Avaya IP600 Quick start guide

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA experience configuring its systems. These notes cannot
anticipate every configuration possibility given the inherent variations in all hardware and software products. Please understand that you may
experience a problem not detailed in a Configuration Note. If so, please notify the Technical Assistance Center at 408.953.1822, and if
appropriate we will include it in our next revision. AVAYA accepts no responsibility for errors or omissions contained herein.
UCC /
Avaya one-X Speech
Server Configuration Note 3603 – Rev. K (2/09)
UCC / Avaya one-X Speech
Avaya IP 600/G3/S8700/S8300 –E1 QSIG
Ethernet
AVAYA
G3/G600/S8700/S8300
E1PRI /ISDN
TRUNKS
Telephone
Telephone
UCC SPEECH
ACCESS SERVER
MICROSOFT
EXCHANGE SERVER
Central Office
Digital Trunks
VOICE PORTS
MESSAGE SERVER
1.0 METHOD OF INTEGRATION
Each circuit provides 30 Bearer channels plus a 2 Data channels (30B + 2D) Q.SIG
in an E1 format between the IP600 / G3 and the UCC / Avaya one-X Speech server.
Transmission of voice communications is performed over the 30 Bearer channels,
with call information transmitted over the Data channel. An RJ-48C cable (pinout
diagram provided) provides the pathway from the Avaya IP 600 or G3 switch to the
Natural Micro Systems NMS AG40001/AG40401, or CG6060\16-2L\2TE2voice
card within the Avaya Speech server. Subscribers will be prompted for their account
number and password to gain access to the speech server.
With E1 Q.SIG integration,
the pathway between the
IP600/G3 and the UCC /
Avaya one-X Speech server
transmits both call data
information and voice
communications
1AG4000 or AG4040 voice cards must have 8 DSPs per T1 or E1 span (1 DSP equals 100 MIPS, so 8 DSPs would
provide 800 MIPS). For example: An AG4000-2E1/1600 (1600 MIPS) support 2 E1 spans or 60 channels, the
AG4040-TE/1600 supports 2 T1 or E1 spans with 46 or 60 channels respectively.
Note: The AG4000 cards are manufactured to support T1 or E1 spans, the AG4040 and CG6060 card are
software configurable for use with either T1 or E1 spans.

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2.0 UCC / AVAYA one-X Speech ORDERING INFORMATION
Refer to the UCC / Avaya one-X Speech Site Prep Guide for details on server
hardware and software requirements including supported NMS T1/E1 telephony
cards.
3.0 PBX HARDWARE REQUIREMENTS
The PBX requires a T1/E1 interface.
•G3r -TN464 (rev F minimum)
PBX hardware requirements
•G3ri/si/ECS/Definity One/G600 (one of the following):
oTN767 (rev E minimum)
oTN2464 (rev F minimum)
oTN2313
•S8700/S8300 - AVAYA Media Module MM710 T1 E1
•RJ-48C cable
3.1 DS-1 CABLE PINOUT
Cable Pinout
25pr. cable to connect from TN464 to MDF (*note-Do Not Use a standard E1
cable, we are not connecting to the public network and do not require the use of a
CSU) Pinout's from 25pr to RJ45 or 48
25pr RJ45
22---w/bl---> 4
bl/w---> 5
23---w/o---->1
o/w---->2

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AG4000/4040 Board
Note: In the diagram the circles shown above the port listed as E-1 Span 1 are
LEDs. When using multiple spans, looking at the NMS card in the server,
the port closest to these LEDs is span 1, next is span 2, span 3, and span 4.
The diagram below shows the connections for the NMS CG6060 board.
Splitter Cable

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3.2 PBX SOFTWARE REQUIREMENTS
•Minimum Software: G3 Version 9.5
PBX Software Requirements •REQUIRED FEATURE-RELATED SYSTEM PARAMETERS
-ARS
-ISDN-PRI (needed to establish DS1 facility for QSig)
-UDP
-Basic Call Setup
-Basic Supplementary Services
-Supplementary Services w/ Re-routing
Important: If you are using a DCS+/QSIG network you must have
DCS+/QSIG internetworking activated (QSIG Optional
Features in System Parameters) on the PBX collocated with the
UCC / AVAYA one-X Speech system.
Remote PBXs connected in the network must have their ISDN
public-unknown-number format defined correctly to ensure the
remote PBXs present a 10-digit number to UCC / AVAYA
one-X Speech . (Refer to Section 5.0 for more detail).
Note: Definity software 9.5 patch number 3877 “Diversion Leg Qsig
patch” is required to support the prompt "you have reached the
personal assistant for…" on a forwarded (find-me) call.
Verify the phone number field on the UCC / AVAYA one-X
Speech user profiles is entered as the user's 10-digit phone number
(UCC / AVAYA one-X Speech user manager).
Make sure the Definity is passing the 10-digit re-direct number to
UCC / AVAYA one-X Speech (use UCC / AVAYA one-X Speech
reports or UCC / AVAYA one-X Speech logs to view the call).

