Avonic CM-CON100 User manual

USER MANUAL
PTZ Camera Controller
CM-CON100
www.avonic.com • © August 2023 • Version 1.3.4

DISCLAIMER, CONTACT AND MARKINGS
Disclaimer
All text, graphics, photographs, trademarks, logos, artwork and computer code (collectively, “Content”), including
but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of
such Content, contained in this Manual is owned, controlled or licensed by or to Avonic, and is protected by trade
dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition
laws.
Except as expressly provided in these Terms of Use, no Content of this Manual may be copied, reproduced,
republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way
(including “mirroring”) to any other computer, server, Website or other medium for publication or distribution or for
any commercial enterprise, without the prior written consent of Avonic.
Copyright © 2023 AVONIC All Rights Reserved.
The information contained in this Manual is subject to change without notice.
Contact Info
For any questions or suggestions, contact your reseller or local distributor of Avonic.
Visit the Avonic website www.avonic.com to find your local Avonic distributor or to download the most recent
version of the documentation.
Join Avonic on Social Media
www.Facebook.com/avonicPTZ www.instagram.com/avonicPTZ
www.LinkedIn.com/company/avonic www.youtube.com/channels/avonic
www.twitter.com/avonic
Markings
The Product has a Markings. The labels are placed at the bottom of the Product and on the packaging. See the
respective figures below:
Figure 1: Markings (Product) Figure 2: Markings (Packaging)
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CE DECLARATION OF CONFORMITY
Table 1: CE Declaration of Conformity
CE DECLARATION OF CONFORMITY
1. Models No: CM-CON100
2. Brand Name: Avonic
3. Product Name: PTZ Camera Controller
4. Manufacturer: Avonic
Exportweg 11a
2645ED Delfgauw
The Netherlands
3. This declaration of conformity is issued under the sole responsibility of the manufacturer
4. The object of the declaration described in point 1 is in conformity with the EMC2014/30/EU
5. Standards EN 55022: 2010
EN 55024: 2010+A1: 2015
EN 61000-3-2: 2014
EN 61000-3-3: 2013
6. Signed for and on behalf of Avonic:
Delfgauw, 25th of April, 2019
Martijn van Bodegom,
Product Manager
American Certification
Look for American certification on the product/package for the FCC logo.
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IMPORTANT INFORMATION
Liability
Avonic will NOT be held responsible for any damage or injury caused by unqualified persons carrying out these
tasks, or by not following the instructions in this Manual.
Intended Use and Non-Intended Use
Installation
The following applies to the installation of the CON100:
• The installation activities described in this Manual should ONLY be executed by experienced technicians.
• The installation activities should NOT be executed by minors, mentally disabled persons or other persons
not qualified to perform these tasks.
Operation
The following applies to the operation of the CON100:
• The operational activities described in this Manual should ONLY be executed by people with enough
technical knowledge to perform the activities in a safe manner.
• This Product is specifically developed for video conferencing / streaming via internet by companies,
institutes and universities. It is NOT meant for private use in the residential area.
• This Product should ONLY be used indoors.
• This Product is NOT a medical device and should NOT be used as a substitute for professional medical
judgment. It is NOT designed or intended for use in the diagnosis of disease or other conditions, or in the
cure, mitigation, treatment, or prevention of any condition or disease. Please consult your healthcare
provider prior to making any decisions related to your health.
Important Precautions
The Product is NOT intended for use where failure of the device could lead to death, personal
injury, or severe environmental damage.
Failure to follow the SAFETY NOTES as described in this chapter could result in fire, electric
shock, injury, or damage to the Product or other property.
Power the Product ONLY with the included cable and power adapter. Other adapters
may not meet applicable safety standards, and could pose a risk of death or injury when
connected.
To prevent the risk of injury or damage to the Product or other property caused by a
potentially explosive atmosphere.
Be sure that you have COMPLETELY READ and UNDERSTOOD ALL information in this Manual
before unpacking, installing and using this Product. Keep the Manual in a safe place for future
reference or download it from www.avonic.com.
Symbols Used in This Manual
Symbol Meaning Description
Danger Not following the instructions associated with this symbol may lead to
life-threatening situations and / or serious damage to the Product.
Warning Not following the instructions associated with this symbol may lead to
personal injury and / or serious damage to the Product.
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Symbol Meaning Description
Caution Caution should be exercised with the associated information.
Information The information associated with symbol refers to a general remark or a
reference to other documentation.
Instruction This symbol refers to one or more user instructions.
Recycling Specific parts of the Product can be re-used.
Acronyms
The following acronyms are used in this Manual:
JEITA
connector
Japan Electronics and
Information Technology
Industries Association
A "JEITA Connector" refers to a connector that adheres to the specifications set forth by
JEITA for a particular type of electronic or electrical connection. JEITA connectors can cover
a wide range of applications, including audio/video connectors, power connectors, data
connectors, and more. These connectors are designed to ensure compatibility, safety, and
reliability in electronic devices and systems.
