Axis Q6054-E User manual

AXISQ6054-EMkIIIPTZNetworkCamera
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AXISQ6054-EMkIIIPTZNetworkCamera
⽬次
Product Product
Productoverview overview overview. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .3
Find Find
Findthe the thedevice device deviceon on onthe the thenetwork network network. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .4
Accessthedevice..............................................4
Securepasswords..............................................4
Additional Additional
Additionalsettings settings settings. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .6
Webpageoverview............................................6
Imagequality..................................................6
Overlays.......................................................8
Pan,tilt,andzoom(PTZ)........................................9
Streamingandstorage.........................................9
Events........................................................11
Applications...................................................13
T T
Troubleshooting roubleshooting roubleshooting. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .14
Resettofactorydefaultsettings.................................14
Checkthecurrentrmware.....................................14
Upgradethermware..........................................14
Technicalissues,cluesandsolutions.............................15
Performanceconsiderations....................................17
Specications Specications
Specications. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .18
LEDindicators.................................................18
SDcardslot....................................................18
Buttons.......................................................18
Connectors....................................................18
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AXISQ6054-EMkIIIPTZNetworkCamera
Productoverview
Productoverview
注 注
注
意 意
意
Makesurethedomeisattachedinoperationmode,otherwisefocusmaybeaffected.
1
Hook for safety wire2
Network connector (High PoE)3
Ground screw4
Unit holder (3x)5
Part number (P/N) & Serial number (S/N)6
Power button7
Heater
8
Control button9
Status LED indicator10
SD card slot11
Dome
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AXISQ6054-EMkIIIPTZNetworkCamera
Findthedeviceonthenetwork
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityor
AXISDeviceManager.Bothapplicationsarefreeandcanbedownloadedfrom
axis.com/support .
FormoreinformationabouthowtondandassignIPaddresses,goto
How to assign an IP address and access your device .
Accessthedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthe
network.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettheroot
password.See.
3.Theliveviewpageopensinyourbrowser.
Securepasswords
重要
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherst
login,setupasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapassword
policyastheymaybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Donʼtexposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Setanewpasswordfortherootaccount
重要
Thedefaultadministratorusernameisroot root
root.Ifthepasswordforrootislost,resetthedevicetofactorydefault
settings.See
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AXISQ6054-EMkIIIPTZNetworkCamera
Findthedeviceonthenetwork
このビデオを⾒るには、このドキュメントのWeb
バージョンにアクセスしてください。
www .axis.com/products/online - manual/42115#t10098905
Support tip: Password security conrmation check
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.See.
2.Retypethepasswordtoconrmthespelling.
3.ClickCreate Create
Createlogin login login.Thepasswordhasnowbeencongured.
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
Additionalsettings
Webpageoverview
1
Live view control bar2 Live view3
Product name4
User information, color themes, and help5
Video control bar6
Settings toggle
7
Settings tabs
Needmorehelp?
Youcanaccessthebuilt-inhelpfromthedeviceʼswebpage.Thehelpprovidesmoredetailedinformationonthe
deviceʼsfeaturesandtheirsettings.
Imagequality
Adjustthefocusfasterwithfocusrecallareas
Tosavethefocussettingsataspecicpan/tiltrange,addafocusrecallarea.Eachtimethecameramovesintothat
areaitrecallsthepreviouslysavedfocus.Itʼsenoughtocoverhalfofthefocusrecallareaintheliveview.
Werecommendthefocusrecallfeatureinthefollowingscenarios:
•Whenthereisalotofmanualoperationinliveview,forexamplewithajoystick.
•WherePTZpresetpositionswithmanualfocusarenotefcient,forexamplemovementswherethefocus
settingchangescontinuously.
•Inlow-lightscenarios,wheretheautofocusischallengedbythelightingconditions.
重要
•Thefocusrecalloverridesthecameraʼsautofocusatthespecicpan/tiltrange.
•Apresetpositionoverridesthefocussettingsavedinthefocusrecallarea.
•Themaximumnumberoffocusrecallareasis20.
Create Create
Createa a afocus focus focusrecall recall recallarea area area
1.Pan,tilt,andzoomintotheareawhereyouwouldliketohavefocus.