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4.0 Supported Features
UCC / AVAYA one-X Speech provides a telephone speech user interface to
Microsoft Exchange information. Using speech recognition and text-to-speech
technology, UCC / AVAYA one-X Speech communicates with callers in spoken
English, giving them telephone access to most of the functions available from their
desktop Outlook software. Using UCC / AVAYA one-X Speech, mobile
professionals can manage electronic communications and access business computer
resources through any telephone. Specifically, UCC / AVAYA one-X Speech
subscribers can call the system on a telephone and perform functions such as the
following:
UCC / AVAYA one-X Speech
features
•Send and receive Voice and E-mail messages
•Check, reply to, and forward Voice and E-mail messages
•Make telephone calls and manage conference calls
•Listen to Tasks and create new Tasks
•Listen to Appointments and create new Appointments
•Look up telephone numbers and addresses in the Outlook Contacts
folder or Global Address List
Configuring the PBX
to integrate 5.0 CONFIGURING THE PBX TO INTEGRATE
The following tasks must be completed when programming the PBX to integrate.
They are as follows:
•Verify Optional, Q.SIG and Call Coverage Features
•Create UCC / AVAYA one-X Speech Trunk Group
•Configure the DS1 (E1) Circuit Pack
•Create a Signaling Group
•Create UDP Table
•Create AAR Analysis Table
•Create Route Pattern
•Modify ARS Digit Conversion Table
•Define Coverage Path
•Define ISDN Numbering Format
•Add Members to UCC / AVAYA one-X Speech Trunk Group

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Note: The following reflect the G3 R009i administration screens.
Screens and parameters may appear different depending on
switch software version. Critical entries are in BOLD.
display system-parameters customer-options Page 2 of 9
OPTIONAL FEATURES
Abbreviated Dialing Enhanced List? n Attendant Vectoring? y
Turns on “ARS” and
“Cvg of Calls Redirected
Off-net”
(see items in bold print to the right)
Cvg of Call Redirected Off-Net
must be enabled for “FIND
ME” to operate.
Access Security Gateway (ASG)? y Audible Message Waiting? y
Analog Trunk Incoming Call ID? n Authorization Codes? y
A/D Grp/Sys List Dialing Start at 01? n CAS Branch? n
Answer Supervision by Call Classifier? y CAS Main? n
ARS? y Change COR by FAC? n
ARS/AAR Partitioning? y Cvg Of Calls Redirected Off-net? y
ARS/AAR Dialing without FAC? n DCS (Basic)? y
ASAI Interface? y DCS Call Coverage? y
ASAI Proprietary Adjunct Links? y DCS with Rerouting? y
DEFINITY Network Admin? n
Async. Transfer Mode (ATM) Trunking? n Digital Loss Plan Modification? n
DS1 MSP? y
ATMS? y DS1 Echo Cancellation? n
display system-parameters customer-options Page 3 of 9
OPTIONAL FEATURES
Emergency Access to Attendant? y ISDN-BRI Trunks? n
Enhanced EC500? n ISDN-PRI? y
Extended Cvg/Fwd Admin? y Malicious Call Trace? n
External Device Alarm Admin? y Mode Code for Centralized Voice Mail? n
Flexible Billing? n
Forced Entry of Account Codes? n Multifrequency Signaling? y
Global Call Classification? n Multimedia Appl. Server Interface(MASI)? n
Hospitality (Basic)? y Multimedia Call Handling (Basic)? n
Hospitality (G3V3 Enhancements)? n Multimedia Call Handling (Enhanced)? n
H.323 Trunks? y Multiple Locations? n
Personal Station Access (PSA)? n
IP Stations? y
ISDN Feature Plus? n
ISDN Network Call Redirection? n

