Avigilon H4A-THC-BO User manual

Installation Guide
Avigilon H4 Thermal Camera Models:
H4A-THC-BO

Important Safety Information
This manual provides installation and operation information and precautions for the use of this camera. Incorrect
installation could cause an unexpected fault. Before installing this equipment read this manual carefully. Please
provide this manual to the owner of the equipment for future reference.

This Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may result in a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
This Caution symbol alerts the user to the presence of hazards that may cause minor or moderate injury
to persons, damage to property or damage to the product itself if proper precautions are not followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lInstallation must be performed by qualified personnel only, and must conform to all local codes.
lThis product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited
Power Source” with output rated 12 VDC or 24 VAC, 8 W min. or Power over Ethernet (PoE), rated 48
VDC, 8 W min.
lAny external power supply connected to this product may only be connected to another Avigilon
product of the same model series. External power connections must be properly insulated.
lDo not connect directly to mains power for any reason.
CAUTION — Failure to observe the following instructions may result in injury to persons or damage to
the device.
lDo not expose the camera directly to high levels of x-ray, laser, or UV radiation. Direct exposure may
cause permanent damage to the image sensor.
lDo not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
lDo not subject the device cables to excessive stress, heavy loads or pinching.
lDo not open or disassemble the device. There are no user serviceable parts.
lRefer all device servicing to qualified personnel. Servicing may be required when the device has been
damaged (such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not
operate normally, or has been dropped.
lDo not use strong or abrasive detergents when cleaning the device body.
lUse only accessories recommended by Avigilon.
ii

Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
lConsult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties
authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of separately
from household waste. When this product reaches its end of life, take it to a collection point designated by local
authorities. Some collection points accept products for free. The separate collection and recycling of your
product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment.
iii

Legal Notices
©2017,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILONCONTROL
CENTER, ACC, and TRUSTED SECURITY SOLUTIONS are trademarks of Avigilon Corporation. ONVIFis a
trademark of Onvif, Inc. Other names or logos mentioned herein may be the trademarks of their respective
owners. The absence of the symbols ™ and ® in proximity to each trademark in this document or at all is not a
disclaimer of ownership of the related trademark. Avigilon Corporation protects its innovations with patents
issued in the United States of America and other jurisdictions worldwide (see avigilon.com/patents). Unless
stated explicitly and in writing, no license is granted with respect to any copyright, industrial design, trademark,
patent or other intellectual property rights of Avigilon Corporation or its licensors.
Disclaimer
This document has been compiled and published using product descriptions and specifications available at the
time of publication. The contents of this document and the specifications of the products discussed herein are
subject to change without notice. Avigilon Corporation reserves the right to make any such changes without
notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or
accuracy of the information contained in this document; or (2) is responsible for your use of, or reliance on, the
information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential
damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-H4THCBO-A
Revision: 1 - EN
20171211
iv

Table of Contents
Overview 1
Mounting Bracket View 1
Rear View 2
Front View 3
Configuration Panel View 4
Side View 5
Installation 6
Camera Package Contents 6
Installation Steps 6
Mounting and Aiming Video Analytics Cameras 6
Installing the Mounting Bracket 6
(Optional) Removing the Sun Shroud 7
Reinstalling the Sun Shroud 7
Connecting Cables 8
Mounting the Camera 9
Removing the Configuration Panel Cover 10
(Optional) Using the USB Wi-Fi Adapter 10
Assigning an IP Address 10
Accessing the Live VideoStream 11
Aiming the Camera 11
(Optional) Configuring SD Card Storage 11
Configuring the Camera 12
For More Information 12
Connecting to Power and External Devices 13
Connection Status LED Indicator 15
Resetting to Factory Default Settings 16
Setting the IP Address Using the ARP/Ping Method 17
Specifications 18
Limited Warranty and Technical Support 20
v

Overview
Mounting Bracket View
1. Camera mounts
Points for installing the camera to the mounting bracket.
2. Mounting hook slots
Points to hold the camera to the mounting bracket while connecting the required cables.
3. Mounting holes
Holes for securing the mounting bracket to the mounting surface.
Overview 1