Aslongasthefocusrecallbuttonshowsaplus,youcanaddafocusrecallareainthatposition.
2.Adjustthefocus.
3.Clickthefocusrecallbutton.
Delete Delete
Deletea a afocus focus focusrecall recall recallarea area area
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
1.Pan,tilt,andzoomintothefocusrecallareayouwanttodelete.
Thefocusrecallbuttontogglestominuswhenthecameradetectsafocusrecallarea:.
2.Clickthefocusrecallbutton.
Selectexposuremode
Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimprove
imagequalityforspecicsurveillancescenes.GotoSettings Settings
Settings> > >Image Image Image> > >Exposure Exposure Exposureandselectbetweenthefollowing
exposuremodes:
•Formostusecases,selectAutomatic Automatic
Automaticexposure.
•Ifyouneedfullcontrolofallparameters,mostlyusefulforsceneswithlittlechangeinlighting,selectManual Manual
Manual.
BenetfromIRlightinlow-lightconditionsusingnightmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Astheavailablelightdiminishes,youcanset
thecameratoautomaticallyshifttonightmode,inwhichthecamerausesbothvisiblelightandnear-infraredlight
todeliverblack-and-whiteimages.Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,more
detailed,images.
1.GotoSettings Settings
Settings> > >Image Image Image> > >Day Day Dayand and andnight night night,andmakesurethattheIR IR IRcut cut cutlter lter lterissettoAuto Auto Auto.
2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,settheDay Day
Day- - -night night nightshift shift shiftpriority priority priority
toDay Day
Day,Night Night NightorNone None None.
Reducenoiseinlow-lightconditions
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
•Adjustthetrade-offbetweennoiseandmotionblur.GotoSettings Settings
Settings> > >Image Image Image> > >Exposure Exposure Exposureandmovethe
Blur Blur
Blur- - -noise noise noisetrade trade trade- - -off off offslidertowardLow Low Lownoise noise noise.
•Settheexposuremodetoautomatic.
注
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
•Reducesharpnessintheimage.
注
Whenyoureducethemaxgain,theimagecanbecomedarker.
•Setthemaxgaintoalowervalue.
•Opentheaperture.
Maximizethedetailsinanimage
重要
Ifyoumaximizethedetailsinanimage,thebitratewillprobablyincreaseandyoumightgetareduced
framerate.
•GotoSettings Settings
Settings> > >Image Image Image> > >Capture Capture Capturemode mode modeandmakesuretoselectthecapturemodethathasthehighest
resolution.
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
•GotoSettings Settings
Settings> > >Stream Stream Stream> > >General General Generalandsetthecompressionaslowaspossible.
•GotoLive Live
Liveview view viewsettings settings settings> > >Video Video Videoformat format formatandselectMJPEGstreaming.
•GotoSettings Settings
Settings> > >Stream Stream Stream> > >H.264 H.264 H.264encoding encoding encodingandturnoffZipstreamfunctionality.
Handlesceneswithstrongbacklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthe
brightestareascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.
Widedynamicrange(WDR)makesbothdarkandbrightareasoftheimagevisible.
Image without WDR.
Image with WDR.
注
•WDRcancauseartifactsintheimage.
•WDRmaynotbeavailableforallcapturemodes.
1.GotoSettings Settings
Settings> > >Image Image Image> > >Wide Wide Widedynamic dynamic dynamicrange range range.
2.TurnonWDR.
3.Ifyoustillhaveproblems,gotoExposure Exposure
ExposureandadjusttheExposure Exposure Exposurezone zone zonetocovertheareaofinterest.
FindoutmoreaboutWDRandhowtouseitat
axis.com/web - articles/wdr .
StabilizeashakyimagewithElectronicImageStabilization(EIS)
ElectronicImageStabilization(EIS)canbeusedinenvironmentswheretheproductismountedinanexposed
locationandsubjecttovibrations,forexample,windorpassingtrafc.TurnonEIStogetasmootherandsteadier
imagewithoutblur.
EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.
注
WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.
1.GotoSettings Settings
Settings> > >Image Image Image> > >Image Image Imagecorrection correction correction.
2.TurnonEIS.
Overlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,such
asatimestamp,orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Showatextoverlayinthevideostreamwhenthedevicedetectsmotion
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion.
