Avaya MERLIN MAGIX Quick start guide

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA IIncr.'s
experience configuring its systems. These notes cannot anticipate every configuration possibility given
the inherent variations in all hardware and software products. Please understand that you may experience
a problem not detailed in a Configuration Note. If so, please notify the TAC/TSO at [phone] and
if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for errors or
omissions contained herein.
Octel® 100
Messaging Server
Configuration Note 7007
Avaya Merlin Magix™*
Revised 06/14/01
Telephone
Desktop Computer
With
Dialogic Analog Board(s)
Central Office Analog Lines
Trunks
Merlin Magix
1.0 METHOD OF INTEGRATION
Integration is achieved by Inband signaling. Call forward to personal
greeting is achieved via DTMF signals passed from the Avaya Merlin
Magix to Octel 100. Message waiting indicators are set and canceled by
dialing a feature access code followed by the extension number. A
hookflash followed by the extension transfers the caller to the operator.
1.1 SUPPORTED VOICE PROCESSING MODULE
The Octel 100 is a Year 2000 (Y2K) compliant, PC based, enhanced voice
messaging product release intended to replace the OPC, Signature
Performer, CEO, CP, and CP+ product lines. For installed systems that
have port capacities above 16 ports contact your Avaya representative for
the proper solution
Inband signaling is
used for integration
Supported Voice Processing
Module

Octel 100 Configuration Note (7007)
Avaya Merlin Magix Confidential Page 2
The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the
disclaimer on page 1
Avaya Inc. PROPRIETARY. Use pursuant to Company instructions
Avaya
Communications Applications Group
2.0 ORDERING INFORMATION
There are many options available for this product, depending on the
application. Voice Boards supported:
Dialogic DIALOG/4 ™
Fax Boards supported:
Brooktrout TruFax®200
Optional Remote Service
Internal Modem
Please consult with your sales representative.
3.0 AVAYA MERLIN MAGIX HARDWARE REQUIREMENTS
<One single line port for each Octel 100 port. This may be
provided by
−016TRR 16-tip/ring extension jacks with 4 touch-tone
Receivers (TTRs).
or
<016ETR 16 ETR extension jacks including 6 with tip/ring
functionality with 4 touch-tone receivers
<491D1 Power Supply Module:
−Equipped with optional 129B Frequency Generator 30 Hz.
or
−Equipped with optional 129C Frequency Generator 25 Hz.
Note: A TTR is needed by an analog port whenever DTMFs are being
processed. The number of TTRs is dependent on the number of
analog ports and the loading of those ports. A good estimation is
0.75 TTRs per port for a moderately loaded system.
3.1 AVAYA MERLIN MAGIX SOFTWARE REQUIREMENTS
<Release 1,or 2.
3.2 ADDITIONAL MATERIAL REQUIREMENTS
The voice board used to interface Octel 100 VoiceMail is a four-port
board. System configurations may reflect partial use of a board. The
board used to interface Octel 100 FaxMail is a two-port board. You will
need:
<One RJ-14 jack with 4-conductor line cord for every two Octel
100 ports.
<For optional remote service access:
−One analog line
−One RJ-11 Jack for above and 2-conductor modular
telephone cord.
O100 Ordering Information
This integration will support 16
ports.
Avaya Merlin Magix Hardware
Requirements
Avaya Merlin Magix Software
Requirements
Additional Material Requirements

