Avigilon H4 User manual

InstallationGuide
Avigilon H4 Video Intercom with Surface Mount
H4VI-RO1-IR

Important Safety Information
This manual provides installation and operation information and precautions for the use of this device. Incorrect
installation could cause an unexpected fault. Before installing this equipment read this manual carefully. Please
provide this manual to the owner of the equipment for future reference.
This Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may result in a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
This Caution symbol alerts the user to the presence of hazards that may cause minor or moderate injury
to persons, damage to property or damage to the product itself if proper precautions are not followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lInstallation must be performed by qualified personnel only.
lInstallation of the device must conform to all local codes.
lThis product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited
Power Source” with output rated 12 VDC, 10 W min. or Power over Ethernet (PoE), rated 48 VDC, 10 W min.
lDo not connect directly to a mains power system for any reason.
CAUTION — Failure to observe the following instructions may result in injury to persons or damage to
the device.
lDo not expose the camera directly to high levels of x-ray, laser, or UV radiation. Direct exposure to high
levels of x-ray, laser, or UV radiation may cause permanent damage to the image sensor.
lDo not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
lDo not subject the device cables to excessive stress, heavy loads or pinching.
lDo not open or disassemble the device. There are no user serviceable parts.
lRefer all device servicing to qualified personnel. Servicing may be required when the device has been
damaged (such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not
operate normally, or has been dropped.
lDo not use strong or abrasive detergents when cleaning the device body.
lUse only accessories recommended by Avigilon.
Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
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This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
lConsult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties
authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of separately
from household waste. When this product reaches its end of life, take it to a collection point designated by local
authorities. Some collection points accept products for free. The separate collection and recycling of your
product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment.
Legal Notices
©2018,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILONCONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. ONVIFis a trademark of Onvif, Inc. Other names or
logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™ and ®
in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related
trademark. Avigilon Corporation protects its innovations with patents issued in the United States of America and
other jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no license is
granted with respect to any copyright, industrial design, trademark, patent or other intellectual property rights of
Avigilon Corporation or its licensors.
3

Disclaimer
This document has been compiled and published using product descriptions and specifications available at the
time of publication. The contents of this document and the specifications of the products discussed herein are
subject to change without notice. Avigilon Corporation reserves the right to make any such changes without
notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or
accuracy of the information contained in this document; or (2) is responsible for your use of, or reliance on, the
information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential
damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-H4VI-SURF-A
Revision: 1 - EN
20180730
4

Table of Contents
Overview 6
Cover View 6
Rear View 8
Bottom View 10
Surface Mount Adapter View 11
Installation 12
Required Tools and Materials 12
Camera Package Contents 12
Using the Surface Mount Adapter 12
Installing the Surface Mount with a Bottom Conduit 13
Installing the Surface Mount with a Rear Conduit 16
Installing the Surface Mount to an Electrical Box 18
Installing the Surface Mount to a Mullion 21
Wiring the Video Intercom to a Door Strike 24
Installing the Video Intercom to the Surface Mount Adapter 24
Assigning an IP Address 26
Accessing the Live VideoStream 26
Configuring the Camera 27
For More Information 27
Connection Status LED Indicator 28
Call Button LED Blink Patterns 29
Resetting to Factory Default Settings 30
Setting the IP Address Using the ARP/Ping Method 31
Specifications 32
Limited Warranty and Technical Support 34
5

Overview
NOTE: Be careful not to scratch the camera. The resulting marks or fingerprints may affect the overall image
quality. Keep the protective covers on the camera dome until the installation is complete.
Cover View
1. Microphone
Used for communicating with the operator.
2. Video Intercom body
The main body of the camera, including the internal mechanisms for aiming the camera.
3. IR illuminator
Provides scene illumination in the IR spectrum.
4. Speaker
Used to communicate with users at the Video Intercom.
5. Call button
Button for user to initiate call with the operator.
Overview 6

6. LED ring
Provides information about device status. For more information, see Call Button LED Blink Patterns on
page29.
7. Tamper resistant screws
Captive TORX screws used for mounting Video Intercom to surface mount adapter (accessory sold
separately).
Cover View 7

