Avaya Definity Enterprise Communications Server User manual

585-229-771
Issue 1
December 2001
DEFINITY® Network Management
Release 4.0 for NT/Windows 2000
Installation and Getting Started

DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001
Page 2
Contents
Contents 2
Resources and Notices 5
Introduction 5
Avaya Resources 5
Sales and Design Support Center (SDSC) 6
Lucent Worldwide Services (LWS) 6
Technical Services Center (TSC) 7
References 8
Avaya References 9
Vendor References 12
System Security Notices 14
Network Security 14
Toll Fraud Security 15
1 Overview 16
Introduction 16
Product Description 17
New Features 20
Network Configuration Scenarios 21

DNM-NT/Windows 2000 4.0 Installation and Getting Started
Contents December 2001
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Supported Systems 23
System Requirements 24
DEFINITY Network Management CD-ROMs 25
2 Preparing to Install DNM 26
Customer Pre-Installation Checklist 26
Understanding pcAnywhere Security 26
3 Installing DNM 28
Introduction 28
Installation Checklist 29
Technical Verification Checklist 30
Customer Acceptance Checklist 31
Installing DNM 32
Starting the Installation 33
Installing the Java Runtime Environment 34
Installing the Versant ODBMS 35
Installing the Java Versant Interface 36
Installing the DNM Component 38
Adding DEFINITY Proxy Agents 40
Removing DNM 41

DNM-NT/Windows 2000 4.0 Installation and Getting Started
Contents December 2001
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4 System Administration 42
Introduction 42
System Commands 43
Start and Stop Commands 43
System Health Commands 44
Backing Up and Restoring the Database 45
Backup 46
Restore 47
System Configuration Files 48
Administer the Alarm Notification 49
Description of Alarm Notification Options 50
DEFINITY_ARS Script 53
5 Getting Started 55
Introduction 55
DNM Graphical Overview 56
Starting the DNM Client 57
Starting the Online Help 57
Index 58

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December 2001
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0Resources and Notices
Introduction
This chapter contains resources and notices that are pertinent to the DEFINITY Network
Management (DNM) products.
Avaya Resources
Avaya provides customers with a variety of planning, consulting, and technical services.
The client executives are the customers’ primary source to obtain information and explore
custom options to meet their specific business needs.
Note: DNM and DPA are a software-only offers. Therefore, customers are solely
responsible for the purchase and maintenance of all third-party hardware and
software that are required to run these products.
The DEFINITY Solutions web site contains the system requirements and other
provisioning and connectivity information for DNM. Refer to "Avaya References" on page
9for the web address.
The sections below briefly describe the resources and services that are available to
customers.

DNM-NT/Windows 2000 4.0 Installation and Getting Started
Resources and Notices
Sales and Design Support Center (SDSC) December 2001
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Sales and Design Support Center (SDSC)
The Sales and Design Support Center (SDSC) works with customers and client teams to
develop detailed solutions for connectivity to the DEFINITY system and other supported
systems. The SDSC also designs network configurations to support DNM and DPA.
Lucent Worldwide Services (LWS)
Lucent Worldwide Service (LWS) is available to work with customers to design and build
a turn-key network management system.
Lucent Worldwide Service offers the consulting services listed below:
• Plan and design a custom network system
• Purchase and configure UnixWare-certified hardware and external devices for DPA
• Install and set up the UnixWare Operating System on the DPA platform
• Connect and administer all devices, ports, and cards
• Install and integrate the DEFINITY Network Management products on NT/Windows
2000s
• Train users on the operation and management of the products

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Resources and Notices
Technical Services Center (TSC) December 2001
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Technical Services Center (TSC)
The Technical Services Center (TSC) provides support for DNM and DPA to client teams,
field technicians, and customers.
The TSC works with the customer and the Avaya field technicians to perform the tasks
below and to ensure that the products are properly installed and working:
• Platform Acceptance Test from the DPA computer
• Installation support for the DEFINITY Network Management products
• Technician Verification checklist
• Customer Acceptance checklist
Time and
materials charges The Technical Services Center (TSC) will bill customers for support on a time and
materials basis if the following conditions exist:
• Customers do not have a current maintenance agreement
• Customers do not procure and install the required systems and software as defined in
the Project Provisioning Package
• Customers request support that is outside the purchase agreement
The Technical Services Center (TSC) does not support hardware or software that
customers purchase from third-party vendors.

