Axis Q6215-LE User manual

AXISQ6215-LEPTZNetworkCamera
UserManual

AXISQ6215-LEPTZNetworkCamera
TaleofContents
Productoverview...........................................3
Findthedeviceonthenetwork................................4
Accessthedevice...............................................4
Aboutsecurepasswords..........................................4
Setup.....................................................5
Webpageoverview..............................................5
Imagequality...................................................7
Privacymasks..................................................8
verlays.......................................................8
PTZ(PanTiltZoom)..............................................9
Streamingandstorage...........................................10
Rulesandalerts.................................................11
Applications....................................................14
Troubleshooting............................................15
Resettofactorydefaultsettings...................................15
Checkthecurrentrmware.......................................15
Upgradethermware............................................15
Technicalissues,cluesandsolutions................................16
Performanceconsiderations.......................................17
Specications..............................................18
SDcardslot....................................................18
Buttons.......................................................18
Connectors....................................................18
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AXISQ6215-LEPTZNetworkCamera
Productoverview
Productoverview
1SDcardslot
2Controlbutton
3Groundscrew
4Partnumber(P/N)&Serialnumber(S/N)
5Networkconnector(ighPoE)
6Impactprotectionbracket
7StatusLED
8Wiper
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AXISQ6215-LEPTZNetworkCamera
Findthedeviceonthenetwork
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support
FormoreinformationabouthowtondandassignIPaddresses,seethedocumentowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com
Accessthedevce
1.penabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyouhaveaMaccomputer(SX),gotoSafari,clickonBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.See
Setasecurepasswordfortherootaccountonpage4.
3.Theliveviewpageopensinyourbrowser.
Aboutsecurepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Setasecurepasswordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage4.
2.Retypethepasswordtoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
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AXISQ6215-LEPTZNetworkCamera
Setup
Setup
Webpageovervew
1Liveviewcontrolbar
2Liveview
3Productname
4Controls
5Videocontrolbar
6Settingstoggle
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AXISQ6215-LEPTZNetworkCamera
Setup
7Settingstabs
Needmorehelp?
Youcanaccessthebuilt-inhelpfromthedevice’swebpage.Thehelpprovidesmoredetailedinformationonthedevice’sfeaturesand
theirsettings.
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AXISQ6215-LEPTZNetworkCamera
Setup
Imagequalty
BenetfromIRlghtnlow-lghtcondtonsusngnghtmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Astheavailablelightdiminishes,youcansetthecamerato
automaticallyshifttonightmode,inwhichthecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-white
images.Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.
1.GotoSettings>Image>Daandnight,andmakesurethattheIRcutlterissettoAuto.
2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,settheDa-nightshiftpriorittoDa,
NightorNone.
3.EnableAllowIRilluminationandSnchronizeIRilluminationtousethecamera’sIRlightwhennightmodeisactivated.
Reducemotonblurnlow-lghtcondtons
Toreducemotionblurinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
Note
Imagenoisewillincreaseifyouincreasethegain.
•Increaseshutterspeedandgain.GotoSettings>Image>ExposureandsetMaxshuttertoashortertime,andMaxgain
toahighervalue.
Ifyouarestillexperiencingmotionblur,youcantryoneofthefollowing:
•Increasethelightlevelinthescene.
•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.
Handlesceneswthstrongbacklght
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
1.GotoSettings>Image.
2.Ifrequired,turnonWDRunderWidednamicrange.
ImagewithoutWDR.
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AXISQ6215-LEPTZNetworkCamera
Setup
ImagewithWDR.
Note
WDRmaycauseartifactsintheimage.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr
Removewaterfromthefrontglasswththewper
Thewiperiscontrolledmanually.
1.ClickontheWiperbuttonintheLiveviewcontrolbar.
Prvacymasks
Hdepartsofthemagewthprvacymasks
Whatisaprivacmask?
Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
masksappearasblocksofsolidcolor.
Theprivacymaskisrelativetothepan,tilt,andzoomcoordinates,soregardlessofwhereyoupointthecamera,theprivacy
maskcoversthesameplaceorobject.
You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.
Important
Usingmultipleprivacymasksmayaffecttheproduct’sperformance.
Createaprivacmask
Tocreateaprivacymask,gotoSettings>Privacmask.
Overlays
Aboutoverlays
verlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.
Showatextoverlaynthevdeostreamwhenthedevcedetectsmoton
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion:
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AXISQ6215-LEPTZNetworkCamera
Setup
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
4.GotoSettings>Overla.
