AVIRA FREE ANTIVIRUS User manual

Avira Free Antivirus
User Manual

Introduction
Avira Free Antivirus - User Manual (Status: 23 Sep. 2011) 2
Trademarks and Copyright
Trademarks
Windows is a registered trademark of the Microsoft Corporation in the United States and other countries.
All other brand and product names are trademarks or registered trademarks of their respective owners.
Protected trademarks are not marked as such in this manual. This does not mean, however, that they may be used freely.
Copyright information
Code provided by third party providers was used for Avira Free Antivirus. We thank the copyright owners for making the code available
to us.
For detailed information on copyright, please refer to "Third Party Licenses" in the Program Help of Avira Free Antivirus.

Introduction
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Table of Contents
1. Introduction ....................................................................................6
1.1 Icons and emphases............................................................................................................... 6
2. Product information.........................................................................8
2.1 Delivery scope.......................................................................................................................... 8
2.2 System requirements............................................................................................................... 9
2.3 Licensing and Upgrade.........................................................................................................10
3. Installation and uninstallation.......................................................... 11
3.1 Overview................................................................................................................................. 11
3.1.1 Installation types.........................................................................................................................................11
3.2 Pre-Setup................................................................................................................................ 11
3.3 Express installation................................................................................................................ 13
3.4 Custom Installation................................................................................................................ 15
3.5 Configuration Wizard.............................................................................................................16
3.6 Change installation................................................................................................................ 17
3.7 Installation modules...............................................................................................................18
3.8 Uninstallation..........................................................................................................................19
4. Overview of Avira Free Antivirus...................................................... 20
4.1 User interface and operation................................................................................................ 20
4.1.1 Control Center.............................................................................................................................................20
4.1.2 Starting and closing of Control Center................................................................................................21
4.1.3 Operate Control Center............................................................................................................................22
4.1.4 Control Center overview..........................................................................................................................22
4.1.5 Configuration...............................................................................................................................................23
4.1.6 Accessing the Configuration...................................................................................................................24
4.1.7 Configuration operation............................................................................................................................25
4.1.8 Tray icon.......................................................................................................................................................26
4.1.9 Entries in the context menu....................................................................................................................27
4.2 Toolbar.................................................................................................................................... 27
4.2.1 Overview.......................................................................................................................................................27
4.2.2 Use.................................................................................................................................................................28

Introduction
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4.2.3 Options..........................................................................................................................................................29
4.2.4 Uninstallation...............................................................................................................................................32
4.3 How to...?................................................................................................................................ 33
4.3.1 Perform automatic updates.....................................................................................................................33
4.3.2 Start a manual update..............................................................................................................................34
4.3.3 Using a scan profiles to scan for viruses and malware..................................................................35
4.3.4 Scan for viruses and malware using drag & drop............................................................................36
4.3.5 Scan for viruses and malware via the context menu......................................................................36
4.3.6 Automatically scan for viruses and malware.....................................................................................37
4.3.7 Targeted scan for Rootkits and active malware...............................................................................38
4.3.8 React to detected viruses and malware..............................................................................................39
4.3.9 Handling quarantined files (*.qua)........................................................................................................41
4.3.10 Restore the files in quarantine...............................................................................................................43
4.3.11 Move suspicious files to quarantine.....................................................................................................44
4.3.12 Scan profile: Amend or delete file type in a scan profile................................................................45
4.3.13 Create desktop shortcut for scan profile.............................................................................................45
4.3.14 Filter events.................................................................................................................................................46
5. System Scanner ............................................................................ 47
6. Updates........................................................................................ 48
7. FAQ, Tips...................................................................................... 50
7.1 Help in case of a problem..................................................................................................... 50
7.2 Shortcuts................................................................................................................................. 52
7.2.1 In dialog boxes............................................................................................................................................52
7.2.2 In the help.....................................................................................................................................................53
7.2.3 In the Control Center.................................................................................................................................54
7.3 Windows Security Center...................................................................................................... 56
7.3.1 General..........................................................................................................................................................56
7.3.2 The Windows Security Center and your Avira product..................................................................56

