Axis Q6054 Mk III User manual

AXISQ6054MkIIIPTZNetworkCamera
UserManual

AXISQ6054MkIIIPTZNetworkCamera
TableofContents
Productoverview...........................................3
Howtoaccesstheproduct....................................4
Howtoaccesstheproductfromabrowser...........................4
Aboutsecurepasswords..........................................4
Setup.....................................................6
Productwebpageoverview........................................6
Imagequality...................................................8
Overlays.......................................................0
PTZ(PanTiltZoom)..............................................
Streamingandstorage...........................................
Events........................................................3
Applications....................................................6
Troubleshooting............................................7
Howtoresettofactorydefaultsettings.............................7
Howtocheckthecurrentrmware.................................7
Howtoupgradethermware.....................................7
Technicalissues,cluesandsolutions................................8
Performanceconsiderations.......................................9
Specications..............................................2
LEDindicators..................................................2
SDcardslot....................................................2
Buttons.......................................................2
Connectors....................................................2
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AXISQ6054MkIIIPTZNetworkCamera
Produtoverview
Produtoverview
NO NO
NOTICE TICE TICE
Makesurethedomeisattachedinoperationmode,otherwisefocusmaybeaffected.
1Partnumber(P/N)&Serialnumber(S/N)
2Networkconnector(PoE+)
3Multiconnector
4Dome
5SDcardslot
6StatusLEDindicator
7Controlbutton
8Powerbutton
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AXISQ6054MkIIIPTZNetworkCamera
Howtoaesstheprodut
Howtoaesstheprodut
AXISIPUtilityandAXISDeviceManagerarerecommendedmethodsforndingAxisproductsonthenetworkandassigningthemIP
addressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support
Theproductcanbeusedwiththefollowingbrowsers:
•Windows®:ChromeTM(recommended),Firefox®,Edge®,orOpera®
•OSX®:ChromeTM(recommended)orSafari®
•Otheroperatingsystems:ChromeTMorFirefox®.
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browsersupport
Howtoaccesstheprodctfromabrowser
.Startawebbrowser.
2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.
ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-downlist.ToaddBonjourasabrowserbookmark,gotoSafari>Preferences.
IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentHowtoassignanIPaddressandaccessyourdeviceonthe
productpageataxis.com.
3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.
4.Theproduct’sliveviewpageopensinyourbrowser.
Abotsecrepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforthedataandservices.Axisdevicesdonotimposeapasswordpolicyastheymaybe
usedinvarioustypesofinstallations.Toprotectyourdatawerecommendthatyou:
•Changethedefaultpasswordthatcomeswiththedevices.
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changepasswordatarecurringinterval,atleastonceayear.
Setasecrepasswordfortherootaccont
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage4.
2.Retypethepasswordtoconrmthespelling.
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AXISQ6054MkIIIPTZNetworkCamera
Howtoaesstheprodut
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
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AXISQ6054MkIIIPTZNetworkCamera
Setup
Setup
Prodctwebpageoverview
1Liveviewcontrolbar
2Liveview
3Productname
4Controls
5Videocontrolbar
6Settingstoggle
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AXISQ6054MkIIIPTZNetworkCamera
Setup
7Settingstabs
Abottheprodct'sbilt-inhelp
Youcanaccessthebuilt-inhelpfromtheproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s
featuresandtheirsettings.
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AXISQ6054MkIIIPTZNetworkCamera
Setup
Imageqality
Howtofocsfastersingfocsrecallareas
Tosavethefocussettingsataspecicpan/tiltrange,addafocusrecallarea.Eachtimethecameramovesintothatareaitrecallsthe
previouslysavedfocus.It’senoughtocoverhalfofthefocusrecallareaintheliveview.
Werecommendthefocusrecallfeatureinthefollowingscenarios:
•Whenthereisalotofmanualoperationinliveview,forexamplewithajoystick.
•WherePTZpresetpositionswithmanualfocusarenotefcient,forexamplemovementswherethefocussettingchanges
continuously.
•Inlow-lightscenarios,wheretheautofocusischallengedbythelightingconditions.