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings Settings
Settings> > >Apps Apps Apps>AXIS AXIS AXISVideo Video VideoMotion Motion MotionDetection Detection Detection.
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.Ifyouneedhelp,seethe
user manual for AXIS Video Motion Detection 4 .
Addtheoverlaytext:
4.GotoSettings Settings
Settings> > >Overlay Overlay Overlay.
5.SelectCreate Create
Createoverlay overlay overlayandselectT T Text ext extoverlay.
6.Enter#Dinthetexteld.
7.Choosetextsizeandappearance.
8.Topositionthetextoverlay,chooseCustom Custom
Customoroneofthepresets.
Createanactionrule:
9.GotoSettings Settings
Settings> > >System System System> > >Events Events Events>Action Action Actionrules rules rules.
10.CreateanactionrulewithAXISVideoMotionDetectionastrigger.
11.Fromthelistofactions,selectOverlay Overlay
Overlaytext text text.
12.Type“Motiondetected”.
13.Settheduration.
注
Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.
Showthepanortiltpositionasatextoverlay
Youcanshowthepanortiltpositionasanoverlayintheimage.
1.GotoSettings Settings
Settings> > >Overlay Overlay OverlayandclickCreate Create Createoverlay overlay overlay.
2.SelectT T
Text ext extandclickCreate Create Create.
3.Inthetexteld,type#xtoshowthepanposition.
Type#ytoshowthetiltposition.
4.Chooseappearance,textsize,andalignment.
5.Thecurrentpanandtiltpositionsshowupintheliveviewimageandintherecording.
Pan,tilt,andzoom(PTZ)
Seeabovethehorizon
Insomecases,youmightwanttolookabovethedefaultuppertiltlimittoseeabovethehorizon.
1.GotoSettings Settings
Settings> > >PTZ PTZ PTZ> > >Limits Limits Limits
2.SettheupperlimittothemaximumvalueandclickSave Save
Save.
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
Streamingandstorage
Videocompressionformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyour
network.Theavailableoptionsare:
Motion Motion
MotionJPEG JPEG JPEG
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimages
arethendisplayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.For
theviewertoperceivemotionvideotheratemustbeatleast16imageframespersecond.Fullmotionvideois
perceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccess
toeveryimagecontainedinthestream.
H.264 H.264
H.264or or orMPEG MPEG MPEG- - -4 4 4Part Part Part10/A 10/A 10/AVC VC VC
注
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditional
unlicensedcopiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedto
theMotionJPEGformatandbyasmuchas50%comparedtoolderMPEGformats.Thismeansthatlessnetwork
bandwidthandstoragespacearerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachieved
foragivenbitrate.
Reducebandwidthandstorage
重要
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264 H.264
H.264.
2.GotoSettings Settings
Settings> > >Stream Stream Stream.
3.Dooneormoreofthefollowing:
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Setupnetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupyournetworkstorage.
1.GotoSettings Settings
Settings> > >System System System>Storage Storage Storage.
2.ClickSetup Setup
SetupunderNetwork Network Networkstorage storage storage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect Connect
Connect.
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
Recordandwatchvideo
Torecordvideoyoumustrstsetupnetworkstorage,see,orhaveanSDcardinstalled.
Record Record
Recordvideo video video
1.Gototheliveview.
2.Tostartarecording,clickRecord Record
Record.Clickagaintostoptherecording.
Watch Watch
Watchvideo video video
1.ClickStorage Storage
Storage> > >Go Go Goto to torecordings recordings recordings.
2.Selectyourrecordinginthelistanditwillplayautomatically.
Events
Setuprulesforevents
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditions
andactions.Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsend
anemailwhenitdetectsmotion,orshowanoverlaytextwhilethedeviceisrecording.
Tolearnmore,checkoutourguide
Get started with rules for events .
Triggeranaction
1.GotoSettings Settings
Settings> > >System System System> > >Events Events Eventstosetupanactionrule.Theactionruledeneswhenthedevicewill
performcertainactions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredby
motiondetection.
2.SelectwhatT T
Trigger rigger riggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheaction
rule,allofthemmustbemettotriggertheaction.
3.SelectwhichAction Action
Actionthedeviceshouldperformwhentheconditionsaremet.