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Resources and Notices
References December 2001
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ReferencesThis section contains references to web sites, phone numbers, and email addresses for
Avaya and third-party vendors.
The contact information is listed in the sections below:
•"Avaya References" on page 9
•"Vendor References" on page 12
Customers can access web sites that are outside the Avaya fire wall.
!CAUTION:
The owners of the web sites may change the universal resource location (URL) for a
specific web site address without notice. The reference information will be updated with
each new release of DNM and DPA.

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Resources and Notices
Avaya References December 2001
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Avaya References
The table below contains Avaya web sites, phone numbers, and email addresses for
various sources. Some of the web sites are inside the fire wall and are not accessible to
customers.
Table 1. Avaya resource sites
Source Web Sites
DEFINITY Enterprise
Management Support DEFINITY Proxy Agent internal web site:
http://aem-support.dr.avaya.com
DEFINITY Solutions Systems Management site:
http://toolsa.bcs.avaya.com/~sysmgmt/
Documentation and Training
Information Development DNM 4.0 project website:
http://pubnet.avaya.com/Projects/DNM/
IntraWorks Catalog DEFINITY Network Management User Document Set:
http://prodpubs.avaya.com/repubdoc.htm
Lucent Worldwide Service
(LWS) Email: [e-mail]
Consulting offer:
http://www.esight.com/cgi-bin/gx.cgi/AppLogic+dns.home
Project Provisioning Package http://aem-support.dr.avaya.com/
(1 of 2)

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Resources and Notices
Avaya References December 2001
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Sales and Design Support
Center (SDSC) Phone: [phone], prompt 6
Main web site (requires a password)
http://sdsc.avaya.com
Technical Services Center
(TSC) Technical Support: 1-800-242-2121, ext. 4-1080 or
720-444-1080
Fax for PA001 form: 1-303-804-3367
Connectivity Guide:
http://associate2.avaya.com/tech_info/tso/
Tier IV Support Registry International Customers only:
Fax for PA001 form: (U.S. code) 303-538-5506
Toll Fraud Intervention 1-800-643-2353
Table 1. Avaya resource sites
Source Web Sites
(2 of 2)

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Resources and Notices
Avaya References December 2001
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Table 2. Avaya resource sites INSIDE Firewall
Source Web Sites
Documentation and Training
Information Development DNM 4.0 project web site:
http://pubnet.avaya.com/Projects/DNM/
DEFINITY Enterprise
Management Support http://aem-support.dr.avaya.com/
Project Provisioning Package http://aem-support.dr.avaya.com/
Sales and Design Support
Center (SDSC) Phone: [phone], prompt 6
Main site (requires a password):
http://sdsc.avaya.com

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Resources and Notices
Vendor References December 2001
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Vendor References
The table below contains the web sites for third-party vendors.
Table 3. Vendor web sites
Vendor Web Sites
AIX AIX patches:
http://techsupport.services.ibm.com/rs6000/support
Computone I/O cards Main site: http://www.computone.com
Equinox Main site: http://www.equinox.com
Hewlett Packard Main site: http://www.hp.com
OpenView site: http://www.openview.hp.com
IBM Main site: http://www.ibm.com
Microport Main site: http://www.microport.com
Microsoft Main site: http://www.microsoft.com
Remedy ARS Main site: http://www.remedy.com
Caldera International, Inc.
(Caldera) Main site: http://www.sco.com
UnixWare certified hardware:
http://wdb1.sco.com/chwp/owa/hch_search/form
Upgrade patch: ftp://ftp.sco.com/UW21
(1 of 2)

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Resources and Notices
Vendor References December 2001
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Sun Microsystems, Inc. Main site: http://www.sun.com
Solutions site: http://sunsolve.sun.com
Telamon TelAlert Main site: http://www.telamon.com
Tivoli Main site: http://www.tivoli.com
Versant Main site: http://www.versant.com
Table 3. Vendor web sites
Vendor Web Sites
(2 of 2)

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Resources and Notices
System Security Notices December 2001
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System Security Notices
Customers are solely responsible for the security of their system, network, and access to
hardware and software.
The sections below define the precautions that all customers should take to maintain the
security of their systems.
Network Security
The DEFINITY Network Management products use the standard security features on the
NT/Windows 2000 operating systems.
Avaya strongly recommends that customers use passwords to prohibit access to their
systems and to routinely change those passwords to maintain security.
!SECURITY ALERT:
Customers should always change passwords immediately after external vendors
have completed installation, maintenance, troubleshooting, or other tasks on their
system.

