Avaya 6201 User manual

555-230-712
Comcode 108171091
Issue 1
June 1998
DEFINITY®
Enterprise Communications Server (ECS)
Release 6
6201, 6210, and 6220 Telephones
User s Guide

Disclaimer
Intellectual property related to this product (including trademarks) and registered to Lucent
Technologies Inc. has been transferred or licensed to Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as
references to Avaya Inc. The exception is cross references to books published prior to
April 1, 2001, which may retain their original Lucent titles.
Avaya Inc. formed as a result of Lucent s planned restructuring, designs builds and delivers
voice, converged voice and data, customer relationship management, messaging, multi-service
networking and structured cabling products and services. Avaya Labs is the research and
development arm for the company.
Copyright © 2000, Avaya Inc.
All Rights Reserved
Printed in U.S.A.

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DEFINITY
®
Enterprise Communications Server (ECS) Release 6
6201, 6210, and 6220 Telephones User’s Guide
555-230-712, Issue 1, June 1998
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NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, Lucent Technologies can assume
no responsibility for any errors. Changes or corrections to the information contained
in this document may be incorporated into future issues.
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Order: Document No. 555-230-712
Issue 1, June 199
For more information about related documents, see the Business Communications
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TRADEMARKS
DEFINITY and AUDIX are registered trademarks of Lucent Technologies.
HEARING AID COMPATIBILITY
These telephone are Hearing Aid Compatible (HAC) and thus have “HAC” printed on
them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
You are responsible for the security of your system. Lucent Technologies does not
warrant that this product is immune from or will prevent unauthorized use of
common-carrier telecommunication services or facilities accessed through or
connected to it. Lucent Technologies will not be responsible for any charges that
result from such unauthorized use. Product administration to prevent unauthorized
use is your responsibility and your system manager should read all documents
provided with this product to fully understand the features available that may
reduce your risk of incurring charges.
Pre ared by ©1998 Lucent Technologies
BCS Product Publications All Rights Reserved
Middletown, New Jersey 07748-9972 Printed in USA

i
Contents
The 6201, 6210, and 6220 Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
A Quick Look at the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Switch Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
How to Use the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Special Instructions for General Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Conventions Used in The Following Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Procedures for Using the Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering and Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hold (for 6210 and 6220 Users) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Message (for 6210 and 6220 Users) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Mute (for 6220 Users) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Personalized Ring and Ringer Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Programmable Dialing Buttons (for 6220 Users) . . . . . . . . . . . . . . . . . . . .11
Redial (for 6210 and 6220 Users) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Speakerphone (for 6220 Users). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
General Notes on the Switch Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Special Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshooting (Later in this Guide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Quick Reference Lists (At the Back of this Guide). . . . . . . . . . . . . . . . . . . . . . . . . 15
Procedures for Using the Switch Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Leave Word Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Send All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Ringing Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Feedback Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

ii
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
System 75 Version Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Key Words to Know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Quick Reference Lists

1
The 6201, 6210, and 6220 Telephones
The 6201, 6210, and 6220 telephones have an innovative design to make it easy to
use the many features of the DEFINITY® Communications System Generic 1,
Generic 2, and Generic 3, the DEFINITY® Enterprise Communications Server (ECS)
Release 5 (and later), System 75, and System 5. Check which of these telephones
you are using by looking at the model number which appears under the handset of
the telephone. Then, familiarize yourself with your telephone. Figure 1 shows the
6201 telephone; Figure 2 shows the 6210 telephone; Figure 3 shows the 6220
telephone. Look at the figure which matches the telephone you are using, and then
read the explanations of the telephones’ many features after Figure 3.
Figure 1. The 6201 Tele hone, To View
6201
1
4
7
*
2
5
8
3
6
9
0
#
ABC DEF
JKLGHI MNO
PQRS TUV WXYZ
Handset
Handset
Handset
LINE jack
Dial pad
Ringer
cord jack
volume
control (on bottom of telephone)
volume
control

2
Figure 2. The 6210 Tele hone, To View
6210
1
4
7
*
2
5
8
3
6
9
0
#
ABC DEF
JKLGHI MNO
PQRS TUV WXYZ
Handset
Handset
Handset
DATA jack
Dial pad
Ringer
cord jack
volume
control
volume
control
Flash
Redial
Hold
Message
light
Flash button
Redial button
Hold button
and Hold light
LINE jack
(on bottom
of telephone)
Figure 3. The 6220 Tele hone, To View
6220
1
4
7
*
2
5
8
3
6
9
0
#
ABC DEF
JKLGHI MNO
PQRS TUV WXYZ
Handset
Handset cord jack
DATA jack
Dial pad
Ringer volume control
Handset volume
Message light
Flash button
Redial button
Hold button and
LINE jack (on bottom
Tel.#
Program Pause
Mute Spkr
Pause button
Personalized Ring
10 Programmable
Dialing buttons
Speakerphone button
and
Mute button and
Program button
Flash
Redial
Hold
Mute light
control
Hold light
Speakerphone light
of telephone)