OSD On-Screen Display Display menu that appears on your monitor screen when the camera is connected to IP,
SDI or HDMI.
PTZ Pan / Tilt / Zoom Directions to which the lens moves: Pan (horizontal), Tilt (vertical) and Zoom (magnify objects
on large distance).
PSU Power Supply Power adapter of the controller.
RS232 Recommend Standard 232 Communication protocol used for serial communication between devices.
RS485 Recommend Standard 485 Communication protocol used for serial communication between devices over long
distances. It is an extension of the RS-232 protocol and is designed to overcome the
limitations of RS-232, such as limited range and susceptibility to noise.
SKU Stock Keeping Unit Stock keeping unit used by Avonic. Every camera has an unique SKU with AV-CM (Avonic
Camera).
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Contents
DISCLAIMER, CONTACT AND MARKINGS............................................................................................ ii
CE DECLARATION OF CONFORMITY...................................................................................................iii
IMPORTANT INFORMATION.................................................................................................................. iv
Liability................................................................................................................................................... iv
Intended Use and Non-Intended Use................................................................................................iv
Installation............................................................................................................................................. iv
Operation..............................................................................................................................................iv
Important Precautions......................................................................................................................... iv
Symbols Used in This Manual.............................................................................................................. iv
Acronyms............................................................................................................................................... v
INTRODUCTION...................................................................................................................................... 8
Purpose of This Manual........................................................................................................................ 8
Target Audience...................................................................................................................................8
Document Structure............................................................................................................................. 8
SAFETY INSTRUCTIONS........................................................................................................................... 9
Important Precautions..........................................................................................................................9
Intended Use.........................................................................................................................................9
Handling.................................................................................................................................................9
Installation.............................................................................................................................................. 9
Ventilation..............................................................................................................................................9
Repair................................................................................................................................................... 10
Power and Adapter........................................................................................................................... 10
Atmospheric Conditions.....................................................................................................................10
PRODUCT OVERVIEW..........................................................................................................................11
Description........................................................................................................................................... 11
Features............................................................................................................................................... 11
UNPACKING.........................................................................................................................................12
Package Contents............................................................................................................................. 12
Unpacking the Controller...................................................................................................................13
Return Procedure................................................................................................................................13
INSTALLATION.......................................................................................................................................14
Connecting a Controller to a Camera............................................................................................ 14
RS-232 Interface.................................................................................................................................. 14
RS-485 Interface.................................................................................................................................. 15
RS-232 (VISCA) Network Connection................................................................................................15
RS-485 Network Connection..............................................................................................................15
OPERATION.......................................................................................................................................... 16
Connections........................................................................................................................................ 16
Start...................................................................................................................................................... 17
Non-Setup Menu.................................................................................................................................17
Buttons to control the camera (non-setup menu).......................................................................... 17
PTZ Controls......................................................................................................................................... 18
Zoom and Focus.................................................................................................................................18
SET/ CALL Preset Position....................................................................................................................18
Delete Preset Position.........................................................................................................................19
How to switch to another camera................................................................................................... 19
Setup Menu.........................................................................................................................................19
Buttons to control the camera (setup menu)..................................................................................20
1. Camera Setting.............................................................................................................................. 20
2. Time Setting.....................................................................................................................................21
3. Volume Setting............................................................................................................................... 21
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4. Backlight Setting............................................................................................................................. 22
5. Sleep Setting................................................................................................................................... 22
6. PIN setting (and what to do if the PIN is lost).............................................................................. 22
7. Joystick Calibration........................................................................................................................ 23
8. Key Custom.....................................................................................................................................23
9. Speed Setting................................................................................................................................. 24
10. Default Setup................................................................................................................................ 25
11. Information.................................................................................................................................... 25
OSD Menu (Camera).........................................................................................................................26
Buttons to control the OSD menu of the camera...........................................................................26
OSD menu instructions....................................................................................................................... 26
MAINTENANCE.....................................................................................................................................27
Maintenance.......................................................................................................................................27
Usage Precautions..............................................................................................................................27
TRANSPORT AND STORAGE................................................................................................................28
DISPOSAL AND RECYCLING............................................................................................................... 29
TROUBLESHOOTING............................................................................................................................. 30
General................................................................................................................................................ 30
Power Issues.........................................................................................................................................30
Serial functionality issues.................................................................................................................... 30
APPENDIX A - DATASHEET SPECIFICATIONS...................................................................................... 31
SPECIFICATIONS...................................................................................................................................31
Index..................................................................................................................................... 32
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INTRODUCTION
Purpose of This Manual
The purpose of this manual is to provide safety instructions and guidelines for the proper unpacking, installation,
operation, maintenance, and disposal of the Avonic CM-CON100.