5.Enter#Dinthetexteld.
6.Choosetextsizeandappearance.
Createarule:
7.GotoSstem>Events>Rulesandaddarule.
8.Typeanamefortherule.
9.Inthelistofconditions,selectAXISVideoMotionDetection.
10.Inthelistofactions,selectUseoverlatext.
11.Selectaviewarea.
12.Type“Motiondetected”.
13.Settheduration.
14.ClickSave.
Dsplaythepanortltpostonasatextoverlay
Itmaybeusefultoretrieve,forinstancefromarecordedvideo,thepanortiltpositionindegreesinwhichaneventhastakenplace.
Thiscanbeobtainedbyincludingthepositionintheimageasatextoverlay,usingaso-calledmodier.
1.GotoSettings>Overla.
2.Inthetexteld,enter#xtoshowthepanposition.
Enter#ytoshowthetiltposition.
3.Choosealignment,textsizeandappearance.
4.Thecurrentpanandtiltpositionsshowupintheliveviewimageandintherecording.
PTZ(PanTltZoom)
Lmtthepan,tlt,andzoommovements
Asanexample,youmightneedtoprotecttheprivacyofresidentslivinginapartmentbuildingslocatedclosetoaparkinglotthat
youwishtosurveil.Todothis,youcanlimitthepan,tilt,andzoommovements,sothattheviewdoesnotcovertheapartment
buildings.GotoSettings>PTZ>Limits.
Aboutguardtours
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.ncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe
images.
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AXISQ6215-LEPTZNetworkCamera
Setup
Theguardtourfunctioninthisproductincludestourrecording.Thisallowsrecordingacustomtourusinganinputdevice,suchasa
joystick,amouseorakeyboard,orthroughusingtheVAPIX®ApplicationProgrammingInterface(API).Arecordedtourisareplayofa
recordedsequenceofpan/tilt/zoommovements,includingtheirvariablespeedsandlengths.
Createaguardtourwithpresetpositions
1.GotoSettings>PTZ>Guardtours
2.Click+.
3.SelectPresetposition.
4.Toedittheguardtour’sproperties,click
5.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.
6.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.
7.ClickDone.
8.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.
9.ClickDonetoexittheguardtoursettings.
10.Toscheduletheguardtour,gotoSstem>Events.
Createarecordedguardtour
1.GotoSettings>PTZ>Guardtours
2.Click+
3.SelectRecorded.
4.Tostartrecordingthepan/tilt/zoommovements,click
5.Whenyou’resatised,click
6.Ifyoure-recordtheguardtouryouwilloverwritetheexistingrecordedguardtour.
7.Toedittheguardtour’sproperties,click
8.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.
9.ClickDonetwicetoexittheguardtoursettings.
10.Toscheduletheguardtour,gotoSstem>Events.
Streamngandstorage
Choosevdeocompressonformat
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
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AXISQ6215-LEPTZNetworkCamera
Setup
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.rseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Reducebandwdthandstorage
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalityandselectthedesiredlevel.
-TurnondynamicGPandsetahighGPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Setupnetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:
1.GotoSettings>Sstem>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
Recordandwatchvdeo
Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage1 1,orhaveanSDcardinstalled.
1.Gotothecamera’sliveview.
2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.
Towatchyourrecording:
1.ClickonStorage>Gotorecordings.
2.Selectyourrecordinginthelistanditwillplayautomatically.
Rulesandalerts
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.
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AXISQ6215-LEPTZNetworkCamera
Setup
Trggeranacton
1.GotoSettings>Sstem>Eventstosetuparule.Theruledeneswhenthecamerawillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.
Recordvdeowhenthecameradetectsmoton
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Createarule:
1.GotoSettings>Sstem>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
5.Selectanexistingstreamproleorcreateanewone.
6.Settheprebuffertimeto5seconds.
7.Setthepostbuffertimeto60seconds.
8.Inthelistofstorageoptions,selectSDcard.
9.ClickSave.
Drectthecameratoapresetpostonwhenthecameradetectsmoton
Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addapresetposition:
GotoSettings>PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.
Createarule:
1.GotoSettings>Sstem>Events>Rulesandaddarule.
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AXISQ6215-LEPTZNetworkCamera
Setup
2.Typeanamefortherule.
3.Inthelistofconditions,selectavideomotiondetectionconditionunderApplication.
4.Fromthelistofactions,selectGotopresetposition.
5.Selectthepresetpositionyouwantthecameratogoto.
6.ClickSave.