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display system-parameters customer-options Page 4 of 9
OPTIONAL FEATURES
Tenant Partitioning? y
Terminal Trans. Init. (TTI)? y
Processor and System MSP? y Time of Day Routing? y
Private Networking? n Uniform Dialing Plan? y
Usage Allocation Enhancements? y
R9.5 Capabilities? y VAL Full 1-Hour Capacity? n
Remote Office? n
Restrict Call Forward Off Net? y Wideband Switching? y
Secondary Data Module? y Wireless? y
Station and Trunk MSP? y
Station as Virtual Extension? n
Survivable Remote Processor? n
display system-parameters customer-options Page 7 of 9
QSIG OPTIONAL FEATURES
Basic Call Setup? y
QSIG Optional Features Basic Supplementary Services? y
Centralized Attendant? y
Interworking with DCS? Y* (see note below)
Supplementary Services with Rerouting? y
Transfer into QSIG Voice Mail? y
Value-Added (VALU)? y
*Note: If you are using a DCS+/QSIG network this option must be
activated on the PBX collocated with the UCC / AVAYA one-X
Speech system.

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display system-parameters coverage-forwarding Page 2 of 2
Turns on “Coverage of Call Re-
directed Off-Net enabled”
feature. This allows calls to be
covered to cell phones, home
offices, etc.
Note: This feature is part of
MultiVantage software but must
be purchased for earlier releases
(i.e., R8.x or R9.x)
Create Trunk Group
SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING
COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)
Coverage Of Calls Redirected Off-Net Enabled? y
Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? y
Ignore Network Answer Supervision? n
Disable call classifier for CCRON over ISDN trunks? N
display trunk-group 10 Page 1 of 22
TRUNK GROUP
Group Number: 10 Group Type: isdn CDR Reports: y
Group Name: one-X Calling COR: 1 TN: 1 TAC: 6010
Direction: two-way Outgoing Display? y Carrier Medium: PRI/BRI
Dial Access? y Busy Threshold: 99 Night Service:
Queue Length: 0
Service Type: tie Auth Code? n TestCall ITC: rest
Far End Test Line No:
TestCall BCC: 4
TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Max Message Size to Send: 260 Charge Advice: none
Supplementary Service Protocol: b Digit Handling (in/out): enbloc/enbloc
Trunk Hunt: cyclical QSIG Value-Added? n
Digital Loss Group: 13
Calling Number - Delete: Insert: Numbering Format: natl-pub
Bit Rate: 1200 Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0

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display trunk-group 10 Page 2 of 22
TRUNK FEATURES
ACA Assignment? n Measured: none Wideband Support? n
Internal Alert? n Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: n Send Calling Number: y
Used for DCS? n Hop Dgt? n
Suppress # Outpulsing? n Numbering Format: public
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider
Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Called/Busy/Connected Number: y
Send UCID? n
Send Codeset 6/7 LAI IE? y Ds1 Echo Cancellation? n
Path Replacement with Retention? n
Path Replacement Method: better-route
Network (Japan) Needs Connect Before Disconnect? n
display ds1 2d13 Page 1 of 2
Add DS1 Circuit Pack
Note: This is an E-1 so the
“Interface Companding”
must be set to alaw.
(normally as a T-1 it would
be set as mulaw).
DS1 CIRCUIT PACK
Location: 02D13 Name: E1 QIG
Bit Rate: 2.048 Line Coding: hdb3
Signaling Mode: isdn-pri
Connect: pbx Interface: peer-master
CentreVu Long Timers? n Peer Protocol: Q-SIG
Interworking Message: PROGress Side: a
Interface Companding: alaw CRC? y
Idle Code: 11111111 Channel Numbering: timeslot
DCP/Analog Bearer Capability: 3.1kHz
Slip Detection? n Near-end CSU Type: other
Echo Cancellation? n