Rear View
1. Ethernet port
Accepts an Ethernet connection to a network. Server communication and image data transmission occurs
over this connection. Also receives power when it is connected to a network that provides Power over
Ethernet.
2. Camera mounting screws
Screws for mounting the camera to the mounting bracket.
3. Serial number tag
Device information, product serial number and part number label.
4. Mounting hooks
Hooks to attach the camera to the mounting bracket while connecting the required cables.
5. Power and I/O cables
Cables for connecting the camera to auxiliary power and I/O devices. For more information, see
Connecting to Power and External Devices on page13.
Rear View 2

Front View
 1. Configuration panel cover
Covers the configuration panel. For more information on the configuration panel, see the Configuration
Panel View on the next page.
Front View 3

Configuration Panel View
1. SD card slot
Accepts an SD card for onboard storage.
2. Link LED indicator
Indicates if there is an active connection in the Ethernet port.
3. Connection status LED indicator
Provides information about device operation. For more information, see Connection Status LED Indicator
on page15.
4. Micro USB port
Accepts a micro USB to USB adapter. Only required when using the Avigilon USB Wi-Fi Adapter.
Configuration Panel View 4

Side View
1. Sun shroud
An adjustable cover to help protect the lens against glare from the sun.
2. Mount arm
Adjustable mount arm for positioning the camera.
3. Adjustment screws
Provides a locking mechanism for the mount arm.
Side View 5

Installation
Camera Package Contents
lAvigilon H4A Thermal Camera
lMounting template sticker
l4 screws and anchors for solid walls
lProtective cable boot
Installation Steps
Complete the following sections to install the device.
Mounting and Aiming Video Analytics Cameras
When installing an Avigilon video analytics camera, follow the listed mounting and aiming recommendations to
maximize the camera's analytics capabilities:
lThe camera should be installed above 274 cm (9').
lThe camera should tilt downwards no more than 45 degrees.
lThe camera image should be level with the horizon line.
lThe camera should be mounted to a stable surface to minimize the physical movement of the camera
after installation.
For more details, see Designing a Site for Video Analytics. This document is available in the Avigilon eDocs app
and on the Avigilon website.
Installing the Mounting Bracket
If the cables for the camera will not be provided from inside the mounting surface, install the junction box first
(H4-BO-JBOX). It is highly recommended that the junction box be used if you will be installing the camera with
auxiliary power or external digital inputs and outputs.
After you install the junction box, you can skip directly to step 3 of this procedure.
Installation 6

1. Use the mounting template to drill four mounting holes into the mounting surface.
2. Drill the cable entry hole into the mounting surface then pull the required cables through the cable entry
hole.
3. Fasten the mounting bracket to the mounting surface or junction box.
NOTE: It is recommended that silicone sealant be applied around the edge of the mounting bracket to
prevent moisture from entering the mounting surface.
4. Insert the mounting hooks on the rear of the camera into the mounting hook slots on the mounting
bracket, then let the camera hang.
(Optional) Removing the Sun Shroud
The sun shroud should only be removed when the camera is installed indoors and space is limited.
1. As you press down on the center of the sun shroud, pull up the corners of the shroud from one side of the
camera.
2. Use a T20 Pin-In Torx driver to unscrew and remove the sun shroud mount from the camera.
Reinstalling the Sun Shroud
1. Use a T20 Pin-In Torx driver to screw on the sun shroud mount.
2. Align one side of the sun shroud to the mount.
3. Press down on the center of the sun shroud and flex the edges up, then lower it into place.
(Optional) Removing the Sun Shroud 7