注
Ifyoumakechangestoanactiveactionrule,youhavetorestarttheactionruleforthechangestotakeeffect.
Recordvideowhenthecameradetectsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetects
motionandtostoponeminuteafter.
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings Settings
Settings> > >Apps Apps Apps>AXIS AXIS AXISVideo Video VideoMotion Motion MotionDetection Detection Detection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.Ifyouneedhelp,seethe
user manual for AXIS Video Motion Detection 4 .
Createanactionrule:
1.GotoSettings Settings
Settings> > >System System System> > >Events Events Eventsandaddanactionrule.
2.Typeanamefortheactionrule.
3.Fromthelistoftriggers,selectApplications Applications
ApplicationsandthenselectAXIS AXIS AXISVideo Video VideoMotion Motion MotionDetection Detection Detection( ( (VMD) VMD) VMD).
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
4.Fromthelistofactions,selectRecord Record
Recordvideo video video.
5.Selectanexistingstreamproleorcreateanewone.
6.Enableandsetthepre-triggertimeto5seconds.
7.EnableWhile While
Whilethe the therule rule ruleis is isactive active active.
8.Enableandsetthepost-triggertimeto60seconds.
9.SelectSD SD
SDcard card cardfromthelistofstorageoptions.
10.ClickOk Ok
Ok.
Directthecameratoapresetpositionwhenthecameradetectsmotion
Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings Settings
Settings> > >Apps Apps Apps>AXIS AXIS AXISVideo Video VideoMotion Motion MotionDetection Detection Detection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.Ifyouneedhelp,seethe
user manual for AXIS Video Motion Detection 4 .
Addapresetposition:
GotoSettings Settings
Settings> > >PTZ PTZ PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.
Createanactionrule:
1.GotoSettings Settings
Settings> > >System System System>Events Events Events> > >Action Action Actionrules rules rulesandaddanactionrule.
2.Typeanamefortheactionrule.
3.Fromthelistoftriggers,selectApplications Applications
ApplicationsandthenselectAXIS AXIS AXISVideo Video VideoMotion Motion MotionDetection Detection Detection( ( (VMD) VMD) VMD).
4.Fromthelistofactions,selectPTZ PTZ
PTZControl Control ControlandthenselectPreset Preset PresetPosition Position Position.
5.Selectthepresetpositionyouwantthecameratogoto.
6.ClickOk Ok
Ok.
Zoominonaspecicareaautomaticallywithgatekeeper
Thisexampleexplainshowtousethegatekeeperfunctionalitytomakethecamerazoominautomaticallyonthe
licenseplateofacarthatpassesthroughagate.Whenthecarhaspassed,thecamerazoomsouttothehomeposition.
Create Create
Createthe the thepreset preset presetpositions: positions: positions:
1.GotoSettings Settings
Settings> > >PTZ PTZ PTZ> > >Preset Preset Presetpositions positions positions.
2.Createthehomepositionthatincludestheentranceofthegate.
3.Createthezoomed-inpresetpositionsothatitcoverstheareaintheimagewhereyouassumethatthe
licenseplatewillappear.
Create Create
Createa a amotion motion motiondetection detection detectionprole: prole: prole:
4.GotoSettings Settings
Settings> > >Apps Apps AppsandopenAXISVideoMotionDetection.
5.Createaprolethatcoverstheentranceofthegateandthensavetheprole.Ifyouneedhelp,seethe
user manual for AXIS Video Motion Detection 4 .
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
Create Create
Createa a arule: rule: rule:
6.GotoSettings Settings
Settings> > >System System System> > >Events Events Eventsandaddarule.
7.Nametherule“Gatekeeper”.
8.Inthetriggerlist,selectApplications Applications
Applicationsandthenselectthepreviouslycreatedmotiondetectionprole.
9.Intheactionlist,selectthepreviouslycreatedpresetposition.
10.ClickOK OK
OK.
Recordvideowhenthecameradetectsimpact
Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationsorshock.Vibrationsduetothe
environmentortoanobjectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom
0to100.Inthisscenario,someoneisthrowingrocksatthecameraafterhoursandyouwouldliketogetavideo
clipoftheevent.