Rear View
Figure 1: Note: The parts labeled 1, 2 and 3 are protected by a rear cover that is not shown in the above view.
1. Microphone switch
Enables or disables the microphone.
2. MicroSD card slot
Accepts a microSD card for onboard storage.
Rear View 8

3. Firmware revert button
Resets the Video Intercom. For more information, see Resetting to Factory Default Settings on page30.
4. Tamper detection switch
Detects whether the camera has been tampered with. Used with optional accessory Safety Relay.
Rear View 9

Bottom View
Figure 2: Note: The parts labeled 1, 2, 3, 4 and 5 are protected by a rear cover that is not shown in the above view.
1. External power
Accepts an external DC power connection when Power over Ethernet (PoE) is not available.
2. Connection status LED indicator
Provides information about device operation. For more information, see Connection Status LED Indicator
on page28.
3. Link LED
Indicates if there is an active connection in the Ethernet port.
4. External I/O
Provides connections to external input/output.
5. Ethernet port
Accepts power and Ethernet connection to the network.
The camera can be powered by PoE. Server communication and image data transmission also occur
over this connection.
Bottom View 10

Surface Mount Adapter View
Figure 3: Note: The bottom conduit entry (5) is covered by a blanking plate that is not shown in the above view. This blanking plate must be replaced
with the conduit plate for bottom conduit installations.
1. Camera mounts
Points for mounting the Video Intercom body to the surface mount.
2. Cable entry holes
Two entry holes, left side or right side, for the cables required for camera operation.
3. Mounting holes
Holes for mounting the surface mount adapter to the following:
A. UK standard single gang box
B. Octagon gang box
C. 4" gang box
4. Rear conduit entry
Used to connect a cable conduit to the surface mount adapter from the rear.
5. Bottom conduit entry
Used to connect a cable conduit to the surface mount adapter from the bottom.
Surface Mount Adapter View 11

Installation
Required Tools and Materials
The following tools are required to complete the installation but are not included in the package:
lNo. 2 Phillips screwdriver — for attaching camera to an electrical box or mounting surface.
lNo. 1 Phillips screwdriver — for attaching the rear cover plate to the Video Intercom.
lDrill — for drilling mounting holes and cable access hole into the mounting surface, if required.
Camera Package Contents
Ensure the camera package contains the following:
lAvigilon H4 Video Intercom (H4VI-RO1)
lMounting template sticker
l4 screws and anchors for solid walls
lGrommet piercing tool
lT20 Security Torx key
lRecessed Mounting Plate
lRear Cover Plate
Ensure the surface mount adapter package (H4VI-MT-SURF1) contains the following:
lSurface mount adapter
lSurface mounting template sticker
lConduit plate
lConduit band with 2 screws
l4 mounting screws and wall anchors
lRubber grommet
Using the Surface Mount Adapter
For surface mount installations the H4 Video Intercom must be installed using the surface mount adapter. There
are five installation variations for installing the H4 Video Intercom with the surface mount adapter:
lSurface mount using a bare conduit installed from the bottom. See Installing the Surface Mount with a
Bottom Conduit on the next page
lSurface mount using a bare conduit installed from the rear. See Installing the Surface Mount with a Rear
Conduit on page16
lSurface mount using a conduit with a nut on the end. Refer to the two conduit installation procedures
which include notes about installing the conduit nut, Installing the Surface Mount with a Bottom Conduit
Installation 12

on the next page and Installing the Surface Mount with a Rear Conduit on page16.
lSurface mount to an electrical box. See Installing the Surface Mount to an Electrical Box on page18.
lSurface mount to a door mullion. See Installing the Surface Mount to a Mullion on page21.
Installing the Surface Mount with a Bottom Conduit
Important: Conduit installations only support a 1/2" conduit.
NOTE: The following procedure uses a conduit with a bare end. If a conduit with a nut on the end is used, fasten
the conduit to the surface mount adapter using the nut after you have connected the conduit to the surface
mount.
If installing surface mount with cable conduit (not provided):
1. Pull cables through the conduit.
2. Place the mounting template on the mounting surface so the top of the conduit aligns with the marked
conduit offset.
3. Use the mounting template to drill 4 holes in the correct locations and install the screw anchors.
4. Remove the blanking plate from the bottom of the surface mount adapter and replace with the conduit
plate.
Installing the Surface Mount with a Bottom Conduit 13