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Create the Signal Group
Table
This defines the DS1 Data
Channel. As shown here this
means the data is using card
02D13 and will transmit using
channel 16 (02D1316)
Note: This is associated with
trunk group 010 as shown in the
aar analysis table in the previous
page.
(See “aar digit analysis report.”
The number 010 shown under
Dialed String is the Trunk Group
tied to this signaling group).
display signaling-group 10
SIGNALING GROUP
Group Number: 12 Group Type: isdn-pri
Associated Signaling? y Max number of NCA TSC: 0
Primary D-Channel: 02D1316 Max number of CA TSC: 0
Trunk Group for NCA TSC:
Trunk Group for Channel Selection: Mobility/Wireless Type: NONE
Supplementary Service Protocol: b
UNIFORM DIALING PLAN
Configuring UDP connecting
to the UCC / AVAYA one-X
Speech server application
This basically establishes 7007 as
the pilot number for UCC /
AVAYA one-X Speech.
Note: In this release of G3
software, the Ext Code is shown as
“70xx” where the xx are the
numbers in the table under dd.
Therefore “07: UDPCode 010”
means that the ext # is 7007 and it
is tied to UDPCode 010.
To access this screen you enter:
“change udp 3100”
Ext Codes: 70dd
Ext Code: 7xxx Type:
Ext Code: 70xx Type:
dd Type dd Type dd Type dd Type dd Type
0x: 1x: 2x: 3x: 4x:
00: 10: UDPCode 222 20: 30: 40:
01: 11: UDPCode 222 21: 31: 41:
02: 12: 22: 32: 42:
03: UDPCode 016 13: UDPCode 020 23: 33: 43:
04: 14: 24: 34 45:
06: 16: : U UD DP PC Co od de e 0 01 12 2 2 26 6: : 36: 46:
07: UDP 010 17: UDPCode 023 27: 37: 47:
08: UDPCode 018 18: UDPCode 024 28: 38: 48:
09: 19: UDPCode 025 29: 39: 49:

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If your PBX is at MV1.2, the UDP
screen will look like the screen shown
to the right.
Note: The command is now:
“change uniform 7007”
When you configure the UDP table, you
enter the pilot number directly under
“Matching Pattern.”
You then indicate the length of the
pattern, and the Trunk Group is the
number listed under “Insert Digits.”
This establishes “7007” as the pilot
number for UCC SA.
Note: 010 under Insert Digits is the
UDP Code or Trunk Group
change uniform-dialplan 7000 Page 1 of 2
UNIFORM DIAL PLAN TABLE
Percent Full: 0
Matching Insert Node Matching Insert Node
Pattern Len Del Digits Net Conv Num Pattern Len Del Digits Net Conv Num
7007 4 0 010 aar n n
n n
n n
n n
n n
n n
n n
n n
n n
n n
n n
n n
n n
n n
n n
n n
Create the AAR Digit Table display aar analysis 010 Page 1 of 2
AAR DIGIT ANALYSIS TABLE
Percent Full: 8
Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
010 7 7 110 aar n
011 7 7 111 aar n

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Pattern Number: 110
Create Route-Pattern
Grp. FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No. Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 10 0 3 n user
2: n user
3: n user
4: n user
5: n user
6: n user
BCCVALUETSC CA-TSC ITC BCIE Service/Feature BAND No. NumberingLAR
0 1 2 3 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest none
2: y y y y y n n rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none
Modify the ars digit conversion to allow UCC / AVAYA one-X Speech to dial
and transfer to local PBX extensions.
Modify ARS Table display ars digit-conversion 10 Page 1 of 2
ARS DIGIT CONVERSION TABLE
Location: all Percent Full: 9
Matching Pattern Min Max Del Replacement String Net Conv ANI Req
4085187 10 10 6 ext n n
Note: This table defines DID ranges on the switch and how the numbers will routed
as an on-prem or off- prem transfer

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display coverage path 10
Define Coverage Path
Define Remote Call
Coverage
COVERAGE PATH
Coverage Path Number: 10
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 2
All? n n
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: r12 Point2: h99 Point3:
Point4: Point5: Point6:
Note: The coverage path to UCC / AVAYA one-X Speech should be
prior to the Voice Mail hunt group, and the Voice Mail hunt group
must be after the UCC / AVAYA one-X Speech coverage
display coverage remote Page 1 of 23
REMOTE CALL COVERAGE TABLE
01: 3201 16: 7047 31: 3388
02: 3000 17: 7060 32:
03: 3590 18: 7008 33:
04: 3589 19: 34:
05: 3580 20: 7200 35:
06: 3887 21: 7013 36: 2400
07: 22: 37:
08: 23: 38:
09: 24: 39:
10: 3139 25: 3100 40: 3104
11: 4600 26: 3101 41: 3105
12: 7016 27: 3102 42: 3198
13: 3103 28: 43:
14: 4700 29: 44: 95772925
15: 2415 30: 1009443170 45: 95772785

