Avaya IP OFFICE 2410 User manual

Avaya 2410 Digital Telephone
End User Guide
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TableofContents
About Your Telephone ........................................................................................................................................... 3
The Home Screen.................................................................................................................................................... 5
Navigating in the Home Screen Pages.................................................................................................................... 6
Call Appearance and Call Identification Displays.................................................................................................. 6
Status Icons............................................................................................................................................................. 6
Status Icons for Feature-Specific Applications....................................................................................................... 7
Conventions ............................................................................................................................................................ 7
Feature Finder......................................................................................................................................................... 8
Hold......................................................................................................................................................................... 9
Transfer................................................................................................................................................................... 9
Call Park.................................................................................................................................................................. 9
Call Pickup............................................................................................................................................................ 10
Conference............................................................................................................................................................ 10
Call Forwarding All Calls..................................................................................................................................... 10
Send All Calls....................................................................................................................................................... 11
Directory............................................................................................................................................................... 11
Call Log ................................................................................................................................................................ 11
The Call Log Summary Screen ............................................................................................................ 11
Working in the Call Log Summary Screen ............................................................................................ 12
Call Log Detail Screen........................................................................................................................ 12
Working in the Call Log Detail Screen ................................................................................................. 13
Priority Calling...................................................................................................................................................... 14
Message................................................................................................................................................................. 15
Speakerphone........................................................................................................................................................ 15
Speed Dial............................................................................................................................................................. 15
Using the Speed Dial Screen .............................................................................................................................. 15
Working in the Speed Dial Screen ........................................................................................................ 16
Managing Your Speed Dial List........................................................................................................... 17
Quick Access to Speed Dial Entries....................................................................................................... 17
Insert Mode ....................................................................................................................................... 17
Entering Characters............................................................................................................................ 17
Dialing Conventions ........................................................................................................................... 17
Redial.................................................................................................................................................................... 19
Tones and Their Meanings.................................................................................................................................... 19
Troubleshooting.................................................................................................................................................... 20
Glossary ................................................................................................................................................................ 21
Access Codes........................................................................................................................................................ 22

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About Your Telephone
The 2410 Digital Telephone is a multi-line digital telephone for use with an Avaya call processing system. It is designed to put
convenient features and capabilities at your fingertips, including:
•a large display —that allows you to view call appearance/feature button labels, the call log, speed dial lists, and call
identifier information.
•a flexible call appearance/feature button display —that eliminates the need for paper button labels.
•a customizable interface —that allows you to create personal speed dial lists, to specify the call types you want to
appear in the call log, to select the telephone ring pattern, to customize the call appearance/feature button labels, and
to choose the language displayed on your telephone.
•Note: You can choose to view screen text in English, German, French, Spanish, Italian, Dutch, Portuguese, or
Japanese.
•a programmable speed dial list —that allows you to store up to 48 entries.
•a programmable call log —that supports up to 48 entries (including calling party name and number, when available,
for incoming calls) and allows you to specify the call types (that is, answered or unanswered incoming calls, and
outgoing calls) that are logged.
•customizable call appearance/feature button labels —that allow you to change the labels for the call
appearance/feature buttons programmed on your call processing system. Up to 13 characters can be displayed for each
label.
•compatibility with a variety of headsets —works with one headset directly connected to the telephone via an amplifier
adapter (HIC-1) cord.
•support for the Group Listen feature —when this feature is programmed, you can use the handset (or headset) and
speaker of the telephone simultaneously. While you’re talking with the other party via the handset (or headset), another
person can use the speaker to listen to the conversation.
As soon as you install the telephone, you can take advantage of these powerful features because your telephone is instantly
recognized by your call processing system. Depending on how it is administered at the call processing system, the telephone can
also be moved to another office at your location and begin working without interruption. There’s no need to wait for
reprogramming or technical support.

1) Call appearance/feature buttons — For accessing incoming/outgoing lines and programmed features. An underscore
indicates the currently selected call appearance.
2) Display — This area shows status for the call appearances, information for a call, information provided by the Avaya call
server, and the Home, Speed Dial, Call Log, and Options screens.
3) Message lamp — This lamp is lit when a message has arrived in your voice mailbox. When you set this lamp to Visual Ring,
it flashes to alert you to incoming calls. You can retrieve messages using .
4) Softkeys — These keys allow you to perform specific functions. The functions available and the corresponding softkey labels
change according to the screen displayed. To initially view softkey labels, press any softkey.
5) Message button — For retrieving messages.
6) Arrow keys — Depending on the current screen display, you can use these keys to move between screen pages, to
cycle through Call Log and Speed Dial entries, and to move the cursor during data entry.
7) Call handling buttons — For call handling activities.
8) Dialpad — Standard 12-button pad for dialing telephone numbers.
9) Volume control buttons — For adjusting speaker, handset, headset, or ringer volume depending on which component is in
use.