Introduction
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8. Viruses and more........................................................................... 60
8.1 Threat categories................................................................................................................... 60
8.2 Viruses and other malware................................................................................................... 63
9. Info and Service............................................................................. 67
9.1 Contact address..................................................................................................................... 67
9.2 Technical support................................................................................................................... 67
9.3 Suspicious file........................................................................................................................ 67
9.4 Reporting false positives....................................................................................................... 68
10. Reference: Configuration options.................................................... 69
10.1 System Scanner..................................................................................................................... 69
10.1.1 Scan...............................................................................................................................................................69
10.1.2 Report............................................................................................................................................................78
10.2 Realtime Protection............................................................................................................... 79
10.2.1 Scan...............................................................................................................................................................79
10.2.2 Report............................................................................................................................................................85
10.3 Update .................................................................................................................................... 86
10.3.1 Product update............................................................................................................................................86
10.3.2 Restart settings...........................................................................................................................................88
10.3.3 Web server...................................................................................................................................................89
10.4 Web Protection....................................................................................................................... 91
10.4.1 Scan...............................................................................................................................................................91
10.4.2 Report............................................................................................................................................................98
10.5 General................................................................................................................................... 99
10.5.1 Threat categories.......................................................................................................................................99
10.5.2 Security...................................................................................................................................................... 100
10.5.3 WMI............................................................................................................................................................. 102
10.5.4 Events......................................................................................................................................................... 102
10.5.5 Reports....................................................................................................................................................... 103
10.5.6 Directories................................................................................................................................................. 103
10.5.7 Acoustic alerts.......................................................................................................................................... 104
10.5.8 Alerts........................................................................................................................................................... 105

Introduction
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1. Introduction
Your Avira product protects your computer against viruses, worms, Trojans, adware and
spyware and other risks. In this manual these are referred to as viruses or malware
(harmful software) and unwanted programs.
The manual describes the program installation and operation.
For further options and information, please visit our website:
http://www.avira.com/free-av
The Avira website lets you:
access information on other Avira desktop programs
download the latest Avira desktop programs
download the latest product manuals in PDF format
download free support and repair tools
access our comprehensive knowledge database and FAQs for troubleshooting
access country-specific support addresses.
Your Avira Team
1.1 Icons and emphases
The following icons are used:
Icon /
designation
Explanation
Placed before a condition which must be fulfilled prior to
execution of an action.
Placed before an action step that you perform.
Placed before an event that follows the previous action.
Warning
Placed before a warning when critical data loss might occur.

Introduction
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Note
Placed before a link to particularly important information or a tip
which makes your Avira product easier to use.
The following emphases are used:
Emphasis
Explanation
Italics
File name or path data.
Displayed software interface elements (e.g. window section or
error message).
Bold
Clickable software interface elements (e.g. menu item,
navigation area, option box or button).

Product information
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2. Product information
This chapter contains all information relevant to the purchase and use of your Avira
product:
see Chapter: Delivery scope
see Chapter: System requirements
see Chapter: Licensing and Upgrade
Avira products are comprehensive and flexible tools you can rely on to protect your
computer from viruses, malware, unwanted programs and other dangers.
Please note the following information:
Note
Loss of valuable data usually has dramatic consequences. Even the best virus
protection program cannot provide one hundred percent protection from data
loss. Make regular copies (Backups) of your data for security purposes.
Note
A program can only provide reliable and effective protection from viruses,
malware, unwanted programs and other dangers if it is up-to-date. Make sure
your Avira product is up-to-date with automatic updates. Configure the program
accordingly.
2.1 Delivery scope
Your Avira product has the following functions:
Control Center for monitoring, managing and controlling the entire program
Central configuration with user-friendly standard and advanced options and context-
sensitive help
System Scanner (on-demand scan) with profile-controlled and configurable scan for all
known types of virus and malware
Integration into the Windows Vista User Account Control allows you to carry out tasks
requiring administrator rights.
Realtime Protection (on-access scan) for continuous monitoring of all file access
attempts
Avira SearchFree Toolbar (powered by Ask.com), a search toolbar integrated in the
web browser providing quick and convenient search options.