Important
•Thefocusrecalloverridesthecamera’sautofocusatthespecicpan/tiltrange.
•Apresetpositionoverridesthefocussettingsavedinthefocusrecallarea.
•Themaximumamountoffocusrecallareasis20.
Howtoaddafocusrecallarea
.Pan,tiltandzoomintotheareawhereyouwouldliketohavefocus.
2.Setthefocus,eitherusetheautofocusoradjustmanually.Aslongasthefocusrecallbuttonshowsaplus,youcanadda
focusrecallareainthatposition.
3.Clickonthefocusrecallbutton.
Howtoremoveafocusrecallarea
.Pan,tiltandzoomintothefocusrecallareayouwanttoremove.Thefocusrecallbuttontogglestominuswhenthe
cameradetectsafocusrecallarea.
2.Clickonthefocusrecallbutton.
Howtoselectexposremode
Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectutomaticexposure.
•Ifyouneedfullcontrolofallparameters,mostlyusefulforsceneswithlittlechangeinlighting,selectManual.
HowtobenetfromIRlightinlow-lightconditionssingnightmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Aslightdiminishes,youcansetthecameratoautomatically
shifttonightmode.Innightmodethecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-whiteimages.
Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.
.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettouto.
2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,settheDay-nightshiftprioritytoDay,
NightorNone.
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AXISQ6054MkIIIPTZNetworkCamera
Setup
Howtoredcenoiseinlow-lightconditions
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
•Makesurethattheexposuremodeisautomatic.
Note
Increasingthemaxshuttervaluecanresultinmotionblur.
•Theshutterspeedshouldbeasslowaspossible,whichmeansyoushouldsetmaxshuttertothehighestpossiblevalue.
•Reducesharpnessintheimage.
•Tryloweringthemaxgainvalue.
Howtomaximizedetailsinanimage
Important
Ifyoumaximizedetailsinanimage,bitrateincreasesandmightleadtoreducedframerate.
•Makesuretoselectcapturemodethathasthehighestresolution.
•Setcompressionaslowaspossible.
•SelectMJPEGstreaming.
•TurnofftheZipstreamfunctionality.
Howtohandlesceneswithstrongbacklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
.GotoSettings>Image.
2.TurnonWDRunderWidedynamicrange.
ImagewithoutWDR.
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AXISQ6054MkIIIPTZNetworkCamera
Setup
ImagewithWDR.
Note
WDRmaycauseartifactsintheimage.
FindoutmoreaboutWDRandhowtouseitataxis.com/webarticles/wdr
HowtostabilizeashakyimagewithElectronicImageStabilization(EIS)
EIScanbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjecttovibrations,forexample,wind
orpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.
EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.
Note
WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.
.GotoSettings>Image.
2.TurnonEIS.
Overlays
Abotoverlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.
Howtoshowatextoverlaywhenthecameradetectsmotion
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthecameradetectsmotion:
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
.GotoSettings>pps>XISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
4.GotoSettings>Overlay.
5.SelectCreateoverlayandconrmTextoverlay.
6.Enter#Dinthetexteld.
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AXISQ6054MkIIIPTZNetworkCamera
Setup
7.Choosealignment,textsizeandappearance.
8.Includethetextoverlay.
Createanactionrule:
9.GotoSystem>Events>ctionrules.
0.CreateanactionrulewithAXISVideoMotionDetectionastrigger.
.Fromthelistofactions,selectOverlaytext.
2.Type“Motiondetected”.
3.Settheduration.
Note
Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.
Howtodisplaythepanortiltpositionasatextoverlay
Itmaybeusefultoretrieve,forinstancefromarecordedvideo,thepanortiltpositionindegreesinwhichaneventhastakenplace.
Thiscanbeobtainedbyincludingthepositionintheimageasatextoverlay,usingaso-calledmodier.
.GotoSettings>Overlay.
2.Inthetexteld,enter#xtoshowthepanposition.
Enter#ytoshowthetiltposition.
3.Choosealignment,textsizeandappearance.
4.Includethetextoverlay.
5.Thecurrentpanandtiltpositionsshowupintheliveviewimageandintherecording.