1.GotoSettings Settings
Settings> > >System System System>Detectors Detectors Detectors.
2.Setshockdetectiontoon,andsetavaluefortheshocksensitivity.
Createanactionrule:
3.GotoSettings Settings
Settings> > >System System System> > >Events Events Eventsandaddanactionrule.
4.Typeanamefortheactionrule.
5.Fromthelistoftriggers,selectDetectors Detectors
DetectorsandthenselectShock Shock Shockdetection detection detection.
6.Fromthelistofschedules,selectAfter After
AfterHours Hours Hours.
7.Fromthelistofactions,selectSend Send
SendVideo Video VideoClip Clip Clip.
8.Selectanexistingstreamproleorcreateanewone.
9.Enableandsetthepre-triggertimeto5seconds.
10.EnableWhile While
Whilethe the therule rule ruleis is isactive active active.
11.Enableandsetthepost-triggertimeto60seconds.
12.Selectanexistingrecipientorcreateanewone.
13.ClickOK OK
OK.
Applications
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsand
otherapplicationsforAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,go
to axis.com/applications .
TondtheusermanualsforAxisapplications,goto
help.axis.com .
注
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheach
other.Certaincombinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresources
whenruninparallel.Verifythattheapplicationsworktogetherbeforedeployment.
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AXISQ6054-EMkIIIPTZNetworkCamera
Troubleshooting
Troubleshooting
Resettofactorydefaultsettings
重要
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingthe
IPaddress,tothefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Pressandholdthecontrolbuttonandthepowerbuttonfor15‒30secondsuntilthestatusLEDindicator
ashesamber.See.
2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicator
turnsgreen.
3.Releasethepowerbuttonandassembletheproduct.
4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserveris
availableonthenetwork,thedefaultIPaddressis192.168.0.90.
5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccess
thevideostream.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings Settings
Settings> > >System System System> > >
Maintenance Maintenance
MaintenanceandclickDefault Default Default.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhen
troubleshootingaproblemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontaina
correctionthatxesyourparticularproblem.
Tocheckthecurrentrmware:
1.Gototheproductʼswebpage.
2.Clickthehelpmenu.
3.ClickAbout About
About.
Upgradethermware
重要
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeatures
areavailableinthenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
重要
Makesurethecoverisattachedduringupgradetoavoidinstallationfailure.
重要
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
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AXISQ6054-EMkIIIPTZNetworkCamera
Troubleshooting
注
Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthe
latestfunctionalityavailable.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheach
newreleasebeforeupgradingthermware.Tondthelatestrmwareandthereleasenotes,goto
axis.com/support/rmware .
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreat
axis.com/products/axis - device - manager .
このビデオを⾒るには、このドキュメントのWeb
バージョンにアクセスしてください。
www .axis.com/products/online - manual/42115#t10095327
How to upgrade the rmware
1.Downloadthermwareletoyourcomputer,availablefreeofchargeat axis.com/support/rmware .
2.Logintotheproductasanadministrator.
3.GotoSettings Settings
Settings> > >System System System> > >Maintenance Maintenance Maintenance.Followtheinstructionsonthepage.Whentheupgradehas
nished,theproductrestartsautomatically.
Technicalissues,cluesandsolutions
Ifyoucanʼtndwhatyouʼrelookingforhere,trythetroubleshootingsectionat
axis.com/support .
Problems Problems
Problemsupgrading upgrading upgradingthe the thermware rmware rmware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themost
commonreasonisthatthewrongrmwarelehasbeenuploaded.Checkthatthe
nameofthermwarelecorrespondstoyourdeviceandtryagain.
Problems Problems
Problemssetting setting settingthe the theIP IP IPaddress address address
Thedeviceislocatedon
adifferentsubnetIftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedto
accessthedevicearelocatedondifferentsubnets,youcannotsettheIPaddress.
ContactyournetworkadministratortoobtainanIPaddress.
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AXISQ6054-EMkIIIPTZNetworkCamera
Troubleshooting
TheIPaddressisbeing
usedbyanotherdeviceDisconnecttheAxisdevicefromthenetwork.Runthepingcommand(ina
Command/DOSwindow,typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceon
thenetwork.ObtainanewIPaddressfromthenetworkadministratorand
reinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressis
availableforusewiththeAxisdevice.Checkallcablingandreinstallthe
device.