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Web Protection (for Avira Free Antivirus users, only in combination with the Avira
SearchFree Toolbar) for monitoring data and files transferred from the Internet using the
HTTP protocol (monitoring of ports 80, 8080, 3128)
Integrated quarantine management to isolate and process suspicious files
Rootkits protection for detecting hidden malware installed in your computer system
(rootkits)
(Not available under Windows XP 64 bit)
Direct access to detailed information on the detected viruses and malware via the
Internet
Simple and quick updates to the program, virus definitions, and search engine through
Single File Update and incremental VDF updates via a web server on the Internet
Integrated Scheduler for planning one-off or recurring jobs such as updates or scans
Extremely high virus and malware detection via innovative scanning technology (scan
engine) including heuristic scanning method
Detection of all conventional archive types including detection of nested archives and
smart extension detection
High-performance multithreading function (simultaneous high-speed scanning of
multiple files)
2.2 System requirements
The system requirements are as follows:
Computer Pentium or later, at least 1 GHz
Operating system
Windows XP, SP2 (32 or 64 bit) or
Windows Vista (32 or 64 bit, SP1) or
Windows 7 (32 or 64 bit)
At least 150 MB of free hard disk memory space (more if using quarantine for temporary
storage)
At least 512 MB RAM under Windows XP
At least 1024 MB RAM under Windows Vista, Windows 7
For the program installation: Administrator rights
For all installations: Windows Internet Explorer 6.0 or higher
Internet connection where appropriate (see Installation)
Avira SearchFree Toolbar
Operating system
Windows XP, SP3 (32 or 64 bit) or

Product information
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Windows Vista (32 or 64 bit, SP 1 recommended)
Windows 7 (32 or 64 bit)
Web browser
Windows Internet Explorer 6.0 or higher, or
Mozilla Firefox 3.0 or higher
Note
If necessary, please uninstall any previously installed search toolbars before
you install the Avira SearchFree Toolbar. Otherwise you will not be able to
install the Avira SearchFree Toolbar.
Information for Windows Vista users
On Windows XP, many users work with administrator rights. However, this is not desirable
from the point of view of security because it is then easy for viruses and unwanted
programs to infiltrate computers.
For this reason, Microsoft is introducing the "User Account Control" with Windows Vista.
This offers more protection for users who are logged in as administrators: thus in Windows
Vista, one administrator only has the privileges of a normal user at first. Actions for which
administrator rights are required are clearly marked in Windows Vista with an information
icon. In addition, the user must explicitly confirm the required action. Privileges are only
increased and the administrative task performed by the operating system after this
permission has been obtained.
The Avira product requires administrator rights for some actions in Windows Vista. These
actions are marked with the following symbol: . If this symbol also appears on a button,
administrator rights are required to carry out this action. If your current user account does
not have administrator rights, the Windows Vista dialog of the User Account Control asks
you to enter the administrator password. If you do not have an administrator password,
you cannot carry out this action.
2.3 Licensing and Upgrade
In order to be able to use your Avira product, you require a license. You thereby accept the
license terms.
The license is issued via a digital license code in the form of the file hbedv.key. This digital
license code is the key to your personal license. It contains exact details of which
programs are licensed to you and for what period of time. A digital license code can
therefore also contain the license for more than one product.
If you purchased your Avira product on the Internet, or via a program CD/DVD, the digital
license code is sent to you by email.

Installation and uninstallation
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3. Installation and uninstallation
3.1 Overview
This chapter contains information relating to the installation and uninstallation of your Avira
product.
see Chapter: Pre-Setup: Requirements, preparing the computer for installation
see Chapter: Express installation: Standard installation according to default settings
see Chapter: Custom installation: Configurable installation
see Chapter: Configuration Wizard
see Chapter: Change installation
see Chapter: Installation modules
see Chapter: Uninstallation: Uninstall
3.1.1 Installation types
During installation you can select a setup type in the installation wizard:
Express
The program files are installed into a specified default folder under C:\Program Files.
Your Avira product is installed with default settings. You have the option of defining
custom settings using the configuration wizard.
Custom
You can choose to install individual program components (see Chapter Installation and
uninstallation > Installation modules).
A target folder can be selected for the program files to be installed.
You can disable Create a desktop icon and program group in the Start menu.
Using the configuration wizard, you can define custom settings for your Avira product
and initiate a short system scan that is performed automatically after installation.
3.2 Pre-Setup
Note
Before installation, check whether your computer fulfils all the minimum system
requirements. If your computer satisfies all requirements, you can install the
Avira product.