PTZ(PanTiltZoom)
Howtolimitpan,tilt,andzoommovements
Inthisexample,thecameraissurveillingaparkinglotwithnearbyapartmentbuildings.Setpan,tiltandzoomlimitstoensure
privacyforresidents.
Tolimitpan,tiltandzoommovements,gotoSettings>PTZ>Limits.
Streamingandstorage
Howtochoosevideocompressionformat
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast6imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
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AXISQ6054MkIIIPTZNetworkCamera
Setup
H.264orMPEG-4Part10/VC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Howtoredcebandwidthandstorage
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalityandselectthedesiredlevel.
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Howtosetpnetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:
.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
Howtoaddadiotoyorrecording
Note
Toconnecttheaudiodevice,thisproductrequiresamulticable.
Editthestreamprolewhichisusedfortherecording:
.GotoSettings>System>Streamproles.
2.SelectthestreamproleandclickModify.
3.Intheudiotab,selecttheudiostreamcheckboxandselectOnfromthedrop-downlist.
4.ClickOk.
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AXISQ6054MkIIIPTZNetworkCamera
Setup
Howtorecordandwatchvideo
Torecordvideoyoumustrstsetupnetworkstorage,seeHowtosetupnetworkstorageonpage12,orhaveanSDcardinstalled.
.Gotothecamera’sliveview.
2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.
Towatchyourrecording:
.ClickonStorage>Gotorecordings.
2.Selectyourrecordinginthelistanditwillplayautomatically.
Events
Abotevents
Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.
Howtotriggeranaction
.GotoSettings>System>Eventstosetupanactionrule.Theactionruledeneswhenthecamerawillperformcertain
actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelectwhatTriggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheactionrule,all
ofthemmustbemettotriggertheaction.
3.Selectwhichctionthecamerashouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiveactionrule,theactionruleneedstoberestartedforthechangestotakeeffect.
Howtorecordvideowhenthecameradetectsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
.GotoSettings>pps>XISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Createanactionrule:
4.GotoSettings>System>Eventsandaddanactionrule.
5.Typeanamefortheactionrule.
6.Fromthelistoftriggers,selectpplicationsandthenselectXISVideoMotionDetection(VMD).
7.Fromthelistofactions,selectRecordvideo.
8.Selectanexistingstreamproleorcreateanewone.
9.Setthepre-triggertimeto5seconds.
0.Setthepost-triggertimeto60seconds.
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AXISQ6054MkIIIPTZNetworkCamera
Setup
.SelectSDcardfromthelistofstorageoptions.
2.ClickOk.
Howtodirectthecameratoapresetpositionwhenthecameradetectsmotion
Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
.GotoSettings>pps>XISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addapresetposition:
4.GotoSettings>PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.
Createanactionrule:
5.GotoSettings>System>Events>ctionrulesandaddanactionrule.
6.Typeanamefortheactionrule.
7.Fromthelistoftriggers,selectpplicationsandthenselectXISVideoMotionDetection(VMD).
8.Fromthelistofactions,selectPTZControlandthenselectPresetPosition.
9.Selectthepresetpositionyouwantthecameratogoto.
0.ClickOk.
Howtorecordvideowhenthecameradetectslodnoises
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto
stoponeminuteafter.
Makesureaudioturnedon:
.Setupthestreamproletoincludeaudio,seeHowtoaddaudiotoyourrecordingonpage12.
Makesuretheaudiodetectionissetup:
2.GotoSettings>System>Detectors>udiodetection.
3.Adjustthealarmlevelaccordingtoyourneeds.
Createanactionrule:
4.GotoSettings>System>Eventsandaddanactionrule.
5.Typeanamefortheactionrule.
6.Fromthelistoftriggers,selectDetectorsandthenselectudioDetection.
7.Fromthelistofactions,selectRecordvideoandthenselectPresetPosition.
8.Selectthestreamprolewhereaudiohasbeenturnedonorcreateanewone.
9.Setthepre-triggertimeto5seconds.
0.Setthepost-triggertimeto60seconds.
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AXISQ6054MkIIIPTZNetworkCamera
Setup
.SelectSDcardfromthelistofstorageoptions.
2.ClickOk.