Octel 100 Configuration Note (7007)
Avaya Merlin Magix Confidential Page 3
The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the
disclaimer on page 1
Avaya Inc. PROPRIETARY. Use pursuant to Company instructions
Avaya
Communications Applications Group
<If optional FaxMail is installed:
−One analog line per fax port
−One RJ-11 jack for every Brooktrout TruFax®200 fax port
4.0 SUPPORTED FEATURES
[ü] Items are supported
System Forward to Personal Greeting Multiple Return to Operator [ü]
All Calls [ ]Direct Call [ü]
Ring/no answer [ü]Auto Attendant [ü]
Busy [ü]Outcalling [ü]
Busy/No Answer [ ]Personal Greeting of Original-Called Party
Do Not Disturb [ ]Multiple Call Forward [ ]
Station Forward to Personal Greeting Double Call Forward [ ]
All Calls [ü]Call Coverage [ü]
Ring/no answer [ ]Intercom Paging [ ]
Busy [ ]Supervised Transfers
Busy/No Answer [ ]Call Screening [ü]
Do Not Disturb [ ]Call Queuing [ü]
Flexible Forwarding Intercom Paging1[ü]
Forward to No Answer Greeting [ ]Identify Calling Party (Ver. 1.5 and up)
Forward to Busy Greeting [ ]System Forward to Personal Greeting [ü]
Intercom/CO Forwarding [ ]Station Forward to Personal Greeting [ ]
Message Waiting Flexible Forwarding (NA with CO) [ ]
LCD Display [ ]Record Telephone Conversation2[ü]
LED [ü]
1See Section 7.4
Lamp [ ]
2See Section 6.5
Audible / Stutter Dial Tone [ ]
4.1 DISCONNECT TYPE
Disconnect supervision is indicated by the Merlin Magix returning internal
dialtone. For proper external disconnect supervision, Ground start, or
Supervised Loop start CO lines are recommended. (See Note section 7.2)
5.0 CONFIGURING THE AVAYA MERLIN MAGIX
Before you begin programming, it is recommended that a hard copy of the
customer database be obtained to verify existing programming. All
changes to the Avaya Merlin Magix should be performed by a certified
System Manager—those personnel who plan, program, maintain, and
manage the system or, qualified support personnel who are responsible for
installation and initial system programming.
Note: Assignment of extensions has two elements send, and receive. As
"sender", an extension can only be assigned to either an
extension or a group. As "receiver", an extension can be
assigned in multiple groups. An extension number, once
assigned to a Calling Group or Line/Pool, is committed as a
Sender. This extension, however, can be used as a Receiver in
other groups.
Only the extensions for the tip/ring ports associated with a voice
messaging system may be in VMI Calling Groups. There is a
Supported Integration Features
Programming Avaya Merlin
Magix system parameters

Octel 100 Configuration Note (7007)
Avaya Merlin Magix Confidential Page 4
The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the
disclaimer on page 1
Avaya Inc. PROPRIETARY. Use pursuant to Company instructions
Avaya
Communications Applications Group
system maximum of 20 VMI Calling Groups, and any one Calling
Group may have a maximum of 20 members. An extension may
be a member of only one Calling Group.
5.1 DEFAULT NUMBERING SCHEME
The following figure is a 2-digit map of the factory settings in gray spaces.
1 LDN (QCC Queue)
2 Remote Access
Extensions can be renumbered to any number shown in the white spaces.
5.2 AVAYA MERLIN MAGIX SYSTEM PROGRAMMING
Refer to the Programming section in the Avaya Merlin Magix manual for
information on entering, saving, and exiting database programming.
The factory setting is Hybrid/PBX, we recommend the Magix system be
configured as a hybrid/PBX. This programming must be done when the
system is idle. In addition, this programming will cause the system to
restart when you are finished. Therefore, choose an appropriate time for
this procedure.
Magix's Mode All
Factory Setting Hybrid/PBX
From the System Programming Menu
Select System
Select Mode
Select Hybrid/PBX
Press <Enter> to save.
Avaya Merlin Magix System
Programming
System àà Mode àà Select mode
(Hybrid/PBX) àà Enter

Octel 100 Configuration Note (7007)
Avaya Merlin Magix Confidential Page 5
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disclaimer on page 1
Avaya Inc. PROPRIETARY. Use pursuant to Company instructions
Avaya
Communications Applications Group
At this point, the system will restart as noted above. To continue
programming, re-enter system programs.
Program the Voice Mail System/Automated Attendant Options as follows:
Magix's Mode All
Factory Setting touch-tone duration: 100 ms
Interval between digits: 50 ms
Number of rings before transfer sent to backup: 4
From the System Programming Menu
Select AuxEquip
Select VMS/AA
From the VMS/AA screen, select TransferRtn. This parameter, Transfer
Return, represents the number of rings before calls transferred by the Octel
100 are sent to a designated backup position. Set it to "0" to disable this
feature. If supervised transfers are used, this parameter should either be
disabled or set higher than the Max Rings in the Mailbox Class of Service.
The default value for Transfer Return is 4. To modify this parameter, erase
the current setting, using the Drop key. Enter the desired value and press
Enter.
From the VMS/AA screen, select TT Duration. This parameter should be
set to 75 (milliseconds). If it is not, erase the current setting, using the
Drop key and enter 75. Press Enter to save your entry.
From the VMS/AA screen, select TT Interval. This parameter should be
set to 50 (milliseconds). If it is not, erase the current setting, using the
Drop key and enter 50. Press Enter to save your entry.
Press Exit twice to return to the System Programming menu.
5.3 DISPLAY THE OCTEL 100 PORTS
Display numbers of equipment to be used for Octel 100. View the
extension profile by using this procedure:
From the System Programming Menu
Select Maintenance
Select Ports
Select Stations
Select Status
The profile shows:
•“T/R” if the port is programmed as T/R.
•“UNEQUIPPED” if the port is programmed as ETR and an MLS
or ETR telephone is not connected to the ports.
AuxEquip àà VMS/AA
àà TransferRtn àà Drop àà Dial
no. of rings (0-9) àà 4
ààEnteràà TT Duration àà Drop
àà Dial no. of ms (50–200 ms, in
increments of 25 ms) àà 75
àà Enter àà TT Interval àà Drop àà
Dial no. of ms (50–200 ms, in
increments of 25 ms)
àà 50 àà Enter àà Back àà Back
Display the Octel 100 Ports
Maintenance àà Ports àà Stations
àà Status