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Note
When installing on a server operating system, the Realtime Protection and the
files protection are not available.
Pre-Setup
Close your email program. It is also recommended to end all running applications.
Make sure that no other virus protection solutions are installed. The automatic
protection functions of various security solutions may interfere with each other.
The Avira product will search for possible incompatible software on your
computer.
If potentially incompatible software is detected Avira generates a list of these
programs.
It is recommended to remove these software programs in order not to endanger
the stability of your computer.
Select the check box for those programs that should be removed automatically from
your computer and click Next.
You have to confirm manually the uninstallation of some programs. Select the
programs and click Next.
The uninstallation of one or more of the selected programs requires a restart of
your computer. After reboot the installation will continue.
Warning
Your computer will not be protected until the installation of the Avira product is
finished.
Install
The installation program runs in self-explanatory dialog mode. Every window contains a
certain selection of buttons to control the installation process.
The most important buttons are assigned the following functions:
OK: Confirm action.
Abort: Abort action.
Next: Go to next step.
Back: Go to previous step.
Establish an internet connection: The Internet connection is necessary for performing
the following installation steps:

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Downloading the current program file and scan engine as well as the latest virus
definition files via the installation program (for internet-based installation)
Where appropriate, carrying out an update after completed installation
Save the license file hbedv.key on your computer system if you want to activate your
Avira product.
Note
Internet-based installation:
For the Internet-based installation of the program, an installation program is
provided that loads the current program file prior to installation by the Avira
web servers. This process ensures that your Avira product is installed with
the latest virus definition file.
Installation with an installation package:
The installation package contains both the installation program and all
necessary program files. No language selection for your Avira product is
available for installation with an installation package. We recommend that
you carry out an update of the virus definition file after installation.
3.3 Express installation
Installing your Avira product:
Start the installation program by double-clicking the installation file you have downloaded
from the Internet or insert the program CD.
Internet-based installation
The Welcome screen appears.
Click Next to continue with the installation.
The dialog Language selection appears.
Select the language you want to use to install your Avira product and confirm your
language selection by clicking Next.
The dialog box Download appears. All files necessary for installation are
downloaded from the Avira web servers. The Download window closes after
conclusion of the download.
Installation with an installation package
The window Preparing installation appears.
The installation file is extracted. The installation routine is started.
The dialog box Select installation type appears.

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Note
By default Express installation is preset. All standard components will be
installed which you may not configure. If you like to execute a customized
installation, please refer to the chapter: Installation > Custom installation.
Confirm that you accept the End User License Agreement and the Private Use
Agreement. For reading the detailed text of the End User License Agreement, click
the EULA link.
Click Next.
The dialog box Web Protection with Avira SearchFree Toolbar (powered by
Ask.com) appears.
If you want to install the Avira SearchFree Toolbar, confirm that you accept the terms
of the Ask.com End User License Agreement and want to install the Web
Protection with the Avira SearchFree Toolbar.
Note
If necessary, please uninstall any previously installed search toolbars before
you install the Avira SearchFree Toolbar. Otherwise you will not be able to
install the Avira SearchFree Toolbar.
If necessary, enable the Make Ask.com my browser default search provider
option.
The installation progress is displayed by a green bar.
Click Finish to end setup process and close the License Wizard.
The Avira Tray Icon is placed in the taskbar.
In order to ensure effective protection for your computer, the module Updater will
search for possible updates.
The Luke Filewalker window opens and a short system scan is performed. The
status of the check as well as the results are displayed.
If after the scan you are asked to restart your computer, click Yes to ensure that your
system is fully protected.
After a successful installation, we recommend that you check the program is up-to-date in
the Status field of the Control Center.
If your Avira product shows that your computer is not secure, click Fix problem.
The dialog Restore protection opens.
Activate the preset options in order to maximize the security of your system.
If appropriate, perform a complete system scan afterwards.