10) Mute button — For turning off the microphone (handset, headset, or speaker). When the Mute feature is active, the
associated light turns on and the person at the other end of the call cannot hear you.
11) Headset button — For activating a headset connected to the 2410 headset jack. The light associated with this button
turns on when the headset is active.
12) Speaker button — For accessing the built-in two-way speakerphone. The light associated with this button turns on
when the speakerphone is active.
13) Exit button — Pressing this button returns you to the first page of the Home screen.
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The Home Screen
The Home screen, which consists of two pages, displays the available call appearance/feature buttons, caller ID information,
the current date and time, softkeys, and information provided by the Avaya call processing system.
In general, you use the Home screen to perform standard call handling. Six call appearance/feature buttons are displayed on
each page of the Home screen (as shown in Figure 2).
The date and time information is provided by your call processing system. This information is displayed below the call
appearance/feature button area when the telephone is idle.
Note: After initially plugging in your telephone or after a power outage, it may take several minutes before the time and date
appear on the screen. If the date and time displayed are incorrect, contact your system manager.
If you program your telephone to log unanswered, incoming calls, the counter displaying this number of new calls appears
below the date and time. Every time you access the Call Log Summary screen to view the information in the call log, the
counter is reset to 0.
To view the softkey labels, press any one of the softkeys. You must press one of the softkeys to access the softkey features (that
is, Speed Dial, Call Log, Options, and Labels.)
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Navigating in the Home Screen Pages
To Press
Move to the other Home screen page or
Return to Page 1 of the Home screen at any time
Access the Speed Dial screen The SpDial softkey
Access the Call Log Summary screen The Log softkey
Access the Options screen The Option softkey
Access the Label Action screen The Label softkey
Call Appearance and Call Identification Displays
Your telephone has six call appearance/feature buttons per screen page. Beginning with the first button in the upper left corner
of the telephone and going down, the display identifies the buttons in the left column. These buttons are considered call
appearance/feature buttons 1 through 3. On the display, these buttons are identified by default labels a, b, c, etc., where a
represents call appearance/feature button 1. The buttons in the right column run from 4 through 6.
When you receive or make calls, the available call identification information is displayed where the date and time appear when
the telephone is idle. For example, when you dial an extension, that number is shown and then replaced by the called party’s
name and extension. The call identification information associated with an extension is provided by the call processing system.
When a call is received from another extension, the caller’s name is shown; when a call is received from outside, the calling
number (if available), “OUTSIDE CALL,” or a trunk identifier is shown.
One call appearance is usually underlined. When a call arrives at the telephone, the bell icon blinks on the corresponding call
appearance. After you answer the call, the active call icon is displayed.
Note: If the call appearance is not displayed on the current Home screen page, use or to locate and answer the
appropriate call appearance.
The display remains in call handling mode until you activate one of the other softkey features. (When you press one of the
softkeys, the softkey labels are displayed.) After using any of these features, return to Page 1 of the Home Screen by pressing
.
Status Icons
The icons displayed on the call appearance/feature buttons of your telephone are explained in the following table. These icons
replace the functionality of the green LEDs and equivalent flash rates.
Icon Definition
Ringing
An incoming call is waiting to be answered.
Active
The call you are currently handling. If you have a bridged call
appearance on your telephone, this icon will appear when that
appearance is active.
On hold A call currently on hold.
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On soft hold A call put on hold during a transfer or conference.
Feature active Feature on left side of the display currently is active.
Feature active Feature on right side of the display currently is active.
Feature pending Your request is being processed but is not immediately available.
Status Icons for Feature-Specific Applications
The following icons are displayed in certain feature-specific applications.
Icon Definition
Feature status Feature specific status.
Feature status Feature specific status.
Feature status Feature specific status.
Conventions
Conventions Used in the Procedure Descriptions
LWC CnLWC AutCB Timer Information that is offset represents the display screen. The second
line appearing on the display will most likely list the features you can
access with the softkeys.
{handset tones} The tone that appears in curly quotes after a step, such as {dial tone},
indicates what you should hear from your handset (or speakerphone)
after successfully performing that step.
Special Instructions
Use the following special instructions for operating your telephone.
•To operate a feature, you must have the handset off-hook (removed from the cradle of the telephone) or the speaker or
speakerphone on unless otherwise noted.
•If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature,
you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and
return to Step 1.
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Feature Finder
Hold
Puts a call on hold until you can return to it.
Transfer
The Transfer feature lets you transfer a call from your telephone to another extension or outside number.
Call Park
Allows you to put a call on hold at your telephone, for retrieval at any extension.
Call Pickup
Lets you answer a call at your telephone for another extension in your pickup group. Use when you wish to handle a call for a
group member who is absent or otherwise unable to answer.
Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your system
manager.