Zoomnonaspeccareaautomatcallywthgatekeeper
Thisexampleexplainshowtousethegatekeeperfunctionalitytomakethecamerazoominautomaticallyonthelicenseplateofa
carthatpassesthroughagate.Whenthecarhaspassed,thecamerazoomsouttothehomeposition.
Createthepresetpositions:
1.GotoSettings>PTZ>Presetpositions.
2.Createthehomepositionthatincludestheentranceofthegate.
3.Createthezoomed-inpresetpositionsothatitcoverstheareaintheimagewhereyouassumethatthelicenseplate
willappear.
Createamotiondetectionprole:
1.GotoSettings>AppsandopenAXISVideoMotionDetection.
2.Createaprolethatcoverstheentranceofthegateandthensavetheprole.
Createarule:
1.GotoSettings>Sstem>Eventsandaddarule.
2.Nametherule“Gatekeeper”.
3.Inthelistofconditions,underApplication,selectthemotiondetectionprole.
4.Inthelistofactions,underPresetpositions,selectGotopresetposition.
5.SelectaVideochannel.
6.SelectthePresetposition.
7.Tomakethecamerawaitawhilebeforeitreturnstothehomeposition,selectHometimeout,andsetatime.
8.ClickSave.
Recordvdeowhenthecameradetectsmpact
Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationsorshock.Vibrationsduetotheenvironmentortoan
objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis
throwingrocksatthecameraafterhoursandyouwouldliketogetavideoclipoftheevent.
Turnonshockdetection:
1.GotoSettings>Sstem>Detectors.
2.Turnonshockdetection,andsetavaluefortheshocksensitivity.
Createarule:
1.GotoSettings>Sstem>Eventsandaddarule.
2.Typeanamefortherule.
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AXISQ6215-LEPTZNetworkCamera
Setup
3.Inthelistofconditions,underDevicestatus,selectShockdetected.
4.Click+toaddasecondcondition.
5.Inthelistofconditions,underScheduledandrecurring,selectScheduledevent.
6.Inthelistofschedules,seletAfterhours.
7.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
8.SelectaCamera.
9.Settheprebuffertimeto5seconds.
10.Setthepostbuffertimeto60seconds.
11.Selectwheretosavetherecordings.
12.ClickSave.
Applcatons
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications
TondtheusermanualsforAxisapplications,gotoaxis.com
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
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AXISQ6215-LEPTZNetworkCamera
Trouleshooting
Trouleshooting
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Resettofactorydefaultsettngs
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage3.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>Sstem>Maintenanceand
clickDefault.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.neofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware
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AXISQ6215-LEPTZNetworkCamera
Trouleshooting
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware
2.Logintotheproductasanadministrator.
3.GotoSettings>Sstem>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager
Techncalssues,cluesandsolutons
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
btainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage15.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support
Thedeviceisaccessiblelocallbutnotexternall
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/products/axis-companion
16

AXISQ6215-LEPTZNetworkCamera
Trouleshooting
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage17.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate.
Changingthecapturemodetoprioritizeframeratemightlowerthemaximum
resolutiondependingonthedeviceusedandcapturemodesavailable.
•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)
oftheAxisdevice.
Performanceconsderatons
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•RotatingthelensmanuallywillresultinbetterperformancecomparedtorotatingtheimagefromtheGUI.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
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AXISQ6215-LEPTZNetworkCamera
Specifications
Specifications
Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.
SDcardslot
NO NO
NOTICE TICE TICE
•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard
fromtheproduct’swebpagebeforeremoval.
ThisproductsupportsSD/SDHC/SDXCcards.
ForSDcardrecommendations,seeaxis.com
SD,SDHC,andSDXCLogosaretrademarksofSD-3CLLC.SD,SDHCandSDXCaretrademarksorregistered
trademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.
Buttons
Controlbutton
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage15.
•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.
Connectors
Networkconnector
RJ45Push-pullConnector(IP66)withHighPoweroverEthernet(HighPoE).
NO NO
NOTICE TICE TICE
TocomplywiththeIP66-rateddesignofthecameraandmaintaintheIP66protection,thesuppliedRJ45Push-pullConnector
(IP66)shallbeused.Alternatively,usetheRJ45IP66-ratedcablewithpremountedconnectorwhichisavailablefromyour
Axisreseller.Donotremovetheplasticnetworkconnectorshieldfromthecamera.
18

UserManualVer.M2.2
AXISQ6215-LEPTZNetworkCameraDate:April2019
©AxisCommunicationsAB,2018-2019PartNo.T10116228