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3.4 Custom Installation
Installing your Avira product:
Start the installation program by double-clicking the installation file you have downloaded
from the Internet or insert the program CD.
Internet-based installation
The Welcome screen appears.
Click Next to continue with the installation.
The dialog Language selection appears.
Select the language you want to use to install your Avira product and confirm your
language selection by clicking Next.
The dialog box Download appears. All files necessary for installation are
downloaded from the Avira web servers. The Download window closes after
conclusion of the download.
Installation with an installation package
The window Preparing installation appears.
The installation file is extracted. The installation routine is started.
The dialog box Select installation type appears.
Note
By default Express installation is preset. All standard components will be
installed which you may not configure. If you like to execute an Express
installation, please refer to the chapter: Installation > Express installation.
Choose Custom to install individual program components.
Confirm that you accept the End User License Agreement and the Private Use
Agreement. For reading the detailed text of the End User License Agreement, click
the EULA link.
Click Next.
The dialog box Web Protection with Avira SearchFree Toolbar (powered by
Ask.com) appears.
If you want to install the Avira SearchFree Toolbar, confirm that you accept the terms
of the Ask.com End User License Agreement and want to install the Web
Protection with the Avira SearchFree Toolbar.

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Note
If necessary, please uninstall any previously installed search toolbars before
you install the Avira SearchFree Toolbar. Otherwise you will not be able to
install the Avira SearchFree Toolbar.
If necessary, enable the Make Ask.com my browser default search provider
option and click Next.
The Choose Destination Folder window opens.
The default folder will be C:\Program Files\Avira\AntiVir Desktop\
Click Next to continue.
-OR-
Use the Browse button to select a different destination folder and confirm by clicking
Next.
The Install components dialog appears:
Select or deselect components from the list and confirm with Next to proceed.
In the following dialog box you can decide whether to create a desktop shortcut
and/or a program group in the Start menu.
Click Next.
Click Finish to end setup process.
The Installation Wizard is closed and the Configuration Wizard will open.
3.5 Configuration Wizard
At the end of a user-defined installation, the configuration wizard is opened. The
configuration wizard enables you to define custom settings for your Avira product.
Click Next in the welcome window of the configuration wizard to begin configuration
of the program.
The Configure AHeAD dialog box enables you to select a detection level for the
AHeAD technology. The detection level selected is used for the System Scanner
(On-demand scan) and Realtime Protection (On-access scan) AHeAD
technology settings.
Select a detection level and continue the installation by clicking Next.
In the following dialog box Select extended threat categories, you can adapt
the protective functions of your Avira product to the threat categories specified.
Where appropriate, activate further threat categories and continue the installation by
clicking Next.
If you have selected the Avira Realtime Protection installation module, the
Realtime Protection start mode dialog box appears. You can stipulate the

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Realtime Protection start time. At each computer reboot, the Realtime Protection
will be started in the start mode specified.
Note
The specified Realtime Protection start mode is saved in the registry and cannot
be changed via the Configuration.
Note
When the default start mode for Realtime Protection (Normal start) has been
chosen and the logon process upon startup is carried out fast, programs
configured to start automatically upon startup might not be scanned because
they might be up and running before the Realtime Protection has been started
completely.
Enable the required option and continue the configuration by clicking Next.
In the following System scan dialog box, a short system scan can be enabled or
disabled. The short system scan is performed after the configuration has been
completed and before the computer is rebooted, and scans running programs
and the most important system files for viruses and malware.
Enable or disable the Short system scan option and continue the configuration by
clicking Next.
In the following dialog box, you can complete the configuration by clicking Finish
The specified and selected settings are accepted.
If you have enabled the Short system scan option, the Luke Filewalker window
opens. The Scanner performs a short system scan.
If after the scan you are asked to restart your computer, click Yes to ensure that your
system is fully protected.
After a successful installation, we recommend that you check whether the program is up-
to-date in the Status field of the Control Center.
If your Avira product shows that your computer is not secure, click Fix problem.
The dialog Restore protection opens.
Activate the preset options in order to maximize the security of your system.
If appropriate, perform a complete system scan afterwards.
3.6 Change installation
You have the option of adding or removing individual program components of the current
Avira product installation (see Chapter Installation and uninstallation > Installation
modules).