Octel 100 Configuration Note (7007)
Avaya Merlin Magix Confidential Page 6
The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the
disclaimer on page 1
Avaya Inc. PROPRIETARY. Use pursuant to Company instructions
Avaya
Communications Applications Group
5.4 CREATE CALLING GROUP FOR OCTEL 100
Magix's Mode All
Factory Setting Circular hunting pattern
From the System Programming Menu
Select Extensions
Press More to display second page
Select Group Calling
Select Hunt Type
Enter the extension number to be assigned to the Calling Group
Select Circular
Select Exit
Return to Group Calling Menu
Select Members
Enter extension number just assigned above
Select Enter
Note: An Octel 100 port can only belong to one calling group. A QCC
cannot be a member of a calling group.
At Enter Group Members Prompt:
Specify first Octel 100 port extension number. If extension numbers are
sequential, press the next key to add next Octel 100 port. If ports are not
sequential, press enter to add next extension number. Repeat until all
Octel 100 ports have been added.
Select Exit
5.5 SETUP GROUP TYPE FOR OCTEL 100 CALLING GROUP
Magix's Mode All
Factory Setting Automatic Log Out
Return to Group Calling Menu
Set up Group Type for Octel 100 calling group (this instructs Magix to
send mailbox ID information)
Press More to display second page
Select Group Type
Enter extension number of the Octel 100 calling group
Press Enter
Select Integrated VMI
Press Enter to Save
Press Back twice to return to Extensions Menu
Extensions àà or More àà
Group Calling ààHunt Type ààDial
calling group extension number
àà Enter ààCircular àà Enter
ààBack àà Back ààMembers
ààDial Octel 100 extension
number ààNext ààExit
Extensions àà or More àà
Group Calling àà or More àà
Group Type ààDial calling group
extension number àà Enter àà
Integrated VMI àà Enter àà Back
àà Back

Octel 100 Configuration Note (7007)
Avaya Merlin Magix Confidential Page 7
The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the
disclaimer on page 1
Avaya Inc. PROPRIETARY. Use pursuant to Company instructions
Avaya
Communications Applications Group
5.6 GROUP COVERAGE MEMBER ASSIGNMENTS
From Extensions Menu Press More to display second page
Select Group Coverage
Enter a number (1 - 30) as coverage group number for Octel 100
When prompted for extension numbers, enter extension number that Octel
100 calling group will supply VoiceMail Box.
Press Enter to Save
Press Back twice to return to System Programming Menu
5.7 PROGRAM GROUP COVERAGE DELAY INTERVAL
If supervised transfers are used, this parameter should either be disabled or
set higher than the Max Rings in the Mailbox Class of Service. The
default value for Group coverage delay interval is 3 rings.
Magix's Mode All
Factory Setting 3 Rings
Select Extensions
Press More to display second page
Select Cover Delay
Select Group
Select Dial Sender's Extension
Press Enter to continue
Select Number of Rings (1 - 9) 4
Press Enter to Save
To assign trunks to ring directly to Octel 100
Select Extensions
Press More to display second page
Select Group Calling
Select Line/Pool (See Note: Section 7.3)
Enter Octel 100 calling group extension number
Press Enter
At "Enter Line/Pool numbers" prompt identify line or pool of lines you
want Octel 100 to answer
Note: Incoming calls on each line/trunk or pool can be directed to only
one calling group.
5.8 CONFIGURING PORTS TO OUTCALL
The default settings on the Avaya Merlin Magix, unrestricted outdialing
from Group Types programmed as Integ VMI. If the customer desires
Extensions èè or More
èèGroup Coverage èèDial Group
Number(1-30) for Octel 100
èèEnter èèDial extension number
èèEnter àà Back àà Back
Magix's Mode All
Factory Setting Not applicable
Extensions èè or More èè
or More èè Cover Delay èè
Group èèDial Sender's Extension
èèEnter èè Number of Rings (1 -
9) 4èèEnter àà Back àà Back