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Modify the ISDN public Numbering format table to pass the appropriate
Calling Party Number (10 digits). For every NXXX, Nis required to be
defined within the ‘CPN Prefix field in the ISDN PUBLIC-UNKNOWN-
NUMBERING table as displayed below for all 10 digits to be passed to the
UCC / AVAYA one-X Speech application
display isdn public-unknown-numbering Page 1 of 8
ISDN NUMBERING - PUBLIC/UNKNOWN FORMAT
Ext Ext Trk CPN Total CPN Ext Ext Trk CPN Total CPN
Len Code Grp(s) Prefix Len Len Code Grp(s) Prefix Len
4 3 10 408518 10 4 4 10 408518 10
4 5 10 408518 10 4 6 10 408518 10
4 7 10 408518 10
Note: We add the CPN Prefix of
408518 in order to create a 10-digit
CPN number.
Define ISDN Numbering Format
This changes the ISDN Numbering
table so that the CPN can be passed to
the UCC / Avaya one-X Application.
To change this you would use the
command:
“change isdn public-unknown-
numbering”
Add Circuit to Trunk Group
TRUNK GROUP
Administered Members (min/max): 1/30
GROUP MEMBER ASSIGNMENTS Total Administered Members: 30
Port Code Sfx Name Night Sig Grp
1: 02D1301 TN464 F 10
2: 02D1302 TN464 F 10
3: 02D1303 TN464 F 10
| | | | |
28: 02D1329 TN464 F 10
29: 02D1330 TN464 F 10
30: 02D1331 TN464 F 10
Note: All 30 channels must be administered.
Note: Signaling channel located on 02D1316

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6.0 MMC TELEPHONY REQUIREMENTS
On the UCC / AVAYA one-X Speech Management Console telephony setup panel
(Configuration -> Telephony Setup), new fields have been added for long-distance
dialing. These fields must be set, or long-distance dialing will not function properly
in the UCC / AVAYA one-X Speech application. The fields are:
MMC Telephony
Requirements
Note: The telephony has to be restarted after selecting the ECMA
QSIG protocol

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To access an outside line;
For local calls, dial: (usually 9, verify code on PBX)
For long distance calls, dial: (91 or 81, verify code on PBX)
Country Code for UCC / AVAYA one-X Speech is: (usually North America)
The Area Code for UCC / AVAYA one-X Speech is: (area code this UCC /
AVAYA one-X Speech server resides)
Prefix for International Numbers is: (9011 or 8011, verify code on PBX)
Local Extensions
Max. Extension Length: (verify on PBX)
Extensions Treated As Local Calls: (typically 911 and 411, verify with
customers dial plan)

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7.0 TESTING THE NMS INSTALLATION
To verify the NMS board is working properly, use the trunkmon utility.
Run the digital trunk monitor utility - trunkmon
Trunkmon monitors alarms and gathers performance statistics for T1 trunks. A T1
alarm state is entered upon the presence of a Red, Yellow, or Blue alarm.
Status indicator LED's:
The AG4000 or AG4040 board has three (red, yellow, and green) indicators (LEDs)
for each trunk on the end of the bracket board. Each indicator is repeated four times
for each of the trunks for a total of 12 indicators (LEDs)
LED Description
Red Indicates loss of frame, loss of signal, or bit rate error.
Yellow Indicates remote loss of frame or remote loss of signaling
multiframe.
Green Indicates proper frame sync to the trunk: all requires framing has
been found. This LED is off if one or more of the following
conditions exist:
-All ones alarm (A1S)
-Loss of frame
-Loss of signaling multiframe
-CRC errors (when board is configured for ESF)
Testing the NMS installation
To run trunkmon, enter the following at the command prompt:
trunkmon –b<board>
If no T1 cables are connected to the AG4000 or AG4040 board, trunkmon shows a
loss of frame sync (Frame sync: No Frm) and an alarm state on all trunks. The red
alarm LED on the front panel should be lit for all trunks.
Connect a crossover cable between any two trunks on the AG Quad board. The
Frame Sync status should immediately change to OK and the green LEDs for those
trunks will light . The remote alarm (yellow) LEDs will light to show that the trunk
is indicating an alarm state to the other side. About 15 seconds after frame sync has
been acquired, both trunks leave the alarm state, trunkmon indicates none for the
alarm status and the red and yellow alarm LEDs go out. The frame sync (green)
LEDs remain lit.