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If you wish to add or remove modules of the current installation, you can use the option
Add or Remove Programs in the Windows control panel to Change/Remove
programs.
Select your Avira product and click Change. In the Welcome dialog of the program, select
the option Modify. You will be guided through the installation changes.
Note
If you uninstall the Avira SearchFree Toolbar, Web Protection is also
uninstalled.
3.7 Installation modules
In a user-defined installation or a change installation, the following installation modules can
be selected, added or removed.
Avira Free Antivirus
This module contains all components required for successful installation of your Avira
product.
Avira Realtime Protection
The Avira Realtime Protection runs in the background. It monitors and repairs, if
possible, files during operations such as open, write and copy in on-access mode.
Whenever a user carries out a file operation (e.g. load document, execute, copy), the
Avira product automatically scans the file. Renaming a file does not trigger a scan by
Avira Realtime Protection.
Avira Web Protection (for Avira Free Antivirus users, only in combination with the
Avira SearchFree Toolbar)
When surfing the Internet, you are using your web browser to request data from a web
server. The data transferred from the web server (HTML files, script and image files,
Flash files, video and music streams, etc.) will normally be moved directly into the
browser cache for display in the web browser, meaning that an on-access scan as
performed by Avira Realtime Protection is not possible. This could allow viruses and
unwanted programs to access your computer system. Web Protection is what is known
as an HTTP proxy which monitors the ports used for data transfer (80, 8080, 3128) and
scans the transferred data for viruses and unwanted programs. Depending on the
configuration, the program may process the affected files automatically or prompt the
user for a specific action.
Avira Rootkits Protection
Avira Rootkits Protection checks whether software is already installed on your computer
that can no longer be detected with conventional methods of malware protection after
penetrating the computer system.
Shell Extension
The Shell Extension generates an entry Scan selected files with Avira in the context
menu of the Windows Explorer (right-hand mouse button). With this entry you can
directly scan files or directories.

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3.8 Uninstallation
If you wish to remove the Avira product from your computer, you can use the option Add
or Remove Programs to Change/Remove programs in the Windows Control Panel.
To uninstall your Avira product (e.g. in Windows XP and Windows Vista):
Open the Control Panel via the Windows Start menu.
Double click on Programs (Windows XP: Software).
Select your Avira product in the list and click Remove.
You will be asked if you really want to remove the program.
Click Yes to confirm.
All components of the program are removed.
Click Finish to complete uninstallation.
Where appropriate, a dialog box appears recommending that your computer be
restarted.
Click Yes to confirm.
The Avira product is now uninstalled and all directories, files and registry entries
for the program are deleted when your computer is restarted.
Note
The Avira SearchFree Toolbar is not included in the uninstallation program and
must be uninstalled separately by following the steps detailed above. To do this
in Firefox the Avira SearchFree Toolbar must be enabled via the Add-On
Manager (does not apply to Internet Explorer). After uninstallation the search
toolbar is no longer integrated in your web browser.
Note
If you uninstall the Avira SearchFree Toolbar, Web Protection is also
uninstalled.

Overview of Avira Free Antivirus
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4. Overview of Avira Free Antivirus
This chapter contains an overview of the functionality and operation of your Avira product.
see Chapter Interface and operation
see Chapter Toolbar
see Chapter How to...?
4.1 User interface and operation
You operate your Avira product via three program interface elements:
Control Center: monitoring and controlling the Avira product
Configuration: Configuring the Avira product
Tray Icon in the system tray of the taskbar: Opening the Control Center and other
functions
4.1.1 Control Center
The Control Center is designed to monitor the protection status of your computer systems
and control and operate the protection components and functions of your Avira product.