Octel 100 Configuration Note (7007)
Avaya Merlin Magix Confidential Page 8
The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the
disclaimer on page 1
Avaya Inc. PROPRIETARY. Use pursuant to Company instructions
Avaya
Communications Applications Group
outdialing access for the Voice Mail system, (for Beeper notification, etc..)
program the ports to outdial as follows.
Magix's Mode All
Factory Setting Restricted for Integrated VoiceMail ports
Set the Octel 100 ports restriction level to allow outdialing.
Select System Programming
Select Extensions
Select Restriction
Enter the first Octel 100 port to be used for outdialing
Select Enter
Select Unrestricted
Select Enter
Repeat until all the Octel 100 ports that you require for outdialing have
been changed.
NEXT:
Set the ARS Restriction to allow outdialing.
Magix's Mode Hybrid/PBX only
Factory Setting Restricted for Integrated VoiceMail ports
ASSIGNING ARS RESTRICTION LEVEL FOR OCTEL 100
EXTENSION
Select System Programming
Select Extensions
Select ARS Restrict
Enter the first Octel 100 port to be used for outdialing
Select Enter
The current ARS Restriction level will be displayed.
The restriction level should be a 3 or higher to allow for unrestricted
outdialing.
To change restriction level:
Select Backspace
Enter 3 (from the dial pad)
Select Enter
Repeat until all the Octel 100 ports that you require for outdialing have
been changed.
5.4 CONFIGURING THE SUBSCRIBER STATIONS
Set up a coverage group for extending call to Octel 100
Extensions èè Restriction èè
Extension of first Octel 100 èè
Enter èèUnrestricted èèEnter èè
Next
Extensions èè ARS Restrict èè
Extension ofOctel 100 èè Enter
èèchange to 3 or greater èèEnter

Octel 100 Configuration Note (7007)
Avaya Merlin Magix Confidential Page 9
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disclaimer on page 1
Avaya Inc. PROPRIETARY. Use pursuant to Company instructions
Avaya
Communications Applications Group
Magix's Mode All
Factory Setting 3 Rings
Select Extensions
Press More to display second page
Select Cover Delay
Select Group Number (extension assigned to the Octel 100 Calling Group)0
Select Dial Sender's Extension
Press Enter to continue
Select Number of Rings (1 - 9) 4
Press Enter to Save
Press exit twice
Repeat until all subscriber extensions have been added
6.0 CONFIGURATION OF THE OCTEL 100
The Avaya Magix integration codes should already be entered. Section 6.1 is for
Octel 100 provides for the detection of caller id when available from the switch.
Octel 100 setup sections may be checked to verify that this is done. If the
integration codes are not correct, run the Integrator program and select the Avaya
Merlin Magix switch.
6.1 OCTEL 100
Outside Line Access Code 9,
Off Hook Delay (OFFHDLY) 15
Hook Flash Interval (FLINTVL) 50
DTMF Tone Length (TONELEN) 8
Transfer, Paging and Screening Parameters
Custom Transfer Code &,XDR
Intercom Paging Code &,C3799N
See Section 7.4
Transfer Release Code when Busy &,&
Transfer Release Code when No Answer &,&
Call Screening Release Code when Busy &&,
Call Screening Release Code when No Answer &,&
Call Screening Release Code when Reject &,&
Call Screening Release Code When Transfer &,&
Release Code for Intercom Paging &,&
Message Waiting Parameters
Permit Message Waiting Lights üü
Message Waiting Light Prefix ON #53
Message Waiting Light Prefix OFF #*53
Inband Parameters
Total Number of DID Digits 15
DID Terminating Character *
Seconds to Wait for First Digit 4
Millisecs to Wait for Next Digit 500
Inband Templates
Extensions èè or More èè
or More èè Cover Delay èè
Group èèDial Sender's Extension
èèEnter èè Number of Rings (1 -
9) 4èèEnter àà Back àà Back
Octel 100 Configuration
Integration for Octel 100