In this Manual, the Avonic CM-CON100 is referred to as the 'Product'.
Target Audience
This Manual is developed for installation technicians who install the Product at client sites, and for IT professionals
who are responsible for operating the Product.
Document Structure
The Manual is subdivided into the following Chapters:
1. Introduction
2. Safety
3. Product Overview
4. Unpacking
5. Mounting and Installation
6. Operation
7. Maintenance
8. Transport and Storage
9. Disposal and Recycling
10. Troubleshooting
The following appendices are added to this manual:
•Appendix A - Datasheet Specifications
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SAFETY INSTRUCTIONS
This chapter contains important safety information regarding the unpacking, installation and use of the camera.
Important Precautions
The Product is NOT intended for use where failure of the device could lead to death, personal
injury, or severe environmental damage.
Failure to follow the SAFETY NOTES as described in this chapter could result in fire, electric
shock, injury, or damage to the Product or other property.
Power the Product ONLY with the included cable and power adapter. Other adapters
may not meet applicable safety standards, and could pose a risk of death or injury when
connected.
To prevent the risk of injury or damage to the Product or other property caused by a
potentially explosive atmosphere.
Be sure that you have COMPLETELY READ and UNDERSTOOD ALL information in this Manual
before unpacking, installing and using this Product. Keep the Manual in a safe place for future
reference or download it from www.avonic.com.
Intended Use
This Product is intended to control the Avonic PTZ cameras. See also section Intended Use and Non-
Intended Use on page iv for details.
Handling
To prevent the risk of injury, take the following precautions when handling this Product:
• Handle the Product with care. It is made of metal and plastic and has sensitive electronic components
inside.
• The Product can be damaged if dropped, burned, punctured or crushed, or if it comes into contact with
liquid.
• If you suspect any damage to the Product, discontinue its use, as it may cause overheating or injury.
Installation
To prevent the Product from falling down which may cause injuries:
• Set up this Product on a hard, stable surface.
• Ensure the construction is capable of supporting four times the weight of the Product. (See 'General
Specifications > Weight product’ in the Product Datasheet for the exact weight.)
• Use a safety loop or drop protection that prevents the Product from falling if the construction fails.
• During installation, NEVER install a Product above a person.
• Check the installation at least once a year. An improper construction could cause the unit to fall off,
resulting in personal injury.
Ventilation
To prevent the risk of life-threatening injury or damage to the Product or other property, caused by electric
shock or fire hazard due to overheating:
• Maintain adequate ventilation by NOT installing or placing the Product unit in a bookcase, built-in
cabinet or any other confined space.
• Ensure that curtains or any other material does NOT obstruct the ventilation.
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Repair
Take the following precautions if the Product should be repaired:
• Don’t open this Product and don’t attempt to repair it yourself. Disassembling the Product may damage
it or may cause injury to you.
• If this Product is damaged, malfunctioning, or if it comes into contact with liquid, contact Avonic or an
Avonic Authorized Service Provider.
• Repairs by service providers other than Avonic or an Avonic Authorized Service Provider may not involve
the use of Avonic genuine parts and may affect the safety and functionality of the device. You can find
more information about repairs and service at www.avonic.com.
Power and Adapter
To prevent the risk of life-threatening injury or damage to the Product or other property, caused by electric
shock or fire hazard:
• Power this Product ONLY with the included cable and power adapter. Other adapters may not meet the
applicable safety standards. They could pose a risk of death or injury when connected.
• Do NOT use damaged cables.
• Do NOT power the Product in a moist / wet environment.
• Before you power the Product, ensure the cable is fully inserted into the power adapter.
• Plug the power adapter directly into a power outlet.
• Do NOT use the power adapter at a moist / wet location.
• Do NOT connect or disconnect the power adapter with wet hands.
• Keep the Product, cable, and power adapter in a dry and well-ventilated area when in use.
• Stop using the power adapter and any cables if any of the following conditions exist:
• The power adapter plug or prongs are damaged.
• The cable becomes frayed or otherwise damaged.
• The power adapter is exposed to excessive moisture, or liquid is spilled into it.
• The power adapter has been dropped, and its enclosure is damaged.
Atmospheric Conditions
To prevent the risk of injury or damage to the Product or other property caused by a potentially explosive
atmosphere:
• Do NOT use this Product in an area with a potentially explosive atmosphere, such as areas where the air
contains high levels of flammable chemicals, vapors, or particles (such as grain, dust, or metal powders),
may be hazardous.
• Exposing this Product to environments having high concentrations of industrial chemicals, including near
evaporating liquified gasses such as helium, may damage or impair this Product functionality.
• Obey all signs and instructions.
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