Connecting Cables
Before connecting any cables, ensure that the cable connections are properly protected from moisture and
corrosion. The optional junction box (H4-BO-JBOX) provides a watertight seal that helps prevent moisture from
corroding the cable connections.
If you are not using the optional junction box, make sure the protective cable boot is installed over the Ethernet
port to protect the connection from dust and moisture.
1. If there are external input or output devices that need to be connected to the camera (for example: door
contacts, relays, etc.), connect the devices to the camera's digital I/O connector cables. For more
information see Connecting to Power and External Devices on page13.
2. If an external microphone and/or speakers need to be connected to the camera, connect the devices to
the camera's audio I/O cables. For more information, see Connecting to Power and External Devices on
page13.
3. Install the protective cable boot. You may choose to skip this step if you are using the optional junction
box.
a. Remove the protective cable boot that is preinstalled over the Ethernet port, then thread one end
of the Ethernet cable through it.
Ensure the orientation of the cable and boot matches the one shown in the image.
b. Crimp the Ethernet cable.
c. After you connect the cable to the camera, slide the boot over the Ethernet port.
4. Connect a network cable to the Ethernet port (RJ-45 connector).
The Link LED indicator will turn on once a network link has been established.
5. Connect power using one of the following methods:
Connecting Cables 8

oPower over Ethernet (PoE) Class 3 — If PoE is available, the camera LEDs will turn on.
oExternal Power — Connect an external 12 V DC or 24 V AC power source through the brown and
blue auxiliary power cables.
Important: Be careful not to connect power to the audio input cable, doing so will permanently
damage the camera. Both the audio input cable and auxiliary power cable are brown. To
distinguish the auxiliary power cable, it is labeled AUX PWR and has a thicker gauge.
6. Check that the Connection Status LED indicator indicates the correct state. For more information, see
Connection Status LED Indicator on page15.
Mounting the Camera
Once all the cable connections have been made, secure the camera to the mounting bracket.
1. Tuck the extra lengths of cables into the cable entry hole.
2. Secure the camera to the mounting bracket:
a. Raise the camera until it covers the mounting bracket.
b. Use the camera mounting screws to fasten the camera to the bracket.
Mounting the Camera 9

Removing the Configuration Panel Cover
1. Use a T20 Pin-In Torx driver to unscrew the configuration panel cover.
2. Remove the cover from the configuration panel.
(Optional) Using the USB Wi-Fi Adapter
If you have a USB Wi-Fi Adapter (H4-AC-WIFI), attach it to the camera's micro USB port to access the camera's
mobile web interface.
After you connect to the Wi-Fi signal broadcast by the adapter, you can access the mobile web interface from
any mobile device using the following address:
http://camera.lan
For more information about configuring the camera from the mobile web interface see Avigilon USB Wi-Fi
Adapter System User Guide.
NOTE: The camera will reserve the 10.11.22.32/28 subnet for internal use while the USB Wi-Fi Adapter is plugged in.
Assigning an IP Address
The device automatically obtains an IP address when it is connected to a network.
NOTE: If the device cannot obtain an IP address from a DHCP server, it will use Zero Configuration Networking
(Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the 169.254.0.0/16 subnet.
The IP address settings can be changed using one of the following methods:
lDevice's web browser interface: http://<camera IP address>/.
lNetwork Video Management software application (for example, the Avigilon Control Center™ software).
lARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on
page17.
NOTE: The default device username is administrator with no password.
Removing the Configuration Panel Cover 10

Accessing the Live VideoStream
Live video stream can be viewed using one of the following methods:
lWeb browser interface: http://< camera IP address>/.
lNetwork Video Management software application (for example, the Avigilon Control Center software).
NOTE: The default camera username is administrator with no password.
Aiming the Camera
Reference the camera's live stream as you aim the camera.
1. To aim the camera, loosen the adjustment screws on the camera mount arm.
2. Rotate and move the camera and mount arm as required. Review the camera’s live video stream to help
aim the camera correctly.
3. In outdoor installations, the sun shroud should be set as far forward as possible without intruding on the
video image. Slide the sun shroud forward or back to protect the camera against glare from the sun.
4. Tighten the adjustment screws on the mount arm to secure the camera’s position.
5. In the camera web browser interface or the Avigilon Control Center software adjust the camera’s Image
and Display settings. You can change the image rotation.
(Optional) Configuring SD Card Storage
To use the camera's SD card storage feature, you must insert an SD card into the card slot.
It is recommended that the SD card have a capacity of 8GB or more and a write speed of class 6 or better. If the
SD card does not meet the recommended capacity or write speed, the recording performance may suffer and
result in the loss of frames or footage.
Accessing the Live VideoStream 11