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Loopback Configuration
The crossover cable connects transmit from one trunk to receive on
another trunk by connecting the pins as shown in Figure 3 below.
Figure 3.
Note: You can connect the AG4000 or AG4040 board (left side) or C
(right side) in loopback mode to test your digital trunk applicatio
without actually connecting to the telephone network. Figure 3
shows the loopback configuration connecting trunk 1 and trunk 2
with cross-over cable P/N 31071 on an AG4000 or AG4040 board.
G6060
n
- continued on next page -

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7.1 Testing the Application
Testing the UCC / AVAYA
one-X Speech Application
•Create a new Outlook profile for the test mailbox.
•Send two e-mail messages to the newly created Outlook test mailbox.
•Send two test voice mail messages to the telephone extension associated
with the test mailbox.
•Create tasks in the Outlook test mailbox Tasks folder.
•Create a contact in the Outlook test mailbox Contacts folder.
•Check the properties of your mailbox to ensure that the contact you
created is a valid mailbox address.
•Call the UCC / AVAYA one-X Speech pilot number for your system
and enter the account number and password when prompted.
•Record your name and greeting
•Speak the following voice commands to the UCC / AVAYA one-X
Speech server to verify functionality:
Say “Read my messages.” Verify first message read.
Say “Mark this message as read.” Verify the message has been read
Say “How many tasks do I have?”
Say “Read my appointments,” then follow the prompts.
Say “Send a message,” then send a message to yourself
Say “Create an appointment,” then follow the prompts.
Say “Read my voice mail.” Verify the action.
Say “Delete this message,” review Deleted Items folder.
Say “Dial a number” speak a telephone number. While the telephone is
ringing, say “Avaya, come back” When UCC / AVAYA one-X Speech
returns, say “Drop line 1.”
Say “Goodbye” and hang up to end the UCC / AVAYA one-X Speech session.
8.0 CONSIDERATIONS
8.1 It is recommended that the incoming /outgoing trunks to the PBX
supporting the UCC / AVAYA one-X Speech application be digital
T1’s. This will provide a higher level in clarity when supporting the
speech recognition engine.

UCC / Avaya one-X Speech - Avaya IP 600 / G3 / S8700 / S8300 E1 QSIG Confidential
The above information is provided by AVAYA Inc. as a guideline. See disclaimer on page 1
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8.2 UCC / AVAYA one-X Speech must be administered on the switch as
the first coverage point after the primary destination, (e.g. the user’s
desk phone), and the user’s voicemail as the second coverage point to
support the “Find Me” feature. The switch will pass to UCC / AVAYA
one-X Speech calling number (i.e. ANI) and redirect number (i.e.
original called number). Since the switch call coverage path has been
changed to include UCC / AVAYA one-X Speech as the first coverage
point after the primary destination, if a subscriber has his extension in
a Send All Calls/Do-Not-Disturb mode, the call will go to UCC /
AVAYA one-X Speech. UCC / AVAYA one-X Speech will attempt to
find the subscriber although his extension is in a Send All Calls/Do-Not-
Disturb mode. To prevent this, and achieve equivalent Send All
Calls/Do-Not-Disturb functionality, the UCC / AVAYA one-X Speech
subscriber must use the UCC / AVAYA one-X Speech “Hold My Calls”
voice command or turn on the GUI Web “Do-Not-Disturb” option.
8.3 If an MM Voicemail system is integrated to the Avaya PBX using QSIG
or AVAYA H.323 IP integration, you must administer a dialing rule for
the Voice Mail pilot number in the UCC / AVAYA one-X Speech "Number
Translation Parameters" dialog by entering the "Routing Digits (AAR/ARS
Access Code)" and the "Voice Mail Number" configured for the MM Hunt
Group (Pilot Number) on the switch as the dialed digits for a Private
Number rule for the MM Voicemail pilot number. Also, create an ANI
Substitution Table for this dialing rule to change the MM Voicemail pilot
number to blank. As an example, if the pilot number for an MM QSIG or
IP integration voicemail system is 51234, the AAR access code is 100, and
the Voice Mail Number is 5551234, the following Private dialing rule
should be created:
Number Dial ANI Template ANI Substitution
51234 1005551234 51234 [BLANK]
Finally, enter the pilot number (51234) in the UCC / AVAYA one-X Speech
Voice Mail Setup Screen for the associated MM QSIG or IP integrated
system.
Note: Failure to follow the above steps for all MM QSIG or IP
integrated Voicemail systems will result in a failed transfer to
the Voice Mail System and the caller will only hear silence.
Important: Use of the leading character “*” is not supported unless SP1 for
UCC 2.1, or one-X Speech 4.0 or higher is installed.