PossibleIPaddress
conictwithanother
deviceonthesame
subnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamic
address.ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanother
device,theremaybeproblemsaccessingthedevice.
The The
Thedevice device devicecannot cannot cannotbe be beaccessed accessed accessedfrom from froma a abrowser browser browser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhen
attemptingtologin.Youmayneedtomanuallytypehttporhttpsinthebrowserʼs
addresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefault
settings.See.
TheIPaddresshasbeen
changedbyDHCPIPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIP
addresshasbeenchanged,useAXISIPUtilityorAXISDeviceManagertolocatethe
deviceonthenetwork.Identifythedeviceusingitsmodelorserialnumber,orbythe
DNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,goto
axis.com/support .
Certicateerrorwhen
usingIEEE802.1XForauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemust
besynchronizedwithanNTPserver.GotoSettings Settings
Settings> > >System System System> > >Date Date Dateand and andtime time time.
The The
Thedevice device deviceis is isaccessible accessible accessiblelocally locally locallybut but butnot not notexternally externally externally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,goto
axis.com/vms .
Problems Problems
Problemswith with withstreaming streaming streaming
MulticastH.264only
accessiblebylocalclientsCheckifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclient
andthedeviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobe
increased.
NomulticastH.264
displayedintheclientCheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxis devicearevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
imagesEnsurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturerʼswebsite.
16

AXISQ6054-EMkIIIPTZNetworkCamera
Troubleshooting
Colorsaturationis
differentinH.264and
MotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapterʼsdocumentationfor
moreinformation.
Lowerframeratethan
expected
•See.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidth
available.
•Lowertheimageresolution.
•Logintothedeviceʼswebpageandsetacapturemodethatprioritizesframe
rate.Changingthecapturemodetoprioritizeframeratemightlowerthe
maximumresolutiondependingonthedeviceusedandcapturemodes
available.
•Themaximumframespersecondisdependentontheutilityfrequency
(60/50Hz)oftheAxisdevice.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.
Somefactorsaffecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffect
both.IftheloadontheCPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturn
affectsthebandwidth.
•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.
•Removingorattachingthecoverwillrestartthecamera.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframe
rateandbandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedto
ensurethatstreamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•HeavyusageofeventsettingsaffectstheproductʼsCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffectthe
framerateandthegeneralperformance.
17

AXISQ6054-EMkIIIPTZNetworkCamera
Specications
Specications
LEDindicators
Status Status
StatusLED LED LEDIndication Indication
Indication
UnlitConnectionandnormaloperation.
GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.
AmberSteadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.
Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.
SDcardslot
注 注
注
意 意
意
•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingor
removingtheSDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.Unmount
theSDcardfromtheproductʼswebpagebeforeremoval.
ThisproductsupportsSD/SDHC/SDXCcards.
ForSDcardrecommendations,see
axis.com .
SD,SDHC,andSDXCLogosaretrademarksofSD-3CLLC.SD,SDHCandSDXCaretrademarksorregistered
trademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.
Buttons
Controlbutton
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.See.
Powerbutton
•Pressandholdthepowerbuttontotemporarilypowertheproductwhenthedomecoverisremoved.
•Thepowerbuttonisalsousedwiththecontrolbuttontoresetthecameratofactorydefaultsettings.See.
Connectors
Networkconnector
RJ45Push-pullConnector(IP66)withHighPoweroverEthernet(HighPoE).
注 注
注
意 意
意
Usethesuppliedmidspan.
18

AXISQ6054-EMkIIIPTZNetworkCamera
Specications
注 注
注
意 意
意
TocomplywiththeIP66-rateddesignofthecameraandmaintaintheIP66protection,thesuppliedRJ45
Push-pullConnector(IP66)shallbeused.Alternatively,usetheRJ45IP66-ratedcablewithpremounted
connectorwhichisavailablefromyourAxisreseller.Donotremovetheplasticnetworkconnectorshield
fromthecamera.
19

ユーザーマニュアルVer.M4.2
AXISQ6054-EMkIIIPTZNetworkCamera⽇付:2022年6⽉
©AxisCommunicationsAB,2018⽂書番号T10128026