by ® or ™ are registered trademarks or trademarks,
respectively, of Avaya Inc. All other trademarks are the property of their respective
owners.

Tell us what you think
Issue 7 November 2003 xv555-233-115
Tell us what you think
Let us know what you like or don’t like about this book. Although we can’t respond
personally to all your feedback, we promise we will read each response we
receive.
Write to us at: Avaya Inc.
Product Documentation Group
1300 W. 120th Ave.
Westminster, CO 80234 USA
Fax to: 303-538-1741
Send email to: [e-mail]

About This Book
555-233-115
xvi Issue 7 November 2003

Issue 7 November 2003 1-1555-233-115
1
Upgrading Release 9/10r to Avaya
DEFINITY Server R Running
Avaya Communication Manager
This section provides the information necessary to upgrade the software from a
DEFINITY ECS Release 9/10r system to Avaya DEFINITY Server R running
Avaya Communication Manager. The following hardware must already be
installed:
■TN1657 disk drive, Vintage 9 or later
■TN2211 optical drive, Vintage 1 or later
■UN332C MSSNET circuit pack, Vintage 5
■UN330B Duplication Interface circuit packs, Vintage 3 or later
■TN1650B memory circuit packs, any vintage, for a total of 4 per control
carrier.
The procedures for this software upgrade apply to Standard, High, or Critical
reliability systems.
Read This First
Service Interruption
The upgrade process requires a non–call-preserving service interruption in a
Standard reliability system and no non–call-preserving service interruption for
High or Critical reliability systems. The service interruption must be closely
coordinated with the customer and the local account team. The service outage for
standard reliability is 2 to 15 minutes, depending on the size of the installation.

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Call Management System (CMS)
The CMS link is dropped and restarted during the upgrade, causing:
■Loss of CMS data. To minimize the measurement data loss, perform the
upgrade just after the last CMS measurement interval. If needed, print the
reports before starting the upgrade.
■Dropped calls (call processing aborted) if a measured trunk that was part of
the conference dropped off the call before the end of the call. Customers
experiencing this symptom and who are running R3V4 CMS should update
to r3v4ao.e or higher.
7-digit dial plan expansion
The upgrade automatically converts the old Uniform Dial Plan forms to the new
forms. These forms are discussed completely in the Administrator’s Guide for
Avaya Communication Manager.
Upgrading customers can migrate to the 6-/7-digit dial plan or not:
■Customers who want to migrate to the 6-/7-digit dial plan can
— freeze their translations and send them to the TSO for conversion.
For customers who do not have optical drives, Avaya must migrate
those translations to customer-compatible media.
— re-administer the switch themselves (no translation freeze required).
■Customers who do not want to migrate to a 6-/7-digit dial plan (want to
keep their current 4-/5-digit dial plan) experience no changes after
upgrading to Avaya Communication Manager. That is, if they had 4-digit
dialing before the upgrade, they have 4-digit dialing afterwards.
Software compatibility and translation errors
Before starting the upgrade, always check the Software Release Letter that
accompanies the system removable media. Translation corruption occurs if you
load incompatible software.
After loading the new software, check for translation errors. To do this, log off and
then log back in. Check for a Translation Corruption Detected message
before proceeding with the upgrade.
If the message indicates errors, do not continue with the upgrade until the errors
are corrected.

Task Table
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Usable circuit packs
Every circuit pack used in the system must conform to the minimum usable
vintage requirements for that system. Replace all unusable vintage circuit packs
with current vintages. For information about usable vintages of non-U.S. circuit
packs, refer to the ITAC Tech Alert from your regional distributor.
Survivable Remote EPNs
Check if Survivable Remote EPNs are installed and accessible. The upgrade
outage can place the SREPNs into survive mode. After the upgrade, you need to
switch them back to normal mode.
Wireless Systems
If the system uses Wireless Business System, you need to re-enable the radio
controllers after the upgrade. Refer to Chapter 1, “UTAM Disablement” in the
Avaya DEFINITY®Wireless Business System Maintenance book. Refer also to
Chapter 2, “Switch Administration” in Avaya DEFINITY®Wireless Business
System Installation and Test.
NOTE:
This activity can only be performed with the init login.
Customer Requirements
If the system has a TN750B or earlier announcement circuit pack, customers are
required to back up the announcements before the upgrade. The Avaya field
technician will not do this.
G3r only allows the contents of one integrated announcement board to be saved
to its storage media. Backing up multiple announcement boards requires multiple
removable media. Integrated announcement boards require administered data
modules to successfully save announcements to storage media.
Task Table
Table 1-1 lists the high-level tasks to perform the upgrades. Refer to the
appropriate page for instructions for each step.
The upgrade procedure is similar for Standard, High, or Critical Reliability systems
with a few exceptions, which are noted in the applicable steps.

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Table 1-1. Upgrade tasks: R9/10r to Avaya Communication Manager
✓Task Description Page
Pre-upgrade checklist 1-5
Duplicate System Software 1-16
Verify System Status 1-16
Record all Busyouts 1-17
Check Link Status 1-17
Check Clock Synchronization 1-17
Check for Translation Corruption 1-17
Check SPE 1-18
Save Translations to Disk Drive (pre-upgrade) 1-18
Save Translations to Removable Media (pre-upgrade) 1-18
Verify Software Versions and Translation Timestamp 1-18
Disable Scheduled Maintenance and Alarm Origination 1-19
Busyout MMI Circuit Packs 1-20
Upgrade the Software 1-20
Install the License File 1-21
Administer No-License/Emergency Numbers 1-22
Set Daylight Savings Rules 1-23
Set Locations (if necessary) 1-24
Set core dump vector (H/C only) 1-24
Release MMI (High/Critical reliability only) 1-24
Check for Translation Corruption 1-25
Verify the Upgrade 1-25
Enable Scheduled Maintenance 1-26
Save Translations to Removable-Media 1-26
Save Announcements to Removable-Media 1-26
Register the Switch for Maintenance 1-26
Save Translations to Disk 1-30
Save Translation to Back Up Disk 1-30
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