1. Insert an SD card into the camera.
CAUTION — Do not force the SD card into the camera or you may damage the card and the
camera. The SD card can only be inserted in one direction.
2. Access the camera’s web interface to enable the onboard storage feature. For more information, see the
Avigilon High Definition H.264 Camera Web Interface User Guide.
Configuring the Camera
Once installed, use one of the following methods to configure the camera:
lIf you have the USB Wifi Adapter, you can access the mobile web interface to configure the camera. For
more information, see Avigilon USB Wi-Fi Adapter System User Guide.
lIf you have installed multiple cameras, you can use the Avigilon Camera Configuration Tool to configure
common settings. For more information, see the Avigilon Camera Configuration Tool User Guide.
lIf the camera is connected to the Avigilon Control Center system, you can use the client software to
configure the camera. For more information, see the Avigilon Control Center Client User Guide.
lIf the camera is connected to a third-party network management system, you can configure the camera's
specialty features in the camera's web browser interface. For more information, see the Avigilon Web
Interface User Guide - H4 HD.
For More Information
Additional information about setting up and using the device is available in the following guides:
lAvigilon Control Center Client User Guide
lAvigilon High Definition H.264 Web Interface User Guide
lAvigilon Camera Configuration Tool User Guide
These guides are available on the Avigilon website: avigilon.com/support-and-downloads.
Configuring the Camera 12

Connecting to Power and External Devices
Important: Be careful not to connect auxiliary power to the audio input wire or the camera will be damaged.
Although both the audio input wire and auxiliary power wire are brown, the auxiliary power wire is distinguished
by its thicker wire gauge and AUX PWR label.
If PoE is not available, the camera may be powered through the auxiliary power cable using either 12V DC or
24V AC. The power consumption information is listed in the product specifications.
To power the camera, connect the two power wires to the brown and blue auxiliary power wires. The
connection can be made with either polarity.
WARNING — This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or
“LPS” or “Limited Power Source” with output rated 12 VDC or 24 VAC, 8 W min. or Power over Ethernet
(PoE), rated 48 VDC, 8 W min.

Power supplies and external devices are connected to the camera through the power and I/O wires. The pinout
for the I/O and power wires is shown in the following diagram:
Figure 1: Example application.
1. Brown — Audio Input (line level)
An external power amplifier should be used when connecting speakers and microphones, as shown in
the diagram.
2. Yellow — Audio Ground
3. Green — Audio Output (line level)
4. Grey — Ground
Connecting to Power and External Devices 13

5. Red — Digital Input
6. Pink — Digital Output
7. Purple — Reserved Wire, do not connect.
8. White — Reserved Wire, do not connect.
l* — Relay
l** — Switch
lM — Microphone
lS — Speaker
lAUX1 — Brown Auxiliary Power Wire, labeled AUX PWR
lAUX2 — Blue Auxiliary Power Wire
Connecting to Power and External Devices 14

Connection Status LED Indicator
Once connected to the network, the Connection Status LED indicator will display the progress in connecting to
the Network Video Management software.
The following table describes what the LED indicator shows:
Connection State Connection Status
LED Indicator Description
Obtaining IPAddress One short flash every
second Attempting to obtain an IP address.
Discoverable Two short flashes
every second
Obtained an IPaddress but is not connected to the
NetworkVideo Management software.
Upgrading Firmware
Two short flashes
and one long flash
every second
Updating the firmware.
Connected On
Connected to the Network Video Management software or an
ACC™ Server. The default setting can be changed to "Off" using
the camera's web user interface. For more information see the
Web Interface User Guide - H4 HD.
Connection Status LED Indicator 15