Howtoatomaticallyzoominonaspecicareawithgatekeeper
Thisexampleexplainshowtousethegatekeeperfunctionalitytomakethecamerazoominautomaticallyonthelicenseplateofa
carthatpassesthroughagate.Whenthecarhaspassed,thecamerazoomsouttothehomeposition.
Createthepresetpositions:
.GotoSettings>PTZ>Presetpositions.
2.Createthehomepositionthatincludestheentranceofthegate.
3.Createthezoomed-inpresetpositionsothatitcoverstheareaintheimagewhereyouassumethatthelicenseplate
willappear.
Createamotiondetectionprole:
4.GotoSettings>ppsandopenAXISVideoMotionDetection.
5.Createaprolethatcoverstheentranceofthegateandthensavetheprole.
Createanactionrule:
6.GotoSettings>System>Eventsandaddanactionrule.
7.NametheactionruleGatekeeper.
8.Fromthetriggerlist,selectpplicationsandthenselectthepreviouslycreatedmotiondetectionprole.
9.Fromtheactionlist,selectthepreviouslycreatedpresetposition.
0.ClickOK.
Howtorecordvideowhenthecameradetectsimpact
Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationorshock.Vibrationcausedbytheenvironmentoran
objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to00.Inthisscenario,someoneis
throwingrocksatthecameraduringafterhoursandyouwouldliketoreceiveavideoclipoftheevent.
.GotoSettings>System>Detectors.
2.Enableshockdetectionandsetshocksensitivityvalue.
3.ClickSave.
Createanactionrule:
4.GotoSettings>System>Eventsandaddanactionrule.
5.Typeanamefortheactionrule.
6.Fromthelistoftriggers,selectDetectorsandthenselectShockdetection.
7.Fromthelistofschedules,selectfterHours.
8.Fromthelistofactions,selectSendVideoClip.
9.Selectanexistingstreamproleorcreateanewone.
0.Setthepre-triggertimeto5seconds.
.Setthepost-triggertimeto60seconds.
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AXISQ6054MkIIIPTZNetworkCamera
Setup
2.Selectanexistingrecipientorcreateanewone.
3.ClickOk.
Applications
Abotapplications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications
TondtheusermanualsforAxisapplications,gotoaxis.com
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
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AXISQ6054MkIIIPTZNetworkCamera
Troubleshooting
Troubleshooting
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Howtoresettofactorydefaltsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
.Pressandholdthecontrolbuttonandthepowerbuttonfor5–30secondsuntilthestatusLEDindicatorashesamber.
SeeProductoverviewonpage3.
2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicatorturnsgreen.
3.Releasethepowerbuttonandassembletheproduct.
4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableon
thenetwork,thedefaultIPaddressis192.168.0.90
5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideo
stream.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.
Howtocheckthecrrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.Clickbout.
Howtopgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesurethecoverisattachedduringupgradetoavoidinstallationfailure.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
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AXISQ6054MkIIIPTZNetworkCamera
Troubleshooting
Note
Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread
theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware
.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axisdevicemanager
Technicalisses,clesandsoltions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourproductandtryagain.
ProblemssettingtheIPaddress
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeHowtoresettofactorydefaultsettingsonpage17.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatetheproductonthenetwork.Identify
theproductusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support
Certicateerrorwhenusing
IEEE802.X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductmustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime
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AXISQ6054MkIIIPTZNetworkCamera
Troubleshooting
Theproductisaccessiblelocallybutnotexternally
RoutercongurationCheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport
UPnP®.
FirewallprotectionChecktheInternetrewallwithyournetworkadministrator.
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage19.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Logintotheproduct’swebpageandsetacapturemodethatprioritizesframerate.
Changingthecapturemodetoprioritizeframeratemightlowerthemaximum
resolutiondependingontheproductusedandcapturemodesavailable.
•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)of
theAxisproduct.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•RotatingthelensmanuallywillresultinbetterperformancecomparedtorotatingtheimagefromtheGUI.
•Removingorattachingthecoverwillrestartthecamera.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
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AXISQ6054MkIIIPTZNetworkCamera
Troubleshooting
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
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