Octel 100 Configuration Note (7007)
Avaya Merlin Magix Confidential Page 10
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disclaimer on page 1
Avaya Inc. PROPRIETARY. Use pursuant to Company instructions
Avaya
Communications Applications Group
#00#R## Auto Login
#02#S#R# Go to Voice Mail
#03##R# Go to Voice Mail
#02#?#R# Go to Voice Mail
#05? Go to VM Get Mailbox
#XX### Go to VM Get Mailbox
#08? Go to VM Get Mailbox
These Codes apply to the Inband Template:
R = Receiving Mailbox
S = Sending Mailbox
X = Ignore Character
Valid Characters are:
~ $ * # 0-9 A-D F N T
Note: Some versions of the Integrator Utility added an Inband Code
that resembled Go VM, Get M~ox instead of Go to VM Get
Mailbox as above. This integration will fail if the Inband
Information is not corrected. To correct this Open the System
Setup and verify the Inband information is as described in
Inband Templates above.
Note: Verify all these dialing sequences for your switch
7.0 CONSIDERATIONS / ALTERNATIVES
The following items should be considered, below:
qTransfers
qDisconnect Types
qLine/Pool Considerations
qIntercom Paging
qCalling Group Log Out
qTrunk to Trunk Transfers
7.1 TRANSFERS
Internal calls transferred by Octel 100 do not follow a coverage path, they
will forward to the console after the number of rings designated in the
Transfer Release parameter. If this parameter is not set, internal transfers will
ring no answer.
If the Octel 100 is programmed to execute a supervised transfer, Handsfree
Announce must be disabled. If call forwarding is on at the station, ensure that
it is for Ring/No Answer only, and that the ring timer is greater than the
Maximum Rings for the mailbox.
7.2 DISCONNECT TYPES
The Avaya Merlin Magix does not provide consistent disconnect signaling.
Therefore, it may be necessary for the Voice Mail system to disconnect on
silence. Caller prompting and subscriber training are recommended to
Important notes concerning this
integration

Octel 100 Configuration Note (7007)
Avaya Merlin Magix Confidential Page 11
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disclaimer on page 1
Avaya Inc. PROPRIETARY. Use pursuant to Company instructions
Avaya
Communications Applications Group
encourage both callers and subscribers to exit the system completely when
finished.
7.3 LINE/POOL CONSIDERATIONS
DID trunks/lines cannot be grouped in pools. Loop-start lines are
automatically placed in pools; you must manually remove them if the line
is to be used for paging loudspeakers, Music on Hold, or maintenance
alarms.
A QCC cannot be a member of a Line/Pool.
7.4 INTERCOM PAGING
The Avaya Merlin Magix will support either Intercom paging, (over the
telephone speakers), or External Paging, (over a loud speaker).
This integration is set up with the codes for Intercom Paging.
If you wish to use External Paging, you must edit the Intercom Paging
code as follows:
&,C5#98xxNR xx = the trunk number of the paging trunk port.
7.5 CALLING GROUP LOG OUT
If the Avaya Merlin Magix loses power, or the Voice Mail System is shut
down for a period of time, the Voice Mail Calling group will log itself out
and not direct calls to the Voice Mail. To expedite the re-login of the
Calling Group you must dial each Octel 100 port individually and enter
#44.
For example, if Octel 100 ports are numbered 320 through 323, then dial
320 from a station set followed by #44; repeat for 321, 322, and 323.
7.6 TRUNK TO TRUNK TRANSFERS
If your application calls for the Octel 100 to transfer an external caller to
an outside telephone number, you must allow Trunk to Trunk transfers on
the Octel 100 ports.
Magix's Mode All
Factory Setting disabled
Select Extensions
Press More to display the second page
Press More again to display the third page
Select Trk Transfer
Enter the Octel 100 port extension numbers.
Extensions èè or More èè
or More èè TrkTransfer èè
Dial Octel 100 Extension èèEnter
èèBack èèBack

Octel 100 Configuration Note (7007)
Avaya Merlin Magix Confidential Page 12
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Avaya Inc. PROPRIETARY. Use pursuant to Company instructions
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Select Enter
Select Back twice
©1999-2001 Avaya Inc. All rights reserved. All trademarks identified by the ®, SM and TM are registered trademarks,
servicemarks or trademarks respectively. All other trademarks are properties of their respective owners. The above
information is based on knowledge available at the time of publication and is subject to change without notice.
DIALOG/4 ™ is a registered trademark of Dialogic Corporation
TruFax is a registered trademark of Brooktrout Technology Inc.
Printed in the United States
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Milpitas, CA 95035-7912
[phone]
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