DNM-NT/Windows 2000 4.0 Installation and Getting Started
Resources and Notices
Toll Fraud Security December 2001
Page 15
Toll Fraud Security
Although DNM and DPA are generally not at risk for toll fraud, customers are solely
responsible for the security of their entire telecommunications systems.
Toll Fraud is the unauthorized use of a company’s telecommunications system by
unauthorized parties. Unauthorized parties are persons other than the company’s
employees, agents, subcontractors, or persons working on behalf of the company.
Note: Toll fraud can result in substantial additional charges for the company’s
telecommunications services.
The company’s system manager is responsible for the security of the company’s system,
which includes programming and configuring the equipment to prevent unauthorized use.
Avaya Disclaimer Avaya does not warrant that this product is immune from or will prevent unauthorized use
of common-carrier telecommunications services or facilities accessed through or
connected to it. Avaya will not be responsible for any charges that result from such
unauthorized use.
Avaya Fraud
Intervention If customers suspect that they are a victims of toll fraud and need technical assistance,
customers should refer to the "Avaya References" on page 9 for the Toll Fraud
Intervention phone number.

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11Overview
Introduction
DEFINITY Network Managment (DNM) and DEFINITY Proxy Agent (DPA) provide a
complete solution to manage network resources from a central point of entry. These
products provide you with a view of the health and performance of your network
systems.DNM and DPA work together as an integrated application.
Software-only
offer DNM and DPA are software-only offers. Avaya is solely responsible for the support and
maintenance of the product software.
Customers are solely responsible for the purchase, support, and maintenance of
third-party hardware and software products that are required for this offer.

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1Overview
Product Description December 2001
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Product Description
DEFINITY Proxy
Agent DPA is a protocol conversion resource. It resides on a stand-alone personal computer and
operates on the UnixWare operating system.
DPA uses serial ports and TCP/IP ports to collect configuration and management data
from supported systems. It converst the data into the Simple Network Management
Protocol (SNMP). In addition, DPA generates SNMP traps when supported systems
generate alarms and system errors.
DPA then communicates the SNMP data to DNM, which resides on the Network
Management System (NMS) network server. The NMS network server can be
NT/Windows 2000.

DNM-NT/Windows 2000 4.0 Installation and Getting Started
1Overview
Product Description December 2001
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DEFINITY
Network
Management
DNM provides you with graphical and tabular tools to monitor the status and performance
of a network of DEFINITY systems.
The primary features of DNM include:
•Graphical User Interface (GUI) -- The DNM main window contains a navigation
tree that lists all the supported systems and displays a colored alert symbol that
indicates highest exception level. You can expand the list to view all of the
configuration components and specific alert symbols for each component.
aConfiguration -- You can view the configuration and administered properties of
all supported systems (managed nodes) in both a graphic view and a table view.
bAdministration -- You define the system-wide parameters for the features
below:
–Data collection -- You define the parameters for the data to be collected
from each system, including the type of data, the schedule for collecting
data, and the length of time to store the data.
–Exception logging -- You define the conditions to log exceptions for
performance thresholds, faults, and system errors.
–Exception alerting -- You specify the alert levels for exceptions from each
supported system. Alerts levels may include exceptions that are critical,
major, minor, or warning. The alert level and location of the exception
display in the main window as long as the exception exits.

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1Overview
Product Description December 2001
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cReport Manager -- You can define the parameters for individual reports for all
or selected systems. The report options include:
– Performance
–Board
– Exceptions
You can immediately view the reports on screen in both the table and chart
formats or direct the output of reports to a printer, ASCII file, or an HTML file.
–Scheduled Reports -- You can schedule reports to run on a daily, weekly, or
monthly basis and edit and delete schedules as needed.
•Online help system -- The online help system is integrated in DNM. You can access
help from either the menu or the Help button on the screens.

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1Overview
New Features December 2001
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New Features
New features, improvements, and changes to DNM for Release 4.0 include:
• DNM 4.0 collects and provides reports for 3 new IP parameters:
– IP Codecs (last-hour and yesterday peak for collection)
– IP DSP Resources (last-hour and yesterday peak for collection)
– IP Signaling groups (last-hour and yesterday peak for collection)
Collection types include hourly, daily peaks, and weekly peaks for the IP information.The
data reflects all regions with MEDPRO and IP Media Processor resources administered on
the DEFINITY system.
• DNM 4.0 collects and provides measurements for integrated and non-integrated
announcements, including the new VAL announcement board information, by board
location, for hourly, daily peaks, and weekly peaks.