5. Remove the mounting template and slide the surface mount accessory onto the conduit and align the
mounting holes with the screw anchors.
NOTE: If using a conduit pipe with a nut, fasten the nut onto the pipe after inserting it into the surface
mount.
6. Install the surface mount to the wall using the 4 provided screws.
Installing the Surface Mount with a Bottom Conduit 14

7. Install the conduit band with the 2 provided screws to hold the conduit in place.
8. Feed the cables through the rubber grommet and fasten the grommet to the top of the conduit.
Installing the Surface Mount with a Bottom Conduit 15

9. Push the cable through the grommet in the rear cover plate. If using external power or I/O then pull the
tabs out of the grommets and feed the wires through the smaller grommet holes. Silicone sealant is
recommended to seal any wires in the smaller grommet holes. Install the RJ-45 connector to the ends of
the cable. If using external power or I/O then install the provided terminal blocks onto the wires.
Installing the Surface Mount with a Rear Conduit
Important: Conduit installations only support a 1/2" conduit.
NOTE: The following procedure uses a conduit with a bare end. If a conduit with a nut on the end is used, fasten
the conduit to the surface mount adapter using the nut after you have connected the conduit to the surface
mount.
If installing surface mount with a rear cable conduit (not provided):
1. Pull cables through the conduit.
2. Place the mounting template on the mounting surface so the conduit aligns with the through wall cable
hole marked on the mounting template.
3. Use the mounting template to drill 4 holes in the correct locations and install the screw anchors.
Installing the Surface Mount with a Rear Conduit 16

4. Remove the blanking plate from the bottom of the surface mount adapter and replace with the conduit
plate.
5. Remove the mounting template and slide the surface mount accessory onto the conduit and align the
mounting holes with the screw anchors.
NOTE: If using a conduit pipe with a nut, fasten the nut onto the pipe after inserting it into the surface
mount.
6. Install the surface mount to the wall using the 4 provided screws.
Installing the Surface Mount with a Rear Conduit 17

7. Feed the cables through the rubber grommet and fasten the grommet to the top of the conduit.
8. Push the cable through the grommet in the rear cover plate. If using external power or I/O then pull the
tabs out of the grommets and feed the wires through the smaller grommet holes. Silicone sealant is
recommended to seal any wires in the smaller grommet holes. Install the RJ-45 connector to the ends of
the cable. If using external power or I/O then install the provided terminal blocks onto the wires.
Installing the Surface Mount to an Electrical Box
If installing surface mount to an electrical box:
NOTE: The surface mount adapter includes screw and cable hole markings that can be used for a UK standard
single gang box, an octagon gang box, or a 4" gang box. Make sure to use the screw holes for the type of gang
box that you have installed.
1. Install your gang box and pull the cables through the gang box.
2. Remove the cable entry port on the back of the surface mount that the cables will use and pull the cables
through.
3. Install the surface mount to the gang box using the provided screws. Use the list below to determine
which screw holes to use for your gang box:
Installing the Surface Mount to an Electrical Box 18

A. UK standard single gang box
B. Octagon gang box
C. 4" gang box
4. Place the grommet piercing tool over the RJ45 cable.
Installing the Surface Mount to an Electrical Box 19

5. Push the cable through the grommet in the rear cover plate. If using external power or I/O then pull the
tabs out of the grommets and feed the wires through the smaller grommet holes. Silicone sealant is
recommended to seal any wires in the smaller grommet holes.
6. If using external power or I/O then install the provided terminal blocks onto the wires after they are pulled
through the grommets.
7. After the procedure is complete, remove the grommet piercing tool.
Installing the Surface Mount to an Electrical Box 20