Conference
Allows you to conference up to six parties on a call (including yourself) so that you can conduct a 6-way discussion. Use to set
up timesaving conferences, or to spontaneously include an additional party important to a conversation.
Call Forwarding All Calls
The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on
your system.
Send All Calls
Temporarily sends all your calls to your voice mail system or to another extension in the same system. Note that priority calls
and automatic callbacks are not redirected by the Send All Calls feature.
Note: Before you can use this feature, your system manager must provide a coverage path for your extension.
Directory
Allows you to search for the extension of another user in your call processing system directory by keying in the user’s name at
the dial pad.
Call Log
The Call Log application stores up to 48 entries. Use this application to call a person directly from the Call Log display or to
add a log entry's name and phone number to a speed dial button.
Priority Calling
Allows you to call an extension with a distinctive 3-burst ring to indicate your call requires immediate attention. Use when you
have important or timely information for someone.
Message
Your Message lamp turns on when a caller has left a message for you.
Speakerphone
The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-
way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations).
Speed Dial
Allows you to have the telephone automatically dial calls to telephone numbers stored in your personal directory.
Redial
Automatically redials the last number that you dialed. Use to save time in redialing a busy or unanswered number.

Hold
To put a call on hold:
1. Press .
To return to the held call:
1. Press the call appearance button of the held call.
Note: Your system manager may have administered the Unhold feature. In this case, you can return to the held call by pressing
.
Transfer
To transfer the current call to another extension:
1. While on a call, press .
2. When you hear dial tone, dial the number to which the call is to be transferred.
3. To transfer the call without announcing it, press again, and hang up. The transfer is complete.
To announce the call before transferring it, wait for the called party to answer. Go to Step 4.
4. When the called party answers, announce the call. (If the line is busy or if there is no answer, press . Then, you
can return to the held call by pressing its call appearance button.)
5. Press again and hang up to complete the transfer.
oThe “Transfer Completed” message is displayed.
Note: Your system manager may have administered the Transfer-on-Hang-up feature. In this case, you can transfer a call by
pressing , dialing the number to which the call is to be transferred, and then hanging up. To cancel an attempted
transfer, press the original call appearance. If your system has auto-hold activated, use to cancel a transfer so that the
potential transfer recipient is not left on hold.
Call Park
To park a call for retrieval from any extension:
Note: If Call Park has been assigned to your telephone, simply press Call Park then press Release; otherwise, follow the
instructions below.
1. Press Transfer.
{dial tone}
2. Dial the Call Park code *6.
{confirmation tone}
3. Press Transfer again.
oThe call is parked.
4. Hang up.
To park a call at your extension (for retrieval at any extension) when a Call Park button is not administered:
1. Press .
2. Enter the Call Park code *6.
3. When you hear confirmation tone, hang up.
To retrieve a parked call from another extension:
1. Pick up the handset or press .
2. Dial the Answer Back code #6.
3. When you hear a dial tone, dial the extension at which you parked the call.
4. If returning to a call parked at your telephone, dial your own extension.
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To return to a call parked at your extension:
1. Press Call Park.
or, Dial the Answer Back code #6 and then your extension number.
oYou are connected to the call.
Call Pickup
To answer a call placed to your pickup group when your phone is idle:
Note: You can only use this feature if you and the called party have been assigned to the same pickup group by your system
manager.
1. Press Call Pickup.
or, Dial the Call Pickup code *7.
oYou are connected to the ringing call.
To answer a new call while active on another:
1. Press Hold.
oThe present call is put on hold.
oThe held call icon is displayed.
2. Press Call Pickup.
oThe called telephone stops ringing.
oYou are connected to the incoming call.
Note: To return to the call on hold after completing call pickup, press the fluttering call appearance button.
Conference
To add another party to a call:
1. Press .
2. When you hear dial tone, dial the number of the person you want to add to the call.
3. Wait for an answer.
4. To add the person to the call, press again. (If the called party does not answer or does not want to join the
conference, press . Then, you can return to the held call by pressing its call appearance button.
5. Repeat Steps 1 through 4 for additional conference connections.
To add a held call to an active call:
1. Press .
2. When you hear dial tone, press the call appearance button corresponding to the held call.
3. Press again.
To remove the last person added to the conference call:
1. Make sure that the conferenced call appearance is selected.
2. Press .
Call Forwarding All Calls
To temporarily redirect all calls:
Note: Calls to an EAS agent login-ID extension cannot be forwarded. Also with EAS, if calls need to be forwarded for the
station you are logged into, forwarding must be done before you actually log in.
1. Press Call Forward.
or, Dial the Call Forward code *2.
{dial tone}
Note: If you have console permission and are not forwarding your own calls, dial the extension number whose calls
are to be forwarded. You will receive dial tone.
2. Dial the extension or phone number where calls are to be sent.